城市轨道交通客运服务英语（第二版）课件 1.2 Ticket Inquiry 购票问询

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语

Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task1.2TicketInquiry购票问询Part2TicketAffairs

票务事务Dialogue1BuyingMetroCard

办理地铁储值卡

P:Hello!I’dliketogetaSVT/metrocard.

您好！我想办张储值卡/乘车卡。S:OK.Thereisa20RMBdeposit,anda50RMBminimumforyourfirstcharge.好的。交二十元押金办卡，首次充值最少五十。P:Here's100RMB,Iwanttoput80RMBonthecard.

这是一百，我充八十。S:20forthedeposit,80forthecard,100intotal.

办卡二十，充值八十，共一百，正好。

J:Ihavenomoneyleftonmytransportationcard.Isthereaplacetochargeitnearby?我的公交卡没钱了，附近有充值的地儿吗？M:Chargingitatthesubwayisveryconvenient.

去地铁充值比较方便。J:Ialwaysgotoworkbybus,notsubway.

我上班一般都坐公交，不坐地铁。M:Well,youcangothenearestmetrocard

booth.Wheredoyoulive?那你去离你最近的一卡通充值点充值，你住哪儿？J:AroundHuashi.

华师附近。Dialogue2Recharge

办理充值

Dialogue3StudentCard

办理学生卡

M:I'dliketogetanewtransportationcard.DoyouknowwhereIshouldgo?

我想办张公交卡，你知道去哪儿办吗？L:Youshouldgetastudentcard.It'shalfthepriceofanormalone.

你可以直接办学生卡，刷卡半价。M:Really?That'sgreat.HowcanIgetastudentcard?

是吗？那太好了。怎么申请啊？L:TakeyourstudentIDcardandgotothemetrocard

boothtogetyourstudentcard.

拿着你的学生证直接去公交充值点办理就行。M:Doesthestudentcardhaveanexpirationdate?

这个学生卡有期限吗？L:Youcanuseituntilyougraduate.

好像是到你毕业为止。

RolePlayAforeignerisbuyingaticketwithTVM.Heisinsertingacashof10yuanintotheTVM.Butitdoesn’twork.Theforeignerseemsconfused.Youaregoingtoexplaintheproblemandtellhimwhyitdoesn’twork