SZDB∕Z 287-2018 物业管理基础术语

SZDB/ZSZDB/Z287—2018物业管理基础术语Basicterminologyofpropertymanagement2018-02-09发布2018-03-01实施深圳市市场监督管理局发布I 1 1 8 8 9 9 1注2：物权法律关系的客体即是物。是指凡是存在于人身之外，能够为人力所支配和控制，能够满足人们某种需要2担保物权人在债务人不履行到期债务或者发生当事人约定的实现担保物权的情形，依法享有就已经竣工和正在使用中的各类建筑物、构筑物及附属设备、配套设施、相关场地等组成的房地产注2：在物业管理中具备业主身份的情况一般有三种：房屋不动产权属证书持有人；具备不动产登记条件，待领房业主的建筑物区分所有权ownerspartitionedownershipof由特定的业主拥有独立产权的，建筑物房屋所有权证书记载的套内面积的所有部分以及专有设备3不动产的相邻各方在行使所有权或其他物权时因相互间应当给与方便或接受限制而发生的权利义注：业主对建筑物专有部分以外的共有部分，享有权利，承担义务，建筑物管理的多种模式multiplemodesofbuildin）；4泛指一切为了维持房屋建筑的物理机能和正常发挥其经济、社会功能而对其所进行的一切管理活业主通过选聘物业服务企业，由业主和物业服务企业按照物业服务合同约定，对房屋及配套的设注2：特指区分所有建筑物业主（区分所有权人）对物业实现共同管理（成员）权和履行管理义务的一种社会化、制定《管理规约》对物业实行自治管理并依法选聘物业服务企业，委托并监督其按照法律法规和物业服务合物业管理服务propertymanageme物业服务企业受业主的委托，按照相关法规以及《管理规约》和物业服务合同的约定，在物业管理物业服务企业propertyservice物业服务专业供应商professionalpropertyserv物业服务合同propertyservice物业服务企业与业主(或业主大会授权的业主委员会)之间就物业管理服务及相关的物业管理活动5物业管理区域propertymanage物业管理招标callforbids物业管理投标propertymanage注：主要包括业主与业主、业主与建设单位、业主与物业服务企业以及物6首次业主大会会议筹备组committeeforpreparationforthefirsttime业主大会会议conferenceofown由业主委员会按照业主大会议事规则组织业主大会全体成员召开的会议，分为定期会议和临时会业主大会议事规则rulesofpro7注：管理规约是规定业主和物业使用人及物业管理服务机构共同遵守的临时管理规约temporarymanag行业自律self-disciplineofpropert物业管理联席会议jointconferenceonpropert——街道办事处物业管理联席会议由街道办事处根据物业管理工作实际，组织辖区城管、规划土地监察、公安、安监、维稳、信访、环境保护、社区工作站等部门、机构召开，依法协调处理8前期物业管理propertymanagementpriortotheappointmentbyow竣工验收completionand工程建设项目竣工后，由建设单位组织相关单位会同政府主管部门，对该项目是否符合规划设计物业承接查验propertydelivery物业交接查验propertydelivery物业管理服务权的移交transferofpropertymanagement9业主(住户)手册owners’(tenant房屋及设备设施管理buildingsequipment&facilit专有设备设施proprietaryequipme严重损坏房seriouslydamag物业管理用房premisesofproperty为降低故障率或防止房屋及设备设施性能劣化，按事先规定的修理计划和技术要求进行的维修活物业项目编码propertypro设备设施编码equipment&facil建筑物外共有部位清洁commonareasandstructuresclean物业公共秩序管理服务propertypublicordermanageme物业服务企业依法履行安全生产责任的同时，在物业管理注：一般包括公共安全防范管理、消防管理、突发事件应急管理、小区施的使用秩序管理、业主和物业使用人对建筑物不当使用行为和活妨害行为管理等服务以及协助和配合建设规划、环境卫公共安全防范管理publicsafetyprecautio系统设备的运行维护和管理，施工现场管理，配合基层政府组织物业绿化养护propertyafforestation物业资产管理propertyasset物业专项维修资金propertyspecialmainten主要由建设单位首期按照建筑物建设造价的一定比例一次性归集和业主按月缴纳的两部分资金组物业管理费propertymanage注：其主要构成主要包括该物业项目人员费用、绿化养护费、清洁卫生费包干制计费方式contract-systemaccounting酬金制计费方式commission-systemaccou物业管理档案propertymanage绿色物业管理greenpropert合同能源管理energyperformanc能单位提供必要的服务，用能单位依据节能效益支付节能服务公司的投入及其合理利润的节能服务机注2：分项计量是管理节能的重要手段，也是节能物业服务业主满意度ownersatisfactionsur物业管理第三方机构thethirdpartiesofproperty物业管理信用体系propertymanagementcred以相关法律法规、《管理规约》和物业服务合号号B包干制计费方式....................................................................6.5.6保洁服务..........................................................................6.2.1C承重结构............................................................................5.5酬金制计费方式....................................................................6.5.7D大修工程.........................................................................6.1.16担保物权............................................................................2.5电子投票............................................................独立产权业主.......................................................................2.31F房屋................................................................................2.7房屋管理...........................................................................2.18房屋及设备设施管理................................................................6.1房屋修缮..........................................................................6.1.2分项计量............................................................................7.3G公共安全防范管理.................................................................公众责任保险......................................................................6共有设备...........................................................................2.15共有设施...........................................................................2.16共有部分...........................................................................2.13共有产权业主.......................................................................2.32管道疏通服务......................................................................6.2管理规约...........................................................................2.41H行业自律...........................................................................2.43合同能源管理........................................................................7.2基本完好房........................................................................6.1.6基本指标.........................................................................6.1.18监控..............................................................................6.3.6建设单位...........................................................................2.29建筑物编码.......................................................................6.1.20建筑................................................................................2.6建筑物管理的多种模式...............................................................2.17建筑物内共有部位清洁..............................................................6.2.3建筑物外共有部位清洁..............................................................6.2.2建筑主体............................................................................5.4紧急抢修.........................................................................6.1.13竣工验收............................................................................3.3K客户管理.........................................................................6.5.11L立体绿化..........................................................................6.4.4临时管理规约.......................................................................2绿化管理..........................................................................6.4.1绿化养护检查......................................................................6.4.3绿色物业管理........................................................................7.1Q前期物业服务合同....................................................................3.4前期物业管理........................................................................3.1清洁检查..........................................................................6.2.8R入住................................................................................5.1设备设施..........................................................................6.1.3设备设施编码.....................................................................6.1.21社区智慧通..........................................................................7.9首次业主大会会议筹备组.................................................所有权..............................................................................2.3T特约服务..........................................................................6.5.3突发事件..........................................................................6.3.3突发事件应急管理..................................................................6.3.4W外墙清洗..........................................................................6.2.5完好房............................................................................6.1.5危险房屋..........................................................................6.1.9维修保养.........................................................................6.1.11物..................................................................................2.1物权................................................................................2.2物业................................................................................2.8物业承接查验........................................................................4.1物业交接查验........................................................................4.1物业服务...........................................................................2.20物业管理费........................................................................6.5.5物业服务专业供应商.................................................................2.22物业服务合同.......................................................................2.23物业服务企业.......................................................................2.21物业管理区域.......................................................................2.24物业服务项目退出....................................................................4.3物业服务业主满意度.................................................................7.11物业公共秩序管理服务..............................................................6.3物业共有部位.......................................................................2.14物业管理...........................................................................2.19物业管理档案.....................................................................6.5.10物业管理法律关系...................................................................2.27物业管理法律责任...................................................................2.28物业管理服务.......................................................................2.20物业管理服务权的移交................................................................4物业管理用房.....................................................................6.1.10物业管理联席会议...................................................................2.44物业管理第三方机构.................................................................7.12物业管理投标.......................................................................2.26物业管理信用体系...................................................................7.13物业管理责任保险..................................................................6.5.8物业管理招标.......................................................................2.25物业经营..........................................................................6.5.1物业绿化养护......................................................................6.4.2物业使用人.........................................................................2.30物业项目编码.....................................................................6.1.19物业专项维修资金..................................................................6.5.4物业资产管理......................................................................6.5.2X相邻关系...........................................................................2.12相邻权.............................................................................2.12消防管理..........................................................................6.3.5小修（养护）工程.................................................................修缮周期.........................................................................6.1.17巡逻..............................................................................6.3.7Y严重损坏房........................................................................6.1.8业主................................................................................2.9业主(住户)手册......................................................................5.2业主大会...........................................................................2.33业主大会会议.......................................................................2.37业主大会议事规则...................................................................2.38业主的建筑物区分所有权.....................................................业主票权数.........................................................................2.40业主委员会.........................................................................2.34一般损坏房........................................................................6.1.7泳池清洁..........................................................................6.2.6用益物权............................................................................2.4与会...............................................................................2.39预防性维修.......................................................................6.1.12Z早期介入............................................................................3.2执行秘书...........................................................................2.35智慧服务............................................................................7.6智慧社区............................................................................7.4智慧社区综合信息服务平台...........................................智慧物业............................................................................7.5智慧政务............................................................................7.7专项清洁..........................................................................6.2.4专有部分...........................................................................2.11专有设备设施......................................................................6.1.4中修工程.....................................................................装修管理............................................................................5.3Aadjacentrelation..................................................................2.afforestationmaintenanceinspection.....................................architecturalsubject..............................................................Bbasicindicator..................................................................6.1.18basicallyintactbuilding.........................................................6.buildingcode....................................................................6.1.20building............................................................................2.6buildingsequipment&facilitiesmanagement...............................Ccallforbidsonpropertymanagement..................................cleaninginspection..............................................................cleaningservice..................................................................co-owners..........................................................................2.32commission-systemaccountingmitteeforpreparationforthefirstticommonareasandstructurescleaningcommonareasandstructurescleaningoutsidethebuicommonareasandstructuresofmonareasandmonmonpletionandacceptance....................................................conferenceofowners’meeting...............................................constructionunit..................................................................contract-systemaccountingapproach.....................................customermanagement..............................................................Ddecorationmanagement..........................................................dilapidatedbuilding.............................................................Eearlyintervention...............................................................electronicvoting.................................................................emergencymanagement............................................................emergencyrepair.................................................................emergency.........................................................................6.3.3energyperformancecontracting............................................exclusiveparts....................................................................2.11exitofpropertyserviceitems...........................................externalwallcleaning...............................................Fequipment&facilities...............................................equipment&facilitiescode.........................................firemanagement...................................................................6.3.5Ggenerallydamagedbuilding.............................................greenpropertymanagement............................................greeningmanagement...............................................................6.4.1Hhouserepairing...................................................................6.1.2housingmanagement.................................................................2.18housing.............................................................................2.7independentpropertyowner..................................informationserviceplatformforsmartcommunity.........intactbuilding..................................................................jointconferenceonpropertymanagement..........................Llegalobligationsandliabilitiesofpropertymanagement.....legalrelationshipsofpropertymanagement...................load-bearingstructure.......................................Mmaintenance......................................................................6.1.11majorrepairproject...........................................................managementstipulation..........................................................minorrepairproject...........................................................monitoring........................................................................6.3.6multiplemodesofbuildingmanagement..........................................Nnachbarrecht.......................................................................2.12Ooccupancy...........................................................................5.1occupantoftheproperty.........................................................owners’(tenants’)handbook..................................................ownersatisfactionsurveyonpropertyservice....................owner...............................................................................2.9owners'meeting....................................................................2.33owners'committee..................................................................2.ownerspartitionedownershipofbuildingareas....................Pparticipateinowners'meeting....................................................partialrepairproject...........................................................6.1patrol............................................................................6.3.7premisesofpropertymanagement.................................................preventivemaintenance...........................................................6.1professionalpropertyserviceperty............................................................................2.8propertyafforestationpertyassetmanagement.........................................................6propertydeliverypertymanagementarea...........................................................2propertymanagementbids...........................................................2propertymanagementcreditpertymanagementfee...........................................................6.propertymanagementfile.........................................................6.5propertymanagementliabilitypertymanagementpriortotheappointmentbyowners'meepropertymanagementpertymanagement................................................................2.19propertyoperation................................................................6.5.1propertyprojectcode............................................................6.1.19propertypublicordermanagementservice.................................propertyright......................................................................2.2propertyservice...................................................................2.20propertyservicecontractpriortopropertyservicecontracts......................................................