酒店各营业部位基础英语

1酒店各营业部位基础英语ELEMENTARYENGLISHOFBUSINESSOUTLETSINHOTELFIRSTPARTFRONTOFFICE第一部分前厅部1、BELLBOY行李生AGREETINGTHEGUESTATTHEDOOR迎接客人1）WELCOMETOTHEKINDLIONHOTEL欢迎光临凯利莱酒店。2）MAYIHELPYOUWITHYOURBAGS/LUGGAGE,SIR我来帮您提包吧，先生3）HOWMANYPIECESOFLUGGAGEDOYOUHAVE您有多少件行李4）ILLSHOWYOUTOTHEFRONTDESK/LOBBY我来带您去前台/大堂。5）THISWAY,PLEASE这边请。6）THEREARETOOMANYPEOPLEHERE,COULDYOUWAITINLINEFORREGISTRATION,PLEASE人挺多的，您请排队等候登记，行吗7）PLEASEENJOYYOURSTAY/HAVEANICESTAYWITHUS祝您愉快。8）HOTELLOBBYISONTHE4THFLOOR,IFYOUWANTTOCHECKIN,PLEASEGOTOTHERECEPTIONBYTHEDIRECTELEVATORFROM1STTO4TH酒店大堂在四楼，如果您想要登记入住，请乘14楼的直达电梯。BSHOWINGGUESTTOTHEROOM带客进房1ILLSHOWYOUTOROOM1801我带您去1801房。2LETMETAKEYOURLUGGAGE,ARETHESEALLYOURS我来替您提行李，这都是您的吗3JUSTAMOMENT,PLEASEIWILLBRINGALUGGAGECART请稍等，我去推辆行李车来。24ARETHESEYOURLUGGAGE这些是您的行李，对吗5ISTHEREANYTHINGVALUABLEORBREAKABLEINYOURBAG/BRIEFCASE/SUITCASE您的包/手提箱/皮箱里有什么贵重或易碎物品吗6COULDYOUTAKECARETHISBAGBYYOURSELF,SIRIMAFRAIDTHECONTENTSMIGHTBREAK您能提着这个包吗，先生我怕里面的东西会摔破。CTAKINGTHEELEVATOR搭乘电梯1HEREWEGOTOTHEELEVATOR电梯在这边。2AFTERYOU,SIR您先请。3THISWAY,PLEASE这边请。4WATCHYOURSTEP,SIR请慢走，先生。5WHICHFLOOR,SIR去哪一层，先生6JUSTAMOMENT,PLEASETHEELEVATORWILLBEHERESOON请稍等，电梯马上就下来了。DINSIDETHEROOM在房内1THISISYOURROOM,AFTERYOU,SIR这是您的房间，您先请，先生。2WHEREDOIPUTYOURBAGS/MAYIPUTYOURLUGGAGEHERE您的包放哪/我可以把您的包放这吗3HEREISYOURROOMKEYISTHISTHECORRECTNUMBEROFYOURBAGS给您房间钥匙，您的行李件数对吗4SHALLIOPENTHECURTAINSFORYOU,SIR我替您打开窗帘，好吗5ALLSTATIONERYISINTHISDESKDRAWER,SIR所有文具都在书桌抽屉里。6HEREISABROCHUREEXPLAININGHOTELSERVICES这里有个小册子介绍饭店各项服务。37IFYOUHAVEANYQUESTION,YOUCANDIAL“5”,ITISHOUSEKEEPINGSERVICECENTER假如您有任何问题，请拨客房服务中心电话“5”。8ANDIFYOUREQUIREANYTHING,YOUCANCALLHOUSEKEEPINGORTHEASSISTANTMANAGER如有问题请打电话给客房或大堂副理。9FORALLINQUIRIESJUSTLIFTYOURTELEPHONERECEIVERANDASKFORHOUSEKEEPINGSERVICECENTER/RECEPTION有问题的话请打电话给客房服务中心/接待处。10ISTHEREANYTHINGELSEICANDOFORYOU,SIR先生，还有什么需要服务的吗ETAKETHELUGGAGEFORCHECKOUTGUESTS为离店客人拿行李1IVECOMEFORYOURLUGGAGE我来取替您取行李的。2HOWMANYPIECESOFLUGGAGEDOYOUHAVE,SIR先生，您有几件行李3MAYIHAVEYOURROOMNUMBER能告诉我您房间号码吗4ILLCOMEUPTOCOLLECTYOURBAGS/ILLHAVESOMEBODYTOCOLLECTITRIGHTAWAY我马上派人来替您取行李。5COULDYOUWAITAMOMENTINYOURROOM,PLEASEWELLCOMEATONCE您能在房间里稍等会吗我们马上来。FBYSHUTTLEBUS坐穿梭巴士1WEHAVEFOURSHIFTSHUTTLEBUSTOLUOHUCHECKPOINTEVERYDAY,HOTELGUESTSCANTAKEITFREEOFCHARGE我们每天有四班去罗湖口岸的穿梭巴士，酒店住客可免费搭乘。2THEDEPARTURETIMEWILLBE930AM,1130AM出发时间是上午930、11303WOULDYOULIKETOGOTOLUOHUCHECKPOINTBYSHUTTLEBUSANDHOWMANY4PERSONSINYOURGROUP您想坐穿梭巴士去罗湖口岸吗，您们有多少人4THESHUTTLEBUSFORTHEINHOUSEGUESTISFREEOFCHARGE,AND20YUANPERPERSONFORTHEOTHERS住店客人免费，其它客人得20元/位。GDEPOSITTHELUGGAGE寄存行李1WHATTIMEWILLYOUPICKUPYOURLUGGAGE您什么时候来取行李呢2ONESUITCASESANDTWOBAGS,RIGHT一个皮箱，两个包，对吗3ISTHEREANYVALUABLETHINGNEEDTODECLARE有什么贵重物品您需要说明的吗4PLEASESIGNYOURNAMEONTHELUGGAGETAG请在行李牌上签上名。2、RECEPTIONIST接待员AACCEPTINGARESERVATION接受预订1HOWLONGWOULDYOULIKETOSTAY/HOWLONGWILLYOUBESTAYING您准备待多久2HOWMANYGUESTSWILLTHEREBEINYOURPARTY您们有多少人3WHICHKINDOFROOMWOULDYOUPREFERASINGLEROOMORADOUBLEROOM您想要哪种房间，单人房还是双人房4ICANBOOKYOUASINGLEROOMFORTHE16THAND17TH我可以为您在16、17日定一个单人间。5FORHOWMANYNIGHTS住几晚6THISISTHEPEAKTOURISTSEASONIAMVERYSORRY,BUTCOULDYOUCALLUSAGAINLATERTHISWEEKWEMAYHAVEACANCELLATION5现在是旅游旺季。很抱歉，请您在这周后几天再打电话过来。也许会有人取消预定。7WEOFFER10DISCOUNTFORGROUPRESERVATION,SIR我们为团体预定打九折，先生。8WELLOFFERTOURGUIDESCOMPLIMENTARYBREAKFASTS我们可以为导游提供免费早餐。9IFYOUWANTTOSETUPTHECOOPERATIONWITHUSFORALONGPERIOD,PLEASECONNECTWITHSALESANDMARKETINGDEPTANDYOUWILLENJOYAGOODDISCOUNTIFYOUSIGNANAGREEMENTCONTRACT如果您想要和我们建立长期合作关系，请与销售部联系。如果签订商务合同的话，可以打很大折扣。10WHICHDATEWOULDTHATBE/FORWHATDATE,PLEASE您订哪天的房11COULDYOUTELLMEYOURARRIVALTIME请问您的抵达日期12COULDYOUHOLDTHELINE,PLEASELETMECHECKIT请别挂机，好吗让我查一下。13IMAFRAIDWEREFULLYBOOKED/IMSORRY,WEDONTHAVEANYROOMAVAILABLEFORTHATWEEK很抱歉，我们已经订满了。14SORRYFORHAVINGKEPTYOUWAITING让您久等了。15ISITPOSSIBLEFORYOUTOCHANGEYOURARRIVALDATEWEMIGHTHAVECANCELLATIONS您有可能改变预定日期吗我们有可能会有取消预订的情况。16WHENDOYOUNEEDTHEROOM,SIR您需要什么时候的房间17THANKYOUVERYMUCHANDWELOOKFORWARDTOSEEINGYOUNEXTWEEKEND非常感谢，期待下周末见到您。6BCHECKINWHENAGUESTHASARESERVATION为有预订客人办理入住手续1DOYOUHAVEARESERVATIONWITHUS您有预订吗2WHENDIDYOUMAKETHERESERVATIONWHATWASTHEDATEOFTHERESERVATION您是什么时候预订的3YOURRESERVATIONISFORASINGLEROOMFORTHREENIGHTS,ISTHATRIGHT您预订一间单人房，住三晚，对吗4COULDYOUTELLMEYOURNAME/MAYIHAVEYOURNAME,PLEASETHENICANCHECKRESERVATIONRECORD能告诉我您的姓名吗，让我查查预订记录。5JUSTAMINUTE,ILLCHECKTHEARRIVALLIST请稍等，我查查到客单。6MAYIRECONFIRMYOURDEPARTUREDATE我能再确认一下您的离店日期吗7WOULDYOUPLEASEFILLOUTTHISREGISTRATIONCARDFOREACHOFYOU请每人填一下登记表，好吗8INWHOSENAMEWASTHERESERVATIONMADE房间预订在谁的名下9HOWDOYOUSPELLYOURNAME您的名字怎么拼10THEROOMMAYHAVEBEENRESERVEDINTHENAMEOFTHEPERSONWHOMADETHERESERVATION也许您的房间订在为您预订的那人名下了。CRECEIVINGAWALKINGUEST为散客登记1HOWMANYPEOPLEDOYOUHAVE您有几位2WHATKINDOFROOMDOYOUPREFER您想要哪种房间3JUSTAMOMENT,IHAVETOCHECKIFTHERESAROOMAVAILABLE请稍等，我看看有没有空房。4HEREISABROCHUREOFOURHOTELANDOURTARIFF7给您我们酒店介绍和价目表。5WELLGIVEYOUA10DISCOUNT我们给您九折优惠。6WOULDYOULIKETOREGISTER,PLEASE请您登记，好吗7YOUHAVETOREGISTERINDIVIDUALLY,PLEASE请您们分开登记，好吗8COULDYOUFILLINTHISREGISTRATIONFORM,PLEASE请填一下登记表。9COULDYOUPLEASEPUTYOURNATIONALITYTHERE,SIR先生，请您将您的国籍写在这儿。10COULDIASKYOUTOPUTYOURNAMEINBLOCKCAPITAL请用大写字母写你的名字，好吗11WHATSYOUROCCUPATION,PLEASE请问您的职业12COULDYOUSIGNYOURNAME,PLEASE/ILLNEEDYOURSIGNATURE请签名。13COULDISEEYOURPASSPORT,PLEASE/SIR,WOULDYOUMINDSHOWINGYOURPASSPORT能出示一下您的护照吗14IMAFRAIDYOURROOMISNOTREADYYETWOULDYOUMINDWAITING,PLEASE恐怕您的房间还没收拾好，希望您不介意在这里等一下。15HOWWOULDYOULIKETOMAKEPAYMENT您准备怎么付款16HOWLONGWILLYOUSTAYHERE您准备在我们酒店住多久17HOWWILLYOUPAYFOR,BYCASHORCREDITCARD/HOWDOYOUWANTTOSETTLEYOUACCOUNTINCASHORBYCREDITCARD您付现金还是用信用卡付账18PLEASEPAYATTHECASHIEROVERTHERE请到那边的收银台付款。819WOULDYOUMINDFILLINGOUTTHISFORMWHILEIPREPAREYOURKEYCARD在我准备钥匙卡的时候，您能填一下这张表吗20HAVEYOUGOTANIDENTIFICATION您有什么可以确认您身份的证明吗21MAYIHAVEYOURPASSPORTSOTHATICANFILLINYOUVISANUMBERANDPLACEOFENTRY能用一下您的护照填一下您的签证号码和入境口岸吗22CANYOUTELLMEYOURDEPARTUREDATE/WHATTIMEWILLYOUCHECKOUT能告诉我您的离店日期吗23OURRACKRATEISRMB498我们的门市价格是498元。24THEROOMRATEFORADOUBLEROOMISRMB368PLUS15SERVICECHARGE,NOTINCLUDINGBREAKFAST双人房是368元加上15的服务费，不包括早餐。25IHAVETOASKYOUTOPAYRMB1500FORDEPOSIT您需要付1500元人民币作为押金。26ASAHOTELPOLICY,WEREQUIREONEDAYSROOMCHARGEASDEPOSITFORGUESTSWITHOUTARESERVATION按酒店规定，没有预订的客人得付一天房费作为押金。27WOULDYOULIKEASMOKINGORNONSMOKINGROOM您需要一间吸烟房还是不吸烟房28SIR,YOUROOMNUMBERIS2103THISISYOURROOMKEYTHERATEISRMB498FORONENIGHT,NOSERVICECHARGEANDTHEBELLBOYWILLSHOWYOUTOYOURROOMHAVEANICESTAY先生，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。29PLEASEREMEMBERTORETURNYOURKEYBEFOREYOULEAVEOURHOTEL在您离开酒店前，请记住归还钥匙。930SIR,HEREISYOURROOMKEYANDROOMCARDFORYOUANDYOURROOMRATEINCLUDESONEBUFFETBREAKFASTINTHEWESTERNRESTAURANT先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次（自助）早餐。31THECHECKOUTTIMEISPOSTPONEDTO200PM/YOUCANCHECKOUTBEFORE200PMTOMORROW我们的退房时间延迟到下午200。32COULDYOUSIGNYOURNAMEHERE您能签一下名33MAYICONFIRMYOURDEPARTUREDATE能确认一下您的离店日期吗DREGISTERINGATOURGROUP为团队登记1WHOISTHETOURLEADER,PLEASE请问谁是领队2IDLIKETORECONFIRMYOURRESERVATIONANDTHESCHEDULEFORTHEPERIODOFYOURSTAY我想确认一下贵团的预订和日程。3ISTHEREANYCHANGEINTHENUMBERINYOURGROUP您的团队人数有变化吗4YOUHAVEMADEARESERVATIONFOR14DOUBLEROOMSAND6SINGLEROOMSHEREISTHEROOMINGLIST,ISTHATRIGHT您们预订了14个双人间和6个单人间。这是住房名单，对吗5HEREARETHEROOMKEYSANDBREAKFASTVOUCHERS这是房间钥匙和早餐券。6YOURCHECKOUTTIMEIS800AMONTHE16THHASTHEREBEENANYCHANGEINYOURSCHEDULEWELLARRANGEAMORNINGCALLAT630AM您们是16日早800离店，日程有变化吗我们安排早630叫早。7IFTHEREISANYCHANGE,COULDYOUNOTIFYTHEFRONTDESK,PLEASE如有变化，请通知前台。3、BUSINESSCENTER商务中心10ABOOKTICKET订票1IFYOUWANTTOBOOKTICKET,YOUDBETTERCOMETOOURBUSINESSCENTERBYYOURSELF如果您想要订票，您最好亲自来我们商务中心。2THEREISASPECIALTICKETBOOKINGAGENCYTOSERVEYOU我们有订票处为您服务。3THERERESEVERALFLIGHTSTOSHANGHAIAVAILABLE去上海有好几班航班。4THERESATRAINLEAVINGONSATURDAYMORNING星期六早晨有一列火车开出。5WHATTIMEDOYOUINTENDTOLEAVE您想要订什么时间的票6FORHOWMANYPERSONS订几个人的7OK,ILLFIXYOURTICKETS好的，我会为您订好票的。8HOWWOULDYOULIKETOPAY,INCASHORPUTITINYOURROOMACCOUNT您想要怎么付账，付现金还是入房帐BMAILSERVICE邮寄服务1WEHAVETELEXANDFAXSERVICEINTHEBUSINESSCENTER在商务中心有电传和传真服务。2THEFAXISCHARGEDACCORDINGTOPOSTOFFICESSTANDARD传真按邮局标准收费。3HEREISYOURINCOMINGFAX,SIR您的传真，先生。（收进的传真）4YOURFRIENDHASALREADYRECEIVEYOUROUTGOINGFAX您的朋友已经收到您发出的传真了。（发出的传真）4、OPERATOR总机11ATRANSFERTHECALL转接电话1IFYOUNEEDOUTSIDECALL,PLEASEDIAL“9”FIRST,ANDTHENTHENUMBER要打外线的话，请先拨“9”，然后拨电话号码。2ONEMOMENT,PLEASE请稍等。3WOULDYOULIKETOWAIT您愿意等会吗4ILLSWITCHYOUTOROOM1501我给您转到1501房。5THELINEISBUSY,WOULDYOUMINDCALLINGBACKLATER电话占线，您待会再打来吗6ILLTRANSFERYOURCALL,YOUHOLDTHELINE,PLEASE我给您转，请别挂机。7ILLCONNECTYOUTOMRSMITHSROOMSTRAIGHTAWAY我会把您的电话直接接到史密斯先生房间。8JUSTAMOMENT,SIRILLPUTYOUTHROUGH稍等会，我替您接过去。9YOURETHROUGH/THELINEISFREE线通了。10MAYITELLHIMWHOISCALLING能告诉我谁的打电话给他吗11IMAFRAIDICANNOTTRANSFERCALLSFROMTHEHOUSEPHONECOULDYOUDIALTHENUMBERDIRECTLY,PLEASE我恐怕我不能直接转房间之间的电话，请直接拨。12MRSMITH,SOMEONEWANTSTOSPEAKTOYOU史密斯先生，有人打电话给您。13WOULDYOULIKEMETOPLACETHECALLFORYOU您想接这个电话吗BTAKEAMESSAGE留言1IMSORRY,SIRMRSMITHISNOTIN,WOULDYOULIKETOTAKEAMESSAGETOHIM对不起，先生，史密斯先生不在，您需要留口信吗122SHALLIASKHIMTORETURNYOURCALL我要请他回您电话吗3IMAFRAIDWECANONLYTAKESIMPLEMESSAGES抱歉，我们只能转达简短的口信。4IWILLCONVEYYOURMESSAGE我会转达您的口信。5THELINEISBUSY（ENGAGED）电话占线。6MAYIKNOWWHOISCALLING我能知道是谁的电话吗7OK,GOAHEAD,PLEASE请说。8ISTHATTHECOMPLETEMESSAGE您的口信说完了吗9OK,LETMEREPEATYOURMESSAGEISITRIGHT好的，让我重复一下您的口信，对吗10WEMUSTTAKETHEMESSAGETOHIMWHENHECOMEBACK,PLEASEDONTWORRYABOUTTHIS请别担心，他回来后我们一定会把口信留给他。CMORNINGWAKEUPCALL叫醒服务1ATWHATTIME什么时候2COULDYOUTELLMEYOURROOMNUMBER您能告诉我房间号码吗3FORALLYOURGROUPMEMBERSROOMSAT700AM所有团队客人的房间都在早上700叫醒吗4WAKEUPSERVICEFORWHATTIMEANDROOMNUMBERIS什么时间，房号是多少呢5OK,WELLWAKEYOUUPAT,HAVEAGOODSLEEP好吧，我们在点叫醒，睡个好觉。13SECONDPARTCASHIER第二部分前台收银ACHECKIN入住1HOWWOULDYOULIKETOPAYTHEDEPOSIT,INCASHORBYCREDITCARD您怎么付押金，现金还是信用卡2YOUMUSTPAY1000YUANASADEPOSIT您必须付1000元作为押金。3ASAHOTELPOLICY,WEREQUIREONEDAYSROOMCHARGEASDEPOSITFORGUESTSWITHOUTARESERVATION按照酒店规定，没有预订的客人得付一天房费作为押金。4WELLREFUNDTHEMONEYYOUOVERPAIDWHENYOUCHECKOUT您离店时，我们会退还您多付的钱。5HEREISYOURRECEIPT,ANDPLEASEKEEPIT,YOUNEEDTOSHOWITTOUSWHENYOUCHECKOUT给您收据，请保管好，你离店时得出示它。6ANDYOUALSONEEDTOTAKECAREOFYOURKEY,YOUHAVETORETURNITTOUSWHENYOUCHECKOUT您得好好保管它，您离店时必须归还给我们。7THANKYOU,ANDHOPEYOUWILLHAVEAGOODSTAYINOURHOTEL谢谢，希望您过得愉快。BCHECKOUTFORINDIVIDUALGUEST为散客退房1GOODMORNING,SIR,DOYOUCHECKOUT早上好，您退房吗2DOYOUWANTTOCHECKOUTORKEEPKEYHERE您想要离店还是要保管钥匙3IFYOUCHECKOUTBEFORE600PM,YOUWILLPAYHALFDAYCHARGE14六点之前退房，得付半天房费。4IFYOUCHECKOUTAFTER600PM,YOUWILLPAYFULLDAYCHARGE六点之后退房，付一天房费。5COULDYOUGIVEMEYOURROOMNUMBER,PLEASE能告诉我您的房间号码吗6MAYIHAVEYOURNAMEANDYOURROOMNUMBER能告诉我您的姓名和房间号码吗7MAYIHAVEYOUROOMKEY,PLEASE能给我您的房间钥匙吗8DIDYOUTAKEANYTHINGFROMTHEMINIBAR/DIDYOUUSETHEMINIBAROFYOURROOM请问您房间里的酒水有没有用过9HAVEYOUSIGNEDANYCHITSINTHELASTHOUR您在结帐前一小时是否签过任何帐单10ISYOURLUGGAGEDOWNYET,SIRCOULDYOUCHECKOUTAFTERYOURBAGSHAVEBEENBROUGHTDOWN,PLEASE先生，您的行李是否已拿下来了请您等行李拿下楼后再结帐好吗11LETMEFIGUREITOUT/LETMECALCULATETHATFORYOU我来把您的帐算出来。12SHALLIDRAWUPYOURBILLFORYOU我把您的帐单开出来好吗13YOURFINALBILLHASNOTREACHEDOURDEPARTMENTYET,SIRWOULDYOUPLEASEWAITAMOMENTWHILEICHASEITDOWN先生，您最后的帐单还没送到。请稍等，我去将它调来。14JUSTAMOMENT,PLEASEROOMATTENDANTISCHECKINGYOURROOM15请稍等，客房服务员正在查房。15WOULDYOULIKETOCHECKANDSEEIFTHEAMOUNTISCORRECT请检查一下数目是否正确。16ILLCHECKOURACCOUNTSJUSTAMOMENT,PLEASE我检查一下我们的帐目，请稍等。17THISISYOURBILL,CHECKITPLEASE,IFITISCORRECT,PLEASESIGNYOURNAME这是您的帐单，假如对的话，请签名。18CANICHECKTHEDETAILSFORYOU,PLEASE/LETMEBREAKITDOWNFORYOU请让我为您查对帐单好吗19THATFIRSTNUMBERISYOURROOMNUMBER第一个数字是您的房间号。20THESECONDENTRYISTHERESTAURANT第二行是餐厅的帐。21ITEM6ISYOURROOMCHARGE第六项是电话费。22ITEM7ISTHECOSTFORTHEPHONECALLS第七项是房费。23THATCHARGEISFORDRINKSTAKENFROMTHEMINIBAR那笔是饮用房间冰箱内饮料的费用。24THESERVICECHARGEISINCLUDEDINTHISBILL服务费包括在内。25WHATWOULDYOULIKETOPAY,INCASHORBYCREDITCARD您想怎么付帐，现金还是用信用卡26INWHATFORMWILLPAYMENTBEMADE用什么方式付帐27WEACCEPTTHEFOLLOWINGCREDITCARDS我们接受这些信用卡28SHOWMEYOURCREDITCARD,PLEASE请出示您的信用卡。29MAYISEEYOURCREDITCARD我能用一下您的信用卡吗30MYIIMPRINT/HAVEAPRINTOFYOURCREDITCARD可以刷一下您的信用卡吗1631IMAFRAIDWEDONTACCEPTCARDS,BUTWEDOACCEPTTHESEPOINTTOCREDITCARDDISPLAY很抱歉我们不接受卡，但是我们接受这些（指向信用卡牌）32THETOTALIS,ANDHEREISYOURCHANGE总数是，这是您的找头。33HEREISTHEMONEYYOUOVERPAID这是您多付的钱。34DOYOUNEEDRECEIPT您需要收据吗35HEREISYOURRECEIPT给您收据。36THANKYOUFORCHOOSINGOURHOTELIHOPEYOUENJOYEDYOURSTAYWEHOPEYOUWILLCOMEANDSTAYWITHUSAGAIN谢谢您光临我们的饭店，希望您在本饭店住得愉快。希望您能再次光临我们的饭店。CCHECKOUTFORGROUPGUEST为团体客人结帐1HOWWOULDYOULIKETOMAKEPAYMENT您怎么付费2WOULDYOULIKETOPAYONTHECOMPANYACCOUNT您用公司帐户结帐吗3MAYIKNOWTHENAMEOFYOURCOMPANY,PLEASE请问贵公司帐户号码4SEPARATEBILLORONEFORALL分开结还是一起结5YOURCOMPANY/TRAVELAGENCYWILLPAYYOURROOMRENT,BUTYOUWILLPAYYOURPHONECHARGE您的房租由公司付，但您要付房间的电话费。6ALLACCOUNTTOYOURROOMCHARGE,RIGHT所有的帐都转到您的房间，好吗7MAYIHAVETWOOFYOURBUSINESSCARDS,PLEASEONEFOROURFILEANDONEFORACCOUNTS请给我两张名片好吗一张放在档案中，一张附在帐单中。8COULDYOUSIGNYOURNAMEHERE请在这签名好吗179WEHOPETOSEEYOUAGAINSOON希望很快再见到您。DEXCHANGEMONEY兑换外币1HOWMUCHWOULDYOULIKETOCHANGE您想换多少钱2THERATESOFEXCHANGEAREONTHEBOARDTHERE,SIR先生，兑换率在布告牌那。3TODAYSFOREIGNCURRENCYRATEFORUSIS807/ACCORDINGTOTODAYSEXCHANGERATE,EVERYUSDOLLARINCASHISEQUIVALENTTO807YUAN/THEPRESENTRATEIS100TO807今天美元的兑换率是8074COULDYOUFILLOUTTHISFORM您能填一下这张表吗5YOUDLIKETOCHANGEUS800INTORMBISTHATALLRIGHT您想把800美元换成人民币，对吗6YOUGAVEME800USDOLLARS,SOTHATWILLBERMB6200HEREYOUARE您给我800美元，合计人民币6200元，给您。7ILLCALCULATETHATFORYOUITCOMESTORMB6200ATTODAYSEXCHANGERATE我帮您计算一下。按今天的汇率折合起是人民币6200。8IMSORRYBUTWEDONOTCHANGEUSDOLLARSINTOJAPANESEYEN很抱歉，我们没有把美元兑换日元的业务。9IMAFRAIDWEDONTACCEPTNONCONVERTIBLECURRENCY,SIR对不起，我们不接受不能兑换的货币。10WHATDOMINATIONWOULDYOULIKE,SIRWEHAVE100YUANNOTES,50YUANNOTES,10YUANNOTES,5YUANNOTES,2YUANNOTESANDONEYUANNOTES您要多大面值的钞票，我们有100元的，50元的，10元，5元的，2元的，还有1元的。18EUSESAFES/SAFEDEPOSITBOXES使用保险箱1IFYOUWANTTOKEEPSOMEVALUABLETHINGS,YOUCANUSEHOTELSAFEDEPOSITBOXES如果您想要保存贵重物品，可以用我们的保险箱。2PLEASEFILLOUTTHISFORMFIRST请先填表。3WOULDYOULIKETOUSEITUNTILMAY20TH您预备使用到五月二十日吗4THISWAY,PLEASEYOURBOXNUMBERIS320请跟我来，您的柜子是320号。19THIRDPARTWESTERNRESTAURANT第三部分西餐厅1ATTHERESTAURANT在餐厅ARESERVINGTHETABLE/MAKINGRESERVATION预订1FORWHATTIME什么时间2HOWMANYPEOPLEARETHEREINYOURPARTY您们有几个人3WHATSTHERESERVATIONFOR预订什么4MAYIHAVEYOURNAME,PLEASE请告诉我您的姓名吗5WELOOKFORWARDTOHAVINGYOUWITHUS我们期待着您的光临。6WECANNOTDOANYTHINGFORYOU,WEAREJAMMED我们现在很忙，能否晚点来7HOWMANYPEOPLEDOYOUEXPECTTOCOME预订几位8WEREOPENFROMUNTIL我们从点到营业。9WEOPEN24HOURSROUNDTHECLOCK我们24小时营业。10WHATKINDOFDISHESWOULDYOULIKETOORDER您想要订什么菜11INTHATCASE,ILLHAVEEVERYTHINGARRANGEDFORYOU那样的话，我为您安排一切。12IMSORRY,THEREARENTANYTABLESLEFTFORTIME,BUTWECANGIVEYOUATABLEATTIME很抱歉，我们现在没有空座位，但是待会我们能给您安排个座位。13IMSORRY,THERESTAURANTSFULL很抱歉，餐厅满了。14HOWMUCHWOULDYOULIKETOPAY您打算预订多少钱的呢2015WOULDYOULIKETOTAKEALOOKATTHEMENU您要看一下菜单吗16YOUNEEDTOPAYADEPOSIT,SIR您得付点订金，先生。17IFYOUWANTTHETABLEINTHECORNERTOMORROW,ILLRESERVEITFORYOU假如您想要预订明天那角落的座位，我们会替您预留。BFINDINGTHETABLETHEGUESTWHOHAVEARESERVATION为有预订的客人找座位1DOYOUHAVEARESERVATION/HAVEYOUMADEARESERVATION您有预订吗2MAYIHAVEYOURNAME,PLEASE请告诉我您的姓名。3HOWMANYGUESTARECOMING/HOWMANYPERSONS,PLEASE几位4ATABLEFORTWOBYTHEWINDOW,ISRIGHT两个靠窗的座位，对吗5THISWAY,PLEASE这边请。6LETMESHOWYOUFORTHETABLE/ILLSHOWYOUTOTHETABLE,FOLLOWME,PLEASE我带您去，请跟我来。CFINDINGTHETABLETHEGUESTWHOHAVENORESERVATION为没有预订的客人找座位1IMSORRY,THERESTAURANTISFULL/CROWEDNOW,WEDONTHAVEVACANTSEATSATTHEMOMENT很抱歉，我们餐厅满了，现在没有空位。2IMAFRAIDALLOURTABLESTAKEN,SIR我恐怕所有的桌子都满了。3HOWMANYPERSONSINYOURGROUP/FORHOWMANYPERSONS您们有几个人4MAYIASKIFANYONEISJOININGYOU我想问一下，还有人吗5WOULDYOULIKETHISTABLE/HOWABOUTTHISTABLE,SIR/WOULDTHATTABLEBEALLRIGHT这张桌子行吗216WHEREDOYOUPREFERTOSIT您愿意坐哪7WILLTHISTABLEBETOYOURSATISFACTION/ISTHISTABLEALLRIGHT/OK这张桌子您满意吗8WOULDYOUFOLLOWME,PLEASE请跟我来，好吗9IMAFRAIDTHERERENOOTHERPLACESFREEATTHEMOMENT现在恐怕没有其它空座位了。10WECANSEATYOUINFIVEMINUTESORSO大约5分钟后我们能给您安排座位。11ATABLEWILLBEAVAILABLEINAFEWMINUTES,WOULDY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