城市轨道交通客运服务英语（第二版）课件 1.1Greeting and introduce问候和介绍

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTS

Part1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task1.1Greetingandintroduce

问候和介绍Part1StationReceptionEnglish接待用语NewwordsandExpressionsMetro地铁Underground地铁（尤指伦敦）美语常用subwayconvenient

adj.实用的；便利的；方便的；省事的Itisveryconvenienttopaybycreditcard.用信用卡付款非常方便。Abicycleisoftenmoreconvenientthanacarintowns.在城镇骑自行车常常比开车更方便。附近的；近便的；容易到达的Inconvenienceadj.n.不方便，麻烦，为难之处；vt.给…带来不便，打扰NewwordsandExpressionsemployee

员工；雇员，从业员工，受雇者apersonwhoispaidtoworkforsomebodySupervisor监督人,管理人,检查员,督学,主管人Supervise监督,管理,指导Shesupervisesixgirlsintheaccountdepartment.

她在财务部门管六个女孩。Mysupervisorissodemanding(要求过分的，苛求的）.

我的头儿苛刻极了Part1问候语(Greetings)1.PoliteExpressions:十字文明用语Hello/Hi/Goodmorning!/Goodafternoon!/Goodevening!您好！Please!请！Sorry!/I’msorry!对不起！Bye-bye!/Goodbye!再见！Thankyou!/Thanks!谢谢！2.OfferingHelp:主动提供帮助Excuseme!/Hello!/Hi!WhatcanIdoforyou?

打扰一下，有什么需要帮忙的吗？Excuseme!/Hello!/Hi!MayIhelpyou?

打扰一下，我可以帮您些什么吗？Excuseme!/Hello!/Hi!MayIaskyourname?

打扰一下，请问你叫什么名字？Excuseme!/Hello!/Hi!Whereareyoufrom?

打扰一下，请问你是哪里人？问候语(Greetings)问候语(Greetings)3.OfficialExpressions:正式用语英语中的问候用语非常繁多，正式的通常有：Howdoyoudo?(初次见面通常用语)Howareyou?(比较熟悉的人之间用语)Howareyougettingalongwith...?(你近来...可好?)Howareyoudoing?(您工作还顺利吧?)Howiseverything?(一切还好吧?)Howisyourvacation/holiday(s)/ChristmasDay/weekend?(假期怎么样?)

问候语(Greetings)当今美国社会流行口语用语，大致有：

What'sup?(近来可忙?)

Hello?Hi?

What'sgoingon?(近来可好?)

Howislife?

Howisitgoing?anythingnew?

Pleasedtomeetyouagain!

TrytothinkandusePleasedesignaconversation，you’renewcomertoGuangzhouSubwayCompany.Introduceyourselftoyourw