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1/58电话交流技能练习答案和录音文本UNIT1RECEIVINGANDRESPONDINGTOCALLSTELEPHONECONVERSATION1EXERCISEA1JIMTED2ACOLLECTCALL3THEOPERATOROFINTERNATIONALTELEPHONESERVICEEXERCISEB1INTERNATIONALTELEPHONESERVICEMAYIHELPYOU2IDLIKETOMAKEACOLLECTCALLTOLOSANGELES71221343WHODOYOUWISHTOSPEAKTO4JUSTAMOMENT,PLEASE5IHAVEACOLLECTCALLFORYOUFROMMARYSMITHWILLYOUACCEPTTHECHARGES6IVECONNECTEDYOURCALLGOAHEAD,PLEASETELEPHONECONVERSATION2EXERCISEA1JENNYISFROMBLACKANDSONS2MSWHATSON3PEACEINSURANCE4SHEHASALREADYLEFTFORLUNCH5PLEASEHAVEHERRETURNMYCALLWHENSHERETURNSTOTHEOFFICEITSBESTIFSHECANGETINTOUCHWITHMEBEFORE3PMTODAYSHECANREACHMEATMYOFFICENUMBER,63587996JENNYWILLMAKESUREMSWHATSONRECEIVESYOURMESSAGEANDRETURNSYOURCALLBEFORE3PMTHISAFTERNOONEXERCISEB1HELLO,THANKYOUFORCALLINGBLACKANDSONS2IWOULDLIKETOSPEAKTOYOURDIRECTOROFHUMANRESOURCES,MSWHATSON,PLEASE3ILLCHECKTOSEEIFSHEISATHERDESK4WOULDYOULIKETOLEAVEAMESSAGEFORHER5IMCALLINGINREGARDSTOOURMEETINGNEXTWEDNESDAY6ITSBESTIFSHECANGETINTOUCHWITHMEBEFORE3PMTODAYEXERCISECTFFFT2/58TELEPHONECONVERSATION3EXERCISEA1FOUR2MISSHUANGFROMMRBLACKSOFFICE3MARYANDERSONOFGENERALCARSLTD4MRSTEVEN5SALESDEPARTMENT6COLLEAGUESEXERCISEB1GOODAFTERNOON,MRBLACKSOFFICECANIHELPYOU2MRSTEVENWORKSINTHESALESDEPARTMENT3SALESDEPARTMENT,WANGLINSPEAKING4ACALLERONTHELINEFORMRSTEVEN5THISISMARYANDERSONOFGENERALCARSLTD6IPHONEDYOUAMOMENTAGO,BUTYOURLINEWASENGAGEDEXERCISECDABABTELEPHONECONVERSATION4EXERCISEA1SOMETIMESASECRETARYMAYRUNINTOSOMEUNEXPECTEDTELEPHONECALLS2MAYIHAVEYOURNAME,SIR3MAYITELLMRHANSENTHEREASONFORYOURCALL,MRSMITH4PERHAPSYOUWOULDLIKETOWRITEHIMALETTERABOUTTHESITUATION5IFYOUWILLMARKITPERSONAL,IWILLSEETHATITCOMESTOHISATTENTION6IDEMANDTOTALKTOHIMEXERCISEBFROMTOMSMITHTOMRHANSENPROBLEMSMRHANSENFIREDMRSMITHSCOUSINYESTERDAY,ANDMRSMITHINTENDEDTOTALKTOHIMABOUTITHOWTOSOLVEIT/THEMMISSZHANGADVISEDMRSMITHTOWRITEALETTERTOMRHANSENABOUTTHESITUATIONTELEPHONECONVERSATION5EXERCISEA1OH,MISSTIAN,WHATSHAPPENED2IMEXTREMELYSORRYSHECANTSEEYOUATTWOOCLOCKTHISAFTERNOON3/583YOUSEE,SOMETHINGUNEXPECTEDHASCOMEUP4SOYOUWANTTOCANCELTHEAPPOINTMENT5ACTUALLYWEJUSTWANTTOPUTITOFFUNTILSUPPERTIME6WEHAVEALSOINVITEDSOMEOFTHEGOVERNMENTOFFICIALSTOBEPRESENTATTHEDINNER,SOTHATYOUCANFINDOUTSOMETHINGABOUTTHEPOLICIESEXERCISEB1MISSTIAN2NO3SOMETHINGUNEXPECTEDHASCOMEUPSHEHASTOATTENDANURGENTMEETING4UNTILSUPPERTIME5SHEONLYWANTSTOGIVETHEMASURPRISE6THEYHAVEALSOINVITEDSOMEOFTHEGOVERNMENTOFFICIALSTOBEPRESENTATTHEDINNER,SOTHATYOUCANFINDOUTSOMETHINGABOUTTHEPOLICIESEXERCISECCDABPRACTICEITRANSLATETHEFOLLOWINGPHRASESINTOCHINESE1DEALWITH处理2MAKESURE确保3HUMANRESOURCES人力资源4ACOLLECTCALL对方付费电话5PUTTHROUGH接通6AMOMENTAGO刚刚7PUTOFF推迟8INREGARDSTO关于9FINDOUT查出10GETINTOUCHWITH取得联系IIFILLINTHEBLANKWITHTHEPHRASESINEXERCISEI1IDLIKETOMAKEACOLLECTCALLTONEWYORK64232942ILLPUTYOUTHROUGH(TOTHEEXTENSIONOFTHESALESDEPARTMENT)3IWOULDLIKETOSPEAKTOYOURMANAGEROFHUMANRESOURCES,MRSMITH,PLEASE4IPHONEDYOUAMOMENTAGO,BUTYOURLINEWASENGAGED5ACTUALLYWEJUSTWANTTOPUTITOFFUNTILTHISAFTERNOON6IMCALLINGINREGARDSTOOURAPPOINTMENTTOMORROWMORNING7YOUWILLSEEHOWTHEEXPERIENCEDSECRETARYWILLDEALWITHTHETROUBLEMAKERS8WEHAVEALSOINVITEDSOMEEXPERTSTOBEPRESENTATTHELECTURE,SOTHATYOUCANFINDOUTSOMETHINGABOUTTHEPROJECT9IWILLMAKESUREMSKELLERRECEIVESYOURMESSAGEANDRETURNSYOURCALLBEFORE8PMTOMORROW10YOUDBETTERGETINTOUCHWITHOURBOSSBEFORE3PMTODAYIIILISTENTOTHEFOLLOWINGCONVERSATIONANDFILLINTHEBLANKS1WHATDATEWOULDYOULIKETOMAKEARESERVATIONFOR2IONLYHANDLEBOOKINGSFOROURSTANDARDROOMS3COULDYOUPLEASESPELLYOURLASTNAMEFORMETAPESCRIPTOFPRACTICEIIICALLER1HELLO,PASADENAINN,THISISSANDY,HOWMAYIHELPYOUCALLER2IDLIKETOSPEAKTOSOMEONEABOUTRESERVATIONSCALLER1ICANHELPYOUWITHTHATWHATDATEWOULDYOULIKETOMAKEARESERVATIONFOR4/58CALLER2WELLBEARRIVINGMAY1TH,BUTIWOULDLIKETOMAKERESERVATIONSFORPENTHOUSECALLER1OH,IMSORRY,SIRIONLYHANDLEBOOKINGSFOROURSTANDARDROOMSTHEPERSONYOUNEEDTOSPEAKWITHISTONYPARKER,HEMAKESALLTHEARRANGEMENTSFOROUREXECUTIVEACCOUNTSUNFORTUNATELY,ANDHESNOTHERERIGHTNOWCANITAKEYOURNAMEANDNUMBERANDHAVEHIMCALLYOUCALLER2WHENDOYOUEXPECTHIMBACKINCALLER1HELLBEOUTALLAFTERNOON,HEMIGHTNOTBEABLETOCALLYOUUNTILTOMORROWWILLTHATBEALRIGHTCALLER2YESISUPPOSEMYNAMEISSAMDARCYHECANCONTACTMEAT6608433235CALLER1COULDYOUPLEASESPELLYOURLASTNAMEFORMECALLER2SUREITSDARCYCALLER1OKAYMRDARCY,ANDYOURPHONENUMBERIS6608433233CALLER2THATS3235CALLER1SORRY3235GREATILLHAVETONYCALLYOUFIRSTTHINGTOMORROWMORNINGTELEPHONECONVERSATION6EXERCISEA1BECAUSEHEWASILL2BECAUSETHEREISNOPLACEAVAILABLE3ONTHE12TH4HENEEDSTHEBUDGETFIGURESFORTHEANNUALREPORT5SOMEOFTHEFIGURESARENTQUITERIGHT6THISAFTERNOONEXERCISEB1IMAFRAIDHEISOFFSICKWOULDYOULIKETOLEAVEAMESSAGE2ICANTFLYTOSYDNEYON11MAYTHEREISNOPLACEAVAILABLE3BUTICANCOMEONTHE12THCOULDYOUASKRODERICKTOCONFIRMTHATHECANSEEMEONTHE12TH4HENEEDSMYBUDGETFIGURESFORTHEANNUALREPORT5IMAFRAIDTHEYRENOTREADYYET,ANDIDLIKETOCHECKTHEMAGAIN6SOMEOFTHEFIGURESARENTQUITERIGHTILLEMAILTHEMTOHIMTHISAFTERNOONTELEPHONETELEPHONECONVERSATION7EXERCISEA1GEORGESBEAUTYCLOTHINGLTD2SHERECEIVEDTHEWRONGITEMS3DDJAT764810024JD50405TOSENDTHERIGHTORDERASAP,ANDTOGIVEA10DISCOUNT6YES,THEYWILLEXERCISEB1OURORDERHASARRIVED,BUTYOUVESENTTHEWRONGITEMS2YOUSENTUSTHIRTEE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