任仕达 -全球人才趋势报告 2025 talent trends report

the

talent

multiverse.

yourchoices

definetomorrow.

2025talenttrendsreport

executivesummary.

“Whenpeoplespeakoftravelingtothepast,theyworryaboutradicallychangingthepresentbydoing

somethingsmall,butbarelyanyoneinthepresentthinkstheycan

radicallychangethefuturebydoingsomethingsmall.”

—BarbaraR.Nelson,author

Aswecelebrate10yearsof

TalentTrends

research,ourglobalin-depthsurveyof

workforceandC-suitesentiments,the

evolutionoftalentleadershipandtheworldofworkareclear.Whilesomepriorities

remainconstant,businesseshave

experiencedadecadeofunprecedenteddisruption,globalcrisesandshifting

expectations.Andwiththesechanges,therolesandgoalsoftalentleadershavebeendisrupted,too.

Tenyearsago,talentleaderstoldustheirprioritieswereclaimingtheirseatatthetable,harnessingdatatoguidetalent

decisionsandovercomingtalentscarcity.Duringthelastdecade,you’venotonly

masteredmanyofthesegoals,butalso

embracedatrulycriticalroleinleading

yourorganizationthroughthe

challengesofaglobalpandemic,

andeconomicandsocialdisruption.

You’vetaughtyourbusinesswhatit

meanstoputpeoplefirst,creatinga

newsocialcontractwithyourworkforce.Now,thefuturedemandsthatyou

reimagineworkintheageofAI,

balancingethicalapplicationsand

optimalefficiencies,whileunderstandinghowtoskillandsuperchargeyour

workforcetogainthegreatestpotentialfrombothpeopleandtechnology.

90%

sayHR’srolecontinuestoelevateandbecomemorestrategicintheir

organization,but

69%

believeHRisstillbroughtintobusiness/operationalstrategydiscussionstoolate.

2

thetalentmultiverse

Nowisanopportunetimetoreflect:

Whatdecisionshaveyoumadeover

thepasttenyearsthathaveshapedthetalentleaderyouaretoday?Howhave

thosechoicesimpactedpeopleandyourbusiness?Andlookingahead,howwill

thechoicesyoumaketodayimpactwhoyouareasatalentandbusinessleaderoverthenexttenyears?

Atalentmultiverseliesaheadofyou,andtheopportunitiesarelimitless.Whilenooneknowspreciselyhowtheworldandworkwillchange,thereismuchinyour

hands.Youwilldecidewhatyourvaluesareasatalentandbusinessleader.You

willusethosevalues—andthelessons

you’velearnedoverthepast10years—toshapethewaybusinessesapproach

work,skills,technology,dataandpeople.

Whatkindofleaderdoyouwanttobe?Whatchoices—bigorsmall—willyoumaketogetthere?And,most

importantly,whatwillhappenifyoudonothing?Thefutureisyourstodefine.

ThatiswhytheRandstadEnterprise

TalentTrendsresearchseeksto

understandboththestrategicthinking

andtheimpassioneddrivesofbusinessleaders.Our2025researchincludesa

surveyof1,060C-suiteandtalent

leadersin21marketsaroundtheglobe,

conductedinthefourthquarterof2024.Thefindings,andthisreport,offeraclearunderstandingoftheplansandactions

thatyourpeersandcompetitorsare

takingtodeterminetheirownfutures.

Ourdatashowsnosinglechallenge

isdominatingtheattentionoftalent

leaders;rather,theyarecopingwitha

myriadofdevelopments.Asyouknow

first-hand,thecurrentclimateof

economic,politicalandsocialdisruptionrequiresyoutocreateandsustain

valueforyourinternalcustomersatatimewhenbudgetsarefinite.Atthesametime,manyorganizationsare

transforming,complicatingeffortstofulfilltalentambitions.

3

Whilesomeofthetop-reported

challengesof2025havepersistedover

thelastdecade,newprioritieshavealsoemerged.Examiningtop-reported

challenges,38%ofsurveyrespondents

sayinflationnegativelyaffectedtheir

organizationorisoneoftheirbiggest

painpoints(slightlydown,however,from40%lastyear).Economicuncertainty,

whichhasbeenatopconcernforthepastthreeyears,remainsso,with

33%believingitweighsnegativelyon

theirbusiness.Similarly,32%citetalentscarcityorskillsshortagesasa

hindrance;achallengethathasbeenatthetopofemployers’concerns

consistentlyoverthelastdecade.

Ontheotherhand,surveyrespondents

areenthusiasticaboutbigdevelopmentsintheworldofwork.Most(82%)

positivelyregardtheproliferationofHR

technology,AI,automationandrobotics;79%feelthiswayaboutthedigitalizationofHR.Whilesomearepullingbackfromtheirequityandinclusioninitiatives,78%saythey’vehadapositiveimpactontheirbusiness.Alargemajorityarealso

excitedabouttheirtalentretention

strategies(77%),embeddingacoachingculture(77%)andinternalmobility(75%).

Painpointsshownherearebasedonthetopsixreportedchallengesfor2025.While“inflation,”“economicuncertainty,”“geopoliticaluncertainty,”and“layoffs”responseoptionswereaddedtothesurveyinthe2023research,“talentscarcity”and

“talentleavingtheworkforce”remaintopconcernsforemployersevenstill.

Factorsshownherearebasedonthetopsixreportedfactorsfor2025.Whilemostof

thesefactorshavebeenaddedasresponseoptionsoverthecourseofour10-yearstudy,the“digitalizationofHR”hasconsistentlymadeapositiveimpactforemployers.

Thepastyearhasbeenunusually

challenging,possiblythemostdifficultsincethestartofthepandemic.Budgetconstraints,businessdemandformorevalueandrisingeconomicuncertaintyarepressuringtalentleaderstobecomemoreinnovativeandagile.Frommy

interactionswithCHROs,it’samandatetheyareeffectivelydeliveringon.

Ourdatashowstheyarefocusedon

workforceagility,integratingAIto

optimizeplanning,andprioritizingdataandmarketintelligenceasinvestments.Withoutquestion,theseeffortswill

becriticaltosuccessbothintimesofgrowthandperiodsofdecline.

Now,morethaneverinthehistoryof

ourTalentTrendsresearch,talentleadersbelievetheworkthey’redoingis

preparingtheirorganizationsforthe

future(90%).Thesamenumber(90%)reporttheyseektohaveameasurableimpactonbusinessperformance.

And,despitechallengingeconomic

conditions,84%tellustheyaremore

focusedonvaluecreationforthe

organizationthancostsavingsthisyear.ThisisnotonlythehighestpercentageforthisresponseinTalentTrends

history,butalsoafirmrecoveryfrom

massivedropsseenfrom2020to2022.

4

definingthenext10years

Whatchoicescanyoumaketo

prepareforwhateverradicalshiftsareahead?Thedecisionsyoumaketodayonthefollowingissuescandrasticallyalterthefutureofworkforyouand

yourorganization:

01.

overhaulingorganizationalculturewithAI

InthetwoyearssinceChatGPTandothergenerativeAItoolswerereleased,how

organizationsmanageandnurture

peoplehaschangeddramatically.AI

shouldbeincludedineveryconversationinvolvingpeople,whetherasan

augmentativetooltogetworkdone,ortoaccelerateinnovation.

02.

prioritizingthepixelationofwork

The

pixelationofwork

isgaining

momentum,andtobetrulyagile,

employersneedtodeployresources

nottojobs,buttasks.Thiswilloptimizeoutputanddriveworkersatisfaction.

ThisisespeciallyimportantasAI

becomesatalentpartner,allowing

peopletofocusonmorecreativeandvalue-addedtasks.

03.

steppingintotheskills-firstera

Skillsarethenewcurrencyofcareers,andworkershaveahugeappetitefor

wantingmoreknowledge.Infact,

Randstad’s2025

Workmonitor

surveyof26,000workersin35marketsfindsthat44%—upfrom36%lastyear—wouldnotacceptajobthatdoesn’toffer

skillingopportunities.

Our2025TalentTrendsReportreveals

tenactionablewaystoinvigorateyour

talentleadership,accelerateyourtalentgoalsandmakearealdifferenceinyourorganizationandpeople’slives.Therightpathaheadinthetalentmultiverseis

MikeSmith

globalchiefexecutive,RandstadEnterprise

yourstodetermine.Lettheseinsights,inspiringstoriessharedbyyourpeersandthedecade-longlearningsbeyourguideonyourexcitingjourney.

aboutthe2025

TalentTrendsresearch.

whoparticipated

byrolebycompanysize

●HRandtalentacquisition●procurement●otherseniorleadershiproles●upto3,000employees●morethan3,000employees

keyindustries

25%bankingandfinancialservices19%ITandtechnology

6%lifesciencesandpharma4%high-valuemanufacturing

Eachindustrylistedhererepresentsasamplesizeofatleast40respondents.

21markets

Americas

ArgentinaBrazil

CanadaMexicoU.S.

AsiaPacific

Australia

China

India

Japan

Singapore

Europe

Belgium

France

Germany

Hungary

Italy

Netherlands

Nordics

Poland

Spain

SwitzerlandU.K.

Nowinitstenthyear,theRandstad

Enterprise

TalentTrends

researchhasprovidedinsightsthattalentleaders

needtodrivebusinessagilityand

resultswiththeirworkforcestrategies.

The2025TalentTrendsresearchisa

surveyof1,060C-suiteandsenior

talentleadersatglobalandregional

organizationsacross21markets

worldwide.Over10years,theTalent

Trendsstudyhascollectedresponsesfrom8,400respondentsoverall.This

year,ourresearchtakesaretrospectivelookathowtrends,perceptionsand

actionshavechangedoverthelasttenyears,butalsouncoverswhich

strategiestalentleadersareprioritizingnowtoshapewhotheyare,whattheyvalueandwhatfutureconsequences

theywon’triskwithinaction.

ConductedbyathirdpartyonbehalfofRandstadEnterprise,surveypanelsarecomposedofbusinessleaderswho

influencebothstrategicandoperationaldecisionsfortheirorganizations.Onlinesurveyswereconductedviaexternal

panelsduringQ4of2024.Interviews

wereself-administeredandcouldbe

takenacrossdevices(includingmobilephones,tablets,desktopsandlaptops).

5

overhaulorganizationalculturewithAI

01.

rewritethescripton

workplaceculturewithAI

02.

inspirepurposeandsatisfactionatwork

2025’stop10talenttrends.

03.

fasttrackcareergrowthforall

04.

superchargeneurodivergenttalentwithAI

6

prioritizethe

pixelationofwork

05.

thinktasksandskills,notjobs

06.

pioneernewwork

arrangementsinalabormarketcrisis

07.

reimaginevaluecreationwithempoweredtalent

takingbold

stepstogether:

reimagineHRleadershipintheageofadvancedAI

stepintotheskills-firstera

08.

closetheleadershipgapnow

09.

jumpstartskills-based

transformationbasedonbusinessimperatives

10.

hyperscaletheskills-first

movementwithaninternaltalentmarketplace

01.

rewritethescriptonworkplace

culturewithAI.

howwillyouusetechnologytoigniteconnectionandengagement?

Astheuseofartificialintelligence(AI)

intalentmanagementgainsrapid

momentum,organizationsarescalingitspowerstoinspirenewandpersonalizedexperiences—betterconnectingand

engagingwiththeirpeople.FromusinggenerativeAItoassessworkforce

feedbacktodemocratizingcareer

developmenttoenhancingrecognitionprograms,themanywaysinwhich

technologyisadvancingcompany

culturearetrulytransformational,andthosestillquestioningwhetheritis

impersonalwillquicklybeleftbehind.

Thetalentexperiencehaslongbeen

apriorityforemployers.SincethedawnofRandstadEnterprise’s

TalentTrends

research,theyhavebeeninvestingin

technologiestoimproveboththe

candidate(81%in2016)andemployee

experiences(82%in2016).Andnow

organizationsareunleashingatreasuretroveofAI-poweredtoolsandagents

designedtocreatebespokeexperiencesforusers,withfuturedevelopments

promisingtofurtherstrengthentheseconnections.Asanalyst

JoshBersin

predicts

,employeeswillbeequippedwithdigital,personalassistantstosup-porttheminmanyfacetsoftheirwork.Howwillyouhelpyourworkforcemakethemostofthesetools?

Theemergenceof

agenticAI

,whichisanetworkofagentscollaboratingto

completetasksfromendtoend,will

facilitateservicessuchasemployee

inquiries.Forexample,workersseekinginformationaboutbenefitsreceive,notjustcontent,butalsodirectionandlinkstoselectormakechangesinasingle,

optimizedmoment.Inthisinstance,

differentagentswithaccesstovariousresourcescreateseamlessexperiences,reducingtheneedforhuman

interventionwhileimprovinguser

satisfaction.Suchinnovationsamplifyanorganization’scultureofservice

excellenceandpeople-centricity.

Theseusecasesarenotnew,but

exponentialadvancementsaremakingthetechnologymorepowerfuland

expansive.Holisticrecordsforeach

employeewillenablecompaniesto

personalizetalentexperiences,whetherthat’sforperformanceassessment,

coaching,internalmobilityorother

services.Neverbeforehasthislevelofcustomizationatscalebeenpossiblewithintalentmanagement.

Accordingtoour2025TalentTrendsresearch,companiesarealready

deployingAIinwaysthatwillhavea

permanentimpactontheircultures.

Surprisingly,onlytwoinfive(41%)saytheyareusingvariousautomation

toolstopersonalizethetalent

experience,and46%haveturnedto

thesetechnologiestoidentifyworkerswithspecificskillsandpotentialfor

internalmobilityopportunities.

Thisisdespitethefactthatmost

(83%)sayAIhasthepotentialtoreduceunconsciousbiaswhenusedethically,and82%feelAIisdrivingthemtofocusmoreonreskillingandupskillingto

addressemergingneeds.

Whatstepsareyoualreadytakingto

makethemostofAI?Ifyoustillremaininthe59%whoarenotyetusingittosupportyourtalentexperience,whatchoicescanyouprioritizein2025to

catapultyoufoward?

7

83%

sayAIcanhelpthemreduce

unconsciousbiaswhenusedethically,butonly

46%

haveturnedtothesetechnologiestoidentifyworkerswithspecific

skillsandpotentialforinternalmobilityopportunities.

Withtalentenjoyingpersonalized

experiences,productivityand

engagementwillsurelyrise.Asthe2025Randstad

Workmonitor

researchfinds,

72%ofworkerssaytrainingand

developmentareimportantrequirementsfortheirprofessionalgrowth,andnearlyasmany(70%)viewadvancementsand

promotionopportunitiesasessentialto

theirfutures.Atthesametime,just

44%ofworkerstrusttheiremployersto

investandprovideopportunitiesfor

continuouslearning,particularlyinAI

andtechnology,and22%aren’tconfidentthiswillhappen.Thisindicatesa

concerninggapbetweenwhatpeoplevalueandwhattheybelievetheir

employerswillprovide.

8

AIcanhelpclosethisgapand

enhancetheemployeevalueproposition.Byamassingandanalyzingallofa

worker’sdata,technologyexcelsatprescribingcareerchoices,learningpathsandcoachingcurriculum.

Evenattheoutsetofjoiningan

organization,talentcanenjoytailoredonboarding—andbecomeproductivemorequickly—withAI’sguidance.

Beyondpeopledevelopment,AI

offersimprovedcollaborationand

communicationamongworkersand

managers.Therearemanyexamples

todaywheregenerativeAIisusedto

summarizemeetingsandemailsso

peerscanquicklyshareideasand

knowledge.What’smore,thesetools

canrecommend

processimprovements

andenhanceproductivity.Suchuse

casesprovidemorethanjusttime

savings;theyempowerpeopletofocus

ontheessenceofconversationsand

otherexchanges,minimizingdistractionsduringtheideationprocess.Possibilitiesandapplicationsforthefutureare

almostlimitless.

Alloftheseadvancementsareintended

toelevatethetalentexperience—the

pillarofcorporateculture.Continuouslybuildingonthepositiveaspectsof

cultureandmitigatingthedetractions

thatcandamagereputationhavebeen

longstandinggoalsoftalentleaders.WiththeadvancementandproliferationofAI,younowhaveanopportunitythatyou

shouldgrasptomakeyourbiggestgainsintheyearahead.

JayOlson,

Medtronic

directorofGlobalTalentAcquisition,

shareshowAIandpeopleworktogetheroptimallyinthe

recruitmentprocess.

5waysyoucanbuildabetter

culturewithAI

01.

amplifythevoiceofyourtalent

Designworkforcesurveyswith

open-endedquestionsthatelicitrich

andmeaningfulresponses,thenuseAItoanalyzeandsummarizethefeedbackintomeaningfulinsights.

9

02.

superchargecollaboration

Investinautomationthatcanhelpdistillessentialideasfromcallsandmeetings,streamliningcommunicationand

acceleratingprojectdelivery.

03.

createblendedtalent

experiencetouchpoints

Showcaseyourcompany’sinnovationswiththehumantouchandablended

approach.Automatetouchpointsthat

canmostbenefitfromAI,butalsoretaintheconnectionsinwhichahuman

interfacecannotbesubstituted.

04

championinclusivity

DeployAI-empoweredtoolsthatcan

detectandmitigateunconsciousbias

andcreatemoreinclusiveenvironments,whetherforself-servicechatbots,

corporatecommunicationsorineverydayemails.

05.

buildtrustthroughtransparency

Beauthentic,ethicalandalignedwithcorporatevalueswhencommunicatingtheimpactofAIontheworkforce.

Failingtodosocanerodetrustandhavelong-termnegativeimpactoncorporateculture.

GlenCathey

seniorvicepresident,consultingprincipal,RandstadAdvisory,

RandstadEnterprise

02.

inspirepurposeandsatisfactionintheworkplace.

howwillAIchangethewayyourworkforcethinksandfeelsabouttheirday-to-daywork?

Overwhelmingly,talentleaders

believethegenerativeAIrevolution

willtransformhowpeoplegetwork

done.Lesscertain,however,is

whethertalentwillembracethis

changeasenthusiastically.Whileit’s

notclearhowextensivelygenerative

AIwillaffectpeople,somerecent

findingssuggestbenefitsthatdefy

quantification—specificallytheimpactonjobsatisfactionandfulfillment.

HavingaccesstoAItoolsandassistantsplaysacriticalpartinhowpeoplefeel

abouttheirjobs.Lastyear,onestudy

conductedby

MicrosoftandLinkedIn

foundthat84%ofthosesurveyedbelieveAIallowsthemtobemorecreative,and83%enjoytheirworkmore.Additionally,

Inc.

reportedthatsevenintenworkers

arehappierwhentheyareallowedtouseAIatwork.

Whenaskedabouttheimportance

ofinnovationintheworkplace,

65%oftalentsurveyedinRandstad’s

2025Workmonitor

researchsayit

matters.Nearlyhalf(47%)believe

employerscoulduseAImoreintheworkplace,and48%thinkitwouldmaketheirworkmoreinteresting.

AIskills(40%)arealsothemost

sought-afterskillingpriorityfortalent,upfrom29%justlastyear.

Thesefindingsalignwiththeviewsof

talentleaders.Accordingtothe2025

RandstadEnterprise

TalentTrends

research,84%believerobotsand

machinelearningalleviatemundane

taskssoknowledgeworkersarefree

todomoreadvancedwork—an

increaseof6pointsyear-over-year.

It’swidelyreportedthatwithmoretimetofocusoninnovation,creationand

collaboration,peoplefeelpurposeful

andfulfilled.Butbeyondalleviatingbusywork,AIisathought-partnerfortalent,boostingtheircreativity,challenging

conceptsandturningideasintoaction.

82%

saytheyarealreadyusingagenticAItodevelopstrongcognitiveskills.

withmoretimetofocusoninnovation,creationandcollaboration,peoplefeelpurposefulandfulfilled

Theriseof

agenticAI

meanspeople

cansignificantlyimprovecognitive

loadmanagement.Usingagentsto

autonomouslycollaborateontasks

meansfewerdemandsonpeople

overseeingtheseprojects;rather,they

arefreetofocusonthebigpicture,suchascustomerrelationshipsanddefining

outcomes.Infact,82%ofleaders

surveyedsaytheyarealreadyusing

thistechnologytodevelopstrong

cognitiveskillsamongtheirworkforce;

anadditional82%reporttheircompaniesaretransformingthewaytheyservice

customersanddobusinessinternallywithAI.

10

Ofcourse,empoweringpeopletobemorecreativeandproduce

higher-qualityworkisasure-firewaytosparkjoyintheworkplace.Workersfeeltheyareprogressingintheirskillsand

focusingonpurposefulworkthattaps

intotheirstrengths,leadingtostrongerengagementandhighperformance.

Areyoualreadyconsideringtheways

thatAIcanhelpyoudothesameasa

talentandbusinessleader?Whatstepsareyoutakingtohelpyourworkforce

fullyembracethepotentialbehindthesetechnologiestokeepthemengaged?

Whenpeoplearedoingbetterwork,

automatedrewardsandrecognition

platformsarehighlightingtheseeffortstocolleaguesandmanagerswhomightotherwiseoverlookmilestonesand

smallercontributions.Thesemoments

canincludethecompletionofaproject,fulfillingkeyKPIs,andachievinggreatercollaboration.UsingAItoautomatesuchrecognitions,alongwithdispensingtheappropriaterewards,lessenstheburdenonmanagersandleaderswhilehelpingtalenttofeelappreciated.Moreover,

thedatacapturedfromsuchprogramsenrichemployees’recordstofurther

helpthemdevelopandgrow.

11

TherearemanyotherbigandsmallwaysinwhichAIishelpingpeoplefeel

engagedandconnectedtotheirteams

andorganizations.Agrowingnumber

ofcompaniesaredeployingnote-takingautomationto

captureandsummarize

meetings

soevennon-attendeescan

quicklycatchuponkeydiscussionpointsandactionitems.Emailsarebeing

draftedwithgenerativeAIto

conveyspecifictonesandvoice

and

topersonalizecontent.Eventremindersto

celebratebirthdays,anniversaries

andothermilestoneswillhelpcompanies

continuouslydelighttheirworkforces.

Thesesmallbutimportantadvancementscandrivemorefulfillmentatwork,

butsuchsentimentsneednurturing

anddirectionthattalentleaderscan

facilitate.Byprovidingtherighttraining,toolsandmotivations,HRcantakethe

leadonelevatingsatisfactionand

meaningintheworkplace.ThismaybeonereasonreskillingisatoppriorityforHRitself;50%saytheyareprioritizingtrainingforHRthisyear—something

thatjust36%focusedonin2018whenwefirstaskedthisquestion,andonly26%prioritizedin2021.

People’sconcernsaboutAI’simpacton

jobsmaynevergoaway,buttheir

comfortlevelwithitappearstoberising.Beingabletodomoremeaningfulworkbetterisapowerfulvalueproposition

poisedtohelpcreatemorejoyandsatisfactionintheworkplace.

5waysyoucan

drivegreater

purposeand

fulfillmentinthe

ageofAI

01.

targetAItrainingandcollaboration

It’snotenoughtomakeAIavailable

acrosstheenterprise.Thismustbe

accompaniedbytailoredtrainingthatallowsyourtalenttoquicklyrampuptheirproductivityandcreativityusingnewtools.Workwithteamsto

understandwhereAIcanhavethe

greatestimpactontheirrolesanddefinetogetherthewaysinwhichitcanbea

valuableandessentialteammate.

12

02.

blendautomatedandsocialrecognition

Automatingrewardsandrecognitionis

importantforregularlyacknowledging

individualachievements.Makesureyourstrategyalsoincludessocialtouchpoints,suchasgroupactivitiesandcelebrations,tomakeitteamfocused.

03.

buildtrustandexcitementforthefutureofwork

Worktogetherwithyourtalentto

definehowAIcanbeathoughtpartner,boostingcreativity,challengingconceptsandturningideationintoaction.Focus

ontechnology’sabilitytoredefine,ratherthanreplace,theirroleswhenembraced.Besureyourmessagingincludes

opportunitiestolearnnewskillsfor

employeeswhoseskillsmaybemaderedundant,enablingthemtotransitiontoneworchangedroles.

04

giveemployeesavoicetoinnovate

Surveyyourworkforceregularlyto

understandhowtheyfeelaboutandareusingAIandautomation.Seektheir

recommendationsonwaystoboost

moraleandproductivity,andgivethemopportunitiestosharetheirsuccessesacrosstheorganization.

05.

knowwhentouseAIto

driveengagementandsatisfaction

Aphonecall,skip-levelmeetingorwatercoolermomentcanbemuchmore

powerfulandresonantthanan

automatedworkflowthatlackshumaninteraction.Strategicallytrainingandimplementingprocessesthatprovidetherightbalancearevitalforan

engagingpeopleexperience.

FrancescaCampalani

seniorvicepresident,principalconsultant,RandstadAdvisory,

RandstadEnterprise

03.

fasttrackcareergrowthforall.

howwillyoudriveskillsdevelopmentforyourtotalworkforceforyears

tocome?

Withlimitedresources,organizations

historicallyhavehadtoprioritizetalent

fordevelopment,whichputsskilling

supportoutofreachformanypeople,

limitingopportunitiesforinternalmobility.Atthesametime,employersoftenturn

toexternalrecruitmentwhenthe

workforcelacksspecificskills,not

realizingthehiddenpotentialmanyof

theircolleaguespossess.Butasyour

businessacceleratesinvestmentsinAI,

thisnewdynamicisripefor

transformation;thedemocratizationof

learninganddevelopment(L&D)promisestosuperchargeyourworkers—each

andeveryone.

AI’sabilitytogather,analyzeandactonhugevolumesofdatameans

companiescanpotentiallycustomizetalentjourneysforeachworker.

Thisincludesmappingskills,creating

developmentpathsanddesigning

coachingprograms—measuresthat

benefitbothtalentandemployers.

AlreadyAIisbeingusedtoidentifythe

potentialofemployees;itcananalyze

performancemetrics,skills,behaviors

andpersonalitytraitstoidentifypatternsthatcorrelatewithhighperformance

andleadershipqualities—aprocessalsoknownas

skillsinference

.

Thistypeofrigorwillbeembracedduringthehiringprocessaswell.IntheRandstadEnterprise2025

TalentTrends

research,48%ofthose

wesurveyedsaytalentacquisition

leadersareexpectedto

collaboratemore

withL&D

—anincreaseof13points

sincelastyear.

GenerativeAIisalsobeingusedto

createuser-specificcontentand

providefeedbacktoandassessmentof

theirprogress.Itiscapableofgeneratingandcuratingavarietyofcontentforms,includingVRandAR,gamification,

videoandothers.Perhapsthemost

excitingaspectistheabilitytodeliveravarietyoftraininginteractions,fromansweringsimplequestionsto

developinganentireprogram.

13

AccordingtoMelissaGeeKee,

Unilever

chieftalent,developmentandpeople

analyticsofficer,AIwillfundamentally

expandandacceleratetheconceptof

learningintheflowofwork.Offeringanenvironmentoflearningforall,the

consumerproductsgiantregularly

evaluateshowtechnologyhelpsthe

“Inajust-in-timeway,employees