餐饮部西餐厅培训计划表.xls

pre-opening departmental training plan 筹筹备备期期部部门门培培训训计计划划 division & section 部部门门分分部部门门: f&b/ western restaurantreviewed by 审审阅阅人人: month/year 月月年年 :10月月20142014年年approved by 批批准准人人: department部门training dateprogram/task# of tmtime 时间durationttl trng trainer section分部门培训日期培训项目任务人数from从to到时长hrs 总时长培训师 western restaurant dayday 3030 餐饮部领导致欢迎词26 pax9:00-9:300.50.5 8 hours western food manager western restaurant餐饮部各部门经理介绍26 pax9:30-10:000.50.5western food manager western restaurant餐饮部图纸介绍26 pax10:15-12:002 2western food manager western restaurant餐饮部的基本组成26 pax13:00-13:300.50.5western food manager western restaurant各部门定位26 pax13:30-14:302 2western food manager western restaurant两江假日酒店企业文化介绍26 pax14:45-17:002 2western food manager western restaurant dayday 2929 回顾昨日培训26 pax9:00-9:300.50.5 8 hours western food manager western restaurant西餐厅组织结构26 pax9:30-10:000.50.5western food manager western restaurant西餐厅岗位职责26 pax10:15-12:002 2western food manager western restaurant了解自我岗位职责26 pax13:00-13:301 1western food manager western restaurant培训目的和仪容仪表26 pax13:30-14:301 1western food manager western restaurant西餐厅规章制度和程序26 pax14:45-17:002 2western food manager western restaurant dayday 2828 回顾昨日培训26 pax9:00-9:300.50.5 8 hours western food manager western restaurant行为规范26 pax9:30-10:001.51.5western food manager western restaurant 礼节礼貌 26 pax10:15-12:00 2 2 western food manager western restaurant26 pax13:00-13:30western food manager western restaurant营业台的准备26 pax13:30-14:301 1western food manager western restaurant回顾并练习今日培训26 pax14:45-17:002 2western food manager western restaurant dayday 2727 回顾之前培训内容26 pax9:00-9:300.50.5 8 hours western food manager western restaurant 准备工作和公共区域检查 26 pax9:30-9:45 2 2 western food manager western restaurant26 pax9:45-10:00western food manager western restaurant26 pax11:00-11:30western food manager western restaurant26 pax11:30-12:00western food manager western restaurant 接听电话技巧 26 pax13:00-13:30 1.51.5 western food manager western restaurant26 pax13:30-14:00western food manager western restaurant26 pax14:00-14:30western food manager western restaurant 怎样清洁和清扫椅子 26 pax14:30-15:00 1 1 western food manager western restaurant26 pax15:00-15:30western food manager western restaurant 怎样清洁和填充糖罐/糖包瓶 26 pax15:30-16:00 1 1 western food manager western restaurant26 pax16:00-16:15western food manager western restaurant26 pax16:15-16:30western food manager western restaurant怎样清理脏盘子26 pax16:30-17:000.50.5western food manager western restaurant练习今日培训26 pax17:00-17:300.50.5western food manager western restaurant dayday 2626 回顾之前培训内容26 pax9:00-9:300.50.5 8 hours western food manager western restaurant怎样清理桌子26 pax9:30-10:000.50.5western food manager western restaurant怎样计数并更换桌布26 pax10:15-12:002 2western food manager western restaurant怎样清洁桌子表面的碎屑26 pax13:00-13:300.50.5western food manager western restaurant怎样过滤红葡萄酒26 pax13:30-14:301 1western food manager western restaurant练习今日培训 26 pax14:45-17:002 2western food manager western restaurant dayday 2525 回顾之前培训内容26 pax9:00-9:300.50.5 8 hours western food manager western restaurant怎样折叠餐巾26 pax9:30-10:000.50.5western food manager western restaurant怎样接待没有预订的客人26 pax10:15-12:001.51.5western food manager western restaurant怎样服务有预订的客人26 pax13:00-13:300.50.5western food manager western restaurant处理现金付款26 pax13:30-14:301 1western food manager western restaurant练习今日培训26 pax14:45-17:002 2western food manager western restaurant dayday 2424 回顾之前培训内容26 pax9:00-9:300.50.5 8 hours western food manager western restaurant怎样制作内部信息交流本26 pax9:30-10:000.50.5western food manager western restaurant怎样填写日志表26 pax10:15-12:001.51.5western food manager western restaurant怎样服务咖啡和茶26 pax13:00-13:300.50.5western food manager western restaurant怎样服务红葡萄酒26 pax13:30-14:301 1western food manager western restaurant练习今日培训26 pax14:45-17:002 2western food manager western restaurant dayday 2323 回顾之前培训内容26 pax9:00-9:150.50.5 8 hours western food manager western restaurant怎样打开和服务香槟26 pax9:15-9:300.50.5western food manager western restaurant 练习斟倒酒水 26 pax9:30-10:00 5 5 western food manager western restaurant26 pax10:00-10:30western food manager western restaurant26 pax10:30-11:00western food manager western restaurant26 pax11:00-11:30western food manager western restaurant26 pax11:30-12:00western food manager western restaurant dayday 2222 回顾之前培训内容26 pax9:00-9:300.50.5western food manager western restaurant怎样抛光瓷器26 pax9.30-10:000.50.5western food manager western restaurant怎样摆午餐和晚餐台26 pax10:00-12:002 2western food manager western restaurant怎样帮助客人准备结帐单26 pax13:00-14:001 1western food manager western restaurant怎样服务冰水26 pax14:00-16:002.02.0 8 hours western food manager western restaurant练习今日培训26 pax16:00-17:302.02.0western food manager western restaurant dayday 2121 回顾之前培训内容26 pax9:00-9:300.50.5western food manager western restaurant怎样呈递菜单和推介今天的的特别介绍26 pax9.30-10:001.01.0western food manager western restaurant怎样从仓库领货26 pax10:00-12:002.02.0western food manager western restaurant怎样做酒水点单26 pax13:00-14:002.02.0western food manager western restaurant食品服务程序26 pax14:00-16:000.50.5 8 hours western food manager western restaurant练习今日培训26 pax16:00-17:302.02.0western food manager western restaurant dayday 2020 回顾之前培训内容26 pax9:00-9:150.150.15 8 hours western food manager western restaurant根据客人的点单提供餐具26 pax9:15-9:300.150.15western food manager western restaurant怎样清理地毯上的污渍26 pax9:30-10:000.50.5western food manager western restaurant怎样使用酒水托盘26 pax10:00-10:300.50.5western food manager western restaurant如何堆放和拿传菜托盘26 pax10:30-12:001.51.5western food manager western restaurant回顾之前培训内容26 pax13:00-13:150.150.15western food manager dayday 26268 hours western restaurant dayday 1919 回顾昨日培训26 pax9:00-10:301.01.0western food manager western restaurant如何有效率的为客人写点单26 pax10:30-12:001.51.5western food manager western restaurant如何处理失物认领 非贵重物品26 pax13:00-15:002.02.0western food manager western restaurant练习今日培训26 pax15:00-17:302.52.58 hourswestern food manager western restaurant dayday 1818 回顾之前培训内容26 pax9:00-10:001.01.0western food manager western restaurant如何安置客人以求顺利的工作流程26 pax10:30-12:002.02.0western food manager western restaurant如何欢送客人26 pax13:00-15:002.02.0western food manager western restaurant练习今日培训26 pax15:00-17:302.52.58 hourswestern food manager western restaurant dayday 1717 回顾之前培训内容26 pax9:00-10:002.02.0western food manager western restaurant如何更换烟灰缸26 pax10:00-11:001.01.0western food manager western restaurant怎样检查岗位安排计划26 pax11:00-12:002.02.0western food manager western restaurant怎样检查客人的满意程度26 pax13:00-15:001.01.0western food manager western restaurant练习今日培训26 pax15:30-17:001.01.08 hourswestern food manager western restaurant dayday 1616 回顾之前培训内容26 pax9:00-9:300.50.5 8 hours western food manager western restaurant怎样清洁菜单26 pax9:30-10:000.50.5western food manager western restaurant怎样收脏盘子26 pax10:15-12:001.51.5western food manager western restaurant怎样推销餐饮部其他餐厅26 pax13:00-13:300.50.5western food manager western restaurant 练习今日培训 26 pax13:30-14:30 4 4 western food manager western restaurant26 pax14:45-17:00western food manager western restaurant dayday 1515 回顾之前培训内容26 pax9:00-9:150.50.5 8 hours western food manager western restaurant如何处理免费的蛋糕订单26 pax9.30-10:000.50.5western food manager western restaurant怎样收集干净布草26 pax10:00-12:002 2western food manager western restaurant怎样做好服务前你自己的岗位准备26 pax13:00-14:001 1western food manager western restaurant练习今日培训26 pax14:00-17:003 3western food manager western restaurant dayday 1414 回顾之前培训内容26 pax9:00-9:300.50.5 8 hours western food manager western restaurant怎样将客人带领到座位26 pax9:30-10:000.50.5western food manager western restaurant如何填写点单本26 pax10:15-12:001.51.5western food manager western restaurant如何处理玻璃杯具26 pax13:00-13:300.50.5western food manager western restaurant 练习今日培训 26 pax13:30-14:30 4 4 western food manager western restaurant26 pax14:45-17:00western food manager western restaurant dayday 1313 回顾之前培训内容26 pax9:00-9:300.50.5 8 hours western food manager western restaurant如何处理客人投诉26 pax9:30-10:000.50.5western food manager western restaurant如何处理客人的要求26 pax10:00-10:300.50.5western food manager western restaurant如何处理运作设备26 pax10:30-11:000.50.5western food manager western restaurant如何处理小瓷器26 pax11:00-11:300.50.5western food manager western restaurant 练习今日培训 26 pax11:30-12:00 3 3 western food manager western restaurant26 pax13:00-13:30western food manager western restaurant26 pax14:30-15:00western food manager western restaurantdayday 1212对之前培训内容进行考试（试卷和实操）26 pax9:00-17:008 88 hourswestern food manager western restaurant dayday 1111 菜单培训26 pax9:00-12:003 3 8 hours western food manager western restaurant上菜培训26 pax13:00-14:001 1western food manager western restaurant西式零点服务流程26 pax14:00-16:002 2western food manager western restaurant自助餐工作流程26 pax16:00-17：00001 1western food manager western restaurant练习今日培训26 pax17:00-17:301 1western food manager 送餐服务流程 western restaurant dayday 1010 26 pax9:00-12:004 4 8 hours western food manager western restaurant26 pax13:00-17:004 4western food manager western restaurant dayday 9 9 电话预定及现场预定流程 26 pax9:00-10:001 1 8 hours western food manager western restaurant26 pax10:15-12:001.51.5western food manager western restaurant26 pax13:00-14:001 1western food manager western restaurant 班前会工作流程 26 pax14:15-15:301.51.5western food manager western restaurant26 pax15:30-17:001.51.5western food manager western restaurant dayday 8 8 回顾之前培训内容26 pax9:00-9:300.50.5 8 hours western food manager western restaurant 西餐资宾工作流程 26 pax9:30-10:000.50.5western food manager western restaurant26 pax10:00-10:300.50.5western food manager western restaurant 宾客意见收集管理方案 26 pax10:30-11:000.50.5western food manager western restaurant26 pax11:00-12:001 1western food manager western restaurant dayday 7 7 回顾之前培训内容26 pax9:00-10:301.51.5 8 hours western food manager western restaurant 西餐厅物资管理方案 26 pax10:30-12:001.51.5western food manager western restaurant26 pax13:00-15:002 2western food manager western restaurant 西餐厅表格的认识 26 pax15:00-17:002 2western food manager western restaurant26 pax17:00-17:300.50.5western food manager western restaurant dayday 6 6 回顾之前培训内容26 pax9:00-9:300.50.