管理理论与全球实践学习通超星期末考试答案章节答案2024年

管理理论与全球实践学习通超星期末考试章节答案2024年Mostpeople-processingservicesarelowcontactservices.

答案:错Bankingisanexampleofpossessionprocessingservices.

答案:错Servicesdirectedatpeople’smindscanbecalledmental-stimulusprocessingservices.

答案:对Paymentisatypeofenhancingservices.

答案:错Supplementaryservicesconsistoffacilitatingservicesandenhancingservices.

答案:对Intermsofsourcesofmessagesreceivedbytargetaudience,messagesoriginatingwithinorganizationincludewordofmouthandmediaeditorial.

答案:错Totalcostsofaservicetocustomersconsistofsearchcosts,purchaseandserviceencountercosts,andaftercosts.

答案:对Themainapproachestoservicespricingincludecost-basedpricing,competition-basedpricingandactivity-basedpricing.

答案:错Customerswithsocialmotivestendtousepersonalchannels

答案:对Forcomplexandhigh-perceivedriskservices,peopletendtorelyonself-servicechannels.

答案:错Mostpeople-processingservicescanbedistributedremotely.

答案:错Servicestaffperformanceinvolvesbothabilityandmotivation.

答案:对Themaincausesofrolestressinfrontlineemployeesincludepersonversusrole,organizationversusclient,andclientversusclient.

答案:对AccordingtotheRussellModelofAffect,skiingisatypeofserviceexperiencehighinarousalbutlowinpleasure.

答案:错Thepurposeofserviceenvironmentsistohelpfirmstocreatedistinctiveimageanduniquepositioning.

答案:对Thekeyweaknessofself-servicetechnologies(SSTs)isthattoofewSSTsincorporateservicerecoverysystems.

答案:对Factorspositivelyrelatedtotheadoptionofself-servicetechnologies(SSTs)includepositiveviewoftechnology,beliefinincreasedcontrol,anddistrust.

答案:错Theservicedeliverysystemforlow-contactservicesinvolvesinteriorandexteriorFacilities,aswellasothercustomers.

答案:错Market-focusedstrategyforservicesreferstoservingfewmarketsandofferingawidebreadthofservices.

答案:对Empiricalestimatesofcross-wageelasticitiesshowthat

答案:well-educatedlaborismorelikelytobecomplementarywithcapitalthanisunskilledlaborIftwoinputsaregrosscomplements,thecross-wageelasticityofdemandforthetwoinputswillbe

答案:negativeTheminimumwageisarelativelybluntinstrumentwithwhichtoreducepovertybecause

答案:mostworkerswhosewagesareaffectedbyminimumwageincreasesdonotliveinpoorfamiliesTheown-wageelasticityofdemandmeasures

答案:percentagechangeinquantityoflabordemandeddividedbypercentagechangeinwagesAnincreaseinthenumberofimmigrantscauses

答案:thelaborsupplycurvetoshifttotherightWithineachagegroup,peoplewith________aremostlikelytomigrate.

答案:alargeamountofeducationThehumancapitaltheoryofmigrationcomparesthecostsofamoveto

答案:thediscountedsumofincreasedutilitylevelsfromeachyearonthenewjobTheearningsofimmigrants,whencomparedtothoseofsimilarnativeworkers,

答案:startoutbelowthoseofthenativeworkers,butincreasemorerapidlyThemostimportantdeterminantofmigrationis

答案:ageWhichofthefollowingdoesNOTexplainwhypeoplearelesslikelytomovelongdistancesthanshortdistances?

答案:differencesinavailablesalariesIfskilledandunskilled