酒店英语 课件 第二章酒店预定

Chapter2Reservation

酒店预定

Decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFfalse.

1.____________OPERAoffersthereservationistatoolwhichcanbeusedtomaximizebookingsandincreaserevenueofahotel.2.____________OPERAcanautomaticallydisplaythekeyinformationsuchastheproperty,room,andtheratedescriptionsindifferentlanguagesexceptforChinese.3.____________OPERAsupportsinterfacingtomajoryieldmanagementsystems.Agentsdeterminebestavailableratesforaday.4._____________Ittakeseffortstohandlecomplexoperationssuchasroutinginstructionsandsplitcharges,sharedreservations,loyaltyprogram,negotiatedrates,andratediscounts.5.______________Color-codingthroughoutthesalesscreenletsandagentseeaglancewhyproperty,room,orratemightbeavailable.6.______________TheconservationistcanuseOPERAtosearchforpropertyname,city,region,propertyfeatures,propertytypes,attractions,raterange,andsoon.warm-up

1. Surname2. Initials3. #ofPax4. RoomType5. Arrivaldate,departuredate6. #ofnights

A.Howmanynightswillyouneedtheroom,sir?B.Whenwouldyoulikeyourroom,madam?C.Whattypeofroomdoyourequire/need?D.Howmanypeopleisthatfor?E.Couldyouspellyourname,sir?F.MayIhaveyournamesir?确认预订CanIjustconfirmthedetailsthen,please?Letmejustconfirmthedetailsofyourreservation,please.改变预定1、Iwouldliketochangemyreservationinformation.我想更改我的预订信息。2、Iwouldliketoextenditfortwomorenights.我想再延长两个晚上。取消预定I'dliketocancelmyreservation.Cancellationdeadline免费取消期限24hoursdeadline48hoursdeadlineCancelwithinthedeadlinefreeOr10%-15%cancellationcharge取消费用Servicecharge（酒店收取）的手续费New

TerritoriesShatinLionRockTsueWanTsingYiIslandLantauIslandHKIntiAirportCentralHongKongIslandOldKaiTakAirportSaiKung

西贡大屿山中环荃湾香港岛沙田旧启德机场青衣岛狮子山香港国际机场新界

Please

putthe

Englishnamesbesidethecorresponding

Chinesenames.A.在参照点以内，用介词in;ThehotelisintheeastofHonshuinKantoDistrict.酒店位于本州东部的关东地区。B.在参照点以外，用介词toThehotelistotheNorthofHonshuinHokkaido.酒店位于本州以北的北海道。在参照点以外，用介词to我们在香港岛以西的大屿山。Weare_____thewestofHongKongIsland______LantauIsland.莲花山在福田区，中心书城以北。LianhuaMountainis____thenorthofShenzhenbookcity_____FutianDistrict.toontoin在参照点以内，用介词in酒店在香港岛的东部北角区。Thehotelis____theeastofHongKongisland_____theNorthPointDistrict.莲花山在深圳福田区北部。LianhuaMountainis_______thenorthofFutianDistrictofShenzhen.inininAis时间（20minutes）(away)bybus/taxifromB

Aisa

时间…(20minute)bus/taxiridefromB

1.深圳信息学院离市中心1个小时的车程

2.广州离深圳坐火车五十分钟的时间

SZIITisonehourbymetrofromtheThecitycenter.

isaone-hourundergroundjourneyfromthecitycenter.GuangzhouisfiftyminutebytrainfromShenzhen.Guangzhouisafifty-minutetrainridefromShenzhen.CaseStudy案例分析1）AMuslimismakingareservation.Hewillcomewithhisfamilyincludingababy,whatextrainformationwouldyouask?如果一个穆斯林预订酒店，他将和家人包括一个婴儿入住，你要询问哪些额外信息？2）Youreceivedaphonecallforreservation,buttheguesthasastrongaccentthatyoucan’tclearlymarkdownthereservationinformation,whatwouldyoudo?你接到了一个预定电话，但是客人有很严重的口音以至于你无法有效记录订房信息。你该如何处理？Translation翻译

1）Wehavesinglerooms,doubleroomsdeluxesuitesandpresidentialsuite.________________________________________________________________2）Thereservationclerkwaspolite,sheusedcourteousphrase,andshepersonalizedtheconversationbyusingthecustomer’sname._________________________________________________________________3）很多酒店使用预定图表(reservationchart)来展示和记录可定房数（roomavailability）。______________________________________________________________4）预定可以分成两大类，有押金的预定和无押金的预定。_____________________________________________________________MoretoKnow课外链接以下是酒店预订确认函，请尝试写出英文版：尊敬的布朗先生，您以怀特先生的名义预订的1间高级大床房，2020-10-16入住，2020-10-17退房，客房预订确认号是FM816547，房价为RMB850含单早餐/间/晚（含6%的增值税），以上入住当天深圳的天气状况：多云，气温22-30摄氏度。酒店提供免费机场穿梭巴士服务，欢迎您提前预订。如需任何协助，请及时电话联系酒店地址：深圳市罗湖区深南大道1001号。inthenameofsuperiordoubleroomarrivaldatedeparturedatereservationnumberrate...pernig