新剑桥商务英语（中级）课件bec2（514页强悍版）

新剑桥商务英语（中级） Working in English Students Book Introductions nAbout me nAbout this book nAbout BEC test nAbout teaching methods nAbout class performance scoring Self-introduction nMy name is Nancy Tu. （涂慧娟） nMy major in college was Foreign Trade English. nIm also a Master of Economics. nAfter graduated from college, I had worked for two years in a Taiwanese-invested computer company as an international buyer. My work at that time was to buy some raw materials from abroad. I have rich experience in foreign trade procedures. nThen I came back to Nanchang. Ive been an English teacher in our university for over 8 years. nI mainly teach College English, Business English, Business Etiquette, Business Communication, International Negotiation, Foreign Trade Correspondence, and International Trade Practice. nI attended BEC3 in my Junior year and got A. nOnly 7 candidates won Grade A that year in the whole Jiangsu province. nSo if youre interested in Business English , international trade or office life, you can turn to me. We can have a discussion. nI enjoy traveling, reading and watching football and basketball game. (We can also discuss them later on.) nBelieve me! We can make lots of fun in learning Business English! Teaching methods nWarm-up discussion nAdditional knowledge input: about international commerce, international economics, daily business life, business etiquette and etc. nListening practice nRole play non-verbal behavior all over the world nB2 discussion nB3 role play Unit 3 Around the world Being sensitive to other peoples customs, culture and behavior A 2 listen to the interviews and fill the blanks, using the words on the right. In technology companies in California, people work at least a ( )-hour day. They start before ( ) am and finish at ( ) or ( ) pm. They are in bed by ( ) pm. The idea of a dress-down day started in California, but now people are ( ) smartly again. 12 7 7 8 dressing-up 10 Even though Charles is Chief Executive Officer, every calls him by his ( ) name. The working environment is ( ) and there is not much hierarchy. Every ( ) the staff have an informal ( ) where they can ( ) each other on whats happening in different ( ). first relaxed get-together update areas Friday nThere many public holidays in Spain. Employees have to take their main holiday in a block in ( ). If there is a holiday on the ( ), people often take the Friday off, too. In ( ) many people take a whole week off. In Isabels experience, Spanish people have a ( ) attitude to time. There is often a lot of ( ) in offices. A Spanish office is more ( ) than an English office. She has to remember to keep her ( ) down in England. August Thursda yNov. relaxed voice noisy smoke B1 There are many aspects of non-verbal behavior that vary across cultures. This text focuses on two: the use of space and touching. nDo you agree with the text? nWhat (other) similarities and differences are there between your culture and ones mentioned in the text? nWhat other aspects of non-verbal behavior should business people be aware of? nThe use of space How close should you sit to someone when you are doing business? Of course, it will depend on where you are: in the office, restaurant or boardroom. And whether you are dealing with someone of the same or opposite sex, and standing or sitting. However, you should always bear in mind that people will have a different space bubble depending on their background. For example, people from Mediterranean tend to sit or stand closer together than Northern European or East Asians when doing business. And if you are from a large space bubble culture and meet someone from a small space bubble culture, stepping back may be misunderstood. It may look like you wont like the person. nTouching Business people touch when they shake hands, but the strength of the handshake can vary. In Germany it is firm, whereas in France it is light. As for other forms of physical contact, it is all right to pat someone on the shoulder or slap them on the back in the USA, but in the UK people sometimes dont like this sort of behavior. Body Language nHow to make eye contact? 1. Stare at the person to show your great interest. Try to communicate thoughts and feelings with your eyes. 2. Be natural. Dont glare at the person. Dont be stiff. How to make eye contact? 10 cm 10 cm 5 cm proper distance What is the proper distance of a conversation? npersonal distance: less than 0.5 meter, for family members ncommunication distance (regular distance): 0.5m 1.5m, for most people nrespect distance: 1.5m3m, for superior, elderly people, those who you respect npublic distance: more than 3.5 meters, for stranger in public Nonverbal behavior all over the world nDistance: 1) short distance (2035cm): Arabian countries, Mediterranean region, west European countries, Latin-American area. 2) long distance (4060cm): most Asian countries, North, East and Mid Europe, Northern America nHandshake: 1) German: firm, active, frequent; 2) French: weak, short, frequent; 3) British: medium, proper; 4) Latin America: firm, frequent; 5) Northern America: firm, few times; 6) Arab: gentle, several times and last long; 7) Southern Asian: gentle, long time; 8) Korean: properly firm; 9) Most Asian: very gentle, few times. Eye contact all over the world nVery strong: Arabian countries, Mediterranean region, Europe and Latin America nStrong: North Europe and North America nProper: Korea, Thailand and Africa nIndirect: most Asian countries B 2 Imagine that a new colleague from another country has come to work in your office. You are sitting together having coffee. How would you answer these questions? nWhat are the working hours? nIs it OK to call colleagues by their first name? nWhat sort of clothes should I not wear? nIs there a dress code in the office? nWhat is lunch time? nHow long do we have for lunch? Unit 4: vocabulary 1 nair-conditioning nto ask permission ncrumpled paper nfresh air nheating nto lift the lid nto close the lid nto make a request npaper jam ntraffic jam nthermostat narrogant ntwist nphotocopier Office equipment nPhotocopier= copy machine = duplicating machine nstapler 订书机 nstapler remover 起钉 器 nlaser printer nink jet printer nshredder 碎纸机 npaper cutter 裁纸 器 nover-head projector 投影仪 nrear projector 背投 npunching bear 小型 穿孔机 nfax (facsimile) machine 传真机 Unit 4. Could you please? Offering to help Making requests Asking permission A2 Look at the phrases below. Imagine that you didnt offer to help them. nWhat can Anna and Ben say to REQUEST your help-and how would you reply? nWhat can Anna and Ben say if they want to ask your PERMISSION-and how would you reply? nShall I? Would you like me to nOh, yes, please. Thats very kind of you nNo, dont worry. I can manage. Vocabulary 向内弯曲;音变音,变 调 n. 变音 npermanent record nrevolution ntransitory: 短暂的 nWebsite nspam, junk mail: un-wanted e-mail Unit 12 Youve got mail sending and receiving e-mail message A 1 Read this text and fill the blanks with words from this list. Then discuss the questions below. nletter once record send understand language The e-mail revolution Many people find that their e-mail program is as indispensable as their Web browser. While the Web is all about information, e-mail is all about communication. Just as the phone has almost completely replaced the ( ) as a means of staying in the touch with friends and family, so e-mail is threatening to do the same to business correspondence - or even to the phone. letter vocabulary n The biggest revolution is in international communications. Most people struggling with a second language find it easier to ( ) a written e-mail than speech, with all its imperfections, inflections and regional accents. Even when you are both talking the same ( ), it can be must easier to express a complex idea - or a controversial point!-in carefully- composed words rather than in a live conversation. Most of all, you can ( ) an e- mail at any time of day, without having to allow for different global time zones. understand language send n Whats more, telephone conversations are transitory. Unless you take notes (or record them), theres no permanent ( ) of what was said, by whom and when. But you can keep, archive, and even search your e- mail correspondence. n You can forward it to others, too, either singly or as a group. No matter how many people you send an e-mail to, you only have to send it ( )-the Internet looks after the rest. record once nHow many advantages of e-mail are mentioned? Highlight them all. nIf, as the text says, e-mail is so wonderful, why do business people still send letters and faxes? nWhy do they still use the phone? nHow many advantages of e-mails can you think of? nHow many e-mails do you send and receive on a typical day? Notes for A2 nFritz, Sam Morton, Friday meeting, flight 8:45,not 10:30, no pickup, taxi, by 10, an hour talk, project, before meet Mrs Neumann, to her office 11:30,table,Golden Gate Rest. For 1:00, vegetarian, delay, call at your office, cell 0789 923 81945 Email for A2 nDear Fritz, nMy flight on Friday has been rescheduled. New arrival time is 8:45, not 10:30. Please DONT meet me at the airport-Ill get a taxi to your office by about 10:00. nWell have an hour to talk about the project before meeting Mrs. Neumann at 11:30. nCan you book a table at the Golden Gate Restaurant for the three of us for 1 oclock? By the way, dont forget to tell them shes a vegetarian. nSee you on Friday. If there are any delays, Ill call you at office. nAny problems, call me on my cell phone: 0789 923 81945. nBest Regards, nSam A4 Compare your e-mails. Then discuss these questions Checklist: nKeep your message short - people dont like long e-mails. nDont use abbreviations unless youre quite sure your reader will understand them. nOnly use capital letters for special emphasis. CAPITALS look as if youre SHOUTING! nDont use underlining - underlining looks like a hyperlink to a website. nFor clarity, put a complete line space between each paragraph. nMake sure your spelling and grammar are reasonably correct. nNever send an e-mail without check it through carefully. If you receive an e-mail containing information that isnt clear to you, reply to it quickly and ask for clarification. nMake sure you have attached any attachments you want to send. nMake sure youre sending it to the right person! B1 Write replies to these e-mails, using the information given on the right. Some of the phrases in the box below may be helpful. nI placed an order with you on Friday afternoon and received an confirmation number from you (124519). According to your website, the items were in stock at the time of placing the order and I asked for Next Day Shipping. So far the goods have not arrived. What has happened? Andy Adams nNext Day shipping only for orders placed after noon Fri. not shipped until Mon. Goods will arrive before 5 pm on Tues. - let me if they dont. nWe are sorry that your order has been delayed. This is due to a problem with our suppliers. We have now sorted out this problem. I hope that we can ship your order in the next 14 days. Thank you for your patience. Betty Baker nCancel order. Customer wanted goods this week - cant wait longer. nCan you confirm that both parts of our order have been shipped? We received one box this morning but not the other. Has it gone missing or has shipment been delayed? Charles Collins nSorry. Both boxes shipped together. What is no. on box that did arrive? If missing box doesnt arrive/is damaged, we will replace it free of charge. B2 Show your reply to another pair and read theirs. Have they followed the advice in the Checklist on page 28 ? Useful phrases: nOpening: n Thank you for your enquiry/e-mail. n Thank you for ordering from us. n In reply to your request I can confirm that Reason for writing: nI am sorry I wasnt available to take your call yesterday. nI tried to phone you this morning but you were out of the office. nIm sorry for the delay in replying to your e-mail but I needed to check some some information with our shipping department. I can now confirm that your order has been shipped by air freight. It should reach you in two days. nThank you for your e-mail. There is one point I dont quite understand. nCan you please confirm that the catalogue number of the item you require is 33/444-A? nI am sorry to inform you that we have to cancel this order. Request for action : nCould you please call me later today? nPlease confirm that these arrangements are OK. Ending: nRegards, Yours truly, nUSA: Sincerely, GB: Yours sincerely, nUSA: Best, GB: Best wishes, Take care, Love, Format for fax-mail Fax Message To: From: Cc: Date: Page: 2 of 7 Fax No.: Subject: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX X XXXXXXXXXXXXXXXXXXXXX Unit 13: Vocabulary ninventory control njust in time nkeyboard errors nto relaunch:重新发起，重新发动 nspell-checker ntolerant Format for fax Unit 13 Get it right! Checking your spelling Correcting your punctuation Advice1: nSpelling mistakes give a bad impression. If you dont seem to care about spelling mistakes, it may look as if you dont care about your reader. nAlways check correspondence before you send it. Use a spell-checker if possible. Check your correspondence for keyboard errors (like Amercian, Britishs or hte). vocabulary A1 Look at this letter and find the spelling mistakes in it. There are 13 altogether. nDear Mr. Rodriguez, Thank you for sending us your catlogue and box of sampels. I would like to place a trial order for the folowing items: 100 Roller Coaster 20-oz glasses63 cents each. 100 Spinning Wheel 10-oz glasses 54 cents each. Please confirm that you have recieved this order and that you will be able to shipp the goods too reach us by November 5, in time for our Chrismas seeson. I understand that shiping charges will ammount to 15% of the total order. I hope that, if sails of these items are good, we will be able to plaice further larger orders next year. Yours sincerely, Advice: nIf you have an English spell-checker, use it. But dont rely on it to spot every mistake. nA spell-checker cant detect that Thanks you four youre patients should be Thank you for your patience! It can only detect mistakes like these: speling, grammer, misteak. nE-mails are quicker to write than letters because most business people are tolerant of mistakes. They read their e-mails quickly and may not notice a few spelling mistakes or minor errors in grammar. nBut readers WILL notice if you make A LOT OF mistakes - and may not understand! The purpose of punctuation is to make your meaning clear. Most punctuation is similar in different languages, but be careful about the small differences between your own language and English. B1 Add punctuation to this fax and correct the keyboard errors. nDear Mr Black, nId like to order the following: n40 (forty) pairs of Arctic brand gloves 59 (fifty-nine euros) per pair. nPlease confirm by fax/ e-mail that you have these items in stock. nIf there are any problems, please phone me on my direct line (44 1223 328844) or if you prefer, you can e-mail me . nLooking forward to hearing from you. nYours sincerely, nSusan Murphy (Mrs) nChief Buyer B3 Look at this very enthusiastic letter! Rewrite the letter, changing the punctuation to make the letter seem more formal and tasteful. nDear Mr Black! nGREAT News for YOU! nTo commemorate the relaunch of our “TipTop” products nWe are making a SPECIAL OFFER for all our regular customers! nThe whole range is now available AT A SPECIAL PRICE! nYes, Mr Black, you can now order any item from the TipTop range at 25 per cent (Yes, thats right-TWENTY-FIVE PER CENT) off the regular price. nBUT this offer is only available until November 30th. nSo, I urge you to check your inventory now. It could pay you to order now rather than wait until next month. nLooking forward to hearing from you! n(Remember this SPECIAL offer expires on November 30.) model email Model e-mail nDear Mr Black, nI have some good news for you. nTo commemorate the relaunch of our Tiptop products, we are making a special offer for all our regular customers: nThe whole range is now available at a special price. nFrom now until Nov. 30th, you can save 25% on all orders from our TipTop range. nI suggest that you place an order this month to take advantage of this special offer. nLooking forward to hearing from you. nYours sincerely, Unit 14: vocabulary ncommand of English nconsequently ndesign fault nfailure/ defect ninadequate ninvestigation npassive/ active verb nprototype:原型,型 号,范例 nthe first option nunderlining nunderscore _ Unit14 Keep it simple and make it clear Writing simple sentences Writing shout reports on meetings and phone calls A1 Read this paragraph and decide which of the headings goes best with it. nShort sentences are easier to write - and to understand. nLong sentences will impress your readers. nOne of the main disadvantages of a long, complex sentence, which may still be found in some business correspondence despite the progress that has been made in recent years towards simplifying business writing styles in the English-speaking world, is that the reader is likely to find it more difficult to understand than a series of shorter sentences, which in turn may lead to frustration and misunderstanding, particularly if the reader is a busy person who has more important things to do. You want to communicate your message to the reader, not impress him or her with your command of English. vocabulary A2 Look at these long, complicated sentences. Rewrite them using two simpler sentences in each case. 1 In spite of our having had difficulties with our original suppliers it has been fortunately possible for us to find an alternative supplier and consequently we are