Unit One Meeting the Tour Group.ppt

1、Unit One Meeting the Tour GroupTravel in Beijing,Warm-up Questions1. How do you define “tourism”?2. What Qualities do you think a qualified tour guide must possess?,Definitions of tourism,Tourism, to individuals, refers to activities in which they take part to acquire pleasure, relaxation or to enha

2、nce knowledge and enrich their lives. To society, it is a business chiefly made up of three indispensable components: tourism resources, tourism facilities and travel services. Tourism resources indicate tourist attractions. Tourism facilities refer to fixtures and devices for tourism businesses. An

3、d travel services are services specifically supplied for tourists, which show the ability and quality of tourist businesses.,Tourist Attractions & Travel Services,Tourist attractions are the basic things that make people tourists, such as spectacular scenery or an opulent museum. Travel services spa

4、n a pretty large range. They can be the services supplied during the journey, (e.g. transportation services) or the services offered in hotels or restaurants, in scenic spots or elsewhere. The services that tour guides supply should also be counted, since many tourists travel in groups which require

5、 the assistance of tour guides.,The Summer Palace,The Summer Palace,Qualities for being a qualified tour guide,A professional tour guide should have a strong sense of responsibility and be able to handle accidental problems independently. Above all, a good tour guide must like his/her job and love h

6、is/her own country. A popular tour guide must be pleasant and humorous, and be able to explain things patiently and in a friendly manner. He/she must be sociable and know how to communicate with tourists and other professionals involved in a nice and timely way. A Qualified tour guide must be good a

7、t an international language, such as English, or be able to speak the tourists language fluently, and be able to explain things clearly. Neither should he/she lose temper with the tourists, no matter how much they complain, but instead, go all out to help them patiently and with open arms.,Classific

8、ation of tour guides,The kinds of tour guides depend on how theyre categorized. According to their working area, tour guides can generally be classified into four kinds: tour manager/escort, national guide/ interpreter, local guide and scenic-spot guide. In a detailed classification, they are local

9、tour guides, national tour guides/ interpreters, driver-guides, adventure guides, heritage interpreters, escort interpreters, docents and tour managers/escorts.,Oral Practice,Complete the following dialogue in English with the information given, and then please organize a similar dialogue with your

10、partner. A=Guide B=Tour leader C=Stranger A: Excuse me, Madam, _1_(请问您是玛丽史密斯小姐吗)？ C: No, I am not. Im afraid youve made a mistake. A: _2_(对不起，不好意思)。 C: Thats all right. A: _3_(请问您是新西兰来的玛丽史密斯小姐吗)？ B: Yes, I am. A: _4_(您好，史密斯小姐，我是福州康辉旅行社的林洋， 您的地陪)？ B: How do you do, Miss Lin? Thank you for meeting us.

11、,Oral Practice,A: _5_(很高兴能为您服务，史密斯小姐，欢迎到福州来。请问团员们都到齐了吗)？ B: Im sorry to say one man didnt come for business reasons. We now have 21 people including me. A: _6_(没关系，不过，我们在房间和餐饮安排上要做一些更动)。 B: Sorry to cause you trouble. A: _7_(不麻烦。史密斯小姐，请把行李票给我好吗)？ B: Of course. Here you are. There are 16 pieces altog

12、ether. Will we have our luggage once we reach the hotel? A: _8_(我会关照行李员尽快把行李送到饭店的)。 B: Im glad to hear that. Shall we go now? A: _9_(当然，请大家跟着我的这面小绿旗走吧)。 B: Sure. You go ahead and well follow.,Keys,1. arent you Miss Mary Smith? 2. Oh, Im terribly sorry. 3. Excuse me, Madam, but are you Miss Mary Smit

13、h from New Zealand? 4. Im your local guide, Lin Yang. Im from Fuzhou Comfort Travel Service. How do you do, Miss Smith? 5. Im glad to be of service, Miss Smith. Welcome to Fuzhou. And could you tell me if everyone in your group is here? 6. Thats all right. However, we will need to make some changes

14、in room and restaurant arrangements. 7. No trouble. Now, may I have the baggage check, Miss Smith? 8. Ill see to it that it goes to our hotel as soon as possible. 9. Yes, of course. Please tell the group to follow this little green banner.,Jade Belt Bridge in the Summer Palace,Listening Comprehensio

15、n,Listen to the following two passages and then refer to P7P9 in the textbook and fill in the words or phrases you have heard. Please treat them as two mini-lectures.,Keys,Passage One 1. 1530 2. name 3. altar 4. square 5. largest 6. emperors 7. morning 8. occasion 9. prince Passage Two 1. symbol 2.

16、49 3. aggression 4. west 5. pigeons 6. bicycles 7. miracles 8. pictures,Former Imperial Palace,Helpful Sentences,Finding guests Excuse me, sir, are you Mr. Andy Brown from Britain? Excuse me, Im looking for a tour group from the U.S. The leaders name is Maria Carrey. Good morning, sir, Im a guide to

17、 meet a guest from South Africa. Are you Dr. Victor Hugo?,Self-introduction,1. Im a guide from China Youth Travel Service, my name is 2. Im Lin, your local guide from CITS. 3. Im your guide in Fuzhou, and my name is ,Giving Greetings & Responses,1.Good morning, Mr and Mrs. Smith. Welcome to Shanghai

18、. 2.Good morning, Mr. Chen. Thank you for meeting us here. 3.How was your trip?/ Did you enjoy your trip? 4.Pretty good. We chatted and enjoyed the landscape the whole way. You see, I like this country very much./ Im afraid not. The air conditioning was so cold that I sneezed all the way.,Confirming

19、 numbers of the tourists/luggage,1. Could you tell me if everyone in the group is here, Mr. Williams? Let me see, yes, we are all here. 2. Mr. Hugo, do we have all our guests here? Im sorry to say one couple didnt come due to sudden illness. We have 22 people now, including me. 3. How many pieces of

20、 luggage do we have? 4. May I have the baggage check, please? Here you are. There are 12 pieces altogether. 5. Will we have our luggage by the time we reach our hotel? Absolutely. Actually, well go sightseeing right now. When we get to our hotel, I assure you that the luggage will be waiting for us

21、there.,Moving out of the airport/railway station,1. Could you tell the guests to follow my flag since its so crowded here? Ok. You take the lead and Ill bring up the rear. 2. Are we ready to go now? Yes, we are. Please hold your flag high so that we can see you. 3. Our coach is waiting in the parkin

22、g lot. The number is 88967, again, 88967. Please try to remember it, just in case you lose track of us.,Offering help,1. Your bag seems quite heavy. May I help you with it? No, thanks. I can manage it myself. 2. Its a bit dark here. Take my hand and watch your step, please. Thats very kind of you, s

23、weetie.,Role Play,Organize a dialogue with three other partners, using the expressions weve learned. The situation is the following, you are a national guide from CITS, you are receiving a group of tourists from South Africa at Fuzhou Changle International Airport, and then you will accompany them t

24、o the West Lake Hotel.,A Full Preparation for Meeting Tourists,Meeting tourists is the first step of the work of a tour guide. Well begun is half done. To guide a tour group successfully, a guide must try to create a good first impression on his/her tourists. Therefore, you must make a full preparat

25、ion before hand. You should be prepared to work in a friendly, gracious, and sincere manner and handle problems enthusiastically and efficiently. Meanwhile, you must be mentally ready to face complaints from tourists.,A Full Preparation for Meeting Tourists,With proficient skills and a good command

26、of knowledge, a guide must try to move tourists with a pleasant personality. You are expected to have a high sense of responsibility and be effective, humorous and thoughtful. Also, you must be able to coordinate well with tourists, their escort/national guide, the coach driver, hotel staff, restaur

27、ant receptionists, and all those people concerned.,A Pretty & Sunny Tour Guide,Important Tips,1. Get the basic information of the group as follows: Name of the travel agency that organizes the group Name of the liaison in charge of the group with telephone number The group code Name of the tour lead

28、er and national guide Number of tourists Names of all tour members including their nationalities, gender, occupations, ages, religions, and special requests, etc. 2. Study the itinerary carefully. Confirm details of transportation, hotels, rooms, restaurants, and meals. Also, arrange luggage deliver

29、y if necessary. 3. Bring all the necessary items, including ones tour guide certificate, professional badge, and the itinerary of the group/local travel schedule. Dont forget to bring a tour guide banner or an identifying cardboard sign. 4. Keep company with the tourists as closely as possible. 5. P

30、repare a welcome speech before meeting the guests. 6. Dress properly and neatly.,Assignment,Please translate the following English welcome speech into Chinese. Good evening, ladies and gentlemen, Welcome to China! Welcome to Shanghai! Confucius, our great ancient philosopher once said, “What a great

31、 joy it is to have friends from afar!” Today, with such great joy, on behalf of the China Youth Travel Service, Id like to express a warm welcome to all of you, our distinguished guests from the other side of the Pacific. I also hope that during your short stay in Shanghai, you can not only satisfy

32、your eyes and stomach, but also experience the real Chinese culture and have a better understanding of the Chinese people and its development. Please allow me to say a few words about myself. My name is Gao Yuan. You can simply call me Gao, which means “tall” in Chinese, although Im not as tall as Y

33、ao Ming. This is our driver, Mr. Li, who has been driving for more than ten years. Mr. Li and I will be at your disposal. We will do everything possible to make your visit a pleasant experience. If you have any problems or requests, please do not hesitate to let us know.,Assignment,You are going to stay at Shangri-la hotel, a luxurious, five-star hotel, l