2020年度bec高级真题模拟

bee高级真题

资料仅供参考

Text1

Reading1hour

PARTONE

Questions1-8

•Lookatthestatementsbelowandatthefive

reportsaboutcompaniesontheoppositepage

fromanarticlegivingadvicetoself-employed

consultantsaboutnegotiatingfeesfortheir

services.

•Whichbook(A,B,C,DorE)doseeach

statement1-8referto?

•Foreachstatement1-8,makeoneletter(A,

B,C,DorE)onyourAnswerSheet.

・Youwillneedtousesomeoftheseletters

morethanonce.

Example:

0Lackofself-confidencewillputyou

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atadisadvantageinanegotiation.

0AB

CD

E

l.Thiscompanyhasbeeninvolvedin

diversifyingitsbusinessactivities.

2.Althoughthiscompanyisdoingwell,ithasa

numberofinternaldifficultiestodealwith

3.Thiscompanyhasreducedtheprofitsit

makesonindividualitems

4.Onestatisticisalessaccurateguidetothis

company'sperformancethananother

5.Theconditionswhichhavehelpedthis

companyarelikelytobelessfavourableinthe

future

6.Thiscompany'ssharepricehasbeen

extremelyvolatileoverthelasttwelvemonths

7.Thiscompanyislikelytobethesubjectofa

takeoverbidinthenearfuture

8.Thiscompany'sperformanceexemplifiesa

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widelyheldbelief

A

ChemicalCompany

Masterson'sinterimpre-taxprofitsgrowthof

20%wassomewhatinflatedasaresultofthe

incomereceivedfromthedisposalofseveralof

thecompany'ssubsidiaries.Theunderlying8%

riseinoperatingprofitsisamorerealisticgauge

ofthecompany'strueprogress.However,

Masterson'simpendingmergerwithBentley

andKnightanditsappointmentofanewchief

executiveshouldmeanthatthecompanywillbe

abletosustaingrowthfortheforeseeablefuture.

Thesharepricehasvariedlittleduringthe

courseoftheyearandnowstandsat£6.75

8

B

HotelGroup

DuringthepastyeartheBowdenHotelGroup

hasacquired77newproperties,thusdoublingin

size,lastweekthegroupreportedpre-tax

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profitsof£88millioninthefirstsixmonths

oftheyear,aheadofexpectationsandhelpedby

astrongperformancefromitsLondon-based

hotelsandnewlyexpandedUSbusiness.

However.Thereisstillsomewaytogo.

Integrationofthenewacquisitionsisstillnot

completeand,whilethesharepricehasrisen

recently,majorproblemswithintegrationhave

yettobesolved.2

c

High-techCompany

ThistimelastyearashareinUsertechwas

worthjustover£1.sixmonthsagoitwas

worth£40.todayitispricedatunder£8.

ifproofwereneed,hereisanillustrationofhow

muchofalotterythetechnologymarketcanbe.

Butsometechnologycompaniesarefighting

backandUsertechisoneofthem.Whathas

renewedexcitementinthecompanyisthe

openingofitsnewAmericanofficesinDallas

anditsambitiousplanstoexpanditsuserbase

inbothNorthandLatinAmerica.

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D

BuildingCompany

Renton'ssharepricehasrisengraduallyover

thepastyearfrom£2.4to£3.8.The

companyhasbeensuccessfulinchoosingprime

locationforitsbuildingsandhasbenefitedfrom

thebuoyantdemandforhousing.Whilstthis

demandisexpectedtoslowdownsomewhat

duringthenextyear,investorsareencouraged

bythecompany'sdecisiontomoveintobuilding

supermarkets.Workhasalreadybegunontwo

sitesinLondon,andthecompanyisexpectedto

signacontractwithinthenextmonthfor

buildingfourlargesupermarketsinScotland.

E

PotteryManufacturer

MiltonDisheshasbeenthroughashake-up

overthepastyear.Thegroup,whichhasbeen

cuttingmarginsandimprovingmarketing,may

postasmallprofitthisyear.Themanymembers

oftheMiltonfamily,whobetweenthemown58

percentofthebusiness,havebeenwatchingthe

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sharepricerisesteadilyandseveralarelooking

tosell.TraderivalRuskinhasboughtupjust

over17percentofthesharesandcouldwellbe

spurredintofurtheractionbythesignsofa

recoveryatthefirm.

PARTTWO

Questions9-14

•Readthetextaboutcareer-planningservices.

•Choosethebestsentencefromtheopposite

pagetofilleachofthegaps.

•Foreachgap9-14,markoneletter(A-H)on

yourAnswerSheet.

•Donotuseanylettermorethanonce.

•Thereisanexampleatthebeginning.(0)

■

YourCareerPathCanLeadYouAnywhere

Weusedtobeadvisedtoplanourcareers.

Weweretoldtomakeaplanduringthelater

stagesofoureducationandcontinuewithit

throughourworkinglives.(O)somepeople

stillseecareersinthisway.However,topursuea

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singleoptionforlifehasalwaysbeenunrealistic.

Planningforasinglecareerassumesthatwe

setoutwithafullunderstandingofourlikesand

dislikesandtheemploymentopportunitiesopen

tous.(9)Formostpeoplethisdegreeof

certaintyaboutthefuturedoesnotexist.

Ourinitialchoiceofcareerpathand

employerisoftenbasedoninadequate

knowledgeandfalseperceptions.Butwithage

andexperience,wedevelopnewinterestsand

aptitudesandourprioritiesalter.Thestructure

oftheemploymentmarketand,indeedof

employmentitself,issubjecttochangeasboth

newtechnologiesandnewworksystemsare

introduced(10)Wemustfacethe

uncertaintiesofaportfoliocareer.

Itisclearfromtherecentpastthatwecannot

foreseethechangeswhichwillaffectour

workinglives.Thepaceofchangeis

accelerating,asaresultofwhichtraditional

careerplanswillbeofverylimiteduse.

(11)Theywillneedupdatingtoreflect

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changesinourowninterestsaswellasinthe

externalworkenvironment.Flexibleworkers

alreadyaccountforabouthalftheworkforce.

(12)Wearelikelytofaceperiodsas

contractworkers,self-employedfreelances,

consultants,tempsorpart-timers.

Manyemployersencouragestafftowritea

personaldevelopmentdevelopment(PDP)(13)

Althoughsomepeopleuseitonlytoreviewthe

skillsneededfortheirjob,aPDPcouldbethe

nucleusofwidercareerplan-settingout

alternativelong-termlearningneedsandaplan

ofself-development.

AreportissuedbytheInstituteof

EmploymentStudiesadvisespeopletoenhance

theiremployabilitybymovingfromtraditional

technicalskillstowardstheattainmentofa

rangeoftransferableskills.(14)Instead,special

schemesshouldbeestablishedtoencourage

peopletoexaminetheireffectivenessandto

considerawiderrangeofneeds.

0ABCD

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EFGH

AThisdualeffectmeansthattherelationship

betweenemployersandworkershasevolvedto

suchandextentthatwecannolongerexpecta

long-termrelationshipwithoneemployer.

B.Itcarriesanimplicitassumptionthatwe

ourselves,andthejobsweenter,willchange

littleduringourworkinglives.

C.Thisgrowthsuggeststhatacareerplan

shouldnotbeexpressedonlyintermsof

full-timeemploymentbutshouldmake

provisionforthepossibilityofbecomingoneof

the.

Dthisisasummaryofone'spersonallearning

needsandanactionplantomeetthem.

EConsequently,theymustnowaccommodatea

numberofobjectivesandenableustoprepare

foreachonacontingencybasis.

FHowever,itwarnsthatemployersoften

identifytrainingneedsthroughformal

appraisals,whichtaketoonarrowaviewof

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development.

G.Suchafreelanceofconsultantwouldbe

constantlyindemand.

HWewereexpectedtoworktowardsthatone

cleargoalandtoconsideracareerchangeasa

badthing.

PARTTHREE

Questions15-20

•Readthefollowingarticleonnegotiating

techniquesandthequestionontheopposite

page.

Foreachquestion15-20,markoneletter(A,B,

CorD)onyourAnswerSheetfortheanswer

youchoose.

TheNegotiatingTable:

Youcannegotiatevirtuallyanything.

Projects,resources,expectationsanddeadlines

arealloutcomesofnegotiation.Somepeople

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negotiatedealsforaliving.DrHerbCohenis

oneoftheseprofessionaltalkers,calledinby

companiestonegotiateontheirbehalf.He

approachestheartofnegotiationasagame

because,asheisusuallynegotiatingfor

somebodyelse,hesaysthishelpshimdrainthe

emotionalcontentfromhisconversation.Heis

workinginacompetitivefieldandneedsto

avoidbeingtooadversarial.Whetherhe

succeedsornot,itisimportanttohimtomakea

goodimpressionsothatpeoplewillrecommend

him.

Thestartingpointforanydeal,hebelieves,is

toidentifyexactlywhatyouwantfromeach

other.Moreoftenthannot,onepartywillbe

tryingtopersuadetheotherroundtotheirpoint

ofview.Negotiationrequirestwopeopleatthe

endsaying’yes”.Thiscanbeaproblembecause

oneofthemusuallybeginsbysaying“no”.

However,althoughthiscanmaketalksmore

difficult,thisisoftenjustastartingpointinthe

negotiationgame.Topmanagementmaywell

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rejecttheideainitiallybecauseitisthesafer

optionbuttheywouldnotbethereiftheywere

notinterested.

Itisamisconceptionthatskillednegotiators

aresmoothoperatorsinsmartsuits.DrCohen

saysthatoneofhisstrategiesistodressdownso

thattheothersidecanrelatetoyou.Pitchyour

looktosuityourcustomer.Youdonotneedto

makethemfeelbetterthanyoubut,For

example,dressinginastylethatisnotovertly

expensiveorsuccessfulwillmakeyoumore

approachable.Peoplewillgenerallyfeelmore

comfortablewithsomebodywhoappearstobe

likethemratherthansuperiortothem.They

maynotlikeyoubuttheywillfeeltheycantrust

you.

DrCohensuggeststhatthebestwaytosell

yourproposalisbygettingintotheworldofthe

otherside.Askquestionsratherthangive

answersandtakeaninterestinwhattheother

personissaying,evenifyouthinkwhattheyare

sayingissilly.Youdonotneedtobecometheir

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bestfriendsbutbeingtoocleverwillalienate

them.Alotofdealsaremadeonimpressions.Do

notrushwhatyouaresaying—putafew

hesitationsin,donottrytoblindthemwith

yourverbaldexterity.Also,youshouldrepeat

backtothemwhattheyhavesaidtoshowyou

takethemseriously.

Inevitablysomedealswillnotsucceed.

Generallythelongerthenegotiationsgoon,the

betterchancetheyhavebecausepeopledonot

wanttothinktheirinvestmentandenergies

havegonetowaste.However,jointventurecan

meanjointriskandsometimes,ifthisbecomes

toogreat,neitherpartymaybepreparedtosee

thedealthrough.Morecommonisacorporate

cultureclashbetweencompanies,whichcanput

paidtoanydeal.Evenhavingagreedadeal,

thingsmaynotbetiedupquicklybecausewhen

thelawyersgetinvolved,everythinggetsslowed

downastheyargueaboutsmalldetails.

DeCohenthinksthatchildrenarethemasters

ofnegotiation.Theirgoalsaretotallyselfish.

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Theyunderstandthedecision-makingprocess

withinfamiliesperfectly.IfMumrefusestheir

request,theywilltroopalongtoDadand

pressurehim.Ifalelsefails,theywilltrythe

grandparents,usingsomeemotionalblackmail.

Theycanalsobeverysingle-mindedandhave

aninexhaustiblesupplyofenergyforthecause

theyarepursuing.Sotherearelessontobe

learnedfromwatchingandlisteningtochildren.

15DrCohentreatsnegotiationasagamein

orderto

Aputpeopleatease

Bremaindetached

Cbecompetitive

Dimpressrivals

16Manypeoplesay“no"toasuggestioninthe

beginningto

Aconvincetheotherpartyoftheirpointofview

Bshowtheyarenotreallyinterested

Cindicatetheywishtotaketheeasyoption

Dprotecttheircompany9ssituation

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17DrCohensaysthatwhenyouaretryingto

negotiateyoushould

Aadaptyourstyletothepeopleyouaretalking

to

Bmaketheothersidefeelsuperiortoyou

Cdressinawaytomakeyoufeelcomfortable.

Dtrytomaketheothersidelikeyou

18AccordingtoDrCohen,understandingthe

otherpersonwillhelpyouto

Againtheirfriendship

Bspeedupthenegotiations

Cplanyournextmove.

Dconvincethemofyourpointofview

19Dealssometimesfailbecause

Anegotiationshavegoneontoolong

Bthecompaniesoperateindifferentways

Conepartyrisksmorethantheother.

Dthelawyersworktooslowly

20DrCohenmentionschildren'snegotiation

techniquestoshowthatyoushould

Abepreparedtotryeveryroute

Btrynottomakepeoplefeelguilty

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Cbecarefulnottoexhaustyourself

Dcontrolthedecision-makingprocess.

PARTFOUR

Questions21-30

•Readthearticlebelowaboutthemethods

somecompaniesarenowusingfor

recruitment.

・Choosethecorrectwordtofilleachgapfrom

(A,B,CorD)ontheoppositepage.

•Foreachquestion21-30,markoneletter(A,B,

CorD)onyourAnswerSheet.

•Thereisanexampleatthebeginning,(0)

TheScientificApproachtoRecruitment

Whenit(0)toselectingcandidatesthrough

interview,moreoftenthannotthedecisionis

madewithinthefirstfiveminutesofameeting.

Yetemployersliketo(21)themselvesthatthey

arebeingexceptionallythoroughintheir

selectionprocesses.Intoday9scompetitive

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marketplace,the(22)ofstaffinmany

organizationsisfundamentaltothecompany9s

successand,asaresult,recruitersuseallmeans

attheirdisposalto(23)thebestinthefield.

Onemethodinparticularthathas(24)in

popularityistesting,eitherpsychometric

testing,whichattemptstodefinepsychological

characteristics,orability£aptitudetesting(25)

anorganizationwithanextrawayof

establishingacandidate'ssuitabilityforarole.

It(26)companiestoaddvaluebyidentifying

keyelementsofapositionandthentesting

candidatestoascertaintheirabilityagainst

thoseidentifiedelements.

Theemploymentofpsychometricorability

testingasone(27)oftherecruitmentprocess

mayhavesomemerit,butinrealitythereisno

real(28),scientificorotherwise,ofthepotential

futureperformanceofanyindividual.The

answertothisproblemisexperiencein

interviewtechniquesandstrongdefinitionofthe

elementsofeachpositiontobe(29)asthewhole

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recruitmentprocessisbasedonfewreal

certainties,theinstinctivedecisionsthatmany

employersmake,basedonaCTandthefirst

fiveminutesofameeting,areprobablynoless

validthananyothertoolemployedinthe(30)of

recruitment.

Example:

AhaveBdecide

CdoDmake

0AB

CD

21.AsuggestBconvinceCadvise

Dbelieve

22.AworthBcreditCqualityD

distinction

23.AsecureBreliesCattainD

achieve

24.AliftedBenlargedCexpandedD

risen

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25.AprovidesBoffers

contributesDgives

26.AletsBenablesCagreesD

admits

27.AportionBmemberCshare

Dcomponent

28.AextentBsizeCamountD

measure

29.AoccupiedBmetCfilledD

appointed

30AbusinessBtopicCpointDaffair

Questions31-40

PARTFIVE

Questions31-40

•Readthearticlebelowaboutaveryexpensive

newperfume..

•Foreachquestion31-40,writeonewordin

CAPITALLETTERSonyourAnswerSheet.

Thereisanexampleatthebeginning,(0)

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Sweetsmellofexcess-forjust£47.874abottle

Themarketingsaysitisthe“ultimatesymbol

ofindulgenceandtrulyimpeccabletaste”.A

newscent,namedVI,has(0)launchedfor

Christmas-retailingatjust£47.874.The

makersareproudlypromotingit(31),the

“world'smostexpensiveperfume99andare

confidentofsellingthelimitededitionof173

bottles-(32)itshouldbeexactly173bottlesisnot

madeclearinthepublicityfortheproduct.

Althoughcarefullypricedatjustunderthe

£50.000mark,thisperfumeisclearly(33)

somethingforanyonewhoconsiders£30too

muchtopayforabottleofeau-de-toilette.Those

(34)arepotentialcustomerswillcertainlybe

reassuredtolearnthatacasecoveredinrubies

anddiamondsisincludedfree(35)charge.

Purchasersareassuredoffurthersavings,with

unlimitedscentrefillsguaranteedindefinitely-

atnoextracost.

ThefragranceistheideaofArfaqHussain,a

27-year-oIdclothesdesignerwhofirstmadea

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name(36)himselfwithanair-conditionedjacket

hewasaskedtomakebythesingerMichael

Jackson(37)far,MrJacksonistheonlyperson

to(38)placedanorder-hewantstwo,according

toMrHussain.

MrHussainisunconcernedathavingno

previousexperienceofperfumery,"Ifsso(39)

morethanaperfume--it'sapieceofjewellery,

too.6666explainedMrHussain.Heattemptedto

describethe£47.874sensation,“itisdelicate,

fragrantandquiteunique.Whenyouopenthe

lid,ittakesyoutotallyaway.Ifsjust(40)being

surroundedbythousandsofwildflowersand

roses.

PARTSIX

Questions41-52

•Readthetextbelowaboutteam-basedpay

•Inmostofthelines41-52thereisoneextra

word.Itiseithergrammaticallyincorrectof

doesnotfitinwiththesenseofthetext.Some

lines,however,arecorrect.

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•Ifalineiscorrect,writeCORRECTonyour

AnswerSheet.

•Ifthereisanextrawordintheline,writethe

extrawordinCAPITALLETTERSonyour

AnswerSheet.

•Theexercisebeginswithtwoexamples,(0)

and(00).

Team-BasedPay

0Team-basedpayschemesthathavebeen

catchingtheeyeofmodernemployers.

00Supporterssaythattheyencouragegroup

endeavourandimprove41organizational

performance.Butsalespeople,typicallythemost

self-motivated

42ofworkers,theyhavetraditionallybeen

rewardedaccordingtoindividual

43performance.Soareteam-basedschemes

suitable?Thekeyissueis

44whetherteam-basedpayismorebeinginline

withtheorganization'sobjectives

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45thanpaywhichbasedonindividual

achievement.Introducingateampay

46schemecanbecomplex.Thebiggestproblem

isfordefiningtheteaminthefirst

47place.Anotheristhatteampayschemes

won'tworkiftheactions

Ofone

48individualmakenoimpactonthoseof

another.Youshouldneedatrueteam.

49likeafootballteam.Whereallthemembers

areinterdependent.Whensalesstaff

50canbelessreceptivetoteampayschemes

becausepersonalmotivationcan

51beanimportantboosttoperformanceWhat

theyneedistheirencouragement

52toperceivethatthewidertermofthe

companyoverall:production,administration

anddispatchallaffecteachother.

Writing1hour10minutes

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Partone

Question1

•Thegraphsbelowshowtheperformanceofa

Europeancountry9smanufacturingand

agricultural

Sectorsintermsofexportsandimportsbetween

1991and.

•Usingtheinformationfromthegraphs,write

ashortreportdescribingthegeneralmovements

inexports,importsandtheresultingbalanceof

trade

•Write120-140words

Parttwo:

WriteananswertoONEofthequestions2-4in

thispart.Writeyouranswerin200-250words.

Question2:

•TheManagingDirectorofyourcompanyor

organizationhasannouncedthatreportson

performancearetobeproducedbyall

departments.YourHearofDepartmenthas

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askedyoutoproducethereportaboutyour

departmentfortheManagingDirector.

•WritethereportfortheManagingDirector,

explaining:

AWhataspectsofyourdepartmentfunction

mosteffectively

BWhichaspectismostinneedofimprovement

CHowthisimprovementcouldbeachieved

Question3

•Youworkforanemploymentagency.The

followingispartofaletteryouhavereceived

fromacustomer:

Thetemporaryadministrativeassistantyousent

uswastotallyunacceptable.Icertainlywillnot

beusingyouragencyagainwhenIneed

temporarystaff.

•Writealettertothecustomer:

Aapologisingforhavingsenttheunsatisfactory

temporaryworker

Bgivingreasonsforwhathappened

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Cexplainingwhywhathappenedwas

exceptional

Dofferingsomesortofcompensationtothe

customer

Question4

•YourManagingDirectorhasdecidedthatthe

company'swebsiteshouldbeimprovedandhas

askedyoutoconsiderwaysofgoingaboutthis.

•WriteaproposalfortheManagingDirector:

ASunmarisingthestrengthsandweaknessesthe

currentwebsite

Bsuggestingnewservicesandinformationtobe

providedthroughthewebsite

Cexplainingthebenefitstheimprovements

wouldbring.

Listening

Partone:

Question1-12

•Youwillhearaconsultantgivingatalktoa

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groupofUKbusinesspeopleaboutexportingto

theUnitedArabEmirates(UAE)

•Asyoulisten,forquestions1-12.completethe

notes,usinguptothreewordsoranumber.

•.Afteryouhavelistenedonce,replaythe

recording.

ThebusinessMasterClass

Arrangementsforparticipants

1Theeventwilltakeplaceover

2Seminarorganizedby

3Thetitleofthelastsessionwillbe

4TousetheNewCityHotelcarpark,delegates

mustobtaina

DrSangalli

5DrSangallihasadvisedmany

6Thenameofhisconsultancyis

7Heistheauthorof

8InEurope,heisthebest-known

TheBusinessMasterClass

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9tobecomemore

10toestablishnew

Twooutcomesofsession:

11designyourown

12takeawaydocumentscontainingactual

Parttwo

Questions13-22

•Youwillherefivedifferentbusinesspeople

talkingabouttripstheyhaverecentlybeenon.

13

14

15

16

17

Atosupervisestafftraining

Btoholdjobinterviews

Ctointroducenewpolicy

Dtovisitpossiblenewpremises

Etoobserveworkingpractices

Ftomeetanewmanager

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Gtosignanewcontract

Htodealwithacomplaint

Tasktwo-problem

•Forquestion18-22,matchtheextractswiththe

problem,listedA-H

•Foreachextract,choosetheproblemdescribed

•writeoneletter(A-H)nexttothenumberoftheextract

18

19

20

21

22

AIforgotadocument

BMyhotelwasnoisy

CIwaslateformeeting.

DIdidn'tunderstandsomefigures.

ETheserviceatmyhotelwasbad.

FIhadsomewronginformation

GIdidn'thaveaninterpreter.

HIexperiencedcomputerproblems.

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PARTTHREE

Question23-30.

•Youwillhearpartofaconversationbetweena

managementconsultantandtheHuman

ResourcesmanagerofJenkins,acompany

whichmanufactureschildren'sclothing.

23WhatissaidabouttheownershipofJenkins?

Athefounderhassoldthecompanytosomeone

else.

BJenkinshasmergedwithanothercompany

CTherehasbeennochangeofownership.

24WhatdoestheHumanResourcesmanager

seeasthemainexternalthreattoJenkins?

ATheirretailersarebecominglesswillingto

paytheirprices.

BConsumersarebuyingmoretop-of-the-range

children'sclothes.

CMoreandmorecompaniesareproducing

children'sclothes.

25TheHumanResourcesmanagerseesthe

company'smainstrengthasthefactthat

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AIthasseverallong-termcontracts

Bitmakesproductsofhighquality

Citsdistributionsystemisefficient

26TheHumanResourcesmanagerbelievesthat

Jenkins9mainweaknessatpresentisthat

Athemachineryisinadequateforcurrent

requirements

Bthemanagementstyleisoutoflinewith

moderndemands

Ctherelationbetweenmanagementand

workersarepoor.

27AccordingtotheHumanResourcesmanager,

whydomanymachinistschoosetoleave?

ATheythinkthattheycangetbetterpaidwork

elsewhere.

BTheyfeelthattoomuchisexpectedofthem

CTheylackconfidenceinthecompany9future

28Whenworkingtoproduceabatchofclothes

Aeachteamisresponsibleforaparticular

operation

Beachmemberoftheteamproducesacomplete

item

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Ceachpersoncarriesoutonepartofthe

productionprocess

29.Whatchangehasbeenmadetorangeof

goods?

AAsmallernumberofitemsisproduced

BEachitemisnowmadeinsmallerquantities.

CFewernewstylesareintroducedeachyear.

30Whatissaidaboutthemachinists?

AMoreoftheirworkisfallingbelowthe

requiredstandard.

BSomeofthemareearninglessthantheyused

to.

CTheyhavetospendlongerlearningtooperate

newmachines.

ThatistheendoftheListeningtest.Younow

havetenminutestotransferyouranswers

Speaking16minutes

Partone:

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Inthispart,theinterlocutorasksquestionona

numberofwork-relatedandnon-workrelated

subjectstoeachcandidateinturn.Youhaveto

giveinformationaboutyourselfandexpress

personalopinions.

Parttwo

Thecandidatechoosesonetopicandspeaks

aboutitforapproximatelyoneminute.One

minute'spreparationtimeisallowed.

ACustomerrelations:theimportanceofmaking

customersfeelvalued

Bcompanygrowth:theimportancetoa

companyofcontrollingexpansion

CMarketing:howtoensurethatagents

maintainahighlevelofeffectivenesswhen

representingacompany

PartThree:

Inthispartofthetest,candidatesaregivena

topictodiscussandareallowed30secondsto

lookatthepromptcard,beforetalkingtogether

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foraboutthreeminutes.

Afterwards,theexaminerasksmorequestions

relatedtothetopic.

Fortwocandidates

StaffSuggestionScheme

Yourcompanyisplanningtointroducea

suggestionschemeandtoencouragemembersof

staffatalllevelstocontributeideas.Youhave

beenaskedtoconsiderwaysofsettingupthe

scheme.

Discuss,anddecidetogether:

•Howtosetuptheschemesothatallstafffeel

theycancontribute

•Howsuggestionsfrommembersofstaffcould

beevaluated.

Forthreecandidates

Staffsuggestionscheme:

Youcompanyisplanningtointroducea

suggestionschemeandtoencouragemembersof

staffatalllevelstocontributeideas.Youhave

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beenaskedtoconsiderwaysofsettingupthe

scheme.

Discuss,anddecidetogether:

•Howtosetuptheschemesothatallstafffeel

theycancontribute

•Howsuggestionsfrommembersofstaffcould

beevaluated

•Whatkindsofrewardswouldbesuitablefor

suggestionsmade.

Follow-onquestions：

•Whichkindsofcompaniescanbenefitmost

fromsuggestionschemes?

(why?)

•Whatothermethodscancompaniesuseto

generateideasforimprovements?

•Whatotherwaysarethereofincreasingstaff

involvementinacompany?

•Inwhatwayscan