《乘务英语》课件-2.值机服务

BoardingPassCheck-inService

登机服务-换登机牌

Canyouunderstandthisboardingpass?counter柜台boardingpass/card登机牌passport护照visa签证preference偏好aisle过道window窗户wing机翼lounge休息室vacancy空位overbook超售attendant空中乘务员Words。1.请出示您的机票和护照。MayIhaveyourticketandpassport,please?2.不好意恩，这不是换领您登机牌的柜台。Sorry,burthisisnottherightcountertogetyourboardingcard,3.您最好抓紧些，飞机已经开始登机了。You'dbetterhurryup.Theflightisonboardingnow.4.您对座位有要求么？Doyouhaveaseatpreference?5.请问您要坐在飞机前部还是后部？Wouldyouliketoseatinthefrontoftheplaneoratthebackofit.常用语Sentences6.您要靠窗的座位还是过道的座位？Doyoupreferawindowseatoranaisleseat?7．我给您订的是经济舱的23D座位，可以么？I'vereservedtheseat23Dineconomyclass.IsitOK?8.这是您的护照和登机牌。Hereisyourpassportandyourboardingcard.9.您可以乘坐摆渡车。Youcantakeashuttlebus.10.现在您可以去过安检了。Nowyoucouldproceedtothesecuritycheck.11.请保管好您的登机牌。Pleasekeepyourboardingpasswell.常用语SentencesSituationalDialogue(G:GroundstaffP:Passenger)Check-inG:Goodmorning,sir.P:Hi,I'dliketocheckinforflightCA6754toShanghai.G:Certainly,sir.MayIhaveyourpassportandticket,please?P:Hereyouare.G:Thankyou.FlightCA6754toShanghai,economyclass.Doyouhaveaseatpreference?P:Yes,I'dlikeanaisleseatatthebackoftheplane.G:OK,sir.I'vereservedtheseat23Dineconomyclass.IsitOK?P:Great!Thankyou!G:You'rewelcome.Hereisyourpassportandyourboardingcard.Nowyoucouldproceedtothesecuritycheck.P:Thankyou!G:Mypleasure.Haveagoodtrip.G：先生，早上好！P：你好，我乘座的是到上海的CA6754次航三班，我想换登机牌。G：当然，先生。能看看您的护照和机票么？P：给你。G：街街。前往上海的6754次航班，经济舱。您对座位有要求么？P：是的，我想要坐飞机后部靠走廊的座位。G：好的，先生。我给您订的是经济舱的23D座位，可以么？P：很好。谢谢。G：不客气，这是您的护照和登机牌。现在您可以去过安检了。P：谢谢。G：我的荣幸。旅途愉快！KeyPoints:

I'vereservedtheseat23Dineconomyclass.我给您订的是经济舱的23D座位。reservev.预订

I’llreserveatableforyou.

我要预订一个5人的餐位。Nowyoucouldproceedtothesecuritycheck.现在您可以去过安检了.

proceedto继续下去；进入PassengersforRomeshouldproceedtoGate32forboarding.前往罗马的旅客，请到32号登机口登机。

KeyPoints:

航空公司规定航班起飞前45分钟停止办理登机手续，所以国内航班最好提前两个小时到达机场，国际航班最好提前3个小时到机场，预留时间办理登机牌和过安检。机场有显示屏显示具体航班的值机柜台。找到相应柜台后，将机票、身份证件（身份证或护照）交给机场值机人员。如果有大件行李，需要在值机柜合办理托运。办完登机手续，值机人员会将登机牌、行李票和身份证件退还旅客。作业（Assignment):好，下面请同学们以小组为单位，，用本节课学到的术语好对话，来模拟一次换登机牌的情景对话吧。BaggageCheck-inService

托运行李

Doyouknowthenamesoftheseitems?Andwhichofthemareprohibitedincheck-inluggage?label标签suitcase手提箱backcase后背包ruckack帆布背包trunk旅行大衣箱laptop笔记本电脑handbag手提包scale磅秤freeallowance行李限额excessbaggagecharge超重行李费luggagebill行李单weigh称重overweight超重Wordsgun枪ammunition枪支弹药knife管制刀具inflammable易燃的explosive爆炸的item物品corrosive腐蚀的liquor酒match火柴lighter打火机

托运违禁品。(1)...halfanhourpriortothedeparturetime出发前半小时(2)Whatistheluggageallowanceforeconomyclass?经济舱的免费行李额是多少？(3)

Youhavetopayforanexcessluggagechargeifyourluggageisovertheweight.

如果你的行李超重就必须支付超重行李费。(4)

...checkinforFlightCA981toNewYork为到纽约的国航CA981次航班办理登机手续常用语Sentences(5)Yourtraveldocumentsareinorder.你的旅行证件已备齐。(6)

Weareoutofwindowseat.没有靠窗户的座位了。(7)...havereservedtheseat9Dineconomyclass在经济舱预定了座位9D(8)...expecttobeginboarding预计开始登机(9)Wouldyoumindputtingyourtwosuitcasesonthescale?你介意把你的两个箱子放在磅秤上吗？常用语SentencesSituationalDialogue(G:GroundstaffP:Passenger)

BaggageCheck-inService

P:Goodmorning.I’dliketocheckinforFlightCA333.G:OK.Yourpassportandticket,please.P:Hereyouare.G:Howmanypiecesofluggagedoyouhave?P:Twosuitcasesandonehand-carriedbag.G:Hand-carriedbagisfreeandyoucanbringitonboardwithyou.Wouldyoumindputtingyourtwosuitcasesonthescale,please?P:Ofcoursenot.Aretheywithinthebaggageallowance?G:Yourluggageis28kilos,8kilosoverweight.P:HowmuchshouldIpayfortheexcessweight?G:Eightydollars.Andyoucanpayithere.P:OK.Hereyouare.G:Thesearetheluggagelabels.Pleasefastenthemonyoursuitcases.Andhereareyourpassport,ticket,boardingpassandluggagebill.Takecareofthem.P:Thankyou.P：早上好。我想办理CA333航班的登机手续。G：好的。请出示您的护照和机票。P：给你。G：你有多少件行李？P：两个行李箱和一个手提包。G：手提包是免费的，您可以随身携带。介意把您的两个行李箱放在

磅秤上吗？P：当然不介意。它们在行李限额之内吗？G：您的行李重28公斤，超重8公斤。P：我应该为超重付多少钱？G：八十美元。您可以在这里付款。P：好的，给你。G：这些是行李标签。请把它们系在行李箱上。这是您的护照、机票、登机牌和行李单。请保存好。P：谢谢KeyPoints:

Wouldyoumindputtingyourtwosuitcasesonthescale,please?介意把您的两个行李箱放在磅秤上吗？mindv.介意minddoingsth.介意做某事

Wouldyouminddoingmeafavor?

你介意帮我个忙吗？

为保证航空运输安全，中国