外贸英语函电 第十版 课件 兰天 CHP9 Establishment of LC and Amendment -CHP13-2 Specimen Letters

时间：2025.02DUFEChapter9EstablishmentofL/CandAmendmentCatalogue目录PartTwoSpecimenLetters2.1.PartOneWhatisanL/CandHowtoEstablishandAmendanL/CPartOneWhatisanL/CandHowtoEstablishandAmendanL/CPart01ReasonsforUsingL/CThedecisiontouseanL/Cisoftenduetoforeigngovernmentregulationsoralackoftrustbetweentradingparties.Highertransactionamountsincreasetheneedforafinancialsafetynettoensurepayment.Tradingacrossinternationalbordersinvolvesdifferentjurisdictionsandlegalsystems.Internationalcourtcasesaretime-consumingandcostly,makingtheL/Camoresecureoption.KeyPartiesandTerminologyThesellerisalsoknownastheexporterorbeneficiary,whilethebuyeristheimporterorapplicant.Thebuyer’sbankistheissuingbank,andtheseller’sbankistheadvisingbank.TheL/Cisseparatefromthecontractofsale.Bankshonortheirundertakingtopayonlyifthereis100%documentarycompliancewiththetermsoftheL/C.DefinitionandFunctionAninternationalletterofcredit(L/C)isapaymentmethodsuitableforhighvalue/highrisktransactions.Itsubstitutesthebuyer’screditriskwiththatoftheirbank,conditionallyguaranteeingpayment.TheL/CisgovernedbytheUCP600rulesadministeredbytheInternationalChamberofCommerce.TheserulesoutlinetheobligationsofthepartiesinvolvedinL/Ctransactions,focusingonbankingprocessesandprocedures.WhatisanL/CBanksfocusondocuments,notgoods.TheymusthonortheirundertakingtopayonlyifthedocumentscomplywiththeL/Cterms.AnydiscrepancybetweenthecontractandtheL/CmustbecorrectedbyanL/Camendmentbeforeshipment.Thisensuressmoothpaymentandavoidspotentialissues.ImportanceofDocumentaryComplianceThetypicalcontractsarisingfromanL/Ctransactionincludetheunderlyingcontract,theL/Capplication,andtheL/Citself.TheunderlyingcontractisthebasisfortheL/C.TheL/Capplicationreflectstheessenceofthecontractualagreement.ItiscrucialthatessentialissuesareconsideredduringcontractnegotiationstoensureconsistencybetweenthecontractandtheL/C.TypesofContractsCommonissuesincludeuncleardocumentaryrequirements,discrepanciesinshipmentdates,anderrorsintransportdocuments.Thesecanleadtopaymentdelaysorrejections.Exportersshouldseekwrittenexplanationsfromtheirbanksforunclearrequirementsandensurealldocumentsarecheckedforcompliancebeforelodgement.CommonContractualIssuesInternationalSalesContractsAmendinganL/CIftherearediscrepanciesbetweenthecontractandtheL/C,orifthereareuncleardocumentaryrequirements,anL/Camendmentisnecessary.Amendmentsarenotfree,soexportersshouldensurethatanychangesarereasonableandnecessary.Itisbettertopayasmallfeeforanamendmentthantoriskpaymentdelaysorrejections.EstablishinganL/CThemethodofpaymentistypicallysetbytheexportsalesstaff.TheyshouldensurethattheL/Ctermsreflectthecontracttermsandareacceptabletotheexporter.OncetheexporterreceivestheL/C,theyshouldcheckitforcomplianceagainstthetemplate.Anyunacceptableorambiguoustermsshouldbeclarifiedbeforeproceedingwiththeshipment.DocumentProductionandComplianceTherearetwocategoriesofdocumentsunderanL/C:externallyproduceddocuments(e.g.,transportdocuments,governmentpermits)andinternallyproduceddocuments(e.g.,invoices,packinglists).Exportersshouldplanahead,automatedocumentproductionwherepossible,andensurealldocumentsarecheckedforcompliancebeforelodgement.Earlylodgementofdocumentsmaximizesthetimeavailableforcorrections.HowtoEstablishandAmendanL/CPartTwoSpecimenLettersPart02TheletterrequeststheestablishmentofanL/Cforaspecificorder,emphasizingtheimportanceoftimelyestablishmentandexactcompliancewithcontractterms.Ithighlightstheneedforpromptactiontoavoiddelaysandensuressmoothexecutionoftheorder.SampleLetterThelettershouldclearlystatetheordernumber,theamountoftheL/C,andthedeadlineforestablishment.ItshouldalsomentiontheimportanceofavoidingsubsequentamendmentsbyensuringtheL/Cstipulationsmatchthecontractterms.KeyPointsEstablishment:Theactofsettinguporcreatingsomething,suchasanL/C.Prescribe:Tospecifyorordersomething,suchaspaymenttermsinacontract.Response:Areplyorreactiontoarequestorinquiry.VocabularyandExpressionsRequestforL/CEstablishmentSampleLetterTheletterrequestsanamendmenttoanexistingL/C,highlightingtheneedfortransshipmentandpartialshipmentduetologisticalreasons.Itemphasizestheimportanceoftimelyamendmenttoavoiddelaysinshipmentandpayment.KeyPointsThelettershouldclearlystatetheL/Cnumber,therequestedamendments,andthereasonsfortheamendments.Itshouldalsomentiontheurgencyoftheamendmentandthepotentialimpactontheshipmentschedule.VocabularyandExpressionsTransshipment:Theprocessoftransferringgoodsfromoneshiptoanotherduringtransportation.Partialshipment:Thepracticeofsendinggoodsinmultipleshipmentsinsteadofasingleone.Amend:Tochangeormodifysomething,suchasthetermsofanL/C.RequestforL/CAmendmentSampleLetterTheletterconfirmstheestablishmentofanL/Candrequeststheexportertoarrangeshipmentwithinaspecifiedtimeframe.Itemphasizestheimportanceofpunctualshipmentandprovidesdetailsofthepreferredvesselanddeparturedate.KeyPointsVocabularyandExpressionsThelettershouldclearlystatetheL/Cnumber,theamount,andthedeadlineforshipment.Itshouldalsomentiontheimportanceofcomplyingwiththespecifiedshipmentdetailstofacilitatesmoothdelivery.Facilitate:Tomakeaprocesseasierormorestraightforward.Departure:Theactofleavingaplace,suchasaportorstation.Compliance:Theactofadheringtospecifiedrequirementsorconditions.ConfirmationofL/CEstablishmentTheletterrequestsanextensionoftheshipmentandvaliditydatesofanL/Cduetodelaysinsupplierdeliveries.Itprovidesdetailsoftheexpectedshipmentdateandthevesseldetails,emphasizingtheneedforpromptactiontoavoidfurtherdelays.SampleLetterThelettershouldclearlystatetheL/Cnumber,therequestedextensiondates,andthereasonsforthedelay.Itshouldalsomentiontheexpectedshipmentdateandthevesseldetailstoensuresmoothcoordination.KeyPointsOwingto:Becauseoforduetoaspecificreason.Delay:Apostponementordelayinascheduledevent,suchasshipment.Extension:Theactofprolongingorextendingadeadlineorperiod.VocabularyandExpressionsRequestforExtensionofL/CTheletterremindsthebuyeroftheoverdueL/Cestablishmentandhighlightstheinconveniencecausedtotheexporter.ItmentionsthecontractclauseregardingthedeadlineforL/CestablishmentandthepotentialcancellationofthecontractiftheL/Cisnotreceivedintime.Inconvenience:Asituationthatcausestroubleordifficulty.Abideby:Tofolloworadheretospecifiedrulesorconditions.Rescind:Tocancelorrevokesomething,suchasacontract.Thelettershouldclearlystatethecontractnumber,thedeadlineforL/Cestablishment,andthepotentialconsequencesofnon-compliance.Itshouldalsomentiontheimportanceofadheringtothecontracttermstomaintainagoodbusinessrelationship.SampleLetterKeyPointsVocabularyandExpressionsReminderforL/CEstablishment时间：2025.02DUFE谢谢大家时间：2025.02DUFECHP10Packing,ShippingMarksandShipment目录CONTENTS0102HowtoWriteanEmailaboutaMissingPackageUnderstandingShippingMarks:ImportanceandExamplesHowtoWriteanEmailaboutaMissingPackagePart01ChecktheTrackingInformationVerifythetrackingdetailsprovidedbytheshippingcompanytoensurethatthereisindeedanissuewiththedelivery.Thiscanpreventunnecessarycommunicationbasedonmisinterpretedinformation.Forexample,thepackagemightjustbeheldupatatransitstation,ratherthantrulylost.ConfirmtheDeliveryAddressDouble-checkthatthedeliveryaddressprovidedforthepackageiscorrectandcomplete.Incorrectaddressesareacommoncauseofdeliveryfailures.Ensurethatalldetailssuchasstreetnames,housenumbers,cities,andpostalcodesareaccurate.AllowforDeliveryDelaysKeepinmindthatdelaysindeliverycanoccur,especiallyduringpeakseasonsorunforeseencircumstances.Don'trushtoconcludethatthepackageislost.Forinstance,duringholidayseasons,shippingcompaniesmayfaceasurgeinpackagehandling,leadingtoextendeddeliverytimes.WhattoDoBeforeWritingtheEmailPolitelyrequesttheirassistanceinlocatingorresolvingtheissuewithyourmissingpackage.Clearlystatewhatyouwouldlikethemtodo,suchasinitiateaninvestigationorprovideupdatesonthestatusofthepackage.Aspecificrequestforassistancemakesitclearwhatactionsyouexpectfromtherecipient.Addresstherecipientformally,usingappropriatesalutationssuchas“Dear[Recipient’sName].”Formalgreetingssetaprofessionaltonefortheemail.Clearlyarticulatetheissueyouarefacingwiththemissingpackage.Mentionthatithasnotarrivedwithintheexpectedtimeframeandemphasizeanypotentialurgencyorimportance.Acleardescriptionoftheissuehelpstherecipientunderstandtheurgencyandtakeappropriateaction.Thesubjectlineshouldbeconciseandclearlystatethepurposeofyouremail.Forexample:“MissingPackageInquiry–Order#1234567.”Aclearsubjectlinehelpstherecipientquicklyunderstandtheissueandprioritizesyouremail.SubjectLineIssueDescriptionGreetingsRequestAssistanceIncludeyourbestcontactinformationforfurthercommunication,suchasyourphonenumberandemailaddress.Thiswillallowthemtoreachouttoyoueasily.Providingeasycontactinformationensuressmoothcommunicationforresolvingtheissue.Intheopeningparagraph,brieflyexplainthereasonforyouremail.Bepoliteandconcise,statingthatyouarewritingregardingamissingpackage.Apoliteintroductionhelpstoestablishacooperativetoneforresolvingtheissue.IntroductionContactInformationEndyouremailpolitelywithasuitableclosing,suchas“Thankyouforyourattentiontothismatter”or“Iappreciateyourpromptassistance.”Apoliteclosingleavesagoodimpressionandencouragespromptaction.Provideallrelevantinformationaboutthepackage,includingordernumber,trackingnumber,expecteddeliverydate,andpackagecontents.Completedetailsmakeiteasierfortheshippingcompanytolocateandresolvetheissuewithyourpackage.PackageDetailsClosingWhatisIncludedintheEmailUnderstandingShippingMarks:ImportanceandExamplesPart02Shippingmarksaresymbols,numbers,orlettersplacedonpackagestoprovideessentialinformationabouttheshipment.Theyhelpidentifycontents,destination,handlinginstructions,andothercriticaldetails.Thesemarksaretypicallyplacedontheexteriorofthepackagingandarevisibletoanyonehandlingtheshipment.DefinitionTheyensurethatgoodsarehandledcorrectlyandreachtheirintendeddestinationwithoutissues.Theyarevitalforefficientsupplychainmanagement.Propershippingmarkscanpreventlosses,misplacements,anddelaysinthelogisticsprocess.PurposeWhatareShippingMarks?01IdentificationandTrackingShippingmarksplayavitalroleinidentifyingandtrackingshipmentsthroughoutthesupplychain.Theyhelplogisticsprovidersandcustomsofficialsquicklyrecognizethecontentsanddestinationofapackage.Accurateidentificationiscrucialforpreventinglossesandensuringtimelydelivery.03FacilitatingCustomsClearanceCustomsauthoritiesrelyonshippingmarkstoprocessandclearshipmentsefficiently.Accuratemarkshelpcustomsofficialsverifythecontents,assessdutiesandtaxes,andensurecompliancewithimportandexportregulations.Thisspeedsupcustomsclearanceandreducestheriskofdelaysatborders.02CompliancewithRegulationsManycountriesandinternationalshippingorganizationshavespecificregulationsregardingshippingmarks.Properlymarkedpackagesensurecompliancewiththeseregulations,thusavoidingfinesandlegalissues.Forexample,hazardousmaterialsmustbeclearlymarkedaccordingtointernationalstandardstoensuresafehandlingandtransport.04EnhancingSafetyCertainshippingmarksindicatehandlinginstructions,suchas"Fragile,""ThisSideUp,"or"KeepDry."Thesemarkshelphandlersunderstandhowtoproperlymanagethepackage,reducingtheriskofdamageduringtransit.Forhazardousmaterials,specificmarksindicatethenatureofthehazardandtheprecautionsrequired,ensuringthesafetyofeveryoneinvolvedinthetransportationprocess.05StreamliningLogisticsOperationsShippingmarksstreamlinelogisticsoperationsbyprovidingessentialinformationataglance.Warehousestaff,transporters,andotherlogisticspersonnelcanquicklyidentifythecontentsanddestinationofpackages.Thisefficiencyreduceslaborcostsandimprovesoverallsupplychainperformance.ImportanceofShippingMarksIdentificationmarksincludesymbols,numbers,orlettersthatuniquelyidentifyashipment.Thesemarksoftenincludetheconsignee’sname,ordernumber,andotheridentifiersthathelpintrackingandmanagingtheshipment.Forexample,apackagemighthavemarkslike"Consignee:ABCElectronics,OrderNumber:12345."IdentificationMarksHandlingmarksprovideinstructionsonhowtohandlethepackage.Commonhandlingmarksinclude"Fragile,""ThisSideUp,""KeepDry,"and"HandlewithCare."Thesemarksinstructhandlerstobecautiousandmaintainthecorrectorientationtopreventdamage.HandlingMarksDestinationmarksindicatethefinaldestinationoftheshipment.Thesemarkstypicallyincludetheconsignee’saddress,city,andpostalcode.Theyhelpensurethatthepackagereachesthecorrectrecipient.DestinationMarksHazardousmaterialmarksareusedtoidentifyshipmentscontainingdangerousgoods.Thesemarkscomplywithinternationalregulationsandincludesymbolsandcodesthatspecifythetypeofhazard.Forexample,acontainercarryingflammableliquidsmighthavemarkslike"FlammableLiquid(Symbol),UNNumber:1993,HazardClass:3."HazardousMaterialMarksWeightanddimensionmarksprovideinformationabouttheweightandsizeofthepackage.Thesemarksareessentialforlogisticsproviderstodeterminetheappropriatehandlingequipmentandtransportationmethods.Forexample,apalletofheavymachinerypartsmighthavemarkslike"Weight:500kg,Dimensions:120cm×80cm×100cm."WeightandDimensionMarksBarcodesandQRcodesareincreasinglyusedinshippingmarksforautomatedtrackingandidentification.Thesecodescanbescannedtoquicklyretrieveinformationabouttheshipment.Scanningthebarcodeprovidesquickaccesstoshipmentdetails,improvingtrackingandmanagementefficiency.BarcodeandQRCodeMarksTypesofShippingMarksApackagecontainingelectroniccomponentsmighthavethefollowingidentificationmarks:"Consignee:ABCElectronics,OrderNumber:12345,ItemCode:EC⁃5678."Thesemarkshelpidentifytheshipmentandensureitreachesthecorrectrecipient.Example1:IdentificationMarks+Acratecontainingglasswaremighthavethefollowinghandlingmarks:"Fragile,ThisSideUp,HandlewithCare."Thesemarksinstructhandlerstobecautiousandmaintainthecorrectorientationtopreventdamage.Example2:HandlingMarks+Apackagedestinedforaretailstoremighthavethefollowingdestinationmarks:"Consignee:XYZRetailStore,Address:789MarketStreet,Cityville,ZIP12345."Thesemarksensurethepackagereachesthespecificstorelocation.Example3:DestinationMarks+Acontainercarryingflammableliquidsmighthavethefollowinghazardousmaterialmarks:"FlammableLiquid(Symbol),UNNumber:1993,HazardClass:3."Thesemarksindicatethenatureofthehazardandcomplywithinternationalregulationsfortransportingdangerousgoods.Example4:HazardousMaterialMarks+Apalletofheavymachinerypartsmighthavethefollowingweightanddimensionmarks:"Weight:500kg,Dimensions:120cm×80cm×100cm."Thesemarkshelplogisticsprovidersplantheappropriatehandlingandtransportationmethods.Example5:WeightandDimensionMarks+Apackagewithabarcodemighthavethefollowinginformationencoded:"TrackingNumber:987654321,ShipmentDate:2024-05-23,Destination:DEFManufacturing."Scanningthebarcodeprovidesquickaccesstoshipmentdetails,improvingtrackingandmanagement.Example6:BarcodeandQRCodeMarks+ExamplesofShippingMarks时间：2025.02DUFE谢谢大家时间：2025.02DUFEChapter11Insurance目录1.Insurance:ImportanceandTypes3.UsefulSentencesandTerms2.SpecimenLetters4.ExercisesInsurance:ImportanceandTypesPart01Insuranceinlogisticsaddressescomplexitiesanduncertaintiesinglobaltransportation.Itprotectsagainstlossesduetoaccidents,theft,andweather-relateddamages.Astradegrowsexponentially,companiesfacehigherrisksincross-bordertransactions.Insuranceensuresfinancialstabilityandcontinuityofbusinessoperations.MitigatingRisksinGlobalTradeWhyInsuranceisImportantCoversdamagescausedbytheinsuredtothirdparties’propertyorhealth.Itprovideslegalprotectionandsupportforclaimsmadebyaffectedparties.Essentialforcompaniestoavoidlegalandfinancialrepercussionsfromaccidentsornegligencethatmayharmothersduringtheiroperations.LiabilityInsuranceProtectsagainstincomelossduetocoveredhazardsliketheft,fire,ornaturaldisasters.Itensuresbusinessescanrecoverfinanciallyfromdisruptions.Helpsmaintainoperationalstabilityandfinancialhealth,allowingcompaniestocontinuefunctioningandservingcustomersdespiteunforeseenevents.BusinessInterruptionInsuranceOfferscomprehensivecoverageforgoodsintransit,includingtheft,vandalism,anddamagesduringloading/unloading.Itadaptstospecificsecurityneeds.Protectsagainstawiderangeofriskslikefires,explosions,andrefrigerationfailures.Itensuresbusinessesarecompensatedforanymaterialdamagesorlosses.CargoInsuranceCoversrisksofnon-paymentbycompaniesindomesticandforeignmarkets.Itstrengthensacompany’smarketpositionbymitigatingcommercialrisks.Helpsbusinessesexpandtheirmarketreachwithoutthefearoffinanciallossduetocustomerinsolvencyorpaymentdefaults.CreditInsuranceCoverslossesanddamagestogoodsduringtransportationviamaritime,aerial,andlandroutes.Itprovidesfinancialprotectionforvariousrisks.Essentialforbusinessesasitsafeguardsagainstunforeseeneventslikeshipwrecks,planecrashes,andvehicleaccidents,ensuringgoodsreachtheirdestinationsafely.TransportationInsuranceTypesofInsuranceinInternationalTradeSpecimenLettersPart02RequestingInsuranceDetailsAletterrequestingdetailsaboutinsurancecoverageandterms.Ithighlightstheimportanceofclearcommunicationregardinginsurancepolicies.Demonstrateshowbusinessesnegotiateinsurancetermsandseekinformationtomakeinformeddecisionsabouttheircoverage.LetteronInsuranceTermsAletterrequestingthedeletionofaspecificinsuranceclause.Itaddressestheneedforflexibilityandnegotiationininsuranceagreements.Showshowbusinessescanworkwithpartnerstoadjustinsurancetermstobettersuittheirneedsandreduceunnecessarycosts.AmendingInsuranceClauses0102LetteronInsuranceClauseAmendment01./02./NegotiatingCoverageTermsAletterdiscussingthetermsofinsurancecoverage,includingpremiumratesandcoveragelimits.Itemphasizestheimportanceofadheringtocontractualstipulations.Illustrateshowbusinessescannegotiateinsurancecoveragewhilemaintainingcompliancewithcontractualagreementsandmanagingcosts.LetteronInsuranceCoverageAletterdetailingtheprocessoffilinganinsuranceclaimfordamagedgoods.Ithighlightstheimportanceofproperdocumentationandcommunicationwithinsurers.Demonstrateshowbusinessescaneffectivelyhandleinsuranceclaimstorecoverlossesandensuretheyreceiveappropriatecompensation.FilinganInsuranceClaimLetteronInsuranceClaimExtendingInsurancePoliciesAletterconfirmingtheextensionofaninsurancepolicy.Itaddressestheneedfortimelycommunicationandpaymentofadditionalpremiums.Showshowbusinessescanextendtheirinsurancecoveragetoprotectagainstongoingrisksandensurecontinuousprotectionfortheiroperations.LetteronPolicyExtensionUsefulSentencesandTermsPart03Acollectionofcommonsentencesusedininsurance-relatedcommunications.Ithelpsindraftingclearandeffectiveinsurance-relatedcorrespondence.Providesexamplesofhowtoexpressinsurancerequirements,coveragedetails,andnegotiationpointsinprofessionalandpreciselanguage.CommonInsurancePhrasesUsefulSentencesonInsuranceAlistofkeyinsurancetermsandtheirdefinitions.Ithelpsinunderstandingtheterminologyusedininsurancepoliciesandnegotiations.EnsuresclarityandaccuracyincommunicationbyprovidingclearexplanationsoftermslikeAllRisks,F.P.A.,andWarRisk.GlossaryofInsuranceTerms0102TermsUsedinInsuranceExercisesPart04Exercisesthatinvolvecreatingsentencesusingspecificinsuranceterms.Ithelpsinreinforcingtheunderstandingandusageoftheseterms.0102Encourageslearnerstopracticeusinginsurance-relatedvocabularyincontext,improvingtheirabilitytocommunicateeffectivelyinthisarea.CreatingSentenceswithInsuranceTermsSentenceConstruction0102Exercisesthatrequirefillingintheblanksinsentencesrelatedtoinsurance.Ittestsknowledgeofinsurancetermsandtheircorrectusage.Helpslearnersidentifyandcorrectcommonmistakesininsurance-relatedsentences,ensuringtheycanaccuratelyexpressinsurancerequirements.CompletingInsurance-relatedSentencesFillintheBlanksProvidespracticeinaccuratelyconveyinginsurance-relatedinformationacrosslanguages,ensuringclearcommunicationininternationalbusinesscontexts.Exercisesthatinvolvetranslatinginsurance-relatedsentencesandletters.Ithelpsinunderstandingandexpressinginsuranceconceptsindifferentlanguages.TranslatingInsurance-relatedTextsTranslationExercises时间：2025.02DUFE谢谢大家时间：2025.02DUFECHP12ComplaintsandClaimsCONTENTS目录WritingandHandlingComplaintEmailsSpecimenLettersUsefulSentencesandTermsExercisesWritingandHandlingComplaintEmailsPart01AddresstheRecipientUseformalsalutationslike“Dear”followedbytherecipient’sname.Ifunsure,use“Towhomitmayconcern”orcontactageneraldepartment.IncludeAttachmentsAttachsupportingdocumentslikereceipts,photos,orvideos.Ensuretheevidenceisclearandrelevanttothecomplaint.OutlinetheFundamentalInformationClearlystatetheissueandhowitwasdiscovered.Includelogisticaldetailssuchasdate,time,andlocation.SignoffProfessionallyUseaprofessionalclosinglike“Sincerely”followedbyyourname.Includeaprofessionalemailsignatureifapplicable.SummarizeYourExperienceDescribetheimpactoftheissueonyouoryourbusiness.Mentionanyattemptsmadetoresolvetheissueindependently.EditandProofreadRemoveemotionallanguageandensureclarity.Checkforgrammar,punctuation,andspellingerrors.DescribeYourDesiredResultsSpecifythedesiredoutcome,suchasareplacementorcompensation.Provideaconstructivesuggestionandareasonabletimeframeforresolution.GetYourToneJustRightUsetonerewritesuggestionstoavoidmiscommunication.Ensuretheemailispoliteandconcise.WritingaComplaintEmailComplaintEmailtoaCompanyIssue:Damagedgoodsreceived.Resolution:Requestforcompensationandaneworder.ComplaintEmailaboutaColleagueIssue:Unprofessionalbehaviorbyamanager.Resolution:RequestforameetingwithHRandpossibledepartmenttransfer.ComplaintEmailtoaContractorIssue:Flooringinstalledbythecontractorisdamaged.Resolution:Requestforrepairatnoextracost.STEP03STEP01STEP02ExamplesofComplaintEmailsAcknowledgingtheIssueOfferingCompensationorDiscountApologizingfortheInconvenienceEscalatingtoaSupervisororManagerThankthecustomerforbringingtheissuetoyourattention.Assurethemthatresolvingtheirconcernisapriority.Offeragoodwillgesturesuchasadiscountorcompensation.Processtheofferpromptlyuponcustomerapproval.Sincerelyapologizeforanyinconveniencecaused.Committomakingthingsright.Informthecustomerthattheissuehasbeenescalated.Provideanexpectedtimeframeforaresponse.RequestingAdditionalInformationExplainingPoliciesorTermsProvidingaSolutionRequestingPatienceandUnderstandingAskforspecificdetailstobetterunderstandthesituation.Promisetoprovideasolutiononcetheinformationisreceived.Clarifycompanypoliciesinaclearandconcisemanner.Explainthereasonsbehindthepolicy.Outlineaproposedsolutionindetail.Askthecustomerifthesolutionissatisfactory.Thankthecustomerfortheirpatience.Assurethemthattheissueisbeinginvestigated.HandlingCustomerComplaintsSpecimenLettersPart02Issue:Damagedgoodsreceivedduetoimproperpacking.Resolution:Requestforcompensationof$27,500.ClaimonSmartKids’WatchIssue:Disputeoverresponsibilityfordamagedgoods.Resolution:Suggestsharingthelossbetweenbothparties.0102ResponsetoClaimIssue:Wrongmodelofsmarthealth&fitnesswatchessent.Resolution:Replacementsentandadditionaldiscountoffered.IncorrectModelShippedIssue:Delayindeliveryaffectingoperations.Resolution:Specialarrangementsmadeforfasterdelivery.DeliveryServiceComplaintUsefulSentencesandTermsPart03Goodsshouldhavearrivedaweekago.Fivecasesweredamagedupondelivery.Wehadtoselltheitemsatreducedprices.PART01PART02PART03UsefulSentencesJustifiedclaimEquitablesettlementImpartialjudgment010203EvidenceofdamageTocompensateTosettleamicably040506TermsUsedinMakingComplaintsExercisesPart04Translateandusewordslike“discharge,”“compel,”and“attribute”insentences.01TranslationandSentenceConstruction01Questionsoncor