《酒店专业英语》第三套（前厅）

《课程名称》版权所有：天津职业大学（第三套）前厅PartOne听力测试I.SectionADirections:Youwillhearfivesentences.Eachwillbereadonlyonce.Listencarefullyandcircletheletterbesidethewordyouhear.1.A.6018B.1680C.1618D.60802.A.1955B.1935C.1965D.19053.A.368yuanRMBB.$368C.36.8poundsD.3680HKdollars4.A.012-682001275.A.20/3/1978B.19/3/1968C.21/3/1980D.8/7/1978II.SectionBDirections:Inthissectionyouwillhear5shortconversationsbetweentwospeakers.Attheendofeachconversation,athirdvoicewillaskaquestionaboutwhatwassaid.Theconversationandthequestionwillbespokenonlyonce.Afteryouhearashortconversationandquestionaboutit,readthefourpossibleanswersandchoosethebestonetothequestionyouhaveheard.Thencircletheletterofyourchoice.6.A.Americancreditcard B.VisaC.Master D.AmericanExpress7.A.standardrooms B.deluxesuitesC.singlerooms D.superiorsuites8.A.nexttotheelevator B.inthelobbyC.notfarfromtheelevator D.insidetheelevator9.A.checkin B.checkoutC.changesomemoney D.extendhisstay10.A.No,hecan'tB.Yes,buthehastoplacethecallthroughtheoperator.C.Yes,hecandoithimselfD.No,thehoteldoesn'thavethesystem.III.SectionCDirection:Inthissectionyouwillhearasituationdialogue.Thedialoguewillbereadonlyonce.Aftertheconversationyouwillbeaskedquestions.Whenyouhearaquestion,readthefourpossibleanswersinyourtestpaperandchoosethebestanswertothequestionyouhaveheard.Thenmarkyouranswerbycirclingthecorrespondingletter.11.A.908B.1208C.108D.20812.A.threeandahalf B.threenightsC.sixdays D.fourdays13.A.breakfast B.phonecallsC.roomrate D.theapartmentcharge14.A.Yes,hedid B.No,hedidn'tC.Hedidsome. D.Certainly.15.A.incash B.withtraveler'scheckC.bycreditcard D.withUSdollarsPartTwo语法词汇测试完型填空C:CashierB:Mr.BellowC：Goodafternoon，sir．Canlhelpyou?B：I'dliketochange____1____USdollarsandI'dliketoknow____2____theexchangerateistoday．C：___3___today'sexchangerate，everyUSdollarin___4___isequivalentto6.27yuanRMB．___5___wouldyouliketochange，sir?B：Well，I'llchangeonehundredand___6___themoney.C：Wouldyouplease___7___thisform?B：Allright．C：Pleasewriteyour___8___,passportnumberandroomnumberonthe___9___.B：Hereyouare．C：___10___.Youwillhaveit___11___away.Willyou___12___yournamehere___13___thismemo?B：OK.Willyoupleasegivemesometen-yuan___14___?Ineedsmall___15___.C：Allright．Mr.Bellow,hereitis．Pleasehaveacheckandkeeptheexchangememo.B：Oh．Yes，thanks．C：You'rewelcome．1.a.manyb．anyc.muchd．some2.a．whatb．howmuchc．howmanyd.what's3.a.Byb．Accordingtoc.DependingOnd．From4.a.checkb.creditCardc.cashd．money5.a.Howmanyb.Howmuchc.Whatd．When6.a.here'sb．herec.hereared.hereitis7.a.fillonb.fillintoc.filloutoffd．fillin8.a.nameb．memoc.moneyd.signature9.a.fromb．paperc.formd.slip10.a.Sorry，sirb．Thankyouc.Verywelld.Noproblem11.a.justb.inc.rightd.amoment12.a.signb．writec.fillind．give13.a.inb．byc.ond．back14.a.notesb．Moneyc．billd．coin15.a.billsb．notesc.changed．coinsPartThree知识能力测试1.根据对话1完成下列表格DialogOneHowCanIGettothePlace?Scene:AguestasksthewayattheInformationDesk.C:InformationClerkG:GuestC:Goodmorning,madam.MayIhelpyou?G:Yes.CouldyoutellmehowtogettoShanghaiMuseum?C:Certainly,madam.HereisamapofShanghai.OurhotelishereandShanghaiMuseumishere,yousee.YoumaytakeBusNo.71there.Turnleftafteryougetoutofthehotel,goalongthestreetandthebusstopis30metersaheadofyou.GetonthebusandgetoffatShanghaiMuseum.Thenwalkdownthestreetandtakethefirstturningonyourright.You’llfindalargebuildingjustinfrontofyou.That’sthemuseum.Youwon’tmissit,I’msure.G:Oh,it'stoocomplicated,Iamafraid.Ithinkit’sbetterformetotakeataxithere.Canyoucallataxiforme?C:Yes,I’llaskthebellmantocallitforyou.Bytheway,here'saslipofpaperwiththenamesofthemuseumandourhotelonit,bothinChineseandEnglish.Youcanshowittothetaxidriveraftergettingintothecar.Thenhewillunderstandwhereyou’dliketoget.G:Oh,it’sveryconsiderateofyou.C:It’smypleasure.Look,thetaxiiswaitingforyouoverthere.G:Thankyouverymuch.Goodbye.C:Youarewelcome.Goodbye,andhaveaniceday.(正面)（反面）送我到送我到…Pleasedrivemeto…YuGarden豫园TheBund外滩JadeBuddhaTemple玉佛寺People’sSquare人民广场MaglevStation磁浮列车站XinTianDi新天地TheGrandTheatre大剧场TowerofOrientalPearl东方明珠塔ShanghaiMuseum上海博物馆____您所乘出租车车号：Thenumberofthetaxiyoutake送我到上海皇后宾馆PleasedrivemetotheQueen’sHotelShanghai.Dearguest:PleasepresentthiscardtoyourtaxidriverincaseyouencounteranydifficultinreturningtotheQueen’sHotelShanghai.尊敬的宾客：您如果在返回上海皇后宾馆时遇到困难，请将此卡出示给租车司机。根据对话2完成下列表格DialogTwoAtForeignExchangeCounter.Scene:AGuestwantstochangesomemoneyattheforeignexchangecounter.C:CashierG:GuestC:Goodmorning,sir.MayIhelpyou?G:I’dliketochangesomeUSdollars.C:Accordingtotoday’sexchangerate,everyUSdollarincashisequivalentto7.7yuanRMB.Howmuchwouldyouliketochange,sir?G:Twohundredandhereisthemoney.C:Thankyou.Wouldyoupleasefillinthisformwithyourname,passportnumberandroomnumber,andshowmeyourpassport?G:Isee.Hereyouare.C:Thankyou.Onemoment,please.Nowwouldyoupleasesignyournameontheexchangememo,Mr.Bellow?G:Hereyouare.C:Thankyou.Mr.Bellow.G:Willyougivemesometen-yuannotes?Ineedsomesmallchange.C:Allright.Mr.Bellow,hereisthemoneyandpleasehaveacheck.Thisistheexchangememo.IfyouhavesomeRMBleftwithyouwhenyouareleavingChina,youcanchangeitbackintoUSdollarsattheBankofChinaorattheairportexchangeoffice,Andthereyouwillbeaskedtoshowthememo.Sopleasekeepit.G:Thankyoufortellingme.C:You'rewelcome.Goodbyeandhaveaniceday.中国银行上海市分行外汇兑换水单EXCHANGEMEMO国籍护照号码日期NationalityPassportNo.Date.姓名及签字住址/饭店Name:(Signature)Address/Hotel外币金额AmountinForeignCurrency扣贴息LessDiscount净额NetAmount牌价Rate实付人民币金额NetAmountinyuan千百十万千百十元角分摘要Particulars请妥为保存，在六个月内出境时可凭本人护照和此水单兑回外汇，超过六个月此水单失效。PleaseKeepthiscarefully,partofunusedYuancanbereconvertedintoforeigncurrencyaccordingtoyourpassportandtheEXCHANGEMEMOwhentheholderleavesChinawithinsixmonths;theEXCHANGEMEMOisinvalidafterSixmonths兑换单位盖章：复核经办PartFour阅读理解测试1InformationThatGuestsWanttoKnowAllofourguestsarespecial----andtheyhavetheirownspecialneedsanddesires.Asaninformationclerk,youcanrespondtoeachguestindividually.How?Bylearningto“read”guests.Findoutwhytheyareatyourhotelandwhatkindofthingsthey’relookingfor.Whilechattingwithguests,askquestionssuchas“Wheredidyouflyinfrom?”“Whatareasoftownwillyoubevisitingwhileyou’rehere?”and“Haveyoubeentothecitybefore?”Whilenoteveryonebelongingtoacategorywantsthesamething,listedbelowarecertaintypesofguests,andthefeaturestheygenerallyareinterestedin:BusinessPeople:Healthclubs,restaurants,drycleaningandlaundryservices,newspaper,CNNavailability,expressbreakfasts,shoeshines,quickhaircuts,giftshops,airporttransportation,faxing,photocopying,mail,messages,andjoggingtrails.SportsTeams:Restaurants,restaurants,restaurants!----Iftheteamdoesn’thaveascheduledpre-gamemealattheproperty,theplayerswillprobablyaskforrestaurantrecommendations.SeniorCitizens:Coffeeshops,fireexits,doorlocks,pharmacies,giftshops,shopping,andbustours.SingleTravelers:Safetyfeatures,bustours,healthclubs,shopping,androomservice.Couples:Restaurants,plays,events,shows,shopping,pianobars,entertainment,dancing,bikerentals,andtenniscourts.YoungerPeople:Healthclubs,nightclubs,lakes,outdoorrecreation,bikerentals,restaurants,tenniscourts,golfcourses,joggingtrails,movietheaters,comedyclubs,andotherentertainment.Remembertosuggestfacilitiesandservicesprovidedbyyourproperty.1.Accordingtothepassage,wecanservetheguestbetterby________.a.makingfriendswiththemb.findingoutwhytheyareatourhotelc.findingwhatkindofthingstheyarelookingford.bothbandc2.“Noteveryonebelongingtoacategorywantsthesamething.”Thissentencemeans_______.a.Everyonewhobelongstoacategorywantsthesamething.b.Everyonewhobelongstoacategorydoesn’twantthesamethingc.Everyonenotbelongingtoacategorywantsthesamethingd.Peoplemightwantdifferentthingsthoughtheybelongtothesamecategory3._______aremostinterestedinsportswhilestayinginthehotel.a.Sportsteamsb.Couplesc.Youngerpeopled.Singletravelers4.__________aremorelikelytoneedsomemedicinewhileinthehotel?a.Sportsteamsb.Seniorcitizensc.Youngerpeopled.Couples5.Ifaguestwouldliketogetsomesouvenirs,youshouldhimgettingsomeinthegiftshop__________.a.nearthehotelb.inthehotelc.inthedowntownd.intheairport2Thecashiersaretheaccounting-officeemployeeswhohavedirectcontactwiththeguests.Inadditiontosettlingaccounts,theymightmakechanges,cashtraveler’schecksandexchangeforeigncurrencies.Postingsontheroomaccountsarekeptup-to-dateinordertoexpeditethecheck–outprocedure.Likethecheck-inprocedure,ittakesonlyafewmoments,whenthesystemworksefficiently,foraguesttosettlehisbill.Nevertheless,thecashiersusuallyaskdepartingguestsiftheyhaveanylast-minutechargesforthemini-barorforfoodandbeverageserviceinthehotelrestaurants.Iftheansweris‘yes”,thecashiermustaskthedepartmentconcernedhowmuchtheguesthastobechargedforthatbeforepresentingthefinalbill.Thecashiersareoftenrequiredtoaskiftheguesthasturnedinhiskey.Lostkeysareanexpenseforthehotel;moreseriously,theymightbeathreattosecurityiftheyfallintothewronghands.Manyhotelshaveacheck-outtime.Iftheguestoccupieshisroombeyondthattime,hecanbechargedforanextradayoratleastapartofaday.Thecheck-outtimeisusuallysetbetweennoonandthreeo’clockintheafternoontogivesufficienttimetocleanandpreparetheroomsforincomingguests.Manycommercialhotelsreceivealargenumberofguestsinthelateafternoonorearlyevening,betweenfourandeight.Thisisoftenaresultofaheavyconcentrationofarrivingairlineflightsduringthosehours.1.Usuallycashierswillnot___________aguesta.checkoutb.registerc.cashatraveler’schecksford.makechangesfor2.UsuallythemoneytheguestsinShanghaihotelsbringwiththemis_____.a.alwaysRMBb.alwaysUSdollarsc.alwayssterlingpoundsd.eitherRMBorhardforeigncurrencies3.Howlongwillittakeaguesttosettlehisbillinanefficienthotel?a.Aboutfiveminutesb.Nomorethan15c.Nomorethananhourd.Aminute4.IfaguestdrankacanofColafromthemini-barjustafewminutesbeforehisdeparture,whatshouldthecashierdo?a.Presentthebillimmediatelyb.Goandaskthemanagerc.Callthehousekeepingdepartmentd.Callthefoodandbeveragedepartment5.Manybusinessmenarrivethehotelbetween4:00pm.And8:00pmbecause_________.a.theyliketob.theyarelatesleepersc.mostoftheflightsarriveduringtheho