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,L: Alex speaking, what can I do for you? Z: Hi, Alex. This is Tony calling from PRK International in the U.K. Im ringing about my trip to your company. I just want to confirm a details with you. L: Hi , tony. Have you book the fright? Z: Yes, my fright is on the May 4th at 9:00 pm. Ill be arriving at the Shanghai International Airport at 8:00 am on May 5th. Is it impossible for you to pick me up at the Shanghai International Airport ?,L: Sure, Ill meet you at the Shanghai International Airport at 8:00 am on May 5th. Would you like to book a hotel for you? Z: Oh, yes. Helping me book one close to the airport , please. L: What kind of hotel do you like? A four-star or five-star hotel? Z: A four-star hotel would be good enough for me. L: Do you have any requirements about recreation facilities? Z: No , I dont have.,L: Then , do you have any requirements about business facilities? Z: En , yes . Please book one with a business center. L: OK . I got it . Do you have any other requirement? Z: No , thanks . L: Well , Im looking forward to seeing you soon . G

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