国家开放大学04018-管理英语2

20220511管理英语2试卷-03试卷号：23938得分：9第一大题。-What’sthebestwaytogettotheEmpireHotel?-_____________________B、Walkingthroughthewood.-HaveyoueverbeentoTokyo?-_____________________B、No,butIhopetogotherenextyear.-Howoftendoyoueatout?-Well,_________,butusuallyonceaweek.A、itdepends-Hello,isthatservicecenter?Theelevatorofourapartmentdoesn’twork.-_____________________B、Sorry,I’llhaveitcheckedoutatonce.-Thankyouverymuchforyourhelp.-________________A、It’smypleasure.第二大题词汇与结构（单选题）They________sincelastnight.Theyareabouttofinishthework.B、havebeencleaningthesystemIhatethepeople______don’thelpotherswhentheyareintrouble.A、whoLook!__________B、Herecomesthebus.-Shallwegoshoppingnow?-SorryIcan’t,I_____myshirts.C、amwashingTheJiaheCommunityServiceCenterisaboutto______serviceforresidents.B、provide、Whereareyouusedto______vegetables?C、buying_______hestudieshard,hewillneverpasstheexam.A、UnlessNowHelenworks________thanbefore.A、morecarefullyWeshallhaveanopportunitytoexchange_______tomorrow.C、viewsYoushouldbeawareofyourlimits______budgetortime.A、intermsof________thefog,weshouldhavereachedtheannualmeetingsiteontime.C、ButforIt’sveryhothere.Whynot________yourcoat?C、takeoffI’mconfidentintheseaslongaswe________theneedsofthecommunityresidentsandimproveourservicequality.A、keepaneyeonGenerallyspeaking,we’ve______someprogressthisyearindevelopingandimprovingcommunityservices.C、madeOneday,ourdreamswill____________reality.B、turninto第三大题阅读理解（单选题）Chinesebuyersusedtoprizeforeignbrands,thinkingthatproductsmadebyAmericanorEuropeancompaniesareofhigherquality(质量)thanChineseones.Increasingly,that'snolongerthecase.Whatisthispassagemainlyabout?B、ThechangeinChinesebuyers'thinking.Whichofthefollowingistrueaccordingtothetext?C、MoreandmoreChinesebuyerspreferChineseproducts.Whichfactbestexplains“homebrandbias”?B、Morethan90%ofyoungChinesebuyerspreferhomebrands.Whodidmostoftheresearchforthisreport?A、CreditSuisse.What'sthebesttitleforthispassage?A、ChineseProductsGetMorePopularatHome第四大题阅读理解（判断题）Goodcommunicationskillsarethekeytosuccessinlife,workandrelationships.Withouteffectivecommunication,amessagecanturnintoerror,misunderstanding,frustration,orevendisasterbybeingmisinterpretedorpoorlydelivered.Amessagemustbeunderstood,interpretedordeliveredcorrectlywithcommunication.B、FWhenyoutalkwithothersyoucanpaylittleattentiontoyourbodylanguage.B、FThebetteryouareabletounderstandothers,theworseyourabilitytocommunicate.B、FBeforestatingyouropinions,you'dbetterletthespeakerfinishhisorhertalkingfirst.A、TDon'targueordebatewithothersifyoufeelangryordispleased.A、T第五大题翻译题（单选题）Bythefollowingweek,whenhe’sonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.C、到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。IfImaysayso,hewasnotveryfamiliarwiththeprocedures.。C、如果我可以这样说的话，可能是因为他不太熟悉操作步骤。Ingeneral,we’vemadesomeprogressthisyearinimprovingcommunityservices.A、总的说来，今年我们已经在改善社区服务方面取得了一些进展。Inagoodrelationship,bothsidesarewillingtochange.A、一段良好的关系中，双方都愿意改变。Questionnairesarenotsuitableforsomepeopletowhomasurveymightnotworkbecauseofreadingproblem.B、问卷调查不适合那些因阅读困难而无法回答的人。20220511管理英语2试卷-03试卷号：2393第一大题交际用语（单选题）-What’sthebestwaytogettotheEmpireHotel?-_____________________B、Walkingthroughthewood.-HaveyoueverbeentoTokyo?-_____________________B、No,butIhopetogotherenextyear.-Howoftendoyoueatout?-Well,_________,butusuallyonceaweek.A、itdepends-Hello,isthatservicecenter?Theelevatorofourapartmentdoesn’twork.-_____________________B、Sorry,I’llhaveitcheckedoutatonce.-Thankyouverymuchforyourhelp.-________________A、It’smypleasure.第二大题词汇与结构（单选题）They________sincelastnight.Theyareabouttofinishthework.B、havebeencleaningthesystemIhatethepeople______don’thelpotherswhentheyareintrouble.A、whoLook!__________B、Herecomesthebus.-Shallwegoshoppingnow?-SorryIcan’t,I_____myshirts.C、amwashingTheJiaheCommunityServiceCenterisaboutto______serviceforresidents.B、provideWhereareyouusedto______vegetables?C、buying_______hestudieshard,hewillneverpasstheexam.A、UnlessNowHelenworks________thanbefore.A、morecarefullyWeshallhaveanopportunitytoexchange_______tomorrow.C、viewsYoushouldbeawareofyourlimits______budgetortime.A、intermsof________thefog,weshouldhavereachedtheannualmeetingsiteontime.C、ButforIt’sveryhothere.Whynot________yourcoat?C、takeoffI’mconfidentintheseaslongaswe________theneedsofthecommunityresidentsandimproveourservicequality.A、keepaneyeonGenerallyspeaking,we’ve______someprogressthisyearindevelopingandimprovingcommunityservices.C、madeOneday,ourdreamswill____________reality.B、turninto第三大题阅读理解（单选题）Chinesebuyersusedtoprizeforeignbrands,thinkingthatproductsmadebyAmericanorEuropeancompaniesareofhigherquality(质量)thanChineseones.Increasingly,that'snolongerthecase.Whatisthispassagemainlyabout?B、ThechangeinChinesebuyers'thinking.Whichofthefollowingistrueaccordingtothetext?C、MoreandmoreChinesebuyerspreferChineseproducts.Whichfactbestexplains“homebrandbias”?B、Morethan90%ofyoungChinesebuyerspreferhomebrands.Whodidmostoftheresearchforthisreport?A、CreditSuisse.What'sthebesttitleforthispassage?A、ChineseProductsGetMorePopularatHome第四大题阅读理解（判断题）Thestepsforgoodcommunicationskills:1.Knowwhattosay.Understandclearlythepurposeandintentofyourmessage.2.Knowhowtosay.Beginbymakingeyecontact,whichshowsconfidence.Thenpayattentiontoyourbodylanguage.3.Listen.Afteryou'vefinishedtalking,youshouldstop,listen,andlookforfeedbackandcluesofcomprehension.4.Reachunderstanding.Tocommunicatewellistounderstandandbeunderstood.Amessagemustbeunderstood,interpretedordeliveredcorrectlywithcommunication.B、FWhenyoutalkwithothersyoucanpaylittleattentiontoyourbodylanguage.B、FThebetteryouareabletounderstandothers,theworseyourabilitytocommunicate.B、FBeforestatingyouropinions,you'dbetterletthespeakerfinishhisorhertalkingfirst.A、TDon'targueordebatewithothersifyoufeelangryordispleased.A、T第五大题翻译题（单选题）Bythefollowingweek,whenhe’sonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.C、到第二个星期，当他独立工作的时候，他感到对于自己需要做什么以及如何开始做非常清楚。IfImaysayso,hewasnotveryfamiliarwiththeprocedures.C、如果我可以这样说的话，可能是因为他不太熟悉操作步骤。Ingeneral,we’vemadesomeprogressthisyearinimprovingcommunityservices.A、总的说来，今年我们已经在改善社区服务方面取得了一些进展。Inagoodrelationship,bothsidesarewillingtochange.A、一段良好的关系中，双方都愿意改变。Questionnairesarenotsuitableforsomepeopletowhomasurveymightnotworkbecauseofreadingproblem.B、问卷调查不适合那些因阅读困难而无法回答的人。20220511管理英语2试卷-15试卷号：23938得分第一大题交际用语（单选题）-Mum,I’mgoingtoschoolnow.Seeyou.-____________,Mary.C、Haveaniceday-Let’splayvolleyball.-__________Let’splaysoccer.C、Thatsoundsboring.-Canyoustayherelonger?-_____________________,butIhavetobebacktomorrow.A、I’dloveto-Couldyoupleasepassmetheruler?C、Sure,hereyouare.-Itcostsustenthousanddollars.C、Howmuchdoestheprintingoftheannualreportcost?第二大题词汇与结构（单选题）There______aneggandsomeapplesinthefridge.A、isParticipantshave_____theProductivityAnalysisWorksheet.C、completedIwouldrather______twoweeksearlier.C、youhadcomehere正确答案：C-Dad,youpromisedtotakemeout.-Well,_______A、soIdidYourlong-termsuccessineventplanningwillbebased________theexperienceyouhad.B、on-Iamworriedaboutthedanceshow.-Beconfident!Ifyoudon’tbelieveinyourself,_______will.A、nobodyInthatexaminationstudentswereallowed________theirdictionaries.C、tobringSincethisroadiswetandslipperythismorning,it__________lastnight.

C、musthaverainedYoumust_______theannualcertificationofemploymentonlinewithin15days.A、submitMark______twodaysgoingonfamilyvisitswithexperiencedstaffmembers.A、spendsIt’sagreat______forustohavethechancetoworkwithyou.B、honorTheheatingsystemofourapartmentbrokedownsoImadea______calltothecommunityservicecenter.B、complaintI’mwritingto_______apositionasacomputerengineerinyourcompany.C、applyforTheoldsaying“practicemakesperfect”______tointerviewingtoo.B、appliesYoushouldbeawareofyourlimits______budgetortime.A、intermsof第三大题阅读理解PeopleoftenaskmeforsuggestionsabouthowtolearnEnglish.Asforit,everyoneisdifferent.I'llsharesomeofmyexperience.IoncetookaschoolyearEnglishcourseinWuhanUniversity,butImostlylearnedEnglishonmyown.1-1（4分）、ThewriterlearnedEnglishinWuhanUniversityforabout____________________________.C、ayearAccordingtothewriter,_____________isagoodwaytoimproveyourEnglish.A、thinkinginEnglishTheunderlinedphrase“getitover”inparagraph3means“_________”inEnglish.C、overcomeitTothewriter'ssurprise,hisEnglishimprovedquickly________________.B、inAmericaThebesttitleforthepassageis____________________________.A、MyEnglishLearningExperience第四大题阅读理解（判断题）Questionnaires:Advantages&DisadvantagesEverycoinhastwosidesandquestionnairesarenodifferent.Withquestionnaires,theadvantagesoutweighthedisadvantages.AdvantagesofQuestionnairesComparedtoface-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.Also,questionnairesareeasytoanalyze,andcomputersoftwarecaneasilycompletedataentryandmaketablesfornearlyallsurveys.Questionnairesarefamiliartomostpeopleasnearlyeveryonehashadsomeexperiencecompletingone.Questionnairesreducebiaswhentherearenocluestoaffecttherespondents.Theadvantagesofquestionnairearemorethandisadvantages.A、TQuestionnaireisthecheapestwayforcollectingdatafromrespondents.B、FQuestionnaireshavetheadvantageofbeinganalyzedeasilythroughthecomputersoftware.A、TQuestionnaireissuitableforeveryone.B、FTherespondentisusuallythesamepersonyousentthequestionnaireto.B、F第五大题翻译题（单选题）Thisinvolvesidentifyingthehigh-levelreasoningbehindyourintentionsfortheevent.。C、这就包括了弄明白你举办此次活动目的背后的高层次的推理。Ithinkwhatshouldbedoneistocreatemorejobopportunitiesforstudents.A、我认为我们更需要为学生们创造更多的工作机会。Thankyousomuchforyourgeneroushospitality.C、非常感谢您的盛情款待。Afewminuteslaterthedoctorcameoutofhisroomforthethirdtime.B、几分钟后，医生第三次从他的房间走出来。Questionnairesarenotsuitableforsomepeopletowhomasurveymightnotworkbecauseofreadingproblem.B、问卷调查不适合那些因阅读困难而无法回答的人。20220511管理英语2试卷-12试卷号：23938第一大题交际用语-I’mterriblysorrythatI’vespilledsomecoffeeonthetable.-_____________________B、Itdoesn’tmatter.-Youneedn’tdotheworktillaftertheNewYear.-_____________________B、Oh,good!Thankyou.-Nicetomeetyouagain.Mr.Smith.Howareyou?-________________A、Fine,thankyou.Andyou?-You’vegivenusawonderfulChinesedinner,Mrs.Zhao.-__________________C、I’mgladyouenjoyedit.-WhatdoesyourEnglishteacherlooklike?-_____________________C、Shelooksmuchlikehermother.第二大题词汇与结构（单选题）Myfatherissohard-working.Heisnolongertheman______hewasfifteenyearsago.B、that-Couldyoupleasetellmehowlongthemovie______?-Forhalfanhour.B、hasbeenonHiringtherightemployee______withajobanalysis.B、starts________acompanyreallywantsisacandidatethathastherightskills.A、WhatTherearejusteightorangesleftinthebox,_______thespoiltones.A、notcounting正确答案：AAttheendoftheday,youwantalltheparticipants______thiskeymessage.C、torememberOneperson______fivenowgoestoacollegeinthiscity.B、inWearegoingtohaveouroffice________tomakeroomforanewengineer.C、rearrangedI’mconfidentintheseaslongaswe________theneedsofthecommunityresidentsandimproveourservicequality.A、keepaneyeonIfyoucutdowntoomanytrees,itwill______ourenvironment.A、beharmfultoAsecretarymustbeskilledinofficesoftware______wordprocessing.C、suchasWehaveto______ourannualworkreporttothemanagernextweek.A、handinWhenyoumeetanewword,youcan_____inadictionary.C、lookitup-Whenwillyoucome,MondayorTuesday,John?-I’mafraid________dayispossible.Iwillbeverybusyinthesetwodays.C、neitherIt’sveryhothere.Whynot________yourcoat?C、takeoff第三大题阅读理解（单选题）TheVieirafamilymovedtotheUnitedStatesin1981.Atthattime,theydecidedtostopspeakingSpanishathomeandonlycommunicateinEnglish.ThiswasbecausetheywerenowlivinginanEnglish-speakingcountry.Finally,havingmore

multi-languagespeakers

improvesrelationshipsbetweencountries.Ifpeoplefromdifferentcountriescancommunicatewell,theworldcanbecomecloser.Countrieswillthenhavemorerespectforeachotherandbetterunderstandeachother'sproblems.1-1（4分）、Whatisthepassagemainlyabout?A、Thebenefitsoflearningotherlanguages.1-2（4分）、ThepassagebeginswiththeexperienceoftheVieirafamilyinorderto_______.C、showtheproblemsofspeakingonlyonelanguage1-3（4分）、Theunderlinedphrase“multi-languagespeakers”inparagraph5means“peoplewhoknow______”.C、morethanonelanguage1-4（4分）、Accordingtothepassage,ifyoucanspeakmorethanonelanguage,youcan____.B、communicatemoreindependently1-5（4分）、Basedonthelastparagraph,whichofthefollowingistheworst?B、Forgettingone'smotherlanguage.第四大题阅读理解（判断题）Crosstrainingistraininganemployeetodoadifferentpartoftheorganization'swork.TrainingworkerAtodothetaskthatworkerBdoesandtrainingBtodoA'staskiscrosstraining.Crosstrainingisgoodformanagersbecauseitprovidesmoreflexibilityinmanagingtheworkforcetogetthejobdone.Ontheotherhand,crosstraininghassomebenefitsfortheemployeesaswell.Itletsthemlearnnewskills,makesthemmorevaluable,keepsthemstimulatedandreducesworkerboredom.1-1（4分）、Crosstrainingistraininganemployeetodoadifferentjobinadifferentcompany.B、F1-2（4分）、Crosstrainingisbeneficialnotonlyformanagersbutalsoforemployees.A、T1-3（4分）、Crosstrainingcanapplytoalmostanypositionandalmostanyindustry.A、T1-4（4分）、Notallemployeesaresuitabletobecrosstrained.A、T1-5（4分）、Youcandecidewhichemployeestobecrosstrainedaccordingtotheirage.B、F第五大题翻译题（单选题）Anewfoodmarketwillbebuiltinourcommunitynextmonth.C、下个月我们社区将新建一个菜市场。Onthelastdayoftheoldyear,thereisafamilydinner.B、在即将过去的一年的最后一天，会有一次家庭聚餐。Youwantallattendeesleavingyoureventtorememberthiskeymessagethatyou’vespentalongtimereinforcing.A、你希望所有的参加者离场后都会记住你曾经花了很长时间来强调的这个关键信息。Theyhavedisagreementontheplanofcelebratingthefoundingofthecommunity.B、他们对庆祝公司成立的方案有异议。Incontrasttoothercountries,theU.Shasnonationalcollegeentranceexam.B、与其他国家相比，美国没有大学入学考试。20220511管理英语2试卷-26试卷号：23938第一大题交际用语（单选题）。-IwillgotoHongKongDisneylandwithmyparentstomorrow.-_________________B、Haveanicetrip.-____________________________DoyoustillworkinShanghai？-No,Idon’t.It’stwoyearssinceIworkedthere.C、Haven’tseenyouforages!-DoyoumindifIswitchoffmyradio?-________Goahead.A、No,notatall.-Nicetomeetyouagain.Mr.Smith.Howareyou?-________________A、Fine,thankyou.Andyou?-Wouldyoulikeacupoftea?-_____________________A、Yes,please.第二大题词汇与结构（单选题）Look!__________B、Herecomesthebus.IfI_____you,I_____moreattentiontotheindependentauditors’reportandfinancialstatementsintheannualreport.C、were;wouldpay-Lookatthestonebridge!Doyouknow______itwasbuilt?-Inthe1860s.Itisquiteold.A、whenItwasLucy_____helpedmelastSunday.B、thatI’mafraidyou’llhavetopayus______theinconvenienceaccordingtothecontract.C、forRemember_____________thenewspaperwhenyouhavefinishedit.B、toputbackYouwillgetusedto________herewhenyouhavesettleddown.A、livingSincethisroadiswetandslipperythismorning,it__________lastnight.

C、musthaverainedWeshallhaveanopportunitytoexchange_______tomorrow.C、viewsTheheatingsystemofourapartmentbrokedownsoImadea______calltothecommunityservicecenter.B、complaintI’mconfidentintheseaslongaswe________theneedsofthecommunityresidentsandimproveourservicequality.A、keepaneyeonThesuccessofoureventis_____tothesponsor.A、relatedWe______itverymuchthatyou’vecometogiveusatimelyride.Otherwisewewouldmissthetrain.A、appreciateWeshouldkeepclose______withthepoliceofficetoprotectpeopleandproperty.A、contactWethinkthatSmithshouldbetoldabouthis______conditionassoonaspossible.C、physical第三大题阅读理解（单选题）PPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.Eachhashiredanewstaffmembertomakecontactwithandprovideservicestonewparents.ichsituationwouldyouratherbein,beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefortheworkyou'regoingtodo?WhatarePPHCandGooseneck?C、Theyaretwoorganizationsthatdosimilarcommunitywork.WhichdegreedoesElainehave?A、Psychologydegree.WhichofthefollowingstatementsisTRUEaccordingtothepassage?B、Markhasaclearideaofhisjobafterthetraining.HowisMarktrainedtobepreparedforhiswork?C、BothAandB.Whatisthemainideaofthepassage?A、Theimportanceoftraining.第四大题阅读理解（判断题）Goodcommunicationskillsarethekeytosuccessinlife,workandrelationships.Withouteffectivecommunication,amessagecanturnintoerror,misunderstanding,frustration,orevendisasterbybeingmisinterpretedorpoorlydelivered.Thestepsforgoodcommunicationskills:1-1（4分）、Amessagemustbeunderstood,interpretedordeliveredcorrectlywithcommunication.B、FWhenyoutalkwithothersyoucanpaylittleattentiontoyourbodylanguage.B、FThebetteryouareabletounderstandothers,theworseyourabilitytocommunicate.B、FBeforestatingyouropinions,you'dbetterletthespeakerfinishhisorhertalkingfirst.A、TDon'targueordebatewithothersifyoufeelangryordispleased.A、T第五大题翻译题（单选题）Weshouldpresentdataintablesorchartssothatthereportmaynotbeboringwithfactsalone.A、我们应该用表格或图表来呈现数据以便报告不会因为仅有事实而枯燥乏味。Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.C、焦点小组是顾客的代表，他们的工作是给你提供他们的需求和喜好。Ithinkwhatshouldbedoneistocreatemorejobopportunitiesforstudents.A、我认为我们更需要为学生们创造更多的工作机会。Weshouldkeepclosecontactwiththecommunitytoprovideabettersupportservice.C、我们应该与社区保持密切联系，以提供更优的支持服务。It’sdifficulttochangesomeoneelse,butwecanalwayschangeourselves.C、改变别人很难，但我们总是可以改变自己。20220511管理英语2试卷-43试卷号：23938第一大题交际用语（单选题）-Iamworryingaboutthecomingexam.IamafraidIcan’tpassthisexam.-_________________A、Cheerup.-Iamsorry.Nowwhatwerewetalkingabout?-_____________________C、Youweresayingthatyouusedtobeateacher.-Mum,I’mgoingtoschoolnow.Seeyou.-____________,Mary.C、Haveaniceday-Hereyouare,Sir.-_____________________C、Thankyouverymuch.-Let’splayvolleyball.-__________Let’splaysoccer.C、Thatsoundsboring.第二大题词汇与结构（单选题）Undernocircumstance________totellliestothepublic.B、arethecompaniesallowed-Hi,Kate,youlooktired.What’sthematter?I________welllastnight.A、didn’tsleep______thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.B、GettingWasitlastsummer______youandyourfriendswenttoMoscow?B、thatThereare_______soccerfansintheworld.B、millionsofWewillprepareanotice______everyonebeforetheyhavetheexaminourcenter.A、forAttheendoftheday,youwantalltheparticipants______thiskeymessage.C、torememberYou’dbetterhaveyourhair_____beforegoingtoyourfriend’swedding.B、cutWeareunder______tofinishthetaskwithinsuchlimitedtime.B、pressureMark______twodaysgoingonfamilyvisitswithexperiencedstaffmembers.A、spendsTheteachertoldhisstudentsthatthesun______light.A、giveoffDoeshisabsence____________toyourwork?A、makeadifferenceIthinkthe15thanniversary______aspecialcelebration.B、deservesYouneedto_______thosequestionnairepapersforyourcompany.A、handoutWeshallhaveanopportunitytoexchange_______tomorrow.C、views第三大题阅读理解（单选题）Herearesomesuggestionsforyoutoholdasuccessfulevent.Decideuponyourtargetaudience.Thefirstthingyoushouldknowisyourtargetaudience.Fromthis,alltheotherdecisionswillfallintoplaceintermsofformat,content,prices,location,etc.Makealistofdetails.Whenyouholdanevent,youneedtoconsidereverything,fromprogramcontent,lighting,foodserving,transportationtoparkingandsafety.Makingalistwillensureyoudon’toverlookthings.1-1（4分）、Whydoesthewritersaysuccessfulandmemorableeventsdon’tjusthappen?B、Becausedetailedplanningisneeded.1-2（4分）、Accordingtothepassage,whatisthekeyfactortomakeyoureventsuccessful?B、Details.1-3（4分）、WhichofthefollowingstatementisNOTtrueaccordingtothepassage?C、Toknowyourlimitsmeansyoushouldknowtheaudiencesize.1-4（4分）、Whatdoesthefirstsentencemeaninparagraph2?A、Toknowyourtargetaudiencewillhelpyoumakeotherdecisions.1-5（4分）、What’sthethemeofthepassage?C、Planningsuccessfulevents.第四大题阅读理解（判断题）Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem,themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.1.Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants,theanswersarequitedifferent.2.Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample,youcanactasoneofthecustomersinawheelchair,andseehowyou'retreated.Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.B、FAgoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.A、TIt'snotnecessarytoknowaboutthecustomers'needsandpreferences.B、FQuestionnairesareusefulingettingfeedbackfromcustomers.A、TFront-linestaffhavenothingtodowithimprovingcustomerservice.B、F第五大题翻译题（单选题）Tocommunicatepreciselywhatyouwanttosay,youhavetofrequentlyneedtodefinekeywords.C、要准确表达你的本意，就必须不断定义关键词。Thisinvolvesidentifyingthehigh-levelreasoningbehindyourintentionsfortheevent.C、这就包括了弄明白你举办此次活动目的背后的高层次的推理。Youcanseemanyinterestingthingsonyourway.B、一路上你能看见许多有趣的事情。Youwilldoeverythingwithinyourpowertotryandresolvethesituation.A、你会在权利范围内尽一切努力解决问题。Anewfoodmarketwillbebuiltinourcommunitynextmonth.C、下个月我们社区将新建一个菜市场。20220511管理英语2试卷-31试卷号：23938-IamafraidIcan’tdowellinthegame.-_________It’sjustforfun.C、Takeiteasy!-MayIborrowyourbook?-______________________A、Ofcourse.-Mary,canyoufinishyourhomeworkontime?-__________Itissoeasy.B、It’sapieceofcake.-Couldyoupleasecleanyourroom?-_______________C、Noproblem.-Couldyoupleaseclearthekitchen?Iwanttocookdinnernow.-____________Iwilldoitimmediately.C、Mypleasure.第二大题词汇与结构（单选题）Undernocircumstance________totellliestothepublic.B、arethecompaniesallowedThereare_______soccerfansintheworld.B、millionsofParticipantshave_____theProductivityAnalysisWorksheet.C、completedUnfortunatelythepoorgirlcan’tdoanythingbut________allherbelongingsatalowprice.

B、sellWewillprepareanotice______everyonebeforetheyhavetheexaminourcenter.A、forIhatethepeople______don’thelpotherswhentheyareintrouble.A、whoLet’s______ourplan.A、startMarysaidtome,“IfIhadseenyourbag,I________ittoyou.”B、wouldhavereturnedWeshouldkeepclose______withthepoliceofficetoprotectpeopleandproperty.A、contactWritethetelephonenumberdown____________youforget.B、incaseDoyouplanto______thisconferencenextyear?C、attendIfyouwanttocheck______whatawordmeans,youcancheckinadictionary.B、exactlyWeshallhaveanopportunitytoexchange_______tomorrow.C、viewsOneday,ourdreamswill____________reality.B、turnintoTheheatingsystemofourapartmentbrokedownsoImadea______calltothecommunityservicecenter.B、complaint第三大题阅读理解（单选题）Stressaroundinterviewsisofteninfluencedbyourassumptionswemaketoourselvesabouttheprocess.Counteringanxiety-provokingthoughtscanhelptolowerlevelsofanxiety.“Ijustmessedupthatanswer,andthere'snohope.”Onepooranswernormallydoesnotknockacandidateoutofconsideration.Aninterviewislikeatest,gettingan85or90mightbegoodenoughtogetthejob._________ofteninfluencesthestressaroundinterviewsaccordingtothepassage?C、Interviewers'assumptionsDoesonepooranswerinaninterviewinfluenceacandidatetogetajob?B、No.Imaginingsuccesshelpacandidateto_________levelsofanxiety.A、lowerHowcanwereduceourstressaroundinterviews?A、Breathedeeply.Whenshouldwegotoseeadoctoraccordingtheauthor?C、Whenwehavetoomuchstressaroundinterview.第四大题阅读理解（判断题）Anannualreportofacompanyprovidesinformationaboutitsbusinessperformanceforcertainpeople.Thesepeopleincludetheinvestors,potentialinvestorsandotherstakeholders.Fromthereport,peoplecanunderstandthecompany'sbusinessscope,recentsituationandfuturedevelopment.Themainpartsofanannualreportusuallyincludechairman'sletter,financialstatementsandoperationanalysis.Anannualreportofacompanyprovidessomeinformationaboutitsbusinessperformanceforcertainpeople.A、TPeoplecanknoweverythingofthecompanyfromtheannualreport.B、FAnannualreportusuallyincludeschairman'sletter,financialstatementsandoperationanalysis.A、TAchairman'slettershouldincludethestrategicdirectionmovingforward.A、TThispassageismainlyaboutthemainpartsofanannualreport.A、T第五大题翻译题（单选题）Focusgroupsarerepresentativesofcustomerswhosejobistoprovidey