教学课件-商务英语口语实训(上册)魏正珠

UnitOne

MeetingfortheFirstTime初次见面PartoneWarm-up

WhenyoumeetaVIPforthefirsttime,whatwouldyousaytohim/her?Discussthistopicwithyourpartnersingroups.ReferenceAnswerstoWarm-upNicetomeetyou,IamBrienfromChinaAgriculturalMachineryImportandExportCompany.It'snicetomeetyouhere.

(1)KeyWord(s)：Areyou…?Excuseme,butareyouBrienfromBrienCorporation?对不起，请问您是来自布莱恩集团的布莱恩吗？Excuseme,butareyouJohnfromIBMCompany?对不起，请问您是来自IBM公司的约翰吗？★LanguagePointsAreyou…?“您是……吗？”说话者通过这句话来确认听话人的身份。(2)KeyWord(s)：Mynameis...,I'm...of...MynameisBrien.I'mthemanageroftheBrienTradingCompany.我的名字是布莱恩，我是布莱恩贸易公司.MynameisBrien.I'mtheinterpreteroftheBrienExport&ImportCompany.我的名字是布莱恩，是布莱恩进出口公司的口译。(3)KeyWord(s)：introduce

Allowmetointroducemyself.I’mBrien,fromWashington(4)KeyWord(s)：workin在……工作IworkintheChinaDoraImportandExportCompany.IworkintheAmericanShippingCompany.(5)KeyWord(s)：onbehalfof…

(作为…的代表)

OnbehalfofABCCompany,I’mverygladtowelcomeyou.作为ABC公司的代表，我很高兴地欢迎您的光临I’vecometoreceiveyouonbehalfoftheCEO.我代表首席执行官来迎接您。I’vecometoreceiveyouonbehalfofMr.Brien.我代表布莱恩先生来迎接您(6)KeyWord(s)：receive

I'mveryhappyyoucancometoreceiveme.我很高兴你能来接待我Itismygreathonourthatyoucancometoreceiveme.您能来接我，是我莫大的荣幸。(7)KeyWord(s)：feelfree

Ifyouhaveanyfurtherquestions,pleasefeelfreetocallus.如果有任何问题，请打电话来。Feelfreetocallmewhenyouneedhelp.如果需要帮助就打我电话。Pleasefeelfreetocallus.请随时给我们打电话。Pleasefeelfreetocallmeathomeoratwork.请随时致电我家或办公地点商讨面谈时间。Ifyouhavequestionspleasefeelfreetocallme.有什么问题尽管打电话给我。(8)KeyWord(s)：considerate

Youarealwayssoconsiderate!你总是想的那么周到！Youarebeingsoconsiderate.您想得实在是太周到了。You'reright.Youcannotbetoocareful.你做得对。你无论怎么细心都不过分。Youcould(might)havebeenmorecareful.你本来可以更细心的。(9)KeyWord(s)：trip/flight/journey

Howwasyourtrip/flight/journey?您的旅行怎么样?Didyouhaveapleasant/niceflight?您旅途愉快吗？Didyouhaveasmoothjourney?您一路还顺利吗？(10)KeyWord(s)：haveahotelaccommodationHotelaccommodationwasscarceduringtheOlympicGames.奥运会期间，旅馆房间很难找到。Ofcourse,ifyouprefer,wecanarrangehotelaccommodation.当然如果你愿意，我们也提供旅馆住宿服务。Visitorshavedifficultyinfindinghotelaccommodationduringthesummer.夏季游客们很难在旅馆找到膳宿。(11)KeyWord(s):Howdoesthatschedulesoundtoyou?

Whatdoyouthinkofthatschedule?您认为那样的安排怎么样？WhatwouldyousaytohavingameetingonnextMonday?您觉得下周一开会怎么样？PartThreeClassroomActivities

ClassroomActivity1Twostrangersmeetattheairport.Theyintroducethemselvesandexchangeinformationaboutjobs,companiesandnationalities.Makeadialogueinpairsonthegivensituation.ReferenceAnswersto

ClassroomActivity1A:Excuseme.AreyouMr.BrienfromABCCorporation?B:Yes,Iam.AndareyouJohn?A:Yes,IamJohn,thegeneralmanagerofAssociatedBritishPictureCorporation.Nicetomeetyou,Mr.Brien.B:Nicetomeetyoutoo,IamasalesmanagerofABCCorporation.Didyouhaveapleasantflight?A:Oh,quiteaniceone.Theweatherisfinethroughouttheflight.B:Gladtohearthat.Mr.WanggoestoEngland.Mr.BrownandhissecretaryMs.Lilyaremeetinghimattheairport.Mr.WangandMr.Brownarefriendswhohaven’tseeneachotherforalongtime.Makeadialogueinpairsonthegivensituation.ClassroomActivity2Mr.WanggoestoEngland.Mr.BrownandhissecretaryMs.Lilyaremeetinghimattheairport.Mr.WangandMr.Brownarefriendswhohaven’tseeneachotherforalongtime.Makeadialogueinpairsonthegivensituation.ReferenceAnswersto

ClassroomActivity2Mr.Brown:Hi,Wang.Wehaven'tmetforages,longtimenosee.Mr.Wang:Yes,longtimenosee,how'severythinggoing?Mr.Brown:Aboutthesameasusual.Andyou?Mr.Wang:Fine!Mr.Brown:Well,howlongareyoustayinginFuzhou?Mr.Wang:Threedays.I’lltalkbusinesswithyourSalesDepartment.Mr.Brown:ThisismysecretaryMs.Lily,Ms.Lily,ThisisMr.Wang.Ms.Lily:Nicetomeetyou.Mr.Wang:Nicetomeetyoutoo.ClassroomActivity3Attheairport,ifyouwanttomakesurethattheperson/placeistheperson/placeyouarelookingfor,whatdoyousayinthesituation?Discussthetopicwithyourpartners.ReferenceAnswersto

ClassroomActivity3Excuseme.MayIaskyouaquestion?AreyouMr.BrienfromABCCorporation?Excuseme.IsthisthewaytoXinhuaRoad?

ClassroomActivity4Attheexitoftheairport,ifyouhaveelbow（推挤）yourwayouttothedoorofthebuswhichisverycrowded.Whatwouldyoudoandsayinthesituation?Discussthetopicwithyourpartners.ReferenceAnswersto

ClassroomActivity4ExcusemePartFiveHomework11.WhenSmith,thegeneralmanagerofBrienCompany,wasinformedofthatthecooperationbetweenhiscompanyandStarCompanyisprogressingsuccessfully,hedecidedtovisitthelattercompanywithhiswife.ThegeneralmanagerofStarCompanyisgoingtoreceivetheforeignguestswithyou.Attheexitoftheairport,yourgeneralmanagerwillfirstshakehandswiththegeneralmanagerofBrienCompanyandhiswifeafterintroduction.Exchangeyouropinionswithyourpartnersaboutthefollowingquestions:(1)Howwillyouintroduceyourself?(2)Howwillyouintroducetheotherthreepersonsinaproperorder?(3)Howwillyourmanagershakehandswiththeguestsinaproperorder?ReferenceAnswers(1)Presentthenamecardandthenmakeaself-introductionwhichincludesmyname,company,department,positionandsoon.ReferenceAnswers(2)Firstly,youcouldintroduceyourgeneralmanagertothecustomers.AndthenyouintroduceSmithandhiswifetoyourgeneralmanager.Finally,youmakeaself-introduction.ReferenceAnswers(3)YourmanagercouldshakehandswithSmithfirstandthenhiswife.Homework22.BothJohnandTomaregoingtoattendthedinnerpartytonightthisevening.Johnisyoungandsuperordinate,whileTomisoldbutinferiorinsocialposition.Whoshouldbeintroducedfirst?Exchangeyouropinionswithyourpartnersaboutthequestion.ReferenceAnswersYoumayintroduceTom,whoisoldbutinferiorinsocialposition,toJohnwhoisyoungandsuperordinate.Homework33.TranslatethefollowingsentencesintoEnglish.（1）我的名字是李颖，是Dora贸易公司的销售经理。（1）MynameisYingLi,thesalesmanageroftheDoraTradingCompany.（2）他本人非常地想见你，但是今天早上他太忙了。（2）Hehasbeenveryeagertomeetyou,buthewasunexpectedlybusythismorning.（3）我不喜欢拘泥于礼节。（3）I'mnotbigonformalities.（4）您的旅行如何？（4）Howwasyourflight?（5）您预订了酒店了吗？（5）Doyouhaveahotelaccommodation?（6）我已经在Grand酒店预订了双人房。（6）IhavebookedadoubleroomatGrandHotel.（7）我很高兴你能来接待我。（7）I'mveryhappyyoucancometoreceiveme.（8）我们真心希望你们在上海过得愉快。（8）Wereallywishyou'llhaveapleasantstayinShanghai..（9）我在美国船务公司工作。（9）IworkintheAmericanShippingCompany.Homework44.Challenge:Completethesentencesbasedonwhatyouhavelearned.（1）A:___Welcome______toABCcompany.B:__Thank___you.I'vebeen_expecting

tocomehere.（2）A:I’vecometoreceiveyouon_behalf

_oftheCEO.B：Heisalwaysso_considerate________.（3）A:I'mBrien,fromtheABCCompany.__Nice

tomeetyou.B:I'mJohn,fromKoreacompany.__Nice

_tomeetyoutoo.(4)I'mveryhappyyoucancometo_receive

me.（我很高兴你能来接待我）.(5)A:I'mveryhappyyoucancometoreceiveme.B:Don‘t_mention

_it.It’smy__pleasure.（不必客气,这是我的荣幸）(6)Howwasyour__flight

___?（您的旅行怎么样?）Didyouhavea__pleasant

journey?（您一路还顺利吗？）(7)Howwasyourflight?B:Very_good

.Ihadalong_sleep

ontheplane.（非常好，在飞机上，我还睡了好一会儿。）（8）Wereallywishyou'llhaveapleasant

stayinChina（我们真心希望你们在中国过得愉快。）（9）Wereallywishyou'llhaveapleasant_stay

inFuzhou.B:Thankyou.I___do_thinkwewill.(10)Excuseme,___but

__areyouBrienfromBrienCorporation?（对不起，请问您是来自布莱恩集团的布莱恩吗？）Excuseme,butareyouJohnfromIBM_Company__?（对不起，请问您是来自IBM公司的约翰吗？）(11)A:Excuseme,butareyouBrienfromBrienCorporation?B:Yes,__I’m__Brien__.(12)Allowmeto__introduce

___myself,I’mBrien,fromWashington.(13)Allowmetointroducea_friend__toyou.（让我给你介绍一个朋友。）(14)A:Allowmetointroducemyself.I’mBrien,fromWashington.B:_Nicetomeetyou____.(15)MynameisBrien.I'mthe_manager

oftheBrienTradingCompany(我的名字是布莱恩，我是布莱恩贸易公司的经理。)MynameisBrien.I'mthe_interpreter

_of_theBrienExport&ImportCompany.(我的名字是布莱恩，是布莱恩进出口公司的口译。)(16)A:MynameisBrien.I'mthemanageroftheBrienTradingCompanyB:___Gladtoseeyou___.(17)A:IworkintheChinaDoraImportandExportCompany.B:It’sniceto__meet

___youhere.(18)IworkintheAmericanShippingCompany.B:I’mvery_happy____tomeetyou.ThankYou!UnitTwo

BusinessReception商务接待PartOneWarm-up(1)Asthesecretaryofthegeneralmanager,youaregoingtoreceiveaVIPfromUSA.Howwillyoumakeaschedule?ReferenceAnswerSuchaschedulemayincludereceivingthecustomers,meeting,signingceremony,sightseeing,vehicles,lunch/dinnertime,andtheaccompanyingpersons.KeyWord(s)：lookforwardtoIlookforwardtoyourvisitnextweek.我期待你下周的来访。Lookforwardtoyourvisitatthescene!期待您的现场光临！Welookforwardtoyourvisitandcooperation.我们期待您的光临与合作！Lookforwardtoyourvisit,andsincerelycooperatewithyou.期待你的来访，真诚与你合作。KeyWord(s)：makesureIwanttomakesureyouhaveapleasantstayinBeijing.我希望你们在北京的逗留愉快。AlthoughHongKongissmallinsize,thereisalottosee,somakesureyoustayforalongtime!尽管香港不是很大，但是值得游览的地方却有很多，所以请留足够的时间给你的香港之行。Myjobistomakesurethatyouallhaveagreatstayherewithusandgoawayfeelingrelaxedandrefreshed.我的工作是确定你们和我们呆在这一段时间，走之后感到轻松和清新。KeyWord(s)：startwith

Let'sstartwithabrieftouraroundtheDepartment.我们就开始先整个部门绕一下。MaybewecouldstartwiththeProductDevelopmentDepartment(也许我们可以先参观一下产品开发部)Shallwestartwiththeassemblyline?咱们从装配线开始看好吗？KeyWord(s)：

inspection/qualitycontrol

Allofourproductshavetopassstrictinspectionbeforetheygoout.我们所有的产品在出厂之前必须要通过严格的检査。

Productsthatareexportedmustgothroughstrictinspection.出口的商品都要经过严格的检验。Allproductshavetopassstrictinspectionbeforetheygoout.Noonecanmatchussofarasquality!所有产品出厂前必须要经过严格检查。就质量而言，没有任何厂家能和我们相比！KeyWord(s):impression

What'syourimpressiononourfactory?您对我们工厂的印象如何？I'dliketoinviteyoutogiveyourimpressiononourcompany.我诚挚地邀请您来对我公司的印象进行一些评点。KeyWord(s)：beimpressedby...

Frankly,Ms.Sloan,Iwasveryimpressedbyyourletterandtalkingtoyouhasreinforcedthatgoodimpression.坦白地说，斯洛恩女士，我对你的来信印象深刻，和你的交谈更加深了这种良好的印象Weweremostimpressedbyyourefficiency.我们很钦佩你的工作效率。I'mimpressedbyyourapproachtobusiness.你们经营业务的方法给我留下了很深的印象KeyWord(s)：havegotto

Wehavegottorushtotheairport.我们必须赶紧去机场。Sorry,Ihavegottogonow.抱歉，我现在非走不可了。Firsthehastogotoreception.首先，他得去接待处。PartThreeClassroomActivitiesClassroomActivity11.Thefirstimpressionaguesthasofahotelisthewaythedoormanortheclerkgreetshim/her.Usuallyaguestformshisopinionofthehotelbythereceptionhefirstreceives.Discussthetwotopicswithyourpartners:(1)Tellsomewaystomakeaguestfeelwelcome.(2)Whyisaguest’sfirstimpressionofthehotelimportant?ReferenceAnswers(1)Makeyourappearancelooknice.Trytobehospitable,amicable,courteous,respectfultothecustomersandyourself,cooperative,honest,faithfulanddedicated.(2)Latercommunicationmaybebasedonthefirstimpression.ClassroomActivity22.Youaregoingtotoreceiveaforeignbusinessman.Trytomakeadialouguewithhim/her,arrangingforhis/hervisitinBeijing.SampleDialogueA:Goodmorning,Mr.Wilson.B:Goodmorning,Li,A:Didyouhaveagoodrestlastnight?B:Yes,Ihadasoundsleepinthenight.A:Andwhatdoyouthinkoftheroom?B:Oh,theroomisverynice.It’sverykindofyoutogetmesuchabrightandcomfortableroom.A:I’mgladyoulikeit.B:Ilikeitverymuch.Thankyou.A:HowmanytimeshaveyoubeentoChina?B:Iamastrangerhere,butI’vebeenlookingforwardtovisitingBeijing.A:Sightseeingisouragendatoday.B:Nice.IknowShanghaiisthemostinterestingtouristsightsforvisitors.Ihaveheardofthe

Imperial

Palace,theSummerPalace,andtheGreatWall.A:Notjustsightseeing.Chinesecuisine,notgreasy,winsitsreputationforfreshness,tenderness,softness,smoothnessofitsdisheswithmellowfragrance.B:TheChinesecuisineisoneoftheworldrecognizedcelebritydishes,ithasalonghistory,anditwasfavoredbythepeopleoftheworld.

A:Right.YougetthechancetotrythedishesIrecommended.

B:Wowmymouthiswatering.A:Wearehavingadinnerpartytonight,celebratinganothertenyearsofpartnership!B:Thankyouverymuchforyourinvitationandhospitality.ClassroomActivity33.Thismorning,youwillreceiveanimportantguestfromUSA,butyouarelate.Makeadialogueapologizingforbeinglateandintroducingyourcolleagues.ReferenceAnswersI'mterriblysorryforbeinglate,Bob.Therewasatrafficjam.Letmeintroducemycolleaguestoyou.Thisis…PartFiveHomework11.DiscusswithyourpartnersthebestagendaforaVIPwhoisgoingtovisityourcompanyonbusiness.Payattentiontothefeasibilityofyourideas.TipsSuchagendamayincludereceivingthecustomers,meeting,signingceremony,sightseeing,vehicles,lunch/dinnertime,andtheaccompanyingpersons.Homework22.TranslatethefollowingsentencesintoEnglish.(1)上午有一个商务会议。(1)Therewillbeabusinessmeetinginthemorning.(2)你有机会尝一尝佛跳墙。(2)YouhavethechancetohaveatasteofBuddhaSkippingWall.(3)西湖是个划船的好地方。(3)TheWestLakeisaniceplaceforboating.(4)你喜欢在哪见面，在办公室或者在饭馆附近？(4)Wheredoyouprefertomeet,intheofficeortherestaurantnearby?(5)你认为这儿天气怎么样？(5)Howdoyouliketheweatherhere?(6)我期待你下周的来访。(6)Ilookforwardtoyourvisitnextweek.(7)我的工作是确定你们和我们呆在这一段时间，走之后感到轻松和清新。(7)Myjobistomakesurethatyouallhaveagreatstayherewithusandgoawayfeelingrelaxedandrefreshed.(8)咱们从装配线开始看好吗？(8)Shallwestartwiththeassemblyline?(9)然后我们可以参观质检部。(9)ThenwecouldvisittheQualityControlDepartment.(10)这边儿请，这是你们的桌子。(10)Thiswayplease,thisisyourtable.(11)我们所有的产品在出厂之前必须要通过严格的检査。(11)Allofourproductshavetopassstrictinspectionbeforetheygoout.

(12)我诚挚地邀请您来对我公司的印象进行一些评点。(12)I'dliketoinviteyoutogiveyourimpressiononourcompany.(13)我们很钦佩你的工作效率。(13)Weweremostimpressedbyyourefficiency.(14)我们今天在这里是要回顾去年的工作并讨论来年的工作计划。(14)Weareheretodaytoexamineourworkinthelastyearanddiscussourplanfortheagenda.(15)多么希望你能多呆一会儿。(15)HowIwishyoucouldstaylonger.(16)我们必须赶紧去机场。(16)Wehavegottorushtotheairport.(17)谢谢您这么多年的帮助。(17)Thankyouforyourhelpalltheseyears.(18)让我们同心协力，携手共进，开创未来。(18)Letusworktogetherhandinhand,createthefuture.(19)我明天到机场为你送行。(19)Iwillseeyouoffattheairporttomorrow.(20)祝您一路顺风。(20)Iwishyouaverygoodjourney.Homework33.Challenge:completethesentencesbasedonwhatyouhavelearned.

(1)Therewillbea_daily__meeting__inthemorning.（上午有一个每日会议）(2)Haveataste_ofthenature___beauty__!(领略大自然的美丽！)(3)Whereisaniceplacefora_one-day___excursion__?(哪里是一日游的好地方？)(4)Iprefernotto__talk_______about__thisquestionatthemoment.(我现在宁愿不谈这个问题。)(5)HowdoyoulikeChinesefood?(6)Look__forward__toyourvisitatthescene!(7)I’vecometomakesurethatyouhaveanicestayinFuzhou.(8)MaybewecouldstartwiththeProductDevelopmentDepartment_(也许我们可以先参观一下产品开发部)(9)Thenwecouldlookatthe_Production

Section_（我们可以参观生产科）

(10)Thiswayplease,seeyou__later

______.

(11)Productsthatare__exported___mustgothroughstrictinspection.(出口的商品都要经过严格的检验。)(12)Thankyouforyour__speech

__.Itmadeadeep__impression

__onme.(谢谢你的演讲。它给我留下了一个深刻的印象。)(13)I'mimpressedbyyourapproachtobusiness.（你们经营业务的方法给我留下了很深的象。）(14)Havingameetingisour___agenda

__today.(我们今天的日程安排是开会)(15)Hopeyoustay__longer

_____nexttime.（希望下次你能多待会儿。）(16)First,hehastogoto__reception

.(首先，他得去接待处。)(17)Thankyouforyourinformation

.(谢谢你提供的信息。)(18)Letuswork___together__handinhand,createthe__future__.(让我们同心协力，携手共进，开创未来。)(19)I'llrememberto_see__you_off___tonight.(我会记住今晚来送您。)(20)Haveanice___trip__.(祝大家旅途愉快。)ThankyouUnitThreeTelephoneCalls电话应答PartOneWarm-up(1)WhatshouldbepaidspecialattentionwhenyouaregoingtoputthroughaVIPtoyoursalesmanager?Discussthistopicwithyourpartnersingroups.ReferenceAnswers

Thefollowingpointsmaybepaidspecialattention:(1)Saypolitely:‘Goodmorning.BrienTradingCompany.MayIhelpyou?’(2)Takenotes.KeyWord(s)：

put…through…(给…)接通(电话)

Couldyouputmethroughtothemanager?你能替我把电话接到经理那里吗？Couldyouputmethroughtothemanager'soffice?你能替我把电话接到经理办公室吗？CouldyouputmethroughtoMrWang,please?能给我接通王先生吗？KeyWord(s)：

holdtheline请别挂电话

Wouldyouholdtheline,please?请不要挂断好吗?Justaminute.Holdthelineplease.稍等一下，请别挂线。Willyoupleaseholdthelineaminute?请等一下，别挂上电话。Wouldyouliketoholdthelineforamoment?你能稍等一会（不挂电话）么？KeyWord(s)：onanotherphoneYes,holdonplease.She'sonanotherphonerightnow.好的，请稍等。她现在在接电话。Sorry,Iamstillonthephone.Couldyouholdforanotherminute?对不起，我还在讲电话，能不能再请你稍候一分钟。Unfortunately,he'sonanotherphonenow.Couldyoupleasegiveacallbacklater?他现在电话占线，请过会儿打来好吗？KeyWord(s)：leaveamessageMayIleaveamessage?我能留下口信吗？Pleaseleaveamessageafterthebeep.请在讯号后留下你的口讯。Sorry,Johnisn'tin,pleaseleaveamessage.对不起，约翰不在，请留个口信吧。Hedidn'tleaveamessage,buthere'shiscard.他没有留言，倒是留下了一张名片。KeyWord(s)：takeamessageThemanagerisout,canItakeamessage?经理外出了，我可以替你转个口信吗?Sorry,Sheisout.ShallItakeamessage?抱歉，她外出了，你要留口信吗？SorryIamnotsure.CanItakeamessage?对不起，我不清楚。你要留个口信吗？I'mafraidIcan't.Canyoutakeamessage?我恐怕不行。可以留个口信吗？KeyWord(s)：

pleasee-mailbacktome

Pleasewritemeane-mailwhenyougobacktoChicago.当你回芝加哥时，请写电子邮件给我。Pleasemailyourcommentsbacktome,Thankyou!请将您的意见以邮件形式回复给我，谢谢！PleasereviewtheE-mailandgiveacommentonit,thensendbacktome.收到邮件后请审阅并加上批注，然后回传给我。PartThreeClassroomActivitiesClassroomActivity11.Twospeakersareinvolvedinthisconversation.SpeakerAphonesspeakerBandsuggeststheirappointmentbeputofffrom1:30p.m.to2:30p.m.,becauseAhassomeurgentbusinesstodealwith.TrytoMakeadialoguewithyourpartner.ReferenceKeySentences

(1)Ihavebeendelayedhere.Theplanewon'ttakeoffbecauseofthefog.Iwouldliketoputoffourappointmentfrom1:30p.m.to2:30p.m.ifitisconvenientforyou.因为有雾飞机停航，我被延误地此地，要是你方便的话，我想把我们的约会推迟到星期四同一时间。(2)Doyoumeantoputofftheappointment?你想要推迟这次约会吗?(3)Thereweresomeemergencies.Couldweputoffourappointment?发生了一些事情。我俩的约会能不能延期?ClassroomActivity22.Mr.LinistalkingwithMrs.Wuonthephone.Heistellingherthathehasmadesomearrangementsforhertotakeaninspectiontourofthefactories.TrytoMakeadialoguewithyourpartner.ReferenceKeySentences

Iamverygladtogiveacarefularrangementforyourfuturevisit.我非常高兴能为您的来访做精心安排。Canyoubriefusondetailedarrangementofhervisit?能否介绍来访的行程的具体安排？Wewillvisit…inaccordancewiththearrangement.根据安排，我们将参观……ClassroomActivity33.Mr.Brown,anAmericanexporterofore,hasdecidedtoleaveShanghaiforFuzhouonthe18thtolookformorebusinessopportunities.SohehastocallMs.ZhangtochangetheirarrangementssincehewillleaveShanghai3daysaheadofschedule.Maketelephonecallsaccordingtothesituationsgiven.ReferenceKeySentencesThereisgoingtobeachangeinourarrangement.我们的安排将有一个变化。IamsorrythatIhavetochangemyarrangementssinceIwillleaveShanghai3daysaheadofschedule.很抱歉，我不得不改变行程安排，我将在比原计划提前三天离开上海。Seekfornewcustomerchannelsandnewmarkets.寻求新的客户渠道，开拓新的市场。PartFiveHomework11.Youareverysadwhenoneofyourimportantcustomerscallsyou.Whatandhowwouldyousay?Exchangeyouropinionswithyourpartnersaboutthetopic?ReferenceAnswers

Smilewhenyoupickupthephone.Speakkindlyandenthusiasticallyinordertoleaveagoodimpressiononthelistener.Homework22.TranslatethefollowingsentencesintoEnglish.(1)这里是售后服务部。有什么要帮忙的吗?(1)CustomerServiceDepartment.MayIhelpyou?(2)你能给我接通售后服务部吗？(2)CouldyouputmethroughtoAfter-salesDepartment?(3)我想和你们的老板讲话好吗？(3)MayIspeaktoyourboss?(4)请不要挂断好吗?(4)Wouldyouholdtheline,please?(5)他现在正在接另一通电话。(5)Heisbusyonanotherphonerightnow.(6)我能不能给他留个口信？(6)CanIleaveamessageforhim?(7)我能为您给他捎个口信吗？(7)CanItakeamessageforhim?Homework33.Challenge:completethesentencesbasedonwhatyouhavelearned.(1)ThisiscreditdepartmentofAgriculturalBankofChina.(这里是中国农业银行信贷部。)(2)Couldyouput_methroughtothemanager'soffice?(你能替我把电话接到经理办公室吗？)(3)MayIspeaktoyouin___private

___?(我可以私下跟你谈谈吗？）(4)Willyouplease__hold__thelineaminute?(请等一下，别挂上电话。)(5)Heistalkingon_another

__phone.Willyouwait?(他正在通话，您要不要稍等?)(6)Pleaseleaveamessageafterthebeep.(请在讯号后留下你的口讯。)(7)SorryIamnotsure.CanItakea_message_?(对不起，我不清楚。你要留个口信吗？)ThankyouUnitFour

Businesstravelling商务旅行PartOneWarm-up:(1)Ifyouwouldliketotravelforbusinessbyplane,doyouknowwhatthestepsare?Discussthetopicwithyourpartners.ReferenceAnswers

(1)Book/buytheticket.(2)Checkedallyourluggagesandobtainyourboardingpass.(3)Safetyinspection.(4)Boardtheplane.KeyWord(s)：

passport，declarationcard

MayIseeyourpassportplease?我可以看一下你的护照吗？Letmeseeyourpassportplease.Weneeditforregistration.请让我看看你地护照。我们挂号时需要。Yourpassportandcustomdeclarationcard,please.Doyouhaveanythingtodeclare?请出示护照和申报单。是否有任何东西需要申报?。KeyWord(s)：paydutyon

You'llhavetopaydutyonthiscamera.你要支付这个相机的关税。Youdon'thavetopayanydutyonyourwatchandsuit.你的手表和西装都不用交税。I'mafraidyouhavetopayquiteasumofdutyonthesevaluables.恐怕你得为这些贵重物品付相当一笔税金。Pleasegivethisdeclarationcardtothatofficerattheexit.请将这张申报卡交给出口处的官员。KeyWord(s)：applyforavisaIttookhimamonthtoapplythevisa.他申请签证花了一个月。WherecanIapplyforVisaonarrival?请问我在哪里申请落地签证？HowtoapplyworkvisawithoutleavingChina?如何申请工作签证？CanIapplyvisainShanghaiConsulOffice?我可以在上海领事馆申请签证吗？KeyWord(s):handinapplicationWeshallgivethemnoticetohandintheapplicationbeforeFriday.我们应该通知他们在星期五之前交上申请书。PleasefillintheapplicationformandhanditbackbeforeFriday.请填写申请表，并在星期五之前交回。Handinyourapplicationnow,otherwiseyouwillmisstheopportunity.现在就把申请交上来，否则的话你就会失去机会的。KeyWord(s)：financialstatus

Withoutanyfinancialaid,Ican'tgetastudentvisa.没有任何财政援助，我不能获得学生签证。Yes,lastyearmyvisaapplicationwasrejectedforfinancialreasons.是的，去年我由于资金原因被拒签了。Foryourvisa,weneedevidenceofyourfinancialstatusforthelastyears.对于你的留学签证，我们需要知道你过去几年的经济状况。KeyWord(s)：airline

Whichairlinewouldyouprefertoflywith?你想坐哪家航空公司的飞机?Whichairlinewouldyouprefer?你喜欢哪个航空公司？Letusknowifyoupreferaspecificairlinesowecanofferyouthelowestfaresandyourchoiceofcarrier.告诉我们您是否需要一条专门的定期航线，这样我们可以给您最低的票价，还能让您选择用什么飞机。KeyWord(s)：discount

It'squiteexpensive.Doyouhaveanyticketswithdiscount?挺贵的，你有打折机票吗？ThereisasaleonfaresfromChinatoJapan.中国飞日本的机票现在打折。Iwasluckytobuyadiscountairticket.我碰巧买了一张打折的机票。KeyWord(s)：reservationI'dliketomakeareservationtoShanghai.我想预订一张去上海的机票。Hello,I'dliketomakeareservationtoToronto.你好，我想订一张去多伦多的机票。CouldImakeareservationforflight8toBrussels?我可以预定去布鲁塞尔的8号班机座位吗？KeyWord(s)：therightcounter

IsthistherightcountertocheckinforCI865?CI865班机是在这各柜台办理登机手续吗?。Isthistherightcountertocheckinformyflight?这是办理登机手续的地方吗？Letmetakecareofeverything,allright?Now,let'sgotothecheck-incounter.Excuseme,I'mtransferringtoPairshere.Isthistherightcountertocheckin?请问，我在这儿转机到巴黎，是在这儿检票吗？KeyWord(s):overweightPleaseputyourluggageonthescale.Yourluggageisoverweight.您的行李超重了。Bemyluggageoverweight?我的行李超重了吗？Yourluggageweighssevenkilogramsinexcessoftheallowance.你的行李超重7公斤。Yourluggageisfivekilosoverweight.您的行李超重5公斤。KeyWord(s)：valuablesPleasetakeyourvaluableswithyou.贵重物品请随身携带。ShouldIkeepmypassportandmoneywithme?护照和金钱应随身携带吗？HowmanykilogramsofluggagecanIcarrywithme?我可以随身携带多少公斤行李？HowmanykilogrammesofluggagecanIcarrywithmeforaflight?我一次航班可以随身携带多少公斤行李？KeyWord(s)：boardtheplane

Well,canIboardtheplanenow?嗯，我现在可以上飞机了吗？

WhencanIboardtheplane?我什么时候能上飞机？Areyougoingtoboardtheplane?现在你要登机吗？Yes,wecanboardnow.是的，我们可以登机了。PartThreeClassroomActivitiesClassroomActivity11.Youaregoingtomakeinquiriesatanairlinebookingoffice.Whatquestionswouldyouasktheassistant?Andwhatquestionswouldtheassistantaskyou?Makeadialogueinpairsonthegivensituation.SampleDialogue

A:USAAirline,MayIhelpyou?B:Yes.I'dliketoreserveaseattoNewYorkthedayaftertomorrow.A:Waitamoment,please.Letmecheckwhetherthereareseatsavailable.B:Ok.A:Wehavetwodailyflightsat2:00pmandat5:00pm.Bothflightshaveseatsavailable.Whichflightwillyoutake?B:I'dliketotakethefirstavailableflight.A:Whichwouldyouprefer,thefirstclassortheeconomyclass?B:Theeconomyclass,please.Canyoutellmewhattimewe'rearriving?A:At7o'clock.Arethereanyotherquestionsorrequests?B:Pleasetellmewhencheck-instarts.A:Youshouldalwaysarriveattheairportatleasttwohoursbeforedeparture.Thankyouforflyingwithus.ClassroomActivity22.Imagineyouareseeingoffafriendattheairport.Whenwouldyousaytoyourfriendandwhatwouldhe/shesay?M