Module-8-Managing-Change变化教学提纲

8-1Module8:ManagingChange8-2Objectives Attheendofthismodule,youwillbeableto—StatepurposeofChangeControlProcessDescribetheelementsofchangecontrolprocessDiscusshowChangemanagementandBasePlansLinkHaveexperiencedealingwithChange8-3DefinitionConstructionInstallationCostandImpactIt’sbeautiful!Now,couldyoumoveitjustalittletotheleft?PAINCostandImpactofChange8-5Scopeis“locked”afterPC–lockeddateshownonBasePlanChangeistightlymanagedtoenableexcellentdelivery.UseChangeManagementto“unlock”Whendoweuseit?AfterPCWhentoUse8-6MajorityofchangeisdealtwithintheTeamProgramManager&Sponsordecidewhatneedstobeelevatedforapproval,basedondecisionrightscapturedintheBasePlanAnychangeincontract(Scope,DecisionCriteriaetc.)needsalignmentfromleadershipteamagreeingtooriginalscopeIfchangeimpactstheDecisionCriteria,thanitneedstobeescalatedOwnership8-7PreventingChangeBarriertoCreativityBarriertoSpeedProjectCancellationIsNotIsWhatisChangeManagement?CommunicationAlignment/AgreementRecognizingImpactDoingWhatisRightMultifunctionalDocumentingTrackingtoImproveTheKeytotheLocker8-8=PDMGANTT1004060251530301. Scope2. Schedule3. CostInitiativeBaselineBaselineInitiativePlanEstablishment8-9ChangeRequestAnalysis8-10ElementsofaChangeManagementProcessDocumentedchangemanagementprocessChangecontrolboard(sometimescalledchangemanagementboard)ChangerequestformChangecontrollog8-11ChangeManagementProcessPurpose—todefinetheprocessofhowchange

requestswillbehandledontheinitiativeAction—changerequestmaybeaccepted,rejected,ordeferred.8-12ChangeControlBoardorOtherDecisionMakerPurpose—toreceive,review,andrecommendactionstobetakenonapprovedchangerequestsChangecontrolboardshouldinclude—InitiativemanagerCustomerrepresentativeTechnicalrepresentativeTherecouldbeseverallevelsofchangecontrolboardsdependingonthecomplexityoftheinitiative8-13ChangeRequestFormPurpose—tostandardizetheinformationneeded

toassessthechangerequestCommonelements:NameofrequestorOrganizationDateofrequestChangerequestnumber(CRN)DescriptionImpact/benefitofchangeActionStatusSignatureauthorityApprovals8-14ChangeManagementFormTypeofChangeImpactsofChangeWhychangeisneeded8-15ChangeManagementFormWhoneedstoreview?Whoneedstoapprove?8-16ChangeControlLogPurpose—toprovideadocumentedrecordofthe

changerequestsreceivedduringtheinitiativeExampleCRNDescriptionDateReceivedDateReviewedStatus1238-17GuidelinesforInitiativeChangeEnsurethatallinitiativeparticipantsunderstand

andfollowproceduresEstablishpredefinedauthorityandapprovalpointsInvolvetheappropriatepeopleindecisions,especiallythoseconcerningtradeoffsEvaluatetheeffectofchangeintermsofdollars,resources,schedule,time,andriskCommunicatethechangetoinitiativeparticipantsDocumentandtrackthechange8-18Avoiding“ScopeCreep”Withoutchangemanagement,scopewillnotcreep—itwillgallop!ChangemanagementcomponentsChangemanagementprocessChangecontrolboardChangerequestformChangecontrollog8-19CaseStudy:

ChangeManagementBACKGROUND:BASEStestfailureHighconsumerinterestviainnovativeInternet/QVCmarketingKeycustomersrequiretheftdeterrenceLeadershipTeamproposeschangesandneedsCWSteamtoassessimpacts…8-20RespondtoChangesUseDecemberBasePlanandemailsUseChangeManagementdocuments:CMSummary,CMCBA,andCMForminScheduleManagementsectionofSW(CMFormalsoinDecenvelope)WorkthroughCMForm.Identifyandagreeon:Changesproposed;typesofchangesDescribecostimpactChangedetailsWhy–benefit,rationaleHow–identifyimpactsonmultifunctionalrolesIssuesandrisksFillinChangeManagementForm;useflipchartstoo8-21CaseStudyDebriefWhatareyournextstepstoincorporatethechangesintheinitiative?Whatreallyhappened?Whitestripsproductstabilitywasat3monthspriortolaunchStabilitywasfixedSeveralBASEStestswererunonCWS8-22KeyPointsScope,schedule,andcostarecomponentsofinitiativebaselineThepurposeofthechangemanagementprocessistodefinehowinitiativechangerequests