unit-2-Entertaining-Clients.ppt

综合教程 3 Unit 2 Entertaining Clients,前景实用英语,Unit 2 Entertaining Clients,Unit 2 Entertaining Clients,Part A Lead in,Task 1 Study the pictures and discuss the questions below in small groups. Use the words given below if necessary. 1. What does the first picture mean? 2. What do you think of making phone calls during a business dinner?,Cues: ordering a meal, important, business,Cues: impolite, waste others time,Part A Lead in,Task 1 Study the pictures and discuss the questions below in small groups. Use the words given below if necessary. 1. What does the first picture mean? 2. What do you think of making phone calls during a business dinner?,You can do business over a dinner table. But how can you order your food if you dont speak your clients language or know about their culture?,Part A Lead in,I think its impolite to have others at the table waiting for you while you keep making or answering phone calls. Its kind of wasting their time. But if its really an important call, its OK to answer it after saying “Excuse me” to others.,Task 2 Listen to the following short dialogues and fill in the blanks. Dialogue 1 W: Hello, Uncle John. How are you doing? M: Good. Just somewhat busy _ the fresh grads. Its the graduation season, you know. W: Oh yes, I know. Speaking of interview, Uncle John, can you give me any _ on dining with a job interviewer? M: You are getting a job interview, arent you? Great! Ah about that, there are a few dos and donts to _. W: Like what? M: You should pay attention to the details like not _ phones during the meal, not talking with a full mouth, and _ the food you order with the interviewers, etc. W: Wow thats really a lot for me. M: _. Youll be fine. Good luck.,interviewing,Part A Lead in,advice,remember,answering,matching,Take it easy,Task 2 Listen to the following short dialogues and fill in the blanks. Dialogue 2 M: Hey, Candy, where are you going? W: Im gonna _ with Sally. Wanna come? M: No, thanks. Honestly, I dont _ dining with Sally. W: Oh? Why? M: Because she has so many dietary _. It seems that many foods just dont suit her appetite. W: One mans meat is another mans _, as we all know. So Im OK with that. M: But dont you think it takes too much time ordering a meal? Sometimes I had to _hunger before the dishes finally come. W: Oh well, that indeed happens.,have dinner,Part A Lead in,feel like,preferences,poison,suffer,Task 3 Discuss the following questions. 1. Do you mind someone talking to you when his/her mouth is full? 2. Have you noticed any differences between Chinese dining etiquette and that of the Western world?,Cues: bad manners, gross, nasty,Cues: chopsticks/forks and knives, share one dish/have individual portions,Part A Lead in,Task 3 Discuss the following questions. 1. Do you mind someone talking to you when his/her mouth is full? 2. Have you noticed any differences between Chinese dining etiquette and that of the Western world?,Yes, I do mind that kind of behavior. I think its bad manners. Talking with a full mouth is so gross, and seeing the food in anothers mouth is nasty.,Part A Lead in,There are many differences. For example, Chinese people use chopsticks while Westerners use forks and knives; Chinese generally share one dish together while Westerners have their individual portions.,Part A Text,Surviving the Business Dinner: An Interview with Roseanne Thomas Have you ever had an interview over dinner that you thought went great, only to learn a big lesson the next day?1 Have you ever had lunch with a client who looked more and more physically ill as the meal progressed and then called you the next day to cancel your $7 million contract?2 Maybe youre just a poor judge of your interviewers reactions to your carefully worded responses. Or maybe, you blew it because you kept answering your cell phone during dinner3 while shoveling whole chicken breasts into your mouth.,Part A Text,The Harbus had the opportunity to run a few questions by Ms. Thomas, President of Protocol Advisors, and settle some burning debates on the fine art of business dining.4 Harbus: Why is business dining such an important art to master and why is dining etiquette in particular so closely scrutinized?,Part A Text,Roseanne Thomas: Business dining skills are critical as they speak to an individuals overall respect for others, attention to detail and concern for mastering all of the skills necessary for successful business dealings. Studies tell us that the way we conduct ourselves in the dining room is at least as important as the way we conduct ourselves in the boardroom, and that our manners will be noticed and judged.5 Harbus: What are the 5 most important things you need to remember when dining on business?,Part A Text,RT: There are so many things we need to know! Among the most important is being able to distinguish between a hosts responsibilities and a guests responsibilities. This knowledge will enable everyone to play his or her part to perfection. Other skills include knowing which fork to use and how to hold ones silverware, not talking when ones mouth is full, knowing how to handle accidents at the table, engaging appropriately in conversation, etc.,Part A Text,Harbus: Can you share some dining horror stories with us? What are the biggest embarrassing mistakes you have witnessed or heard of? RT: Horror stories abound! Taking telephone calls during the meal, complaining about the food and/or expounding upon ones dietary preferences, allergies, political or religious reasons for not eating particular foods, etc., drinking too much, not engaging in conversation, acting rudely toward the staff waiting on the table and so on.,Part A Text,Harbus: Say you sit down to a business dinner with a job interviewer or a prospective client. They order only a side salad or a small appetizer.6 Do you follow suit or succumb to your hunger and go for the steak?,Part A Text,RT: If your job interviewer or prospective client orders only a salad or appetizer, you should do the same. We match them course for course and never want them to think our primary concern is scoring a free meal! So there you have it folks, the tip of the iceberg that if minded carefully will prevent your business dinner from turning into a Titanic disaster. 7 (503 words),“商务会餐”生存之道 一次对罗斯安妮托马斯的采访 你是否在餐桌上接受过面试并自我感觉表现不错，而第二天却得到一个大教训？你是否在与客户共进午餐时发现客户身体逐渐感觉不适，并于翌日打电话通知你撤销价值700万美金的合同？也许你不懂得察言观色，不知道面试官如何看待你措辞谨慎的回答。也许你不成功的原因就在于，你用餐时不停地接电话一边将整块鸡胸肉塞进嘴里。,Part A Text Translation,哈布斯有机会采访到礼仪咨询公司总裁托马斯女士，并请她为我们解答了有关商务用餐礼仪的热门话题。 哈布斯：为什么商务会餐是一门如此重要的艺术？为什么餐桌礼仪尤其需要谨慎对待？,Part A Text Translation,罗斯安妮托马斯：商务会餐技巧至关重要，因为它们能表明一个人是否尊重他人，是否注重细节，是否用心掌握所有事关商务成功的必备技能。 研究表明，我们在餐厅里的行为至少与我们在会议室里的行为同等重要，而且别人会注意到我们的行为举止，并加以评估。 哈布斯：商务用餐时需要谨记的最重要的5个方面是什么？,Part A Text Translation,罗斯安妮托马斯：我们需要了解的东西有很多！其中最重要的一条是：能区分主人和客人各自的职责。具备这一知识就可使所有人将各自的角色完美发挥。其他技能包括：知道使用哪个叉子及如何使用镀银餐具，嘴里塞满食物时不要讲话，知道如何处理餐桌上出现的突发情况，适当地加入大家的谈话，等等。,Part A Text Translation,哈布斯：您能跟我们分享一些用餐时发生的骇人故事吗？您见过或听过的最令人尴尬的错误是什么呢？ 罗斯安妮托马斯：骇人的故事有很多！吃饭时讲电话，抱怨食物和/或向别人唠叨自己的饮食喜好、对什么食物过敏、不吃某些食物的政治或宗教原因等，喝太多酒，不加入谈话，对服务人员行为粗鲁，等等。,Part A Text Translation,哈布斯：比如说，您与面试官或潜在客户一起进餐，他们只点了一份附餐沙拉或者一小份开胃食品，您会跟他们点一样的呢，还是会向饥饿屈服而点牛排呢？,Part A Text Translation,罗斯安妮托马斯：如果你的面试官或潜在客户只点了一份沙拉或开胃菜，你也应该只点这些。我们的每一道菜都要与他们的相匹配，别让他们认为我们最关心的是免费吃一顿饭。 所以大家明白了吧，这冰山一角的小细节，如果细心一点的话，就会防止你的商务会餐演变成一场巨大的灾难。,Part A Text Translation,ad. in a way that is connected with a persons body rather than his mind e.g. Woman is physically but not mentally weaker than man. 女子在体力上而非智力上比男子弱。 I dont find him physically attractive. 我觉得他外表上并不吸引人。,Part A Text Language and Cultural Points,to express (sth.) in particular words e.g. Be careful how you word your answer. 回答时要字斟句酌。 His message was not very happily worded. 他的通知在措辞上有些欠妥。,Part A Text Language and Cultural Points,v. to lift or move (sth.) with a shovel; to put or push (something, typically food) somewhere quickly and in large quantities e.g. They shoveled a path through the snow. 他们在雪地上铲出了一条路。 They were shoveling food into their mouths. 他们正大口大口地往嘴里塞食物。,Part A Text Language and Cultural Points,especially or specifically e.g. Is there anything in particular youd like for dinner? No, nothing in particular. 正餐你有什么特别喜欢的菜吗? 没有，什么都行。 He studies in particular the fishes of the Indian Ocean. 他专门研究印度洋的鱼类。,Part A Text Language and Cultural Points,to look at or examine sb./sth. carefully e.g. The statement was carefully scrutinized before publication. 这份申明在发表之前经过了仔细审查。 She leaned forward to scrutinize their faces. 她探过身来仔细查看他们的脸。,Part A Text Language and Cultural Points,of or at a crisis; decisive; crucial e.g. We are at a critical time in our history. 我们正处于历史的紧要关头。 Her help was critical during the emergency. 在此次突发事件中，她的援助至关重要。,Part A Text Language and Cultural Points,to recognize the difference between (people or things) e.g. People who cannot distinguish between colors are said to be color-blind. 不能辨别颜色的人被称为色盲。 The twins are so alike that no one can distinguish one from the other. 这对双胞胎长得太像了，没有人能分辨出谁是谁。,Part A Text Language and Cultural Points,to cause (sb.) to feel self-conscious, awkward or ashamed e.g. I was embarrassed by his comments about my clothes. 他对我着装的评价令我很尴尬。 He refused to answer the embarrassing question. 他拒绝回答这一令人尴尬的问题。,Part A Text Language and Cultural Points,to be present at (sth.) and see it e.g. I witnessed the traffic accident. 我目睹了那次交通事故。 We were witnessing the most important scientific development of the century. 我们亲眼见证了本世纪最重要的科学进步。,Part A Text Language and Cultural Points,to exist in great numbers or quantities e.g. Oranges abound here all the year round. 这里一年到头都盛产橙子。 He abounds in courage. 他很有胆量。,Part A Text Language and Cultural Points,to explain or make sth. clear by giving details e.g. He expounded his views on education to me at great length. 他向我详细论述了他的教育观点。 He expounded the reasons why he did it. 他阐述了他做这件事的理由。,Part A Text Language and Cultural Points,a. expected to be or to occur; future or possible e.g. The old man was showing the house to a prospective buyer. 老人正带着潜在买主看房子。 She is married to a prospective lawyer. 她嫁给了一个未来的律师。,Part A Text Language and Cultural Points,to act or behave in the way that sb. else has just done e.g. He went to bed and she followed suit after a few minutes. 他上床睡觉了，几分钟后她也跟着去睡了。 One of the major banks has lowered its interest rate and the other banks are expected to follow suit. 有一家大银行已降低了利率，其他银行也会照做的。,Part A Text Language and Cultural Points,v. to stop resisting (temptation, illness, attack, etc.); to yield e.g. They will never succumb to the enemies. 他们决不向敌人屈服。,Part A Text Language and Cultural Points,Part A Text Language and Cultural Points,Note: RMS Titanic was a passenger liner that struck an iceberg on her maiden voyage from Southampton, England, to New York City, and sank on 15 April, 1912, resulting in the deaths of 1,517 people in one of the deadliest peacetime maritime disasters in history.,Task 2,Part A Exercises,Task 1 Which of the following behaviors are inappropriate at a business dinner? Please put a tick in the brackets. ( ) 1. Answering your cell phone when dining. ( ) 2. Not talking with a full mouth. ( ) 3. Not engaging in conversation. ( ) 4. Yelling at the staff waiting on your table. ( ) 5. Matching your dishes with the interviewers.,Part A Exercises,Task 2 Identify the key words or main ideas of the following paragraphs.,importance,Part A Exercises,5 most important things,horror stories,ordering,Task 3 Fill in the puzzle spaces with the words from Text A according to the explanations given below.,Across 3. expected to be or to occur; future or possible 6. to look at or examine sb./sth. carefully 9. to exist in great numbers or quantities 10. to be present at (sth.) and see it Down 1. of or at a crisis; decisive; crucial 2. to recognize the difference between (people or things) 4. to explain or make sth. clear by giving details 5. to stop resisting (temptation, illness, attack, etc.); to yield 7. to cause (sb.) to feel self-conscious, awkward or ashamed 8. to lift or move (sth.) with a shovel,1. critical 2. distinguish 3. prospective 4. expound 5. succumb 6. scrutinize 7. embarrass 8. shovel 9. abound 10. witness,Part A Exercises,Task 4 Complete the following sentences with the words from Task 3. Change the word forms if necessary. 1. To maintain a low sodium diet, you need to _ the “Nutritional Information” on food cartons. 2. Our company is now in the _ period and we have to be very cautious when making decisions. 3. My 4-year-old son can easily _ between the fried chicken by KFC and that by McDonalds. 4. Eye contact may convey sincerity and attentiveness in Western cultures but too much eye contact may _ people in some Oriental cultures. 5. The past three decades _ great changes in peoples clothing, food, housing and traffic worldwide.,scrutinize,Part A Exercises,critical,distinguish,embarrass,witnessed,Task 4 Complete the following sentences with the words from Task 3. Change the word forms if necessary. 6. Problems _ in the management of state-owned companies as well as many small-and-medium sized enterprises. 7. Adam Smith and Carl Marx _ respectively the issue of primitive accumulation from different angles. 8. The application of the new remote monitoring system allows timely and _ service for the customers. 9. Kids of all ages will _ to the magic of Walt Disneyland in different parts of the world. 10. Edward boarded the Atlantic freighter offering free transport to young men willing to _ coal in return for the month-long journey.,abound,Part A Exercises,expounded,prospective,succumb,shovel,Task 5 Complete the sentences using derivatives of the words in the box. Change the word forms if necessary. 1. Woman is _ but not mentally weaker than man. 2. Those two models are not easily _ from each other. 3. I was in the _ position of having completely forgotten her name. 4. The _ of international trade seems not to be optimistic. 5. My first attempt at a chocolate cake tasted _.,physically,Part A Exercises,distinguishable,embarrassing,prospect,horrible,I would like to know the way you learned to master the fundamental techniques in such a short time.,Task 6 Rewrite the following sentences after the models. 1. We admired him for how he faced difficulties. 2. Wallace and Darwin agreed on how different forms of life had begun. 3. I would like to know how you learned to master the fundamental techniques in such a short time.,We admired him for the way in which he faced difficulties.,Part A Exercises,Wallace and Darwin agreed on the way in which different forms of life had begun.,Task 6 Rewrite the following sentences after the models. 1. He did not stop talking until the meeting was over. 2. The boy continuously watched the passing traffic at the gate. 3. He rang me up time and again, but I dont want to keep in touch with him any more.,He kept talking until the meeting was over.,Part A Exercises,The boy kept watching the passing traffic at the gate.,He kept on ringing me up, but I dont want to keep in touch with him any more.,Task 7 Translate the following sentences into English, paying attention to the highlighted parts.,易碎物品，尤其是玻璃，需要特殊包装。（in particular） 2. 如果发生这样的情况，别的国家一定会照样行事。（follow suit） 3. 爱因斯坦说，他从未像大多数人那样用语言文字来思考。（the way） 4. 他已不再能分清幻觉和现实。 （distinguish between） 5. 不管他是谁，都可以在这个项目中发挥作用。（play ones part）,1. Fragile goods, in particular glasses, need special packing. 2. Should this happen, other countries will certainly follow suit. 3. Einstein said that he never thought in words the way that most people do. 4. He could no longer distinguish between illusion and reality. 5. No matter who he is, he can play his part in this project.,Part A Exercises,Task Discuss the following questions with your partner about ways of entertaining clients.,1. How to entertain clients? 2. Is it necessary to entertain clients?,Cues: taking clients out, a nice dinner, basic part of entertaining; take clients to a sporting event, with a round or two of golf, a basketball game,Cues: Yes, to entertain clients, the best skills to have in any corporate setting, impress your clients; No, to impress their clients with good products and service,Part B Lead in,Task Discuss the following questions with your partner about ways of entertaining clients.,1. How to entertain clients?,a. Taking clients out to a nice dinner is a basic and expected part of entertaining. A nice meal sets the stage for great conversations and potential business deals.,Part B Lead in,b. Take clients to a sporting event. Depending on where you live, you could entertain your clients with a round or two of golf, or by getting them courtside seats at a basketball game.,Task Discuss the following questions with your partner about ways of entertaining clients.,2. Is it necessary to entertain clients?,a. Yes. Being able to entertain clients is one of the best skills to have in any corporate setting. If you impress your clients, it means repeated business and other perks down the road.,Part B Lead in,b. No. In my opinion, what businessmen should do is to impress their clients with good products and service, instead of trying their best to entertain them.,Part B Text,How to Arrange a Business Meal Business meals, whether breakfast, lunch or dinner, are essentially business meetings. The added element of entertaining your client over food means that you not only have to be knowledgeable about your products and services, but you also need to exhibit good conversational skills, show confidence in a social setting and demonstrate that you ca