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1、Unit One Getting Started,Working environment Listening To get to know your working environment; To discuss and explain feasibility issues; To read and write feasibility reports; To address e-mails; To prepare for technical writing.,Objectives,A. Business structure Listen to the audio and answer thes

2、e questions: According to the passage, why is Microsoft successful? What is an organizational chart? What do organizational charts do?,1.1 Working environment,How to describe organizational ranks: report to be under the supervision of be in charge of be responsible for fall under the domain of,1.1 W

3、orking environment,Describe the following graph:,1.1 Working environment,B. Getting to know the working environment 1. Listen to the following conversation when Jacky is welcoming a new implementer, Mary Lee, who begins her job today. 2. Listen to the following conversation among Mary, Robert and Ch

4、ris.,1.1 Working environment,B. Getting to know the working environment Sentence patterns Learn to use these expressions to Introduce yourself to others; Introduce people to each other; Greet each other.,1.1 Working environment,C. Exercises Dictation What Is A Computer Programmer?,1. write, test, an

5、d maintain 2. programs 3. solving problems by computer 4. main job function 5. software engineer 6. come in all shapes and sizes 7. corporate IT departments 8. big companies,9. small businesses 10. job titles and descriptions 11. the worlds first programmer 12. algorithm 13. proficient 14. software

6、engineering circles 15. hackers,1.1 Working environment,1.1 Working environment,C. Exercises Oral practice,YOU,MR. CLARK,Greet Mr. Clark.,Nice to meet you. We are glad to have you join our company.,Show your gratitude.,Come with me. Let me introduce you to our colleagues.,Agree.,Everyone, this is ou

7、r new co-worker.,Greet everyone and introduce yourself.,Good. If you have any problem, we will try our best to help you.,A. Discussing feasibility issues Jacky Chen is calling his co-worker, Mary, who is doing a feasibility study for the planet tracking system. Listen to the following telephone conv

8、ersation. How can I help you? sound like Language points: work out You mean ? keep track of Technical terms:,feasibility study feasibility report,1.2 Discussing feasibility,B. Explaining feasibility issues Jackys team worked out the final feasibility report and e-mailed it to Mr. Roland after the te

9、ams meeting. Then he immediately follows up his e-mail with a phone call. sort out brief someone on something Language points: come up with because of figure out Technical terms: requirements analysis,1.2 Discussing feasibility,C. Fill in the blanks 1. Fill in the blanks in the following sentences w

10、ith the given expressions.,a) Good morning, General Computers. _? Good morning. May I speak to Ms. Jerkins, please? I need to know if she has _ the project plan yet. b) We have to _ the most talented programmers for this significant project. Well, Beth is always _ the programmers performances. You c

11、an ask for his opinion.,How can I help you,worked out,sort out,keeping track of,1.2 Discussing feasibility,c) _ we have to depend on our clients in finding a best solution? No, what I meant was that they must play a more active role in defining the software. They need to _ us _ their exact needs. d)

12、 So far we have _ the one best solution for our project. Great. What did you _? Tell me about it. e) You said your team wont use Java. That doesnt _ _ you. Well, _ the current schedule of this project, our programmers wont have enough time to get familiar with Java. Only three of us are certified Ja

13、va programmers.,You mean,brief on,figured out,come up with,sound,like,because of,1.2 Discussing feasibility,2. Imagine you are talking with a client over the phone. Write down what you would say in the following situations. Sample Answers:,a) You are calling Mr. Franklin, and he doesnt know who you

14、are. _ b) You are asking a client, Ms. White, to send you a User Requirements Document. _ _,Hello, Mr. Franklin, this is Stephanie Neilson of Creation Software.,Ms. White, I am wondering if you could send me a User Requirements Document?,1.2 Discussing feasibility,c) Ms. White wants to add a new use

15、r scenario to the software, and you want to know more about it. _ d) You have to tell Mrs. Wood that the program designed for her company wont be able to incorporate an online payment system. _ _ e) You need to ask a client whether there is any technical jargon that needs explaining in the feasibili

16、ty report you sent to him/her. _ _,Ms. White, would you please tell me more about the scenario?,Mrs. Wood, Im afraid to tell you that the program wont include an online payment module.,Since youve looked at the feasibility report, Im calling to make sure there is no technical jargon we need to expla

17、in in it.,1.2 Discussing feasibility,D. Work in pairs Imagine you and your partner are communicating by phone. Sit back to back, and make up conversations according to the following information. Take turns playing different roles.,1.2 Discussing feasibility,E. Group work 1. Form groups of three to f

18、ive students, and discuss what requirements analysis is and why it is important. 2. Form a group, and make multiple phone calls. The setting has to be related to a feasibility study.,1.2 Discussing feasibility,What to learn from Reading Write an e-mail to a client aboutresults of your feasibility st

19、udy.,1.4 Communicating by e-mail,C. Guide to technical writing Pre-writing: Determine the objective of the document. Write down the objective. Always have a specific reader in mind. Decide what information you need to include. Have access to a good dictionary. Identify someone who can provide feedba

20、ck.,1.4 Communicating by e-mail,Getting familiar with Feasibility Report Activity 1:Spend 5 minutes to layout the Table of Contents for the following project: 有关专业电子音乐合成器-Creative Studio的可行性研究报告,2006年37月由通用电脑公司完成。共研究了三种方案,附录有三个。,1.4 Communicating by e-mail,Linguistic characteristics of technical wri

21、ting Voice: Passive voice over active tense Tense: Current tense frequently used Person: Second or third person Modal verb: should, would,1.4 Communicating by e-mail,Key sentences in writing a Feasibility Report 这份文档是有关卫星定位软件若干解决方案的可行性研究报告。 本可行性研究开始于对当前环境,当前环境中的问题和对所提环境的的总结。 对于备选的解决方案,第一个需要考虑的技术限制是系

22、统必须运行在Linux操作系统上。 这个解决方案的优点是小组内的8名成员都十分精通所选定的编程语言。 该系统一旦安装就不需要维护和更新。 第一个解决方案被拒绝是因为大多数程序员喜欢Java胜过VC。,1.4 Communicating by e-mail,D. Technical writing exercises Locate a brief example of a technical document (or section) in a library or elsewhere. Make a photocopy or hard copy, and bring it to class.

23、Prepare to explain why your selection can be called technical writing.,1.4 Communicating by e-mail,All team members are requested to complete the enclosed questionnaire so that a master schedule for the project may be developed.,Revise the following sentences to make them more audience-friendly. I h

24、ave scheduled the requirement analysis activities to begin on March 1st.Our team is expected to begin the requirement analysis activities on March 1st. Were requesting all team members to complete the enclosed questionnaire so that we may develop a master schedule for the project.,1.4 Communicating

25、by e-mail,We are planning an in-house training program for employees who want to improve their writing skills. Our safety policy forbids us from renting the power equipment to anyone who cannot demonstrate proficiency in its use. To prevent us from possibly going beyond the budget for our project, the shareholders now require verification of any large check presented for immediate payment.,Employees who want to improve their writing skills will enjoy an in-house training program.,You

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