综合IT服务管理解决方案

2006 IBM Corporation IBM Corporation Presentation subtitle: 20pt Arial Regular, teal R045 | G182 | B179 Recommended maximum length: 2 lines Confidentiality/date line: 13pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Disclaimer information may also be appear in this area. Place flush left, aligned at bottom, 8-10pt Arial Regular, white IBM logo must not be moved, added to, or altered in any way. Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Presentation title: 28pt Arial Regular, black Recommended maximum length: 2 lines Group name: 17pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white I r r ti NOT FOR EXTERNAL USE Netcool综合 IT服务管理解决方案 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 议题 IBM 总体解决方案简述 工行网管系统的情况和相关产品 监控管理相关产品介绍：服务管理 /系统监控 /应用监控 /安全监控 其他相关产品简介 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements IBM服务管理解决方案 流程管理 服 务 管理平台 集中运 维 管理 IBM 服务管理 ITIL 最佳 实 践 IBM IT服务管理构想 人 互动 高生产力 流程 基于最佳实践 (ITIL) 自动化 可定制的 信息 标准化 关联整合 准确可信 技术 集成 可视化 基于角色 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Gartner IT 成熟度模型 应对 主动 监控性能 分析趋势 设定阀值 预测问题 自动化管理 建立成熟的资源和变更管理流程 尽力管理 救火 资源管理 记录问题管理流程 报警和事件管理 监控可用性 定义服务 明确费用 设定合理目标 确保 SLA服务水平 监控和报告服务 容量规划 服务 价值 IT 和业务关系 不同级别的服务选择和相关价格 基于策略的配置 自服务工具 IT提升的业务流程 业务规划 维护配置 服务和客户管理 业务管理 Level 1 Level 2 Level 3 “利润” 管理 服务流程管理 Level 4 无序 Ad-hoc 没有记录 无法预期 多个帮助台 很好的 IT运维 被动用户电话通知 Level 0 Source: Gartner 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 故障 /问题管理 变更管理 版本管理 其它 流程管理 CMDB： IT 和非 -IT资 源 资 源之 间 的关 联 服务管理 总体架构：从服务视角规划 IT服务管理的总体架构 网 络 管 理 系 统 管 理 应 用 管 理 存 储 管 理 安 全 管 理 数 据 库 管 理 中 间 件 管 理 整合 IT运维管理平台 IT基础架构管理 实时运行监控 可控和自动化操作维护 安全管理 模型关系 自动化流程的触发 是否存在影响服务的工单 闭环流程 知识管理 文档管理 值班管理 其它 配套系统 调用 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements IT服务管理框架的技术实现 业务影响和关联分析（ Netcool Omnibus / Impact） 应用管理 系统管理 网络管理 服务流程 Maximo 综合呈现、业务视图、管理门户 （ Tivoli Business Service Management） 展示层 关联层 汇聚层 管理平台层 管理对象层 统一的事件管理平台（ Netcool Omnibus） 统一的配置管理数据库（ CCMDB） 服务器 操作系统 中间件 数据库 应用 网络设备 网络连接 网络服务 服务状态 组件状态 响应时间 安全管理 安全设备 日志 人员岗位 工作单 帮助台 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 主要产品 事件管理 使用情况 Omnibus/Webtop (Netcool) 事件管理平台 已有，用于网管事件管理 Impact (Netcool) 事件丰富和关联分析 已有，用于网管事件丰富和分析 服务管理 ITCAM for ISM (Netcool) 服务信息采集（ 20多种监控器） 部分： ICMP/SNMP/TCP Port，用于网络性能监控 ITCAM for WAS/RTT/SOA/J2EE 应用状态和性能监控及诊断 TBSM (Netcool RAD) 建立服务模型，进行服务状态和水平监控 配置管理 TADDM/CCMDB 配置自动发现和配置管理数据库 网络管理 Precision (Netcool) 网络拓扑管理 已有，用户分行网络拓扑和资源采集 Proviso (Netcool) 网络性能管理 已有，中心网络性能管理 Syslog/Trapd Probe (Netcool) 网络设备 trap/syslog事件采集 已有，用于网管事件收集 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 主要产品 系统监控 使用情况 SSM/ASM (Netcool) 和 ITM (Tivoli) 系统监控 部分 SSM/ASM，中心网管服务器的监控 操作维护 TPM/TIO (Tivoli) 部署管理 TWS (Tivoli) 作业管理 存储管理 TSM/TPC (Tivoli) 存储备份和监控管理 安全管理 TIM 身份管理 TAM 认证管理和单点登陆 TSOM (Netcool) 安全信息监控 Insight 安全审计 流程管理 Maximo (MRO) 服务台管理 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 现有中心网络管理结构 呈现评估 信息综合分析处理 全面信息采集 实时监控界面 Precision RDBMS 工行报表 Proviso 性能管理 Object Server 事件自动化处理 重复事件压缩 Syslog Trap P SNMP Netflow DataLoad 统计分析报告 设备故障 性能和流量采集 拓扑发现 故障点定位 G ISM M 网络测试 Impact 事件丰富和影响分析 WebTop Portal 工行 CMDB Omnibus事件管理平台 Object Server核心事件管理服务器 定制的事件结构和级别 自动化处理规则 重复事件压缩 Syslog/Trapd探针 事件采集 事件预处理格式化 工行网管事件级别定义 事件翻译 事件过滤 ISM ICMP网络连通性测试 Impact事件关联和业务影响分析 与工行资源管理数据库集成进行事件丰富 备份设备事件升级 频发事件策略 Precision拓扑管理 自动拓扑发现 基于拓扑的事件关联 Proviso数据中心网络性能管理 ISM SNMP分行网络性能监控 Webtop网管监控界面 Portal数据中心网管集成 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 事件管理平台 Netcool Omnibus 高性能事件管理平台，是业界主流的 IT统一监控的事件管理平台 内存运行数据库和历史关系数据库分离 先进的事件压缩 超强的自我维护能力 Tivoli Netcool 事件平台 Benchmark测试： 每天处理 3百万条事件的吞吐率 , 200个并发用户，响应时间 2.5秒 每天超过 9500万的事件， 30个并发用户，响应时间 2.5秒 测试公司： McClellan Consulting 主要从事深入分析新兴的网络技术工作。 提供客观的分析结果方便了最终用户对网络新技术的评估 benchmark 分析技术和经验来自于与哈佛大学的 Scott Bradner （哈佛的网络设备测试实验室）的合作研究 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Netcool提供多种类型的信息采集探针 Netcool事件采集特点 提供几百种探针，集成各种设备和软件的管理信息 全球用户信息处理经验的大量累积 灵活和方便的信息过滤、分析和丰富 自动的存储转发功能 与传统系统管理厂商的集成探针，实现 IT管理整合 HP IT/Operations Center BMC Patrol CA TNG Tivoli /TEC Microsoft MoM 等 Voice/Data Switches New bridge 46020 Siemens HMS Ericson ACP 1000 NET ADU Lucent Agile ATM Ericsson AXE10 Voice ASCOM C LOG DAWCOM Tekelec Eagle STP ECI/eNM ECI/Telematics Nortel DMS Ericsson MD110 Nortel Meridian Probe Nortel Magellan NMS V10.3 Nortel Integrated Netw ork Management Fibremux Lightw atch PriorityCall NMS (Exel) Alcatel Generic OS-OS I/F ASCOM PANMAN LOG PDS-Schneider DCCS NET IDNX NET Promina sw itch (CORBA) ASCOM TimePlex 2000 TL1 Nortel TNMS (SDH) Cisco StrataView+ (V7&8) ACP1000 NET STM-1 GPT System X GPT EM-OS EMS/NMS Seagate NerveCenter v3.5 NET Open/5000 Netlabs (DiMONS 2G) Solistice Enterprise Manager HP NNM V3.31 HP NNM V4.x HP NNM V5.x Solistice Domain (SunNet) Manager Cabletron Spectrum IBM NetView V3.31 Tivoli TME 10 NetView V4.1R1 Tivoli TME 10 NetView V5.0R1 Sitescope NMS Castlerock SNMPc Systems Management & Database HP IT/Operations Center BMC Patrol V3.2 NT Event Log MS Exchange Robomon VAX OPCOM VAX PolyCenter/PCS Unix “Top” Informix Oracle Sybase MS SQL IIS Apache Generic Internet & Environmental Generic Generic G2 (Chat) FIFO Foreign Data Feeds probe (TCP) Probe Heartbeat Generic ODBC Syslog probe Modular UNIX top utility trapd RS232/Terminal Server POP3 (email) CheckPoint Firew all-1 HTTPD Common Logfile HTTPD Error Log RADIUS Accounting Log KBU/Fivemere Landis and Staefa HVAC Ping 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 进行多层次的事件关联分析 提供事件管理的多级分析处理 灵活的策略定义和实现 事件分类预处理 （ Probe） 重复事件压缩 （ Object Server） 故障 /恢复关联（ Object Server） 基于策略的事件关联（ Impact） 事件信息丰富（ Impact） 基于服务根源故障分析（ RAD） 定位故障系统 服务影响分析 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 事件压缩 Service-level correlation Business impact correlation Topology RCA correlation Share with external system Time/frequency suppression 事件压缩和匹配 Translation & normalization Log full 15:07:02 Log full 15:07:04 Log full 15:07:07 Log full 15:07:22 Log full 15:08:00 压缩规则可以根据管理需要进行定义 拓扑 事件 性能 Log full 15:07:02 15:07:02 1 count first last 42 73 24 8 05事件的唯一值标志 Identifier= Node + AlertGroup 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 故障与恢复的自动关联 Service-level correlation Business impact correlation Topology RCA correlation Share with external system Time/frequency suppression 事件关联处理 Translation & normalization 拓扑 事件 性能 CPU threshold exceeded 15:07:04 CPU threshold cleared 15:07:34 cleared CPU threshold exceeded 15:07:04 15:07:34 故障 恢复匹配 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 基于策略的事件关联 频发事件示例 Service-level correlation Business impact correlation Topology RCA correlation Share with external system 基于事件和频率的压缩关联 Translation & normalization Ping failure 15:07:04 Ping failure 15:07:24 Ping failure 15:07:46 Ping failure 15:08:04 Ping failure 15:08:34 Ping failure 15:08:34 15:07:04 5 count first last suppress unless I receive 5 in 3 minutes 拓扑 事件 性能 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 事件管理具有很灵活的定制能力 事件数据库结构灵活定制，根据管理需求增加事件字段 事件信息的管理规则灵活方便定制 过滤、分类、级别的灵活定义 按照被管对象、时间、位置、所属业务的不同定义灵活的规则 信息提取和翻译 信息的丰富 自动化策略 呈现的灵活定制 根据监控需要灵活定制的视图 信息显示、排序、过滤条件 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 提供多种类型的 Gateway，与其它系统进行信息集成 丰富的外部接口（ Gateway），快速实现与其它系统的集成 Remedy， Peregrine等帮助台双向 Gateway 各种数据库接口 Socket接口 SNMP接口 文件接口 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements WebTop可定制化的实时运维监控视图 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 与帮助台的集成 集中的事件管理平台提供 IT基础架构管理与帮助台的唯一接口，并实现闭环的事件管理流程（通过 Gateway） 更进一步是如何从 IT基础架构事件产生有价值的故障工单，而不是简单的事件 : Service Desk 需要技术信息以解决问题 Service Desk 需要业务信息以了解问题的影响 Service Desk 不是一个合适的地方判断一个 incident的业务影响 它的作用是快速提供帮助 Netcool IMPACT 技术使 Netcool 可以将业务信息加入到自动产生的 Ticket 中 Enabling Incident Management 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Impact事件管理平台与企业资源信息 (CMDB)的集成 事件平台 Web Services Impact OMNIbus Netcool 数据源 DSA Event Listeners Event Readers Policy Engine DSA DSA DSA DSA Tivoli Middleware: Web Services XML, LDAP TIBCO SNMP, Socket JMS, Oracle 数据库 Any Database Databases: Homegrown Provisioning Inventory Incident Any CMDB Tivoli Data Warehouse Assets: Precision IP MRO Dorana 事件的整合平台 事件平台与企业信息资源的 实时桥梁 企业整合的信息资源 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 信息关联的目标 事件管理平台与其他信息资源如 CMDB集成的目标是 : 影响分析 事件的丰富 事件的抑制 /聚合 事件的关联分析 通知和事件的升级 Impact 中间件 : Web Services XML LDAP TIBCO TCP/IP SNMP 数据库 : Homegrown Provisioning Inventory Incident 任何 CMDB Data Warehouse 资源 : Precision IP MRO Dorana OMNIbus 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Netcool Impact信息丰富关联示例 Netcool提供与外部数据多种类型的查询接口 提供策略编辑工具，根据管理需要定义关联丰富策略 CMDB 网管 Site A | WAN | on ISDN now ! 帮助台 新故障单 : Site A, WAN, on ISDN now BKP A ISDN 2 PRI A WAN 1 Type Site Port IP Mo/Fr, 8/18 256 kBit/s A Coverage Min. Rate Site 2 | Link Up 1 | Link Down 网络 2006 IBM Corporation IBM Corporation Presentation subtitle: 20pt Arial Regular, teal R045 | G182 | B179 Recommended maximum length: 2 lines Confidentiality/date line: 13pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Disclaimer information may also be appear in this area. Place flush left, aligned at bottom, 8-10pt Arial Regular, white IBM logo must not be moved, added to, or altered in any way. Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Presentation title: 28pt Arial Regular, black Recommended maximum length: 2 lines Group name: 17pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white I r r ti 服务管理产品 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 服务管理 基础架构信息采集 端到端服务信息采集 事件管理 性能管理 交易分析 服务模型 定义服务和组件的依赖关系 定义与资源的映射关系 动态发现依赖关系 服务水平管理 监控服务质量 跟踪服务质量失效 服务影响分析 对基础架构的事件信息进行处理，分析对最终用户和服务的影响 服务视图 实时信息呈现 服务导航 安全管理 发现 Note: Animated Slide 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Tivoli Business Service Management实时服务业务管理 TBSM为 IT 和业务用户提供可视化的业务视图，关注至关重要的业务服务健康和性能 . TBSM 为管理提供 以服务为核心的途径 TBSM 能力 : 建立任何服务的模型 定义 & 跟踪实时的 SLAs 建立客户业务服务监控视图 外部数据源驱动服务状态 /健康状况 先进的公式和计算等数字规则 关键性能指标可视化 (KPIs) 可以利用 CMDBs 或者资源数据库定义服务 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements TBSM逻辑架构 组合的服务模型 DSA DSA DSA Postgres Oracle MSSQL Sybase MYSQL 利用客户数据 : (用于定义服务 , 驱动状态 & 承诺 , & 建立 IT 资源到业务服务的关联 事件汇聚平台 (OMNIBus) 基于自动发现 应用拓朴 (CCMDB, TADDM) 发现 基于自动发现 网络拓朴 (Precision) 实时 SLA 跟踪 客户数据 (Inventory, CMDB,.) DB2 可扩展到 450+ 数据源 任何数据库 利用现有的资产 DSA = Data Source Adapter 事件 发现 业务数据 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 服务模型和服务水平监控 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 服务综合监控台 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 关键服务状态 -服务质量 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 关键服务状态 - 性能和可用性 2006 IBM Corporation IBM Corporation Presentation subtitle: 20pt Arial Regular, teal R045 | G182 | B179 Recommended maximum length: 2 lines Confidentiality/date line: 13pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Disclaimer information may also be appear in this area. Place flush left, aligned at bottom, 8-10pt Arial Regular, white IBM logo must not be moved, added to, or altered in any way. Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Presentation title: 28pt Arial Regular, black Recommended maximum length: 2 lines Group name: 17pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white I r r ti 系统监控产品 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 系统和应用监控 ITM 6.1架构 Branch / Site Datacenter Monitoring Infrastructure Server - OS - Databases - Applications - etc. Server - OS - Databases - Applications - etc. Managed Systems Managed Systems TEPS TEMS TDW TEMS User Interface Agent-based Agent-less Agent-based Agent-less TEMS 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements ITM v6.1 System Context Diagram The big picture ITM v6.1 Omnibus TBSM TDW TSLA Omegamon XE for WBI & WAS UI can be presented inside the TEP Omegamon uses the ITM 6.1 infrastructure TSLA 2.1.1 will also read from TDW 2.1 TSLA reads from TDW 1.x Reporting Tools Reports provided from TDW data Use UI to present monitoring state Use UI to show historical data Use UI to execute mitigation actions Use UI to configure monitoring OS OS used to authenticate users in TEP OS monitored by ITM Business Applications, Middleware and Databases monitored by ITM Context Launch from TEP (seperate GUI) NetView/zOS Events are sychronized between Omniubs and ITM v6 Target Application & Middleware ITCAM RTT 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 整合的端到端系统和应用管理 Platforms Databases Applications Business Integration Web Infrastructure Messaging & Collaboration Lotus Domino Exchange Unix Windows Linux OS/400 DB2 (Z & Distributed) Oracle Informix SAP Siebel Tuxedo WebSphere MQ WebSphere MQ Integrator WebSphere (Z & Distributed) IIS iPlanet Apache WebLogic SQL .NET (full suite of MS apps) CICS IMS z/OS Sybase Citrix VMware Web Services SOA Cluster(s) IBM Tivoli monitoring spans the breadth of your IT environment and provides fast time to value because its so easy to deploy! Universal Agent 70+ Custom Packages available for modification Agent-less Adapter URL, SNMP, File, Socket, UDB . Agent Quick attach API System P 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements A Look at the Tivoli Enterprise Portal 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Technical View Data Delivery Real Time Data Short Term Historical Data Long Term Historical Data Agent SQL Queries Tivoli Enterprise Portal Memory: refresh every x minutes Binary File: 24 hours life time Granular Data Granular Data RDBMS Tivoli Data Warehouse N T : A t t ri b u t e G ro u p sN T _ M e m o r y N T _ P r o c e s s N T _ D i s k N T _ P r o c e s s o rD B2 : At t ri b u t e G ro u p s D B 2 _ B F D B 2 _ L o c k D B 2 _ I n s t D B 2 _ P a r ti t io nSQ L : A t t ri b u t e G ro u p s S Q L _ D B S Q L _ L o c k S Q L _ T B L S Q L _ . . . . Tivoli Enterprise Portal for display of all data Same portal to perform warehouse Aggregation, Pruning and Reporting Raw data in warehouse in addition to summarized data requested Warehouse DB tables easily accessible by your choice of reporting tools 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Universal Agent The Agent-less Monitoring Solution Allows you to do agent-less monitoring of up to 100+ systems from a single instance of the agent Provides multiple data providers for maximum flexibility on virtually any platform Eliminates 3rd Party point solution The heart and soul of OPAL solutions and launch pad for rapid ISV development Established development team, cheaper way for quick extensions File API HTTP ODBC Socket SNMP Post Script Universal Agent 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 丰富的在线资源，超过 300种验证过的产品扩展 提供灵活的扩展能力管理特定或者特殊的应用，如 Automation packages, integration adapters, agents, technical integration papers, trap definitions, Plug-in toolkits, or application registration files /software/tivoli/opal Open Process Automation Library (OPAL) Online ecosystem to highlight integrations between IBM and partners 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. 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Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 端到端应用管理 Transactions Applications 交易监控 响应时间 故障隔离 应用监控 深入诊断 跨系统关联分析 应用和中间件诊断 应用性能分析 深入到代码级的分析 从用户体验的角度监控端到端交易 追踪交易流 隔离故障部件 Resource Monitoring 资源监控 应用服务器监控 自动化响应 对 J2EE、 MQ、 Database等的监控 应用资源消耗分析 负载趋势分析 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements A p p li c a tion Dev e lopme ntP roble mDete rmi n a tionO pera t ion sTeamO pera t ion sTeamDe v elo pm e ntTeamDe v elo pm e ntTeam3D ep l o y men t如何解决问题并快速部署 ? ITCAM for WebSphere / J2EE 2 1 SOA Management - 如何监控我的服务和服务组件 ? ITCAM for SOA ITCAM SE for DataPower OMEGAMON XE for Messaging Ser v icesatom ic and compo si t eO pe ra t io na l S y s te m sCo m po s i te A p p l icat io nsS A P Cu s t o mA p p l ic a t io nOOA p p l ic a t io nIS VCusto m A pp sP la t f orm S up po r t ing M iddle w a r eMQ DB2Unix O S /3 9 0Ou t lo o k是否达到了我设定的服务水平 ? ITCAM for RTT ITCAM 端到端应用服务质量监控 加强运维监控 ITCAM for J2EE Operations ITCAM for ISM 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements ITCAM 针对不同层面的管理要求 发现和确定优先级 隔离并分配 诊断 解决 问题解决流程 用户 软件 Level 1 Operator ITCAM for RTT ITCAM for ISM Level 2 Operator ITCAM for RTT ITCAM for SOA ITCAM for J2EE Operation Subject Matter Expert ITCAM for WS/J2EE ITCAM for SOA ITM, OMEGAMON XE Subject Matter Expert Developer ITCAM for WS/J2EE Rational / Eclipse ITCAM for SOA 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements ITCAM for Internet Service Monitor基础服务监控 网络设备性能（ SNMP） 路径服务质量（ ICMP、 SAA）：可用性、响应时间、 SLA 基础服务质量（ DHCP, DNS, DIAL, LDAP, FTP、 RADIUS, TCP, HTTP, HTTPS ） 在性能出现问题时通过事件进行报警，统一报告到事件平台 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 反应用户响应时间的体验 提供应用拓扑信息，查看交易路径，加速问题定位 自动分析响应时间 报告服务水平失效 ITCAM for Response Time Tracking用户体验响应时间 快速发现和隔离响应时间的问题 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements ITCAM for RTT 发现性能问题 Dashboard identifies transactions with response time problems Click to see response time trend 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements ITCAM for RTT 快速隔离问题 Another click and problems are automatically identified by finding resources that are performing differently than normal Client Web Server Application Server Database 2006 IBM Corporation IBM Software Group IBM logo must not be moved, added to, or altered in any way. Background should not be modified. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, blue R120 | G137 | B251 Maximum length: 2 lines Slide body: 18pt Arial Regular, black Square bullet color: teal R045 | G182 | B179 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements 资 源的可用性 (Interval Data) 问题诊 断 (实时 数据 ) 性能管理 (历 史分析 ) 100% Instance Data Capture Sampling Data Systems Overview - Enterprise - Group - Server Server Statistics Overview Create Reports Daily Statistics In-flight Request Request Analysis - Custom Edge Requests Software Consistency Check Memory Diagnosis JVM Thread Display Trap/Alert Management Recent Activity - 48 Hour Metric Comparison Systems Resources Overview Re