英语 第四册（五年制高职）5课件 Unit5 Quality Assurance

QualityAssuranceUnit5英语4职业模块Aftercompletingthisunit,youwillbeableto:Understandtheimportanceofqualityassurance(QA)DiscussqualityproblemsandsolutionsWriteacustomeremailtoproposesuggestionsDraftaQAplanforacompanyRecognisethecriticalroleofQAinproductionandserviceLearningObjectivesCONTENTS01/Warm-Up02/Reading03/GrammarandUsage04/IntegratedSkills

05/ExtendedReading06/Real-LifeActivity07/Self-Assessment08/WordsandExpressionsPART01Warm-Up2Ticktheeffectivebusinessmethodsforqualityassurance.examineproductsmeetcustomers’expectationsalwaysfollowtraditionalwaysfollowproperstepsuseaqualityassurancesystemusehigh-qualitymaterial

Lookatthefollowingpicturesandexplaintheirmeanings.1100yearsofexperience(showingreliabilityandexpertise)completionofqualityinspection(ensuringtheproductmeetstherequiredstandards)a90-dayrefundguarantee(highlightingconfidenceinproductquality)naturaldairyproducts(emphasizinghighstandards)PART02ReadingQualityassuranceisaboutcontinuouslyseekingwaystoimproveproductsandservices.Ithasasignificantimpactonalmosteveryindustry.Let’sdiscussthistopicbroadlyandexploreitsimportance.WhatIsQualityAssuranceandWhyIsItImportant?Deliveringhigh-qualityproductsorservicesenhancescustomersatisfactionandloyalty.Qualityassurance(QA)playsacrucialroleinbusinessoperations,andimprovingitcanbringsignificantbenefitstoyourcompany.QAisaprocessthroughwhichbusinessesassesswhethertheirproductsorservicesmeetthestandardsexpectedbybothcustomersandthecompanyitself.Itfocusesonconsistentlydeliveringhigh-qualityproductsorservicestocustomers.Let’sexploresomeexamples.Forabakerystrivingtomaintainhighquality,QAinvolvessettingguidelinesandcarefullycheckingalltheirproductstoensurequality.Theyusehigh-qualityingredients,followpreciserecipes,andcloselymonitoreverystageofthebakingprocess,whethertheyarepreparingcakes,bread,orotherbakedgoods,.Inmanufacturing,QAinvolvesexaminingproductsatdifferentstagestoensuretheymeettherequiredstandards.Thisincludesinspecting,testing,andaddressinganyproblemsidentified.Inhealthcare,QAinvolvesoverseeingthequalityofpatientcareandensuringdoctorsfollowproperprocedures.Thisincludesmonitoringpatientcare,reviewingrecords,andworkingtoimprovepractices.TheseexamplesshowthatQAisamethodusedtoensureproductsorservicesmeetspecificstandards.Itinvolvesimplementingprocessesandproceduresdesignedtopreventerrors.EffectiveQAhelpsbusinessesenhancethequalityoftheirproductsandserviceswhileimprovingcustomersatisfaction.AneffectiveQAsystemenablesbusinessestoselltheirproductswithgreaterconfidence,reducefinanciallosses,andenhancesafety.ThrougheffectiveQApractices,businessescanidentifyandaddressissuesbeforetheybecomemajorproblems,safeguardingtheiroperationsandreputation.何为质保？为何重要？

提供高质量的产品或服务能提升客户满意度和忠诚度。质量保证（质保）是企业运营中至关重要的一环，提高质保可为企业带来多方面的益处。

质保指企业评估其产品或服务是否达到客户及企业自身预期标准的过程。它致力于持续稳定地为客户提供高质量的产品或服务。让我们来看几个实例。

对于一家追求品质的面包店来说，质保包括制定标准并仔细检查所有产品，以确保品质。无论是制作蛋糕、面包还是其他烘焙产品，他们均选用优质原料，严格遵守配方，并密切关注烘焙的每一步。在制造业中，质保涉及不同阶段的产品检验，以确保其符合既定标准，包括检查、测试并解决所发现的任何问题。

在医疗保健领域，质保关乎患者护理的质量以及医生操作流程的规范，包括监控患者护理情况，审查病历记录，并努力提升医疗操作水平。

这些例子表明，质保是一种确保产品或服务满足特定标准的方法，包括实施预防错误的流程和程序。有效的质保有助于企业提升产品和服务的质量，进而增强客户满意度。有效的质保体系能增强企业销售产品的信心，减少财务损失，并提高安全性。通过有效的质保，企业能在问题恶化之前，及时地发现并解决问腿，保护企业的运营和声誉。WhatisQA,andwhyisitimportant?Fillintheblankstocompletethechart.1UnderstandingtheTextQAisaprocessthatfocusesondeliveringhigh-qualityproductsorservicestocustomers.Forabakery,QAinvolves__________________andcarefullycheckingalltheirproducts.Inmanufacturing,QAinvolvesexaminingproductsat__________________.Inhealthcare,QAinvolvesoverseeingthequalityof____________andensuringdoctorsfollowproperprocedures.QAcanhelpimprovequalityandenhancecustomersatisfaction.AneffectiveQAsystemenablesbusinessestoselltheirproductswithgreaterconfidence,reducefinanciallosses,andenhance_______.ThrougheffectiveQApractices,businessescanidentifyandaddressissuesbeforetheybecomemajorproblems,safeguarding______________________.settingguidelinesdifferentstagespatientcaresafetytheiroperationsandreputationTickthestatementsthataretrueaccordingtothetext.21.BusinessescanassesswhethertheirproductsorservicesmeetstandardswiththeQAprocess.2.Ifabakerywantstomaintaintop-qualitybakedgoods,thestaffshouldtasteeverycaketoensurequality.3.Inmanufacturing,QAaddressesproblemsastheyareidentified.4.Inahospital,QAincludesmonitoringdoctors’dailylifetoensuretheyprovidepropercareforpatients.5.QAisamethodtohelpachievethedesiredoutcomeofproductsorservices.

Discussthefollowingquestionswithyourpartner.3HowcanQAhelppreventerrorsinmanufacturing?Whatdoyouknowaboutqualityassuranceinyourfuturefieldofwork?Arethereanyspecificstandardstofollow?Inmanufacturing,QAexaminesproductsatdifferentstages.Thisincludesinspecting,testing,andfixingproblemsoncethey’refound.So,whenQAfindsdefectsanddeviations,itfixesthemandpreventsthemfromhappeningagain.

LanguageFocus1.Deliveringhigh-qualityproductsorservicesenhancescustomersatisfactionandloyalty.(para.1,line1-2)提供高质量的产品或服务能提升客户满意度和忠诚度。(1)deliver

v.

提供，交付Thecompanydeliversexcellentproductstoitscustomers.这家公司向客户提供优质产品。(2)enhance

v.

提高，增强，增进Thenewpolicyaimstoenhanceemployeeproductivity.新政策旨在提高员工的工作效率。2.Qualityassurance(QA)playsacrucialroleinbusinessoperations,andimprovingitcanbringsignificantbenefitstoyourcompany.(para.1,line2-4)质量保证（质保）是企业运营中至关重要的一环，提高质保可为企业带来多方面的益处。(1)crucialadj.

至关重要的，决定性的Goodcommunicationiscrucialtothesuccessofanyproject.良好的沟通对任何项目的成功至关重要。(2)operationn.

运营，日常运作Themanageroverseesalloperationsinthefactory.经理负责监督工厂的所有运营。LanguageFocus(3)significantadj.

有重大意义的；显著的Thenewpolicyhadasignificantimpactonemployeesatisfaction.新政策对员工满意度产生了显著影响。(4)benefitv.,n.受益；好处Improvingcustomerservicewillbenefitthecompany.提升客户服务会使公司受益。Thenewsystemofferssignificantbenefitstousers.新系统为用户带来了显著的好处。LanguageFocus4.Forabakerystrivingtomaintainhighquality,QAinvolvessettingguidelinesandcarefullycheckingalltheirproductstoensurequality.(para.3,line1-2)对于一家致力于保持高质量的面包店来说，质量保证包括制定指导方针并仔细检查所有产品以确保质量。(1)strive(v.)努力，力争Thecompanystrivestodeliverexcellentcustomerservice.这家公司努力提供卓越的客户服务。(2)maintain(v.)维持，保持Itisimportanttomaintainconsistentqualityacrossallproducts.保持所有产品的一致质量非常重要。LanguageFocus3.QAisaprocessthroughwhichbusinessesassesswhethertheirproductsorservicesmeetthestandardsexpectedbybothcustomersandthecompanyitself.(para.2,line1-3)质保指企业评估其产品或服务是否达到客户及企业自身预期标准的过程。(1)assess(v.)评估；估算Thecompanyassessesthequalityofitsproductsbeforedelivery.公司在交付之前评估产品的质量。(2)meet(v.)满足，符合Theproductmeetsallsafetyregulations.该产品符合所有安全规定。Ourgoalistomeetcustomerexpectations.我们的目标是满足客户的期望。LanguageFocus4.Forabakerystrivingtomaintainhighquality,QAinvolvessettingguidelinesandcarefullycheckingalltheirproductstoensurequality.(para.3,line1-2)对于一家追求品质的面包店来说，质保包括制定标准并仔细检查所有产品，以确保品质。(1)strivev.

努力，力争Thecompanystrivestodeliverexcellentcustomerservice.这家公司努力提供卓越的客户服务。(2)maintainv.

维持，保持Itisimportanttomaintainconsistentqualityacrossallproducts.保持所有产品的稳定品质非常重要。LanguageFocus(3)guidelinen.

指导方针，准则Thecompanyfollowsstrictguidelinestoensureproductsafety.公司遵循严格的指导方针以确保产品安全。(4)ensurev.

确保Regularinspectionsensurethattheprocessrunssmoothly.定期检查确保流程顺畅运行。LanguageFocus5.Inmanufacturing,QAinvolvesexaminingproductsatdifferentstagestoensuretheymeettherequiredstandards.(para.4,line1-2)在制造业中，质保涉及不同阶段的产品检验，以确保其符合既定标准。(1)manufacturingn.

制造业；生产，制造Manufacturingplaysakeyroleintheeconomy.制造业在经济中起着关键作用。(2)involvev.

涉及，包含Theprojectinvolvesseveralstagesoftesting.这个项目涉及多个测试阶段。LanguageFocus(3)stagen.

阶段，步骤Theprojectiscurrentlyinitsfinalstage.该项目目前处于最后阶段。(4)requiredadj.

必需的，规定的Theproductmeetsalltherequiredsafetystandards.该产品符合所有规定的安全标准。LanguageFocus6.Thisincludesinspecting,testing,andaddressinganyproblemsidentified.(para.4,line2-3)这包括检查、测试并解决所发现的任何问题。(1)inspectv.

检查，查看；视察Themanagerinspectedtheequipmentforanysignsofdamage.经理检查了设备是否有任何损坏的迹象。(2)addressv.

解决，处理Theteamneedstoaddressthecustomercomplaintsimmediately.团队需要立即解决客户投诉问题。LanguageFocus7.TheseexamplesshowthatQAisamethodusedtoensureproductsorservicesmeetspecificstandards.(para.6,line1-2)这些例子表明，质保是一种确保产品或服务满足特定标准的方法。specificadj.

特定的，明确的Theinspectionfocusesonspecificdefectsthatmayaffectproductquality.检查侧重于可能影响产品质量的特定缺陷。LanguageFocus8.Itinvolvesimplementingprocessesandproceduresdesignedtopreventerrors.(para.6,line2-3)它包括实施预防错误的流程和程序。(1)implementv.

实施，执行Thecompanyimplementednewsafetymeasurestoprotectworkers.公司实施了新的安全措施以保护工人。(2)processn.

流程，过程Qualitycontrolisaprocessthatensuresproductsmeetstandards.质量控制是确保产品符合标准的一个流程。(3)proceduren.

程序，步骤Theteamfollowedstrictprocedurestocompletetheproject.团队遵循严格的程序完成了项目。LanguageFocus9.ThrougheffectiveQApractices,businessescanidentifyandaddressissuesbeforetheybecomemajorproblems,safeguardingtheiroperationsandreputation.(para.7,line3-5)通过有效的质保，企业能在问题恶化之前，及时地发现并解决问腿，保护企业的运营和声誉。(1)identifyv.

识别，确认Thesystemhelpsidentifydefectsearlyintheproductionprocess.这个系统有助于在生产过程中及早识别缺陷。(2)issuen.

问题（需要解决的困难、争论点或关切事项）Thecompanyisaddressingqualityissuestoimprovecustomersatisfaction.公司正在解决质量问题以提升客户满意度。LanguageFocus(3)safeguardv.

保护，保障Tosafeguardcustomerdata,companiesmustinvestinrobustcybersecuritymeasures.为了保护客户数据，公司必须投资于强大的网络安全措施。(4)reputationn.

声誉Maintaininghighstandardsisessentialforprotectingthecompany’sreputation.保持高标准对于保护公司的声誉至关重要。LanguageFocusChoosethecorrectwordtocompleteeachsentence.Changetheformifnecessary.assuranceconsistentlysafeguardinspectmonitorAsthecompanyexpands,itmayfaceincreasedpressureto____________providegoodcustomerservice.Thequalityassuranceteam________productstoidentifyandaddressproblemsearly.Regularinspectionshelp__________thequalityofourproducts.Thecamerasystemisusedto________theproductionareaforsafetyandefficiency.Asatrustedmanufacturer,thecompanyhasestablishedaneffectivequality__________system.consistentlyWordStudy1inspectsafeguardmonitorassurance

Circlethecorrectwordtocompleteeachsentence.Thenewfactorywillbringbenefits(to,for)thearea.Wewilldiscusshowproduction(on,at)differentstagesaffectsproductquality.Afterfinishingthesafetyreport,shewillfocus(on,at)quality.Therestaurantiscommittedtodeliveringthebestservice(to,for)itscustomers.Thescheduleenablestheemployees(to,from)workwithgreaterflexibility.2Thesuffix-ancecanbeaddedtoaverboranadjectivetoformanoun,meaning“theactionorstateofsomething”.Completeeachsentencewiththegivenwordbyadding-ancetoit.Quality__________(assure)istheprocessofensuringthatproductsmeetcustomers’expectations.Werecommendbuyingtravel__________(insure)forallholidaytravels.Asupervisorwillassesseachemployee’s___________(perform).Pleaseconfirmyour__________(accept)ofthisofferinwriting.Thestep-by-step_________(guide)madeinstallingtheappaneasytask.3assuranceinsuranceperformanceacceptanceguidancePART03GrammarandUsageTypeConjunctionExampleTimeafter,before,when,while,assoonas,as,since,untilEffectiveQApracticescanhelpidentifyandaddressissuesbeforetheybecomemajorproblems.Whenyoudeliverhigh-qualityproducts,youbuildtrustandloyaltywithyourcustomers.Placewhere,whereverWherethereisastrictQAsystem,therearehigh-qualityproducts.Reasonbecause,since,asThefactorytestseverysingleproductbecauseitstrivestomaintainitsreputationforgoodquality.Manneras,asif,asthoughWemusttrytosavewaterastheydo.Hetalksasifheknowseverything.AdverbialClauses(I)Youmaythinkofanadverbialclauseasasimplesentencethatbeginswithaconjunction.Anadverbialclausefunctionsasanadverbwithinasentence.Itmodifiesthemainverbandtellswhen,where,how,why,towhatextent,orunderwhatconditionssomethinghappens.CirclethecorrectconjunctiontocompleteeachsentenceandtranslateitintoChinese.Iwanttobecomeaqualityassuranceprofessional(where,because,when)Iampassionateabouthelpingcompaniescreatehigh-qualityproducts.______________________________________________________________WewillimplementtheQAprocedures(assoonas,before,until)thequalityobjectivesareready.______________________________________________________________Placethemanual(where,when,while)youcaneasilyaccessit.______________________________________________________________AneffectiveQAsystemcanpreventerrors(when,before,after)servicesaredelivered.______________________________________________________________1我想成为一名质保专家，因为我热衷于帮助公司创造高质量产品。一旦质量目标准备就绪，我们将实施质保程序。将手册放在你方便取用的地方。一个有效的质保系统可以在服务交付之前防止缺陷。PART04IntegratedSkillsa.Aleakproblem. b.Ashortageofworkers. c.Acompetitivemarket.Listentoaspeechandanswerthequestion.1WhatproblemisABCRoofingCompanyfacing?Listentothespeechagainandfillintheblanksbelow.2ProblemCustomerswithroofsinstalledwithinthe______________experiencedleaksduringrainfall.CauseTherooftilesupplier____________thematerialsusedforitstiles.Thecheaper__________resultedin__________inthetiles.SolutionsThecompanypressuresthesuppliertoimprovethe_______oftheirmaterials.Thecompanyshouldincludea

________testinitsQArules.lastsixmonthshadchangedmaterialstinyholesqualityweatherScriptWelcome,everybody!I’mLiFeng,aQAmanager.Today,Iwilldiscusshowqualityassuranceaddressesbusinessproblems.Let’sconsiderABCroofingcompany,whichisfacingaleakproblem.Thecompanyhasseenariseincustomercomplaintsregardingleaksinthelastfewmonths.Ourinvestigationshowedapattern:customerswithroofsinstalledwithinthelastsixmonthsexperiencedleaksduringrainfall.Uponfurtherexamination,myteamdiscoveredthatthecompany’srooftilesupplierhadchangedthematerialsofitstiles.Expertssaidthesupplier’suseofcheapermaterialsledtotinyholesinthetiles.Tosolvethisproblem,myteamsuggestedtwosolutionsforthecompany.First,weadvisedABCtopressurethesuppliertoimprovethequalityoftheirmaterialstomakeperfecttiles.Additionally,wesuggestedthatABCincludeaweathertestinitsQArules.参考译文欢迎各位！我是质保经理李峰。今天，我将与大家探讨如何通过质保解决业务问题。

以ABC屋顶公司为例，该公司最近面临漏水问题。在过去几个月，关于漏水的客户投诉逐渐增多。我们的调查发现了一个规律：那些在过去六个月内安装屋顶，在雨天容易发生漏水。

进一步检查后，我的团队发现该公司的屋顶瓦片供应商更换了瓦片材料。专家指出，供应商使用廉价材料导致瓦片上出现了微小孔洞。

为了解决这一问题，我的团队为该公司提出了两个解决方案。首先，我们建议ABC公司向供应商施压，要求他们提高材料质量，生产更优质的瓦片。此外，我们还建议ABC在质保标准中加入天气测试环节。StaffMember1:We’vereceivedsomecomplaintsaboutoursmartwatches.Theydonotholda charge,andthescreensoftenfreeze.QAManager: Theseareseriousissues.Weneedto___________immediately.StaffMember2:Icheckedarecentbatchandnoticedsomequalityproblems.It seemsour________________hassomeissues.IsuggestwereviewourQAprocedures

withintheproductionline.StaffMember1:Weshouldimplementstrictertestingforbatterylifeandscreenperformance beforetheproductsleavethefactory.QAManager: Iagree.Weneedtorecalltherecentbatchand_______thoseproducts.StaffMember2:OK.Iwillarrangetherecall.Weshouldalso________________forour productionstaff.QAManager: Excellentpoints.Let’sstartwithathorough_______ofourproduction processesrightaway.Listentoaconversationandfillintheblanks.3addressthemproductionprocessreviewinspectprovidemoretraining参考译文员工1：

我们收到了一些关于智能手表的投诉。它们的续航能力不足，屏幕还经

常卡顿。QA经理：这些问题很严重，我们必须立即解决。员工2：

我检查了最近一批产品，发现了一些质量问题。看来我们的生产流程存

在漏洞。我建议重新审查生产线的质保程序。员工1：

我们应该在产品出厂前，对电池续航能力和屏幕性能进行更严格的测试。QA经理：我同意。我们需要召回最近一批产品进行检查。员工2：好的，我会安排召回。我们还应该为生产人员提供更多培训。QA经理：说得很对。我们马上从彻底审查生产流程开始。Ilivenearby.I’maday

student.I’mLily.

I’manewstudent.

Listenagainandhighlightthesentencesforsuggestingsolutions.4SuggestedsolutionsWeneedto...immediately.Isuggestwereview...Weshouldimplementstrictertestingfor...Weshouldalsoprovidemoretrainingfor...Let’sstartwithathoroughreviewof...Wealsoneedto...BelowaresomeQAproblemsfacedbyRainbowRestaurant.Discussthepossiblecausesandsolutionswithyourpartner,andthenpractisetheconversation.5Problem1ColdfoodPossiblecausesPossiblesolutionsProblem2RudestaffPossiblecausesPossiblesolutionsProblem3LongwaitingtimePossiblecausesPossiblesolutionsslowserviceinthekitchenimpropertemperaturecontrolensurefoodisservedimmediatelyafterpreparationinvestinbetterfoodwarmerslackoftraininghighstressduringbusyhoursprovidetrainingoncustomerserviceschedulemorestaffduringpeakhoursinsufficientstaffinefficientorder-takingsystemhireadditionalstaffupgradetoadigitalordersystemtoimproveefficiencyA:We’vereceivedseveralcomplaintsabout____________lately.B:That’s_____________.Weneedto____________________________________.A:Isuggest___________________________________________________.B:Wealsoneedto______________________________________________.Examplecoldfoodaseriousissueensurefoodisservedimmediatelyafterpreparationweinvestinbetterfoodwarmerstomaintaintherighttemperature

reviewthekitchenworkflowtoimproveefficiencyBasedontheabovediscussion,writeacustomeremailtoRainbowRestaurant,outliningtheproblemandsuggestingsolutions.6To:qa@Subject:Complaintabout_____________________DearManager,Iamwritingtoexpressmyconcernsabout_____________inyourrestaurant.YesterdaywhenIdinedatRainbowwithmyfriends,we_________________________________________________________________.Wenoticedthat______________________________________________________.Werealisedthat___________________________________________________.Asaloyalcustomer,Iwouldliketoofferafewsuggestions.First,__________________________________________________________________.

Second,_____________________________________________.IhopeRainbowwillenhanceitsQAincustomerserviceandmakediningthereatrulydelightfulexperienceinthefuture.Sincerely,__________thecoldfoodfoundthatthefoodwasnotproperlythiscouldbeimprovedwithbettertherestaurantlacksproperintroducefoodfoodpromptlytomaintainitsqualityheated,whichmadeitlessenjoyableColdFoodwarmerstoensure

dishesremainatthecorrecttemperaturetemperaturecontrolforserveddishesequipmentandstafftrainingtrainstafftoservePART05ExtendedReadingQualityassuranceiscrucialinconstructionprojects,ensuringthatbuildingsaresafe,efficient,andmeettheirintendedpurposes.Here,weoutlinefiveessentialrulesforsuccessfulqualityassuranceinconstructionprojects.QualityAssuranceinConstruction:5GoldenRulesAllreputableconstructionfirmsadheretoqualityassurance(QA)standards.Theyfollowthesestandardsconsistentlyanduseanobjectiveapproachtoevaluatingquality.AsoundQAsystemreducestherisksofconstructionfaults,delays,andaccidents,ensuringthatthebuildingissafe,efficient,andfitforpurpose.HerearefivegoldenrulesforQAinconstruction.1.Clearqualitystandards:Everyoneinvolvedintheprojectshouldfullyunderstandwhat“quality”involvesandwhatisexpected.Thesedetailsshouldbedocumentedclearlyandcommunicatedtoallsuppliersandprojectmanagers.2.Planning,design,anddevelopment:Designersandprojectmanagersmustcarefullyevaluateplans.Identifyingandaddressingpotentialissuesearlyreducesthelikelihoodofdelayslaterintheproject.3.Materialpurchasing:Allmaterialsandequipmentmustmeettherequiredstandards.Althoughbuyingcheaper,lower-qualitymaterialsmayseemcost-effectiveintheshortterm,itoftenresultsinmoresignificantproblemsinthelongrun.4.Ongoingcommunication:Regularcommunicationthroughouttheconstructionprocessisessential.Everyoneinvolvedshoulddiscussprogress,changes,andanyconcerns.Qualityinconstructionalsorequiressitemanagerstoinspectworkregularly,ensuringthatitmeetstheestablishedqualitystandards.5.Preparingforhandover:Onthehandoverday,conductafinalinspectiontoensureallworkhasbeencompletedtotherequiredstandards.Documenttheinspectioninadetailedhandoverreportsignedbybothparties.建筑工程质量保证的五大黄金法则

所有信誉良好的建筑公司都遵循质量保证（质保）标准。这些公司始终如一地执行标准，并以客观的方式评估质量。完善的质保体系可以降低施工中的故障、延误和事故的风险，确保建筑安全高效，且符合使用要求。以下是建筑工程质保的五大黄金法则。

1.明确质量标准：项目的所有参与者都应该充分理解“质量”的含义和具体期望。相关细节应清晰记录，并向所有供应商和项目经理详细说明。2.规划、设计与开发：设计师和项目经理必须对施工计划进行周密评估，提前识别并解决潜在的问题，可以有效降少后期施工的延误。

3.材料采购：所有材料和设备都必须符合规定标准。虽然购买价格低廉、质量较差的材料可能在短期内节省成本，但从长远来看，这往往会导致严重问题。

4.持续沟通：在整个施工过程中，定期沟通至关重要。所有相关人员应就进展、变动及问题进行讨论。施工质量离不开工地经理的定期检查，以确保工程始终符合既定质量标准。

5.交付准备：在交付当天进行最终检查，确保所有工作按照要求的标准圆满完成。检查过程记录在双方签署的交付报告中。WhataretheQArulesinconstruction?Fillintheblanksaccordingtothetext.1UnderstandingtheTextRule1:Clear________standardsEveryoneshouldunderstandwhat“quality”involvesandwhatisexpected.Rule2:Planning,design,anddevelopmentPlansmustbecarefullyevaluatedtoreducethelikelihoodof________later.Rule3:_________purchasingAllmaterialsandequipmentmustmeettherequiredstandards.Rule4:OngoingcommunicationEveryoneinvolvedshoulddiscussprogress,__________,andanyconcernsthroughouttheconstructionprocess.Rule5:PreparingforhandoverAfinal___________shouldbeconductedanddocumentedinadetailedhandoverreportsignedbybothparties.qualitydelaysMaterialchangesinspectionDiscusswithyourpartnerandmatchthepossiblebenefitswiththerules.Notethatarulemayhavemorethanonebenefit.2RulesBenefits•Clearqualitystandards•Planning,design,anddevelopment•Materialpurchasing•Ongoingcommunication•Preparingforhandover•Cost-saving•Enhancedsafety•Continuousimprovement•High-qualityoutcomes•Enhancedreputation•Customersatisfaction•BettermanagementPART06Real-LifeActivityUnbreakable,aluggagemanufacturer,operateswithoutastrictQAsystem.Now,itisfacingseveralproblems.FollowthestepsbelowtohelpUnbreakableaddresstheseissuesandregaincustomers’trust.ReadthefollowingreviewsfromUnbreakable’swebsiteandidentifytheproblems.Step1BellJonesJun14,2024★☆☆☆☆Afterjusttwoflights,awheelonmyUnbreakableluggagebroke.IhavebeenemailingthecompanyforareplacementwheelsinceMarch,butthecustomerservicehasrepeatedlyansweredthattheycannotcontacttheirpartsdepartment!Nothinghappenedafternumerousemails.Inowhavetobuyanewsuitcase,butitwilldefinitelynotbefromUnbreakable.SusanSmith4daysago★☆☆☆☆Iboughttwopiecesofluggagebasedonreviews.Onmyfirsttrip,onewheelbrokeoff.IcontactedCustomerServiceandfollowedalltheirinstructions,includingsendingacopyofmyreceipt.However,Ineverreceivedaresponse.Icalledtheheadquartersandwastoldsomeonewouldgetintouch,butIhaveheardnothingsince.IwouldneverrecommendUnbreakableluggagetoanyone.Problem1:_________________________________________________________________________________________________________________________Problem2:_________________________________________________________________________________________________________________________ProblemsWorkingroupsof3to5asaQAteam.Investigatethecausesoftheproblemsandproposesolutions,usingthefollowingtipsasaguide.Step2Problem1CauseSolutionProblem2CauseSolutionTipsonHowtoEnsureQuality Choosingsuitablesuppliers:Selectreliablesupplierswhoconsistently providehigh-qualitymaterials. Productionlinechecks:Carryoutregularchecksthroughoutthe manufacturingprocesstoi