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文档简介
Data-Powered
Operations
Transformation
Unleashingsynergiesandoutcomesthroughleveragingdata-powered,AI-enabled,and
highly-automatedbusinessoperations
Thecollectionanduseofdatahasevolvedon
acontinuum,beginningasthefoundationfor
gatheringinsightswhicharethentransformedintoactionablebusinessintelligence.Theintroductionofcloudplatformsandscalableinfrastructurespedupthepaceofchange,enablingcompaniestoswiftlyshifttoanewphaseofdigitaltransformation.
Now,toenableatrulyconnectedenterpriseinvolvesorchestratingend-to-end,data-drivenoperations,
withadvancedanalytics,AI,andGenAIatitscore.Thistypeofcohesivesolutionhelpsorganizationsdrivesustainablebusinessobjectivesandoutcomes,enhancevalue,andpromotecontinuedinnovationthattouchesallpartsofoperationslikenever
before.
2Data-PoweredOperationsTransformation©Capgemini2024.Allrightsreserved
Operationaloverhaul
Whateverthesector,everyenterpriseis
composedofdistinctivecorporatefunctions,whichtypicallyincludefinanceandaccounting,supplychainmanagement,marketingand
communications,customersupport,and
humanresources.Theseoperationsarefurthersupportedbycriticalinitiativeswithregardto
managingandmonitoringsustainability,risk,andcompliance.Eachareaistypicallyledbyaglobalbusinessunitoroutsourcedtoorganizations
withdeepexpertisetomanagethesecoreresponsibilities.
It’snotdifficulttoenvisionthevastamountofdatageneratedfromthousandsoftransactionsandinteractions,whichcreatescountless
opportunitiestouncoverdeeperinsights,
developnewsolutions,generatenewrevenuestreams,andboostcustomersatisfaction.
However,continuingtocollectandstoremassivevolumesofsensitiveinformationpresents
significantchallenges.It’shigh-risk,costlyand
unsustainable.Companyleadersrecognizethey
mustmakesmartdecisionsaboutthetypesof
datatheycollect–andtheirintenttouseit.At
thesametime,theymustconstantlyoptimizeand
radicallytransformtheefficacyandefficiencyofthecompany’scorefunctionsandcomplementaryprocessesbyrevisingtheorganization’soperatingmodel.Byadoptinganintegratedandpurpose-
drivenapproachtousingadvancedanalytics,companiescantrulymakethedatadeliver.
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Data-PoweredOperationsTransformation©Capgemini2024.Allrightsreserved
Fromanalyticstobusinessoutcomes
Capgemini’sData-PoweredOperationsTransformation(DPOT)approachenables
sustainablebusinessobjectivesandoutcomesthatcanbeadaptedtoanyindustryororganizationalfunction.
Co∩sideΓa∩e∩teΓpΓise’sfi∩a∩cea∩daccou∩ti∩9
operations,hometoahostofcrucialfunctionsfrombudgetforecastingtoaccountsreconciliationand
payroll.Formanyofthesekeydepartments,data
HowisfΓa9me∩ted.FoΓi∩sta∩ceIi∩accuΓatedataoΓunbilledordersandchargesleadtoanincreasedriskofrevenueleakageintheorder-to-cashprocess.Inotherwords,abusinesshasearnedtherevenuebuthasn’tcollectedit.
ThisΓouti∩elossca∩ΓepΓese∩tasi9∩ifica∩tpoΓtio∩ofacompany’srevenue.Yetmanycompanies
don’tevenknowthemoneyismissing.EmbeddingsolutionsthatleverageDPOT,suchasusingpayablesanalyticsandreceivablesanalyticswithinthese
dailyprocesses,helpsteamsidentifyandpreventrevenueloss.IncaseswhereCapgeminihasusedadvanceddataanalyticstoaddressthisbusinesschallengeattheprocesslevel,0.5–1.25percentofrevenuewasrecovered,movingtoastateofrevenueleakagetooneofrevenueassurance.
However,suchsolutionsaren’tprimarilyaboutplugginganoperationalgap.They’reabout
orchestratingalarger,moreholistic,intelligent,andconnectedecosystemofpeople,processes,technology,anddata.
AkeyfeatureofDPOTistheabilitytobuildan
intelligent,adaptabledataandanalyticsplatformthatcanbeenhancedwithbusinessmonitoring
anddiagnostics.Thisprovidesreal-timepredictiveinsightsandproactivedecision-making,aswellaswhat-ifscenariomodelingandbillinganalyticsasaservice.
Thekeyisforcompaniestoadoptintegrated
solutionstodrivebusinessobjectivesandoutcomes.Thisincludestakingadata-centricapproachto
everythingfromestablishedprocessessuchas
oΓdeΓ-to-cashtotheoveΓaΓchi∩9fi∩a∩cialpla∩∩i∩9andanalysis(FP&A).
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Data-PoweredOperationsTransformation©Capgemini2024.Allrightsreserved
2030%
–
reductionindaysinventoryoutstanding
15–22%
workingcapitalimprovement
Towardsanautonomous,connectedenterprise
Asartificialintelligence(AI)infusesour
everydaylives,there’satendencytothinkofthetechnologyasrunningrampantwithoutchecksandbalances.WithDPOT,there’salwaysahumaninthelooptoensureevidence-basedpredictionsfordeliveringimprovedprocesses,mitigating
hitches,andachievingoptimalresults.
ThevisionofafullyconnectedandautonomousenterprisepoweredbyAIisn’tyetareality,
butsignificantprogresshasbeenmade.As
technologieslikeGenAIandmachinelearningevolve,theyarebeingincreasinglyapplied
todrivetangibleandmeasurablebusinesstransformation.
Forinstance,considerthesupplychain
operationsofaconnectedenterprise.Our
objectivewithDPOTistosupportourclientsininventorymanagementfunctions.Asinthescenariomodeling,toachieveworkingcapitaloptimization,servicelevelimprovement,andenhancedriskmanagementandcontrol.The
businessoutcomesaddressedinthisusecaseareexpansiveandsignificant:
25–35%
reductioninbusinesswaste
95–97%
stock
availability
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Data-PoweredOperationsTransformation©Capgemini2024.Allrightsreserved
Similarly,DPOTcanradicallyimprovethe
customerexperience.Forbesreportedthatin2024,“50%ofcustomersarewillingtosharepersonalinformationforamorepersonalizedexperience.”Thisisanotherareawheresmartuseofdatacomesintoplaytoboostcustomerloyalty.
Asnotedabove,AIandGenAItechnologiesarematuringandhavebeenusedextensivelyincustomercallcentersforcontinuous
improvement,achievingimprovedresults.Businessoutcomesaddressedinclude:
Improvedresponsivenessrates,
including80%reductionintransactiontimeand35%improvementinaccuracy
Aboostincustomerretentionand
20%increaseincustomersatisfaction
Reducedoverallcosts,with40%reductionincosts-to-serve.
1
2
3
Underpinningimprovementsinfinance,supply
chain,andcustomerexperienceistheneedfor
reliableandtrustworthydatathatdrivesinformeddecision-makingacrossorganizations’value
chains.DPOTenablesclientstounleashsynergiesacrossbusinessfunctionspoweredbyreliable
andtrustworthymasterdata,whichcandeliverasignificantpositiveimpacttothetopandbottomlinesoftheorganization.
Likewise,carbonemissionsreductioniscrucialto
ensureorganizationalresilienceinasustainability-centricworld.Yet,theyoftenlackthecarbon
accountingskillstoembedcarbonemissionsdata
intodecision-makinganddrivevaluefromthatdata.
DPOTdeliverscomprehensive,transparent,andauditabledatathatenablesorganizationstodrivecarbonabatementandcomplianceandtracktheprogressionoftheirnet-zeroambitions.
Technologyisn’tsimplyadvancingmorequickly;it
hasbecomemuchmorepowerful.Thescenarios
outlinedaboveshowtheflexibilityandreachof
applyingDPOTacrossbusinessfunctionsand
industries.Andalthoughcompaniesaren’tquite
readytorunthemselves,connectedecosystemsarealreadyelevatingdata-drivendecision-makingwithrobustresults.
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Data-PoweredOperationsTransformation©Capgemini2024.Allrightsreserved
Innovationtakeaways
Smallisbig.Whenitcomestocollectingdata,enterprisesshouldn’tfocusonvolumebutonvalue.
Holistic,notsiloed.Fororganizational
transformationtobesuccessful,enterprisesmusttakeanoperationalapproachratherthancherry-pickingone-offsolutions.
“
Leveragingadata-poweredoperations
transformationapproachleadstobetterdatafoundations,insights,andpredictions,which
willdrivebettertransformationaloutcomesforourcustomers.”
7
Data-PoweredOperationsTransformation©Capgemini2024.Allrightsreserved
Keyexperts
SebastienGuibert
VP,IntelligentProcessAutomation,OfferLeader,Capgemini’sBusinessServices
VaibhavShringarpure
VicePresident,Insights&Data,CapgeminiNA
LalithaKompella
GlobalHead,IntelligentAutomation
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