Laundry-service洗衣服务公开课

Laundry-service洗衣服务公开课HotelEnglish

LaundryServiceWarmingupExercisesTypesofLaundryServiceProceduresofLaundryServiceWarmingup

1.IntroductionoflaundrysymbolsHANDASHWITHCAREHANDASHONLYMACHINEWASHNORMALMACHINEWASH40℃NOIRONINGWARMIRONUPTO150℃DONOTWASHDONOTDRYCLEANDRYCLEANRECOMMENDEDDONOTTUMBLEDRYDONOTWRINGDONOTBLEACH2.MatchtheEnglishexpressionsinColumnAwiththeirChinesetranslationsinColumnB.

ColumnAColumnB1.blouseA.西裤2.pajamasB.睡衣3.stockingsC.毛衣4.socksD.T恤衫5.trousersE.短裤6.skirtF.短袜7.tieG.夹克8.sweaterH.女衬衫9.shortsI.领带10.vestJ.围巾11.T-shirtK.短裙12.scarfL.背心13.jacketM.长袜TypesofLaundryServiceTypesoflaundryserviceSame-dayservice(collectedby11:00;returnedonthesameday.)2.Expressservice(collectedalldayandreturnedwithin4hours;with50%extra-charge.)3.Nextdayservice

(collectedafter11:00;deliveredbefore19:00nextday.)4.Expresspressingservice(collectedalldayandreturnedwithin1hour;with100%extra-charge.)ProceduresofLaundryServiceProceduresofLaundryService

GreetingsAskingtheguesttofillintheregistrationformCheckingtheformProceduresofLaundryServiceCollectinglaundryDeliveringlaundrytotheguestafterlaundryExercises1.FillintheLaundryListaccordingtothesituationgivenbelow.Situation:Mr.SmithinRoom201wantstowashhissuitat4:00p.m.onOct.3rd.Hewillhaveameetingat8:00p.m.thatevening.

LaundryListPleasecompletethisformandcallLaundryforcollection.TheGrandTotalwillbechargedtoyouraccount.

Name:RoomNo:Date:MarkNo:GuestSignature:□REGULARSERVICE：Garmentscollectedbefore10:00amwillbereturnedthesamedayafter6:00pm.□EXPRESSSERVICE:Garmentswillbereturnedwithin4hoursfromthetimeofcollection(latestcollection3:00pm).A50%ExpressChargewillbeapplied.GuestcountHotelcountItemsLaundryDry-cleaningPressingAmountshirt8.00waistcoat12.00overcoat22.0010.00jacket16.008.00trousers16.008.00dress17.00suit22.0010.00skirt12.0022.0010.00coat15.00scarf12.006.00ThisformmustbecompletedandsignedbytheguestGuest’sSignatureSubTotal:50%extra-chargeGrandTotalRMB￥2.SentenceFocusI’dliketohavesomelaundrydone．Goodmorning,I’vecometocollectyourlaundry.I’llasksomebodytopickyourlaundryupatonce.Couldyoufilloutthelaundryform,please？Pleasesignthelaundrylist,sir/ma’am.Whenwilltheybeready？Wewilldeliverthemtomorroweveningaround6．Whenwouldyoulikeyourlaundryback?Yourlaundrywillbereadyby6p.m.thisevening.Here’syourlaundry,ma’am.You’dbettercheckyourlaundry.Wewillcheckitrightaway.Itisourpleasuretoserveourguests.I'vebroughtyourlaundry.MayIhavethemis-delivereditems,please?Iapologizeforourcarelessness.I’mafraidit’stoolatefortoday’slaundry.Wouldyoulikeexpressservice?HowmuchshallIpayfortheexpressservice?There’sa50%extracharge.3.Homework:RoleplayTherewillbeame