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Test6

READING

QUESTIONS1-45

PARTONE

Questions1-5

•Lookatquestion1-5.

•Ineachquestion,whichsentenceiscorrect?

•Foreachquestion,markoneletter(A,BorC)onyourAnswerSheet.

Example:0

Don’tforget-flightBA692p,m.

Theplancearrivesat

Aquartertoseveninthemorning.

Bquarterpastsixintheevening.

Cquartertosevenintheevening.

ThecorrectanswerisC

1.

Pleaseinformthesupervisorifthisphotocopierrunsoutofink.

Thesupervisor

Aneedstoknowifthereisnoinkinthephotocopier.

Bshouldrepairthephotocopierifitprintsbadly.

Cwilltellyouhowtoloadthephotocopierwithink.

2.

AlldeliveriespleasereporttoReceptionimmediatelyuponarrivalforauthoritytonuload.

Driversshould

AspeaktoReceptionafterdeliveringgoods.

BunloadvehiclesatReception

CcallinatReceptionbeforeunloading

3.

Jane,

I’dliketomeetonTuesday,butifmyplane’sdelayedI’llseeyouatFriday’smeeting.

John

AJohnhastopostponehismeetinguntilFriday

BJohnwillbelateforhismeetinonTuesday.

CJohnhopestoseeJaneonTuesday.

4.

CompanystaffmustadvisePersonnelofanychangeofhomeaddress,

Tokeepfilesuptodate.

AAllPersonnelstaffmustnpdatetheircompanyfilesregularly.

BStaffmustkeepPersonnelinformediftheymovehouse.

CStaffmustinformPersonnelofanycompanywhichchangesaddress.

5.

InsuranceDirectorphoned,Reyourcall,

Couldyoureturnformby28September

ARinginsuranceDirectorbackabouttheformbefore28September.

BSendbacktheinsuranceformbefore28September.

CInsuranceDirectorhaveacknowledgedreceiptofyourformdated28September.

Parttwo

Questions6-10

·Lookattheadvertisementbelow.ItshowsthetrainingcourseswhichareofferedbyacompanycalledMertontraining.

·Forquestions6-10ontheoppositepage,decidewhichcourse(A-H)isthemostsuitableforeachpersontoattend.

·Foreachquestion,markoneletter(A-H)onyourAnswerSheet.

·Donotuseanylettermorethanonce.

Mertontraining

Shortresidentialcourses

AAdvancedPresentationSkills

BBetterTimeManagement

CEssentialTeam-Buidingintheoffice

DUpdatingyourSellingSkills

EMakingtheMostofComputers

FImproveyourConfidenceinMeetings

GSuccessfulTelethoning

HDevelopingyourUnderstandingofAccounts

officemanagerneedstobecomemoreefficientinordertomeetdeadlinesatwork.

memberofstaffhastomakeseveralcallsadaybutisnotconfidentwhenringingstrangers.

informationTechnolotyManagerwantstoimprovethespeechshehaspreparedforaconferencenextmonth.

experiencedsalesexecutiveneedstoupdatehisknowledgeoffiancébeforehestartsworkasAssistantSalesManager.

newmemberoftheteamneedstolearnhowtousetheofficesoftwaremoredfficiently.

partthree

Questions11-15

·lookatthegraphsbelow.Theyshowtheimportsandexportsofeightdifferentcountries(A-H)overthesamethree-yearperiod.

·Whichgraphdoeseachsentence(11-15)ontheoppositepagedescribe?

·Foreachsentence,markoneletter(A-H)onyourAnswerSheet.

·Donotuseanylettermorethanonce.

fellduringthesecondyearbutthenmadeastrongrecoveryinthefinalyear.

reachedapeakatthebeginningofthethirdyear,whileimportsfellsteadilythroughthewholeperiod.

remainedfairlysteadyforthefirsttowyearsbeforedroppingdramaticallyinthethirdyear.

droppedinthefirstyearbutthenincreasedconsiderablyandovertookimportsinthefinalyear.

roseoverthewholeperiod,whileexportsreachedapeakatthebeginningofthethirdyearandthenbegantofall.

PartFour

questions16-22

·Readthepartofaletterofapplicationbelow.

·Aresentences16-22ontheoppositepage‘Right’or‘wrong’?Ifthereisnotenouthinformationtoanswer‘Right’or‘Wrong’,choose‘Doesn’tsay’.

·Foreachsentence16-22,markoneletter(A,BorC)onyourAnswerSheet.

IwouldliketoapplyforthepostofPersonnelOfficerwithAngliaBank,asadvertisedintheDailyNewson19October.

IhaveaBAinFrenchfromtheUniversityofLondon.Iamfollowingapart-timecouseinattheOxfordCollegeofManagement,andIhopetopasstheDiplomainPersonnelManagementattheendofDecember.

WhenIleftuniversity,IworkedforayearinacomputercompanynearCambridge.ThenImovedbacktoLondontoworkasaFrenchteacherinalargeschool,whereIstayedfortwoyears.Duringthistime,Ididsomepart-timeworkasalanguagetrainerwithfactorymanagers,whichIverymuchenjoyed.

Threeyearsago,IjoinedCarter’sBank,whereforthepastyearIhaveworkedasAssistantPersonnelOfficer,dealingmainlywithcomplaintsfrommembersofstaff.

Havingworkedinasimilarorganizationtoyours,IfeelIamfullypreparedforthechallengesofthisjob.

Yoursfaithfully

AngelaVarley

VarleyisapplyingforajobwiththeDailyNews.

ARightBWrongCDoesn’tsay

obtainedadiplomainPersonnelManagementinDecember.

ARightBWrongCDoesn’tsay

workedasacomputeroperatorafteruniversity.

ARightBWrongCDoesn’tsay

MsVarleywasaschoolteacher,shealsotaughtcompanyexecutives.

ARightBWrongCDoesn’tsay

herpresentjob,sheworksoninternalpersonnelproblems.

ARightBWrongCDoesn’tsay

enjoysworkingatCarter’sBank.

ARightBWrongCDoesn’tsay

Varleythinksshewouldbesuitableforthejobbecauseofherpreviousexperience.

ARightBWrongCDoesn’tsay

partfive

Questions23-28

·Readthearticlebelowaboutchangesintheorganizationofcompany.

·Answerquestions23-28ontheoppositepage.

ManagingchangesatMasco

FifteenyearsagoMasco,thenasmallfamilyfirm,suddenlybegantogrowfast.Asifgrew,themanagementrealizedthatchangeswereneeded.However,theystillwantedtokeeptheadvantagesofasmallfamilyfirm.

Originally,allcompanystaffbelongedtoeithertheProductionortheAdministrationdepartment.However,asthefirmgrew,itbecameclearthattheAdministrationdepartmentwasthereforereplacedbyseparatedepartments:Accounts,Purchasing,DespatchandSales.SaleswasthenfurtherreorganizedasSalesandCustomerServicenowemploysmorepeoplethananyotherdepartmentinthecompany.

Mostheadsofnewdepartmentswereappointedfrominsidethecompany.InthecaseofProduction,Mascorecruitedsomeonewithexperienceofworkinginamuchlargerfirm,whowouldbeabletounderstandthedemandsofafast-grwoingbusiness.Accountswastheonlyotherdepartmenttoemploynewstaffatseniorlevel.Twoveryexperiencedpeoplefromlargecompanieswererecruitedtoworkcloselywiththeexistingheadofdepartment.

Seniorstaffwereworriedthattheirworkwouldincreasefollowingthechanges.Infact,itdecreased,becauseseveralprocessesbecamequickerandeasierwhenstaffweregiventhepowertomakedecisionsthemselves.Ontheotherhand,somestaffweredisappointedthatpromotiondidnotleadtohighersalaries.

DonBradford,Masco’sManagingDirectorsays,“We’veverypleasedwiththestaff’sresponsetothechanges.Wethoughtitwouldtakeatleasttwoyearstosolveallourproblemsbutafteronlyoneyearwecanalreadyseepositiveresults.It’llprobablybeanothersixmonths,though,beforewefeelfullyconfident.We’vehadafewproblemswithdepartmentsnotkeepingincloseenoughcontactwitheachother.Onthewhole,we’requitesatisfied.Althoughoverheadshaveincreasedslithly,theSalesdepartmenthasbroughtinalotofnewbusinessandproductivity’supconsiderably.Thefuturelooksgood!

·Forquestions23-28,choosethecorrectanswer.

·Markoneletter(A,BorC)onyourAnswerSheet.

madechangesatmanagementlevelbecaustit

Aboughtasmallfamilyfirm.

Bhadmorebusinesstodealwith

Cwasnotgrowingfastenough.

aresultofthechanges,seniorstaffweregivenmore

AworkBmoneyCresponsibility.

benefitsofthemanagementchangeswerefeltafter

AsixmonthsBtwelvemonthsCtwoyears.

changeshaveledtoa

Alackofcommunicationbetweendepartments.

Blargeriseinadministrativecosts.

Cfallinclass

departmenthasthelargestnumberofstaff.

A.CustomerserviceB.ProductionC.Administration

departmentdisappearedinthereorganizationofthecompany.

A.AccountsB.SalesC.Administration

Partsix

QUestions29-40

·Readtheadvertisenmentbelowaboutimprovingkeyboardskills.

·ChoosethecorrectwordfromA,BorContheoppositepagetofilleachgap.

·Foreachquestion,markoneletter(AB,orC)onyourAnswerSheet

Learnkeyskillsforyour

computer-onyourcomputer!

Computers(29)……nowascommonlyusedinbusiness(30)……thetelephone.Therefore,it’simportantthatpeopleknowhowtouse(31)…efficiently.Now,youandyourwholeorganizationareabletodothisinthesimplestwaypossible(32)….learningandpracticingonyourown,with(33)….widerangeofcoursesatbeginner,intermediateandadvancedlevelonCD-ROM.

Theperson(34)….appearsonthescreenactsasyourteacher,(35)….youthroughthetasksandexplainingeverything.Then(36)….difficultexercisesallowyoutopractisethethingsyou(37)….learnedandtestyourunderstanding.

(38)….coursesareexcellentvalue–onlyÆ….saveyouselfmoneyifyoubuyacompletecollectionofcourses.Thisisnowavailable(40)….theretailpriceof£410.

29.B.are

30.B.with

31.A.themB.itCthey

32.A.toBinCby

33.A.itsB.ourCtheir

.whichB.whoCwhat

35.A.guideBguidesCgueding

36.A.tooB.muchCmore

37.A.hadBhaveChas

38.A.theseBeachCevery

39.A.canB.oughtCneed

40.A.overB.atCfrom

Partseven

Question41-45

·Readthememoandemailbelow.

·Completetheformontheoppositepage.

·Writeawordorphrase(incapitalletters)oranumberonlines41-45onyourAnswerSheet.

AftcleaningservicesLtd

To:LizSmith,Supervisor

From:PeterBroadbent,manager

Igotthise-mailyesterdayfromCollinsLtdinMillLane.Couldyoufillinanewclientformforthem?Ournewradioadvertisementseemstohaveworked,asthisisthefifthpersonwhohascontactedus!

To:PeterBroadbent]

From:PaulTomkins[@collins·co·uk]

Subject:Ourtelephonecallon14January

IcanconfirmthatwewouldliketoemployAFTtocleanournewbranchat7DawsonStreet.I’mnotsurehowmanycleanersorwhathourswewillneed.PleaseringSuePotts,mysecretary,toarrangeterms,Thiscontractistobeginfromj25January.

Newclientdetails

Company:(41)_____________

Nameofpersontocontact:(42)_____________

Addressofpropertytobecleaned:(43)______________

Startingdate:(44)______________

Howclientfirstheardaboutus:(45)_____________

PartEight

Question46

·Youhavetoorganizeanurgentmeetingat9a.m.tomorrowwithallthestafffromyourdepartment.

·Writeamemotothestaff:

·sayingwhenthemeetingwillbe

·tellingthemwherethemeetingwillbe

·explainingwhatthemeetingwillbeabout

·Writeabout30--40words.

·WriteonyourAnswerSheet.

MEMO

TO:Allstaff

……………………

……………………

…………………..

…………………..

Partnine

Question47

·ReadthepartofaletterbelowfromJohnBiggs,whoisthepresidentofabusinessclub.

AsPresidentoftheCliftonBusinessClub,Iwouldliketoinviteyoutospeakatourannualdinneron5July.Thedinner,whichstartsat.willbeheldattheMayflowerRestaurant,Clifton.

Ihopethatyouareabletoaccepttheinvitationandwouldbegratefulif

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