饭店情景英语（第二版）课件：Lesson 6 Paying The Bill 结账

MajorContents餐饮部PayingTheBill结账???Howtodocashierservice?I.Leading-inBACKNEXTHowtodocashierservice?Cashiershandlecashandcreditpayments,makechange,givereceiptsandaccountforallpaymentsacceptableaccordingtohotelbillingpolicies.Theytakecash,checksandotherformsofpaymentfromcustomers,explaincharges,andanswerroutinequestionsandcomplaints.Guestsusuallyliketosigntheirbillsaftertheyhaveconsumedintherestaurantsandbarsofthehotel.Theirnamesandroomcardswillbeaskedtobeshownastheiridentifications.I.Leading-inPREV.BACK结账II.WorkingProcedureBACKNEXTII.WorkingProcedure1.准备账单。在客人没有叫结账前，服务人员就应将账单准备好，该分单的分清楚，并核定账单项目。2.结账。(1)用账单夹把账单从客人旁边送上。Excuseme,Sir.Yourbillisready.Thetotalis....先生，打扰一下。您的账单已准备好了。您的总花费是……。(2)如客人问及，解释账单项目。Thatisforthe....这是……的收费。I’llcheckitforyou.我给您核对一下。PREV.NEXTII.WorkingProcedure(3)明确结账方式。Howwouldyouliketosettlethebill,Madam?Weaccept/take....您用什么方式结账呢，女士？我们接受……。Areyoupayingbycreditcard?您是用信用卡结账吗?Wouldyouliketosignforthat?您要签单吗?Wouldyouliketoputthatonyourhotelbill?您是要挂账吗?PREV.NEXTII.WorkingProcedure(4)对于挂账的本酒店的房客，在核定客人的护照及房卡后，请签单消费的客人签名并写下房间号码。现金消费的客人需当面点清数目。Ineedyoursignatureandroomnumber,please.请签名并写下您的房间号码。Wouldyoupleasesignhereandwritedownyourroomnumber?请在这里签名并写下您的房间号码。It’s...inall,right?总共……,对吗?PREV.NEXTII.WorkingProcedure3.找回零钱。用账单夹把零钱及打上付款方式的底单交给客人，向客人致谢，并欢迎客人再次光临。Here’syourchange,Sir.Thankyouforcoming.这是您的找零，先生。感谢光临。Here’syourchange,Madam.Hopeyou’veenjoyedyourmeal.这是您的找零，女士。希望您用餐满意。Thankyouforcoming.Wearelookingforwardtoseeingyouagain.感谢光临。期待着再次见到您。PREV.BACK(W:WaiterG:Guest)G: Waiter,bill,please.W:Yes,I’llbewithyouinaminute.Here’syourbill,Sir.It’sfourhundredandeightyyuanaltogether.G: What’sthisfor?W:That’sforthewine.G: Isee.W:Wouldyouliketoputitonyourhotelbill?G: Yes,please.III.DialoguesBACKNEXTDialogue1SigningtheBillW:Yournameandroomnumber,please?G: BillJohnson,401.W:MayIhavealookatyourroomcard,Mr.Johnson?G: Sure.Hereitis.W:Thankyou,Mr.Johnson.Couldyousignhere,please?G: OK.W:Thankyou.Ihopeyouhaveenjoyedyourdinner.G: Yes.Ihave.Seeyou.III.DialoguesPREV.NEXTW:Wouldyouliketohavesomethingelse?G: No,thankyou.We’dliketohavethebillnow.W:Yes,Sir.Wouldyouliketosignforit?G: No.I’llpay.W:Howwouldyouliketopay?G:DoyouacceptUSdollars?W:Sorry.I’mafraidnot.G:OK.Letmesee.Howmuchisitinall?W:Hereisthebillandthetotalis680yuan.G:OK.I’vegotenoughtopayforitthen.W:That’sfine.Thankyou.III.DialoguesDialogue2PayingCash(W:WaitressG:Guest)PREV.NEXTG: Thecheck,please.W:Certainly,Sir.Hereitis.G: DoyouacceptMasterCard?W:Yes,Sir.Noproblem.G: Hereyouare.W:Thanks.Justamoment,please.Sorryforthedelay.Here’syourcreditcardandreceipt.Wouldyoupleasesignhere?G: Sure.W:Thankyouforcoming,Sir.Haveaniceday!III.DialoguesDialogue2PayingbyCreditCard(W:WaitressG:Guest)PREV.NEXT1.保持镇静。2.打电话至客人房中,婉转地请求客人：“对不起,先生(女士)，刚才前台在刷您的信用卡时出了点差错，能否麻烦您至收银处让我把信用卡再刷一下吗？”I’msorry,Sir/Madam.There’ssomemistakeinourjob.WouldyoupleasekindlycometotheCashier’s?IV.TipsforServiceBACKNEXT如何处理已列入“黑名单”的信用卡?3.等客人至前台收银处，接过信用卡，核实卡片上的有效期后，告之客人：“对不起，先生(女士)，信用卡公司已不同意您再继续使用此卡。”Sorry,Sir/Madam.Yourcardhasbeenstoppedfrompaying./Youarenotallowedtousethiscardbythecreditcardcompany.4.请客人改用其他信用卡或以现金支付。Wouldyoupleasepaywithothercreditcardsorincash?IV.TipsforServicePREV.NEXTPREV.BACKV.Words&ExpressionsBACKNEXTcashiern.收银员 accountfor解释；说明billingpolicy收费政策 routineadj.日常的；例行的identificationn.身份证明 consumev.消费V.Words&ExpressionsPREV.BACKVI.Exercises1.Completethesentenceswiththegivenwordsinproperforms.BACKNEXTcometoenoughcancelerrordetailsseparateServicechargepersonalreceiptextra(1)Yourbillincludesa10%

.(2)I’mafraidwedon’taccept

checkshere.(3)Yourbill

48USdollars.(4)Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtotheregulationsofbank,itmustbe

.(5)MayIcheckthe

foryou,please?servicechargepersonalcomestocancelleddetailsVI.ExercisesPREV.NEXTcometoenoughcancelerrordetailsseparateServicechargepersonalreceiptextra(6)Iwillwriteouta

foryou.(7)Excuseme,Sir,butIdon’tthinkthatwillbe

.(8)Doyouwantthaton

checks?(9)We’llhavetochargeyou$10

.(10)Iamsorry,Sir.Therehasbeena/an

i