《商务英语情境实训教程》高职全套教学课件

全套可编辑PPT课件

Unit1

DressCodeintheWorkplace

Asthesayinggoes,clothesmaketheman.Yourappearanceisareflectionofyourprofessionalism.Dressingneatlyandprofessionallyisextremelyimportantforbusinessmen.Today’sbusinessmenareexpectedtoadheretothedresscodeoftheircorporateculture,butitdoesnotnecessarilymeanthatcasualclothesareforbidden.Howmuchdoyouknowaboutthedresscodeintheworkplace?WorkingScenarioLearningObjectivesInthisunit,youwilllearn:

•businessformalattireforbusinessmen;

•businessformalattireforbusinesswomen;

•businesscasualforbusinessmen;

•businesscasualforbusinesswomen.Lead-inWhileClassAfterClassLead-inTask1GroupDiscussionLead-inThefollowingphotosdisplayvarioustypesofbusinessformalattireandbusinesscasual.Discusswithyourgroupmembers:howmuchdoyouknowaboutthesecostumes?Task2WatchthemovieclipofTheDevilWearsPradaandcommentonthedressingofthepeopleinthemovie.Lead-inWhileClassWhileClassBusinessFormalAttireforBusinessmen

Businessmenareexpectedtounderstandthedresscodeintheworkplace,whichincludesbusinessformalattire,businesscasual,andsmartcasual.Thisdresscodevariesdependingonthecorporateenvironmentandculture.

BusinessFormalAttire

HowtoDressinBusinessFormalAttireforBusinessmen

Businessformalattireisthehighestlevelofprofessionalattire.Itisessentialforbothmenandwomentowearsuitsinconservativecolorswithpolishedaccessories.Businessformalattiremaybespecifiedonaninvitation,butifit’snot,it’sstillthesafestchoiceformanyjob-relatedactivities.Yourworkplaceculturewilldeterminewhetheryouneedtodressinbusinessformalattireornot.Checkyourjob’sdresscodeguidelinesandfollowthem.Ifit’snotatypicalworkday,butanintervieworaspecialevent,considertheindustryassociatedwiththeeventwhendecidingwhattowear.Iftheindustryinvolveswearingsuitstowork,it’sbesttodressinbusinessformalattirefortheevent.WhileClassSuitsDos:Makesureyoursuitjacketandslacksmatchincolorandstyle.Acceptablecolorsforbusinessformalattireareblack,darkgray,andnavy.Adarkbrownsuitisalsoacceptableasaformallook,butitmustbewornimpeccably.Windowpaneandpinstripepatternsareacceptablepatternstowearaspartofyourbusinessformalsuitlook.Dresspantsareprettystraightforward,butforsuitjackets,bothsingle-breastedanddouble-breastedjacketsareequallyaccepted.Don’ts:Mismatchedsuitsineitherstyleorcolorarenotacceptable.WhileClass1.●●●●Light-coloredsuitsaregenerallynotconsideredacceptableforbusinessformalattire.Stayawayfromcroppedskinnysuitpants.Neitherlight,bright,boldcolors,norvividpatterns,areconsideredformalofficeattire.WhileClass●2.●●●●ShirtsDos:Crispwhiteshirtsandlightblue,lightpink,andtheoccasionalverticalstripeddressshirtsareconsideredexcellentbusinessformalshirts.Awell-madeshirtwillappearthickerandhavealittlemorestructuretoitthanaflimsyplaidshirtthatyoumightwearontheweekend.Don’ts:Don’twearadark-coloredshirt.Don’twearshirtswithcrazyorloudpatterns.Neverwearaplaid,patterned,orvibrantcoloredshirt.Don’tchooseadressshirtmadefromthinmaterial,youshouldn’tbeabletonoticeyourundershirtthroughyouractualshirt.Nevershowupinawrinkledshirt!Alwaysgetyourdressshirtspressedorironed.WhileClass●●●●●ShoesDos:Black,darkbrown,ornavytendtomatchwellwithmostsuitsandofferaprofessional,understatedlook.3.●Youcanwearbrowndressshoeswithanavyordarkbrownsuitandmatchingbelt,butneverwearbrowndressshoeswithablacksuit.Leatherisyourbestbetforformalshoes.Oxfords,dressyloafers,andsimilarstylesmaketheperfectadditiontoyourprofessionalsuitensemble.WhileClass●●●●●Don’ts:Neverwearlight-coloredshoes.Don’toptforsuedeshoes.Sneakers,eveninblack,areneveracceptableasofficeformalwear.Dirty,old,orworn-outshoesarenotconsideredbusinessformalattireanymore.●●AccessoriesDos:Chooseatastefullypatternedorplaintie.Apocketsquareisoptional,butit’saniceaddedtouch.Thesameideagoesforsuspenders.Amatchingvest,tocompleteathree-piecesuitlook,isalsooptionalbutelegant.Carryablackordark-coloredbriefcasethatcomplementsyoursuit.Tastefullypatternedsocksareacceptable,aslongastheyarenotdistracting.Aplaindark-coloredbeltthatblendsinwithyouroutfitanddoesn’tstandout.Achicpairofcufflinks,thesecanbeplayfulincolorbutstilltasteful.Watchesarethemostimportantbusinessformalaccessories.WhileClass4.●●●●●●●●Don’ts:Leaveanythingbright-coloredbehind,unlessit’syourtieorpocketsquare.Don’twearadesignerbeltwiththebrand’slogosplashedalloverit.Don’twearabeltwithahugedistractingbuckle.Ahatisn’tnecessaryforabusinessformalsuitlook,butyoucanchooseamatchingfedoraornewsboycap(orasimilarclassystyle)andremoveitonceyougettotheoffice.Pleasedon’tshowuptotheofficeinabowtie.NeverwearanAppleWatchoranothersportwatchwithyourformalensemble.WhileClass●●●●●●BusinessFormalAttireforBusinesswomen

FormalBusinessSuits

Theformalsuitsthatyouwearshouldbewell-fitting.Youcanpayparticularattentiontodetailsonyourformalsuitslike:WhileClassBusinesssuitsarethemostbasicbuildingblocksofbusinessformalattire.Thebusinesssuitsthatyoumustwearconsistofablazerandeitherapairoftrousersoraskirtinamatchingfabric.Neutralcolors,suchasblackordarkgray,arebetter.Theformalblazerthatyouwearshouldfitsnuglyattheedgeofyourshoulderswithouthangingpast.●●Thelengthofyourtrouserpantsisimportant,especiallywhenwearingthemwithheelsorflats.Thetrousercuffshouldhitatthemidpointoftheshoe,whetheryouarewearingheelsorflats.Additionally,yourpantsmayneedtobewell-tailoredbasedonyourheightandtheheightoftheshoesyoutypicallywear.Thelengthoftheskirtandtheslitatthebackoftheskirt.Inabusinessformalenvironment,theskirtshouldcomeatleasttothetopofyourknees,especiallywhenyouaresittingdownorwalking.WhileClass●●

FormalBusinessTops

Whendiscussingbusinessformaltopsforwomen,thebuttoned-upshirtisoftenreferredtoastheworkhorseofabusinessformalensemble.Therequirementsthatyourpreferredblousesneedsothattheycanbeoneofyourformalbusinesstopsare:WhileClassThecolororpatternyouchooseshouldcoordinatewithyoursuit.Conservativetonessuchasblack,white,burgundy,andnavyareideal.Lightcolorssuchasbabyblue,lightpink,andwhitearealsogoodforyourcoloroptions.Tomaintainaformallook,youshouldsteerclearofneontonesoranythingthatistootrendyandflashy.Thefabricisablendofcotton.Atopmadeofrayonorsilkisoftenthepreferredchoice.Blousesappropriatefortheworkplacemusthavesleevesandshouldn’tbesheer.●●●

FormalSkirts

Ingeneral,pencilskirtsandA-lineskirtsarethemostappropriateoptionsforabusinesscasualenvironment.Youcanmatchthepatternoftheskirtswithyourblazersand/orblouses,aslongastheymeetthefollowingrequirements:WhileClassItisbesttochooseaskirtmadewithawoolblendorcottonblendtominimizewrinkling.Avoidwearingadenimskirt,asitwouldnotbeappropriatefortheoffice.●●

FormalDresses

Therearemanyvariationsofdressesavailableforformalweartochoosefrom,youshouldchooseadressbasedontheoccasionyouplantoattend.Manystylescanbepairedwithblazersandcardigansforthecoldermonths.Dressesworninwarmermonthsshouldhavesleeves,assleevelesslooksaregenerallytoocasualformostworkplaces.Dressesshouldnotbetootight,tooflashy,tooshort,oroverlyrevealing.Apolishedandappropriatelookisalwaysthebestchoice.

FormalAccessoriesandMake-up

Neverwearwhitesockswithasuit.Dresssocksshouldalwaysbeworn,preferablyinatonematchingyoursuitandshoes.Whenindoubt,wearblackdresssocks.Womenmaywearsimpleandtastefuljewellery;chunkyand/orbrightaccessoriesarenotrecommended.Theseshouldbeingoodtaste,withlimitedvisiblebodypiercing.Makeupshouldbeusedminimallytorepresentanaturallook.WhileClassWhileClassattire[əˈtaɪə(r)]n.服装，衣服polished[ˈpɒlɪʃt]adj.优雅的accessory[əkˈsesəri]n.（衣服的）配饰slacks[slæks]n.宽松的长裤navy[ˈneɪvi]adj.海军蓝的impeccable[ɪmˈpekəbl]adj.完美的pinstripe[ˈpɪnstraɪp]n.（深色西装衣料上）白色细条纹double-breasted[ˈdʌblˈbrestɪd]adj.（上衣、外套）双排纽扣的cropped[krɒpt]adj.（服装）偏短的skinny[ˈskɪni]adj.紧身的crisp[krɪsp]adj.洁净的，挺括的WhileClassvertical[ˈvɜːtɪkl]adj.竖的，垂直的striped[straɪpt]adj.有条纹的flimsy[ˈflɪmzi]adj.薄而易损坏的plaid[plæd]n.格子呢，毛呢oxford[ˈɑːksfərd]n.牛津浅帮鞋loafer[ˈləʊfə(r)]n.平底便鞋ensemble[ɒnˈsɒmbl]n.全套服装suede[sweɪd]n.绒面革，仿麂皮sneaker[ˈsniːkə(r)]n.运动鞋，便鞋touch[tʌtʃ]n.修饰，润色，装点suspender[səˈspendə(r)]n.吊袜带briefcase[ˈbriːfkeɪs]n.公文包cufflink[ˈkʌflɪŋk]n.（衬衫的）袖口链扣，袖扣WhileClassbuckle[ˈbʌkl]n.(皮带等的）搭扣，锁扣fedora[fɪˈdɔːrə]n.浅顶卷檐软呢帽fabric[ˈfæbrɪk]n.布料blazer[ˈbleɪzə(r)]n.（常带有俱乐部、学校、运动队等的颜色或徽章的）夹克snug[snʌg]adj.贴身的slit[slɪt]n.长而窄的口子burgundy[ˈbɜːgəndi]n.深红色neon[ˈniːɒn]adj.霓虹的sheer[ʃɪə(r)]adj.又薄又轻几乎透明的denim[ˈdenɪm]n.牛仔布cardigan[ˈkɑːdɪgən]n.（无领）开襟毛衣chunky[ˈtʃʌŋki]adj.厚实的WhileClassWhileClassI.ExercisesforLanguageExercise1:Writedowntheexpressionsbasedonthedefinitionsorexplanations._________________isasetofrulesspecifyingthecorrectmannerofdresswhileonthepremisesoftheinstitution(orspecifyingwhatmannerofdressisprohibited)._________________isthehighestlevelofprofessionalattire.Itisnearlyinterchangeablewithbusinessprofessional._________________isbroadlydefinedasacodeofdressthatblendstraditionalbusinesswearwithamorerelaxedstylestillprofessionalandappropriateenoughforanofficeenvironment.1.2.3.DresscodeBusinessformalbusinesscasualWhileClassⅡ.ExercisesforKnowledgeExercise1:Readthefollowingstatementsbelowbasedonthetext,anddecidewhetheritistrueornot.MarkTfortrueandFforfalse.Forthesakeofabusinessformalenvironment,theskirtshouldcomeatleasttothetopofyourknees.Businessformalsuitsforwomenconsistofablazerandeitherapairoftrousersoraskirtinamatchingfabric.Itisbesttosuitinaneutralcolor,suchasblackordarkgray.Theblousesappropriatefortheworkplacemusthavesleeves.Thedressinbusinessformalcanbepairedwithblazersandcardigansforthecoldermonths.Abusinessmanshouldwearadesignerbeltwiththebrand’slogosplashedalloverittoshowhiswealthandsocialstatus.()1.()2.()3.()4.()5.TTTTFWhileClassExercise2:Therearesomequestionsorunfinishedstatements.ForeachofthemtherearesuggestedanswersmarkedA,B,CandD.Youshoulddecideonthebestchoice.Whichofthefollowingcolorsforsuitisnotacceptableinthedresscodeofbusinessformal?A.Black.B.Darkgray.C.Navy.D.White.1.Whichofthefollowingcolorsorpatternsisnotacceptablefortheshirtinthedresscodeofbusinessformal?A.Lightblue.B.Verticalstriped.C.Light.D.Plaid.2.WhileClassWhichofthefollowingchoicesisnotthesuitablecolorfortheshoesinthedresscodeofbusinessformal？A.Black.B.Darkbrown.C.Navy.D.Darkyellow.3.Whichofthefollowingstatementsabouttheaccessoriesformeninthedresscodeofbusinessformaliscorrect?A.Sincemostpeoplecanknowthecorrectdateandtimefromaphone,thereisnoneedforbusinessmentowearawatch.B.Amatchingvesttocompleteathree-piecesuitlookisamustforbusinessformal.C.Youcanchooseatieofbrightcolor.D.Youcanshowuptotheofficeinabowtie.4.WhileClassWhichofthefollowingcolorsofsockscannotbechosenforbusinessformal?A.White.B.Black.C.Darkgray.D.Navy.5.WhileClassPracticeforSituation1

AsthesalesmanagerofABCCompany,youaregoingtoattendaformalceremonynextweek.Pleasemakealistoftheattireyouplantowear,whichshouldincludedetailssuchassuits,shoesandaccessories.Takeaccountofbrandandcolor.Youcansearchonlineabouttherealproduct.WhileClassBusinessCasualforBusinessmen

Dressingforabusinesscasualdresscodeissimilartodressingforaformaldresscode,withafewomissionsthatwe’llsoongetinto.And,it’sironic,becausedressingbusinesscasualdoesn’tactuallylookverycasualatall,atleastnotthecasualattirewe’reusedto.

Mostcompaniesusethisbusinesscasualdresscodeastheirmainformofofficeattire,andthisdresscodeisveryoftenmisinterpreted,sowe’reheretobreakitdownforyou.BusinessCasualSuitJacketsWhileClassWearalight-coloredjacketwithabusinesscasuallook.Lightblues,lightgrays,tans,andbeigesarewonderfuladditionstoyourbusinesscasual

look.Wearadarkercoloredjacketifyourpantsarelighterincolor.●●What’sNOTConsideredaBusinessCasualSuitJacket●Brightanddazzlingcolorsorpatternsaregenerallynotaccepted.Pinstripesaretooformalforthislook.Don’tpurchaseacorduroyjacketunlessit’simpeccablytailored.Thematerialistoohard

topulloffformostpeople,andtherearelimitedfashion-forwardcorduroystylesoutthere.●●●BusinessCasualSuitPantsWhileClassNeithernavynoradarkkhakicolorisagreatoptionforyourbusinesscasualensemble.Dark-colored,well-tailoredjeansarealsoallowed.●●What’sNOTConsideredaBusinessCasualSuitPantHoldoffonthecargopants.Saveyoursweatpantsandtrackpantsfortheweekend.Baggydenim,distresseddenimwithripsorholesinit,andlight-coloreddenimarenotacceptabletowearinabusinesscasualsetting.●●●BusinessCasualSweatersWhileClassYes,sweatersareallowed!Chooseawell-fittingsweaterwitheithera“v”orcrewneck.Turtlenecksarealsoallowed,justmakesuretheyareslim-fitted.Cardigansarealsoacceptable,aslongastheyareveryprofessionalinappearance.Azip-upcashmereisalsoachicbusinesscasualadditionwhenwornunderasuitjacket,aslongasit’snotbulky.●●●●What’sNOTConsideredaBusinessCasualSweaterWhileClassNocrazypatternsorcolors.Nochunkyknitwear.Largefrontlogosorphrasesacrossyourchestarenotacceptabletowearinabusinesscasualsetting.Distressedsweatersarealsonotpermitted.Oversizedortootightsweatersalsodon’thaveaplaceinabusinesssetting.●●●●●BusinessCasualShirtsWhileClassDochooseaneutral-coloredshirt.Aclassicplaidpatternisacceptableifasweateriswornoverit.Stillmakesuretochooseawell-madedressshirtoveranyothertypeofflimsybutton-down.Acollaredpoloshirtisacceptableifasweateriswornoverit,orifit’swornwithablazer,andthenaddapocketsquareforanelevatedlook.●●●●What’sNOTConsideredaBusinessCasualShirtWhileClassWearingjustapoloshirtisnotacceptable.Brightcolorsorpatternsarenotacceptable.T-shirts,nomatterhowexpensive,arenotgoingtowork.●●●BusinessCasualShoesClosed-toedleatherorsuedeshoeslookfantasticwithabusinesscasualoutfit.Closed-toedloafersoranyotherdressshoeswork.Achicpairofsophisticatedsneakersisalsoallowed!Chooseaneutralcolorsuchaskhaki,navy,andsoon.●●●What’sNOTConsideredaPairofBusinessCasualShoesWhileClassAthleticsneakersarenotallowed.Chunkyshoesarealsonotallowed.Brightwhitesneakersshouldbeavoided,astheygetdirtyfastandoftenlookoutofplace.Open-toedsandalsoranytypeofsandalsarealsonotpermittedasbusinesscasual.●●●TheBestBusinessCasualAccessoriesYoucandefinitelywearaleatherbeltwithabusinesscasualoutfit.Alight-coloredortechfabricbriefcaseormessengerbagisgreatforbusinesscasualdays.Don’tforgettoinvestinaqualitytimepiece.Awatchissoimportantwithabusinesscasuallook!●●●●What’sNOTConsideredaBusinessCasualAccessoryWhileClassLoudsockswithcrazypatternsarestillnotaccepted.Neverwearabaseballcapofanykind.Sportswearisneveracceptableinanofficesetting.Cufflinksarenotnecessaryandareconsideredtooformalforthislook,eveniftheyareplayfulinnature.Suspenders.Vests.●●●●●BusinessCasualforBusinesswomen

BusinessCasualforWomenDo’s

Businesscasualforbusinesswomenissomehowamixturebetweenbusinessprofessionalandcasualwear.So,youcanmixelementsofformalbusinesswomen’sattirelikeasuitskirtorablazerwithmorecasualgarmentssuchasflats.It’sbettertopickitemsinneutralcolors,suchasgray,navy,black,orbeige,sincethey’reeasiertomixandmatch.WhileClass

Fairorunfair,peoplewilljudgeyoubyyourappearance.So,atleastwhenyougotowork,youshouldlooknice.Thisincludesyourclothes,shoes,accessories,make-up,hair,attitude,etc.

It’sofvitalimportanceyoudosticktomodestnecklinesandknee-lengthhemlines.Wearingrevealingclothestotheofficeisnotappropriate.Dooptforeleganttrousersordressyjeans.Youcannotwearsportsclotheseither.What’smore,youcanenhancethelooksofyouwearingsomeaccessories,butnotanywilldo.Sticktoclassicpieces,suchassleekpearlearringsoranicenecklace.Likewise,wearnaturalminimalistmake-up.

Asregardsfabrics,dooptforcotton,silk,linen,andthelike.Besides,dopickclassicandrefinedshoes,theycancompletelychangehowyoulook.Neverleavehomewithoutpolishingthem.Yourshoescanbefashionable,buttheyalsoneedtobesuitableforbusiness.Pickcomfortablequalityshoes,thismattersifyouhavetostandformanyhours.

Belowthere’salistthatsummarizessomekeywomen’sbusinesscasualdos:WhileClassWhileClassDostickwithmodest/longhemlines.Dowearsleektrousersordressydark-coloredjeans(ifallowed).Dowearminimalnaturalmake-up,suchassofteverydaylipstick.Dowearprofessionalheelsorsophisticatedflats.Dowearneutralcolorslikeblack,white,andgray.Dowearbusinesscasualclothesthatfityou.Dopayattentiontoyourhair.Wearitgroomedandpulledbackfromyourface.Dowearyournailscleanandmanicured.Doavoidwearingshortsandminiskirtstowork.Doinvestintherightfootwear.Dowearablazer.●●●●●●●●●●●

Asregardsthedon’ts,youmustn’twearanythingripped.Youshouldn’twearleggingsoryogapantseither.Don’twearoverlyboldmake-upnorastrongperfume.Likewise,youshouldn’tweartoomanyaccessories.Justafewisenough.Andmakesuretheonesyoupickareclassicandnottoobigorextravagant.Forexample,banglescanbeannoyingforyourworkmatessincetheymakealotofnoise.

Avoidwearingtightclothes,transparencies,straplesstops,etc.Wearajackettocoveryourbodyandlookprofessional.Dressshirtswithlongsleevesareconvenient,too.Doavoidshorts,mini-skirts,andcut-offjeans.WhileClass

BusinessCasualforWomenDon’ts

Ontopofthat,don’tgosleevelessanddon’twearflip-flops.Businesscasualforbusiness-womenisamixtureofprofessionalandcasualwear.But,youshouldavoiddressingtoocasually,itisforthisreasonthatyoushouldn’twearsportsclotheseither.Don’tshowupwearingalogoT-shirt.Simple,classicT-shirtsareessentialworkwears.And,avoidwearingcroptopsoranyoth-ertrendygarmentstowork.

Hereisalistofusefulwomen’sbusinesscasualdon’tsyoushouldwatchoutfor:WhileClassDon’twearanythingthat’stoorevealing.Don’twearyogapantsorleggingstotheoffice.●●WhileClassDon’tweartoomanyaccessories.Don’tweartoomuchmake-up.Don’twearsheerfabrics.Don’twearalogoT-shirt.Don’twearflip-flopsorsandals.Don’twearanythingripped.Don’tshowtoomuchskin.Don’twearbaggyortightclothes.Don’tgosleevelessorstrapless.Don’twearsportsshoesnorclothes.Don’twearstrongperfume.●●●●●●●●●●●WhileClassironic[aɪˈrɒnɪk]adj.（因出乎意料而）好笑的tan[tæn]n.棕黄色，黄褐色beige[beɪʒ]adj.浅褐色的，米黄色的dazzle[ˈdæzl]v.（强光等）使眼花corduroy[ˈkɔːdərɔɪ]n.灯芯绒khaki[ˈkɑːki]n.黄褐色sweatpants[ˈswetpænts]n.（厚长）运动裤distressed[dɪˈstrest]adj.刻意磨损以显古风的rip[rɪp]n.（织物、纸张等）撕开的大口子WhileClassturtleneck[ˈtɜːtlnek]n.高领套头衫cashmere[ˈkæʃmɪə(r)]n.山羊绒sandal[ˈsændl]n.凉鞋garment[ˈgɑːmənt]n.（一件）衣服hemline[ˈhemlaɪn]n.（衣裙的）底边，下摆sleek[sliːk]adj.线条流畅的，造型优美的minimalist[ˈmɪnɪməlɪst]n.简约主义者linen[ˈlɪnɪn]n.亚麻布manicure[ˈmænɪkjʊə(r)]v.修剪（指甲），护理（手）bangle[ˈbæŋgl]n.手镯WhileClassWhileClassI.ExercisesforKnowledgeExercise1:Readthefollowingstatementsbelowbasedonthetext,anddecidewhetheritistrueornot.MarkTfortrueandFforfalse.Businesscasualissimilartocasualdressingintheworkplace.Asopposedtobusinessformaldressing,youcanwearalight-coloredjacketforbusinesscasual.Cargopantsareallowedinthedresscodeofbusinesscasual.Sweatersarenotallowedinabusinesscasualsetting.ClassyT-shirtsareallowedinthedresscodeofbusinesscasual.()1.()2.()3.()4.()5.FTFFFWhileClassExercise2:Therearesomequestionsorunfinishedstatements.ForeachofthemtherearesuggestedanswersmarkedA,B,CandD.Youshoulddecideonthebestchoice.Whichofthefollowingstatementsaboutpantsforbusinesscasualiscorrect?A.Eithernavyoradarkkhakicolorisagreatoptionforyourbusinesscasualpants.B.Shortsareallowedforbusinesscasual.C.Cargopantsareallowedforbusinesscasual.D.Baggydenim,distresseddenimwithripsorholesinit,andlight-coloreddenimareacceptabletowearinabusinesscasualsetting.1.WhileClassWhichofthefollowingsweatersisnotacceptableforbusinesscasual？A.Cardigan.B.Cashmerezip-up.C.V-necksweater.D.Asweaterwithlargefrontlogos.2.Whichofthefollowingshoesforbusinesscasualisnotappropriate?A.Leathershoes.B.Brightwhitesneakers.C.Suedeshoes.D.Achicpairofsophisticatednavysneakers.3.WhileClassWhichofthefollowingstatementsaboutaccessoryforbusinesscasualisnotcorrect?A.Watchisnotnecessaryforbusinesscasual,andthereisnoneedtowearit.B.Alight-coloredortechfabricbriefcaseormessengerbagisgreatforbusinesscasualdays.C.Sportswearisneveracceptableinanofficesetting.D.Vestsarenormallyforbusinessformalratherthanbusinesscasual.4.Whichofthefollowingchoicesisnotoffice-appropriateforbusinesscasualforwomen?A.Dressydark-coloredjeans.B.Sleekpearlearrings.C.Naturalminimalistmake-up.D.Dressydark-coloredshorts.5.WhileClassPracticeforSituation2

YouareanITtechnicianinABCCompany,andyouareallowedtodressbusinesscasualinyourdailywork.Makealistofwhatyouaregoingtowear,includingsuit,shoes,andaccessories.Takeaccountofbrandandcolor.Youcansearchonlineabouttherealproduct.AfterClassGeneralPracticeforSkills

YouarethesecretaryofABCCompanywhichisspecializedinIT.Youareaskedtodesignapostertoillustratethedresscodeofyourcompany.AfterClassTask1IndividualProject

Searchonlineabouttiecolorsindifferentcultures:learnthemeaningbehindit.Youcanfocusonsomenews:whattiesdocelebritieswearonimportantoccasions.EachgroupshouldfinishaPPT,andpresentittothewholeclass.AfterClassTask2GroupProject

Unit2

PhoneCallHandling

YouworkforABCCompany,aSino-AmericanjointventurelocatedinBeijing.Inyourdailywork,youneedtomakeandhandlemanyphonecalls.Howmuchdoyouknowaboutphoneetiquette?Doyouknowhowtotransferaphonecall?Howabouthandlingdifferenttypesofphonecalls,suchascomplaintphonecalls?WorkingScenarioLearningObjectivesInthisunit,youwilllearn:

•howtomakeandhandleeffectivephonecalls;•howtohandlecomplaintphonecalls;•phonecalletiquette.Lead-inWhileClassAfterClassLead-inTask1ReadingofPhoneNumbersLead-isthephonenumberofEmbassyofthePeople’sRepublicofChinaintheUnitedKingdomofGreatBritainandNorthernIreland.+001-202-495-2266isthephonenumberofEmbassyofthePeople’sRepublicofChinaintheUnitedStatesofAmerica.Pleasereadthephonenumberswithyourpartners.Lead-inWhileClassWhileClassHowtoMakeEffectiveOutboundCalls

Inthispart,wearegoingtolearnwhatshouldyoudobefore,while,andaftermakinganoutboundphonecall.

BeforeCalling

Youneedtobefullypreparedbeforepickingupthephone.Youcandraftanoutlineforthephonecall,includingyourcallingpurposeandthequestionsyouwanttoask.Makesurethatyourquestionsareconciseandbrief.Youcanreadtheimportantinformationandquestionswrittenonthenotebookwhilecallingbutavoidsoundingtooscripted.Inaddition,preparenecessarystationery,includingapenandnotebookfornote-takingduringthephonecall.Itisbettertokeepyourcomputeropenwhichfacilitatesthesearchingforinformationorloggingintoaccount.Importantly,youneedtomakeyourphonecallinatranquilplace.Inaddition,youneedtomakesurethatthephonecallrecipientisnottobedisturbed.Forexample,donotcallthepeoplewhoareinameetingunlessthereareimportantorurgentissues.WhileClass

WhileCalling

Normally,youshouldpickupaphonewiththelefthandsothattherighthandcantakenotes(theleft-handedisopposite).Onceyourphonecallisanswered,identifyyourselfpolitelyandprofessionallybygivingyourname,positionandthecompanyyourepresent.Forexample,youcanstartthephonecalllike“Goodmorning.MynameisXXX,thesecretaryfromXXXCompany.”or“ThisisXXXspeaking,thesecretaryfromXXXCompany.”Donotstartwithalengthyconversationwithunnecessarypleasantries,whichmakesyousoundunprofessional.

Afteridenti