旅游饭店职业英语_unit3

.,旅游饭店职业英语,初级,.,UnitThreeHousekeeping客房服务Lesson6，7，8,9,.,Lesson6,MayICleanYourRoomNow？现在可以为您打扫房间吗？,.,KeyWords：,Clean.打扫housekeepingdepartmentn.客房部goahead(用于祈使)开始；进行；往下说（做）comeback返回来hour小时later以后,.,TalkingtotheGuest情景会话,.,ONE,Clerk:CGuest:GC:Housekeeping.MayIcleanyourroomnow,Sir?职员：客房服务员。先生，现在能给您打扫房间吗？G:Goahead,please.客人：可以，打扫吧。,.,TWO,Clerk:MayIcomein?职员：可以进来吗？Guest:Comein,please.客人：请进吧。Clerk:Goodmorning,Madam.MayIcleanyourroomnow?职员：女士，早上好。现在可以为您打扫房间吗？Guest:Sorry,butnotnow.Couldyoucomebackinanhour?客人：对不起，现在不行。你能一小时后再来吗？Clerk:OK.职员：可以。,.,Notes：,MayIcleanyourroomnow,sir?先生，现在能给您打扫房间吗？饭店员工在和客人讲话时要使用敬语，以表示对客人的尊重。所以，客房服务员在打扫客房时如果客人在房间，也要得到客人的允许。询问客人是否同意时，服务员一般使用：MayI或者CouldI,例如：MayImakeupyourroominhalfanhour?我半个小时之后再给您整理房间好吗？,.,Notes,Couldyoucomebackinanhour?你能一小时后再来吗？如果在规定打扫的时间客人不方便，服务员应问清楚多长时间后再过来打扫房间。这时候可以使用：Whattime/When例如：Whendoyouwantmetocleanyourroom?您希望我什么时候过来打扫房间？,.,WeMayAlsoUseTheseSentencesinOurWork,Whattimewouldyoulikeustocleanyourroom?您希望我们什么时候为您打扫房间呢？Whattime?什么时候您比较方便呢？MayItidyupthesethingsonyourbed?我可以给您收拾床上的东西吗？,.,DoYouKnowThis?,Themaidmustringthebellthreetimesbeforeenteringtheguestsroom.客房服务员在进入客人房间之前至少要按三次门铃。,.,YourTurntoTryNow,Listentothewordsandrepeat:,1.bathroom浴室2.bathshampoo浴液3.bed床4.chair椅子5.closet橱柜6.curtain窗帘7.quilt被子8.pillow枕头9.bedsheet床单10.bedspread床罩,.,Listentothesentences,repeatandtranslate:MayIcleanyourroomnow,Sir?MayImakeupyourroomnow,Sir?Whenwouldyoulikeustocleanyourroom?ShallIcomebacklater?Illcomebackinanhour.,.,Listenandcompletethedialogues:1Clerk:Goodmorning,Madam.Guest:Goodmorning.Clerk:?Guest:OK.2Clerk:Goodafternoon,Sir.Guest:Goodafternoon.Clerk:?Guest:Sorry,butIhaveaguestherenow.Clerk:?Guest:Canyoucomebackinanhourandahalf?Clerk:.,.,Lesson7,WellSendSomeonetoRepairItRightNow我们马上就派人去修,.,KeyWords：,something某事wrong错误的toilet马桶someone某人repair修理faucet水龙头leak漏水trouble麻烦,.,Notes：,Thereissomethingwrongwiththetoilet.抽水马桶坏了。Thereissomethingwith.某件事情或事物出问题了，例如：Thereissomethingwrongwiththedoor,Icantopenit.门坏了，打不开。ThereissomethingwrongwiththeTVset.这台电视机坏了。Sorryforthetrouble.很抱歉给您带来不便。在处理客人投诉时，饭店员工要先行表示歉意。除了说“Imsorry”,还可以使用以下几种表达方式：Imverysorryforthat.Sorryforthetrouble.Weapologizeforthat.,.,TalkingtotheGuest情景会话,.,One,Clerk:Housekeeping.MayIhelpyou？职员：客房服务。我能帮您吗？Guest:Theressomethingwrongwiththetoiletinmyroom.客人：我房间的抽水马桶坏了。Clerk:Imsorry.Wellsendsomeonetorepairitrightnow.客人：很抱歉，我们马上派人去修。,.,Two,Clerk:Housekeeping.MayIhelpyou?职员：客房部，我能帮助您吗？Guest:Thefaucetisleakinginmyroom.客人：我房间的水龙头漏水了。Clerk：MayIhaveyourroomnumber,Sir?职员：先生，请问您的房间号？Guest:Room1004.客人：1004房.Clerk：Sorryforthetrouble.Wewillsendsomeonetorepairitrightnow.职员：很抱歉给您带来不便。我们马上就派人去修。,.,Wemayalsousethesesentencesinourwork,Imsorry,Madam.Wewillhavesomeonecheckitforyou.对不起，夫人。我们立刻派人给您检查一下。Wellsendsomeoneuptoyourroomrightnow.我们马上派人去您的房间。Iwillsendtherepairmantorepairthemimmediately.？我们马上派人去修理？Sorryforallthosetroubles.Iwillsendaplumberrightaway.抱歉给您带来这么多不便，我马上派管工去修理。,.,YourTurntoTryNow,Listentothewordsandrepeat:1.air-conditioner空调设备2.TVset电视3.refrigerator电冰箱4.door门5.window窗户6.light灯7.washbasin洗涤槽8.faucet水龙头9.shower淋浴10.bulb灯泡,.,Listentothesentences,repeatandtranslate:Wellsendsomeonetorepairitrightnow.Imsorry,Madam.Wellhavesomeonecheckitforyou.Wellsendsomeoneuptoyourroomrightnow.Illsendtherepairmantorepairthemimmediately.Sorryforallthosetroubles.Illsendaplumberrightaway.,.,Listenandcompletethedialogues:1、Clerk:Housekeeping.MayIhelpyou?Guest:Thereissomethingwrongwiththelamp.Clerk:Imsorry,Sir.?Guest:Room416.Clerk:.,.,2.Clerk:Housekeeping.MayIhelpyou?Guest:TheTVsetinmyroomdoesntwork.Clerk:.Wellsendsomeonetocheckitnow.,.,Lesson8,IllPickupYourLaundryRightNow我马上去取您要洗的衣服,.,KeyWords：,bytheway顺便问一下collect收集laundry需要洗的衣服；洗衣房laundryservice洗衣服务laundrybag洗衣袋laundrylist洗衣单Shirt衬衫cleanv.弄（洗）干净adj.干净的roomnumber房间号pickup取,.,Notes,Wecollectthelaundryeverymorning.饭店一般都有洗衣服务，洗衣工（valet）每天在规定的时间到客房收客人要洗的衣服。Iwanttohavemyshirtcleaned.“Iwanttohavesth.+动词过去分词”意思是“我想要把。”。这是客人经常使用的一种表达方式。例如：Iwanttohavemywatchfixed.我想把手表修一下。,.,TalkingtotheGuest情景会话,.,ONE,Clerk:Thisisyourroom,Sir.职员：先生，这就是您的房间。Guest:Thankyou.Bytheway,wherecanIhavemypantscleaned?客人：谢谢。顺便问一下，到哪儿可以洗一下我的裤子？Clerk:Wehavelaundryservice.Wecollectthelaundryeverymorning.Youmayjustputyourlaundryinthelaundrybagandfilloutthatlaundrylist.职员：我们饭店有洗衣服务。我们每天早上来取客人要洗的衣服。您把您要洗的衣服放到洗衣袋中，再填一下那边的洗衣单就行了。Guest:OK,thankyou.客人：好的，谢谢。,.,Two,Guest:Hello.Iwanttohavemyshirtcleaned.Idliketowearitthisevening.客人：你好。我想洗一下衬衣。今晚我要穿。Clerk:OK.MayIhaveyourroomnumber?职员：好的。请问您的房间号？Guest:1203号房间。Clerk:Illpickupyourlaundryrightnow.职员：我马上就去取您要洗的衣服。,.,WeMayAlsoUseTheseSentencesinOurWork,Laundryservice.MayIhelpyou?洗衣房。我可以帮您吗？Illcometopickupyourlaundry.我来收您要洗的衣服。Pleasefillinthelaundrylistandputitwithyourlaundry.请填好洗衣单，跟衣服放在一起。Whenwouldyoulikeyourlaundryback?您希望什么时候把衣服给您送回来？,.,DoyouKnowthis?,洗衣服务laundryservice洗衣袋laundrybag洗衣单laundrylist洗衣工valet熨烫press上浆starch干洗drycleaning加急洗衣服务expresslaundryservice当日可取服务same-dayservice,.,YourTurntoTryNow,Listentothewordsandrepeat:1.wash洗2.laundry洗衣房3.drycleaning干洗4.skirt短裙5.shirt衬衣6.suit西服7.shoes鞋子8.dress女服9.underwear内衣10.coat大衣,.,Listentothesentences,repeatandtranslate:Laundryservice,mayIhelpyou?Haveyouanylaundry?Pleasefillinthelaundryform.Wecollectthelaundryeverymorning.Whenwouldyoulikeitback?,.,Listenandcompletethedialogues:1Clerk:Laundryservice,mayIhelpyou?Guest:Yes,Iwanttohavemyclothesdry-cleaned.Clerk:.Guest:Thankyou!,.,2.Guest:Doesthehotelhavelaundryservice?Clerk:Yes,Sir.Guest:Whendoyouusuallycollectthelaundry?Clerk:.,.,.,Lesson9,BusinessFloorService商务楼层服务员,.,KeyWords：,butler行政侍从；行政管家Show表演，演出grand大的theater剧院tomorrowevening明晚abunchof一束rose玫瑰address地址flower花,.,Notes,Illtrymybest.我尽力去办。tryonesbest(todosth)尽某人的最大努力（去做某事），尽力而为。例如：Welltryourbesttohelphimfinishthetask.我们会尽最大努力帮助他完成那项任务。Iwanttohavemyshirtcleaned.Helpsb.(to)dosth.帮助某人做某事例如：Pleasehelpmecarrythatbag.请帮我拿一下那个包。,.,TalkingtotheGuest情景会话,.,One,Butler:WhatcanIdoforyou,Sir?服务员：我能帮您做什么，先生？Guest:IdliketogoandseetheeveningshowintheGrandTheater.Couldyouhelpmebooktheticket?客人：我想去看大剧院的晚场演出。你能帮我订票吗？Butler:Howmanyticketsandforwhattime,Sir?服务员：您想什么时间去看？要几张票？Guest:Towticketsfortomorrowevening.客人：两张明晚的票。Butler:OK.Illtrymybest.服务员：好的，我尽力去办。,.,Two,Butler:Goodmorning,Mr.Johnson.HowcanIhelpyou?服务员：早上好，约翰逊先生。我能为您做点什么？Guest:Couldyoupleasehelpmesendabunchofrosestothisaddress?客人：你能帮我把一束玫瑰花送到这个地址吗？Butler:Yes,Sir.WhenshouldIsendtheflowers?服务员：好的，先生。我什么时候把花送过去？Guest:10oclocktomorrowmorning.客人：明早10点钟。Butler:Noproblem,Sir.服务员：没有问题，先生。,.,WeMayAlsoUseTheseSentencesinOurWork,Letmeintroducetheroomfacilitiestoyou,Sir.先生，请让我为您介绍一下房间设施。Yourlaundrywillbesentbackin4hours,Maam.女士，您的衣服将在4小时后送回。Wehaveseveralfunctionroomsforyoutochoosefrom.我们有多个功能厅可供您选择。Howmanyticketsdoyouwant?您需要几张票？,.,DoyouKnowthis?,在英语中butler一词最早是指中世纪一路跟在贵族马车后面跑的侍从，现在是指酒店商务楼层的服务员，称为“行政侍从”或“行政管家”。“只要是合法的，我们都会尽力为您办到。”(Wlltryourbesttodoalmostanythingthatislegalforyou.)行政侍从的工作内容就是事无巨细，大到为客人安排会议，小到为客人购买电