旅游英语电子课件Unit-3Travel-Agency-and-Tour-Guide

Unit3TravelAgencyandTourGuideLesson6TourGuideServiceⅠLesson5TravelAgencyLesson7TourGuideServiceⅡLesson5TravelAgencyGoalLearnthetravelproductsandservicessoldbytravelagencies.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesLookandLearnDialogueReadingLearnMore5NewWordsandPhrasesLookandLearnAtravelagencysellstravelproductsandservicesforairlines,cruiselines,railandbustransportationcompanies,hotelsandautorentalcompanies.Hereisapictureshowingtherelationshipoftheseorganizations.Pleasewritedownthenameofeachorganizationinthecorrectblank.airlinerailtransportationcompanyautorentalcompanytravelagencycruiselinehotel5Zoe是UStrip旅行社的接待员，她正在向Luca推荐洛杉矶和旧金山的旅游路线。Zoe:Hello,UStriptravelagency,mayIhelpyou?Luca:Yes.IwanttobookapackagetourforfourpeopletravelingfromL.A.toSanFranciscofor4days.I’dliketoknowtheitinerary,costsandserviceyouragencyoffers.Zoe:OK,sir.Wehavetwotypesof4-daypackagetours.Thepricesare$400and$600.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases5Zoe是UStrip旅行社的接待员，她正在向Luca推荐洛杉矶和旧金山的旅游路线。Luca:What’sthedifference?Zoe:Inthe$600package,webookyouabetterhotelandweofferyouachancetobeinaspecialevent.Luca:Ithinkbotharetooexpensive.Zoe:Sir,ourtravelagentsdoresearchforfareandscheduleinformationintheoff-season.Believeme,theyaregoodprices.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases5Zoe是UStrip旅行社的接待员，她正在向Luca推荐洛杉矶和旧金山的旅游路线。Luca:Doyouofferrentalcars?Iwanttotravelbyourselves.Zoe:Yessir.Youcancometoouragencyorgotoourwebsiteandrentacaronline.We’llalsogiveadviceaboutlocalweatherconditions,customsandattractionsforyou.Luca:Thankyouverymuch.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases5Candy是昆明青年旅行社的接待员，她正在为Jason推荐昆明的旅游路线。Candy:Hello,KunmingYouthtravelagency,whatcanIdoforyou?Jason:Hello.CanyourecommendsomeofthescenicspotsinKunming,DaliandLijiang?I’dliketojoinatourgroup.Candy:Sure.Thereisa5-daypackagetour.TherouteincludestheStoneForestinKunming,MountCangshan,ErhaiLake,ButterflySpringinDaliandtheAncientCityLijiang.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases5Candy是昆明青年旅行社的接待员，她正在为Jason推荐昆明的旅游路线。Jason:Soundsgreat.Howmuchwillitcost?Candy:4,000yuanforeachperson.Jason:Whatdoesitinclude?Candy:Itincludesyourairfare,hotelaccommodationandthemeals.Jason:OK.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases5A.Fillintheblanks.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasespackagetourspecialevent

off-seasononline1.Hotelsofferlowerprices

.2.We’replanningtogoona（n）

holidaytoSouthKorea.3.Shehadaproblemwiththe

bookingsystem.4.Another

willtakeplaceduringthenightofAugustfifteenth.packagetourintheoff-seasononlinespecialeventLookandLearnDialogueReadingLearnMore5NewWordsandPhrasesB.Choosetheservicesofatouristagencymentionedinthedialogue.1.determinecustomers’needs,suchasschedulesandcosts（）2.planandarrangetourpackages（）3.calculatetotaltravelcosts（）4.bookreservationsfortravel,hotels,rentalcars,andspecialevents（）5.givedetailsonrequireddocuments,suchaspassportsorvisas（）6.giveadviceaboutlocalweatherconditions,customs,andattractions（）7.focusonaspecifictypeoftravel,suchasadventuretours（）8.dosomeresearchforfareandscheduleinformation（）9.offeranonlinebookingsystem（）FFTTTTTFTLookandLearnDialogueReadingLearnMore5NewWordsandPhrasesText1EvermoreTours旅行社宣传册EvermoreToursoffersyouthechancetoshowyourloveforoneanotherinoneoftheworld’smostbeautifullocations.Yousay“Ido”andwedotherest.TheVirginIslandsarefamousfortheirbeautifulbeachesandamazingscenery.Wearrangethemostimportantdayofyourlife,andyouarefreetomakethemostoftheexperienceandthecostofitmightsurpriseyou.Andthepricecanbemuchlessthanaweddingathome.EvermoreTours为您提供在世界上最美的地方彼此表达爱意的机会。您说“我愿意”，其他的事情由我们来操办。维尔京群岛以美丽的海滩和令人惊艳的景色而闻名。我们为您安排生命中最重要的一天，您可尽情享受，所需费用同样会给您惊喜。价格比在国内办婚礼要低得多。LookandLearnDialogueReadingLearnMore5NewWordsandPhrasesText2如何制作旅游宣传册1.Haveaninterestingsentencewhichgetsthecustomerstoreadtherestofyourbrochure.2.Ifitissomethingreallyexpensive,givedetailsaboutyourproduct,thenintroducetheprice.3.Differentcustomershavedifferenttravelgoals.Forexample,Budgetbackpackerswillhavedifferenttravelgoalswithfamilytravelers.1.使用有趣的句子吸引顾客读完宣传册。2.如果价格确实很贵，先给出产品的细节，然后标上价格。3.不同顾客旅游的目的不同，例如，经济型的背包客和亲子游的游客是不一样的。LookandLearnDialogueReadingLearnMore5NewWordsandPhrases4.Highlightthemainfeatures.Pointoutthetopfeaturesthatwillmostattractyourtargetaudienceandlistinbulletpoints.5.Useshortsentencesandmanypictures.6.Donotforgettoincludeyouragencycontactinformationandbusinesshours.7.Chooseeye-catchingphotosthattellastoryaboutthedestination.Forexample,showchildren’sdestinationswithbrightcolors.4.突出主要特征，指出最能吸引目标顾客的特点并用项目符号列出。5.使用简短句子和丰富的图片。6.别忘了写上你的旅行社的联系方式和营业时间。7.使用吸引眼球的图片来宣传旅游目的地。例如，用亮色调展示孩子们的旅游目的地。LookandLearnDialogueReadingLearnMore5NewWordsandPhrasesA.MatchtheEnglishwiththeChinese.a.A:I’dlikeanotherdrink.B:Trytocatchthewaiter’seye.b.Thetargetaudienceforthisadvertisementwasmainlyteenagers.c.Putbulletpointsbeforeeachitems.3.A:我想再来一杯。B:让服务员注意到你。2.每项前面加项目点。1.这个广告的对象主要是青少年。B.Decidewhetherthestatementsaretrueorfalseaccordingtothepassage.1.EvermoreToursoffersservicesofweddingtours.（）2.BeachesareoneofthetouristattractionsinVirginIslands.（）3.EvermoreTourschargestouristshighpricefortheweddingtours.（）TTFLookandLearnDialogueReadingLearnMore5NewWordsandPhrasesLearnMoreMatchthetypesoftourswithpicturesbelow.adventuretoursculturaltourscycletourscycletours

luxurytours

food&winetoursadventuretours

culturaltours

honeymoontourssafaritours

familytours

holidaytoursLookandLearnDialogueReadingLearnMore5NewWordsandPhrasesfood&winetoursfamilytourshoneymoontourscycletours

luxurytours

food&winetoursadventuretours

culturaltours

honeymoontourssafaritours

familytours

holidaytoursluxurytoursholidaytourssafaritoursLookandLearnDialogueReadingLearnMore5NewWordsandPhrasesairline['erlaɪn]n.航空公司auto['ɔːtoʊ]n.汽车rental['rentl]adj.租借的L.A.[eleɪ]n.洛杉矶（=LosAngeles）itinerary[aɪ'tɪnəreri]n.旅程安排fare[fer]n.交通费schedule['skedʒuːl]n.日程安排online[ˌɑːn'laɪn]adv.在线地custom['kʌstəm]n.风俗recommend[ˌrekə'mend]v.推荐route[ruːt]n.线路airfare['erfer]n.机票价格scenery['siːnəri]n.风景arrange[ə'reɪndʒ]v.安排wedding['wedɪŋ]n.婚礼budget['bʌdʒɪt]adj.节省的，经济的backpacker['bækpækə(r)]n.背包旅行者target['tɑːrɡɪt]n.目标audience['ɔːdiəns]n.观众bullet['bʊlɪt]n.弹丸，子弹eye-catching吸引眼球的cruiseline游轮公司specialevent节事活动intheoff-season在淡季MountCangshan苍山ErhaiLake洱海AncientCityLijiang丽江古城ButterflySpring蝴蝶泉VirginIslands维尔京群岛targetaudience目标观众bulletpoint项目符号cycletour骑游luxurytour奢侈旅游food&winetour美酒佳肴游adventuretour探险旅游culturaltour文化旅游honeymoontour蜜月旅游safaritour狩猎旅游familytour亲子旅游holidaytour假日游Lesson6TourGuideServiceⅠGoalLearnthejobskillsoftourguideandlearnhowtomeetguestsattheairport.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesLookandLearnDialogueReadingLearnMore6NewWordsandPhrasesLookandLearnWritethecorrecttermbeloweachpicture.tourguide

handshake

gatherguests’baggagecreditcard

mobilephone

airportpickupmobilephonecreditcardhandshakegatherguests’luggagetourguideairportpickup6Smith一家在复活节那天到上海旅游。上海导游Tom负责接机。Tom:GoodmorningMr.Smith,Mrs.SmithandLittleTracy.WelcometoShanghai.Didyouhaveanicetrip?Mrs.Smith:Yes.Thankyouforarrivingontime.ThisisthefirsttimethatmyfamilyvisitsShanghai.Weareveryexcited.Tom:TodayisEaster.HerearesomeEastereggsandatoybunnyforTracy.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases6Smith一家在复活节那天到上海旅游。上海导游Tom负责接机。Mrs.Smith:Thankyouverymuch.Youhaveastrongcross-culturalawarenessandyourEnglishissofluent.Tom:ThankyouMrs.Smith.Cross-culturalawarenessandfluentEnglisharebasiccommunicationskillswetourguidesshouldhave.Isallyourbaggagehere?Andpleaseputallyourvaluablebelongingsinyourcaseandmakesureyourcaseislocked.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases6Smith一家在复活节那天到上海旅游。上海导游Tom负责接机。Mrs.Smith:Noproblem.Youareverycareful.PudongInternationalAirportissohuge.Ialmostlostmyway.Tom:Don’tworry.IamyourGPSnow.Mrs.Smith:Ha-ha,youreallyhaveasenseofhumor.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases6Smith太太询问Tom咖啡厅、洗手间和充电插座在哪里。Tom:Mr.andMrs.Smith,couldyoupleasebeseatedonthechairsoverthere?Weneedtowaitforothertouristsinourgroup.Mrs.Smith:Noproblem.Whereisthecafé?Wehavethejetlagandneedsomecoffee.Tom:Thereitis.It’sonyourlefthandside.Mrs.Smith:Thankyou.Whereistherestroom?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases6Smith太太询问Tom咖啡厅、洗手间和充电插座在哪里。Tom:Walkstraightonandtakethefirstturnonyourright.Mrs.Smith:Thanks.AndwherecanIchargemycellphone?Tom:Thereareoutletsunderthechairsonthefloor.Mrs.Smith:Thanks.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases6A.ReorderthelettersLookandLearnDialogueReadingLearnMoreNewWordsandPhrasesualityonfidentocationassionLookandLearnDialogueReadingLearnMore6NewWordsandPhrasesB.Matchthetermswiththepictures.strongcommunicationskills

senseofhumorbeontimesenseofdirectionagoodstorytellersenseofdirectionbeontimeagoodstorytellerstrongcommunicationskillssenseofhumorLookandLearnDialogueReadingLearnMore6NewWordsandPhrasesText1机场接机注意事项Atourguideisthefirstfaceguestswillseeatadestination.Theguidenotonlyrepresentshis/heragency,butalsobecomestheimageofatourdestination.Herearesomeguidelinesforatourguidetokeepinmind.1.PreparetoGreetCallaheadtocheckontheflight.Youshouldbeveryclearaboutthescheduledtimeandflightnumberandshowupattheairportatleast30minutesearlier.PreparealltheitemsneededincludingIDcard,aflagofyourcompany,thetourists’namelist,businesscard,etc.导游是游客在旅游目的地见到的第一副面孔。导游不仅代表了所在旅行社，而且还代表着旅游目的地的形象。以下是导游必须牢记的一些导则。1.准备接机提前查看航班。你必须对时刻表和航班号非常清楚，提前30分钟到达机场。准备好所需的一切物品，包括身份证、公司的旗帜、游客名单、名片等。LookandLearnDialogueReadingLearnMore6NewWordsandPhrases2.ContacttheDriverThedrivermusthaveyourmobilephonenumbersoyoutwocankeepintouch.3.DressProperlyWearuniformwithabadge.4.GreetGuestsGreeteveryonepolitelywithafirmhandshake.5.GatherGuests’BaggageGetthewholegroupandallbaggagetogetherinaproperposition.6.DeliveraWelcomeSpeechMakeawelcomespeechandletguestsknowyou.2.联系司机司机必须有你的电话，这样你们可以保持联系。3.着装得体穿制服，带工作牌。4.迎接游客握手欢迎每位游客。5.收集游客的行李在合适的地点召集整队游客并收集所有的行李。6.致欢迎词致欢迎词，让游客认识你。LookandLearnDialogueReadingLearnMore6NewWordsandPhrasesText2致欢迎词Helloeveryone.MynameisJane.OnbehalfofSuntanToursI’dliketowelcomeyoualltoLosCabos,Mexico.Thisisabeautiful,quietcitywhereyoucanrelax,sitbythebeach,enjoygreatmealsandfeelverysafe.Ourtravelagency,SuntanTours,offersavarietyofspecialdiscounts.Wehavegolfpackagesandguidedwhaleboattours.大家好，我叫简。我代表SuntanTours旅行社，欢迎大家来到墨西哥的洛斯卡沃斯。这是一座美丽、宁静的城市。在这里，您可以坐在海边，放松自己，享受美食，并感到很安全。我们的旅行社，SuntanTours提供多种专项优惠。我们有高尔夫包价游和配备导游的观鲸游。LookandLearnDialogueReadingLearnMore6NewWordsandPhrasesIfyouneedtoexchangeyourdollarsintopesos,pleaseuseabankormoneyexchange.Or,ifyouprefer,youcanalwaysuseyourcreditcards.We’regoingtopulluptothehotelinjustafewminutes.Javier,theotherlocalguide,willbemeetingusatthebustohelpyouwithyourbags.Pleasedoublechecktomakesureyourbagshavebeentakenoffthebus.Ihopetoseeyoutomorrowattheinformationsession.如果您要将美元兑换成比索，请去银行或货币兑换机构。或者，如果您愿意，您可以使用您的信用卡。我们几分钟后就到酒店了，哈维尔和另一名地陪会上车帮助您搬运行李。请再次确认您的行李全部拿下车。明天在信息中心恭候各位。LookandLearnDialogueReadingLearnMore6NewWordsandPhrasesA.Choosetheitemsthattourguidesshouldpreparetomeetguestsattheairport.Answer:①②③④⑤⑥LookandLearnDialogueReadingLearnMore6NewWordsandPhrasesB.MatchtheEnglishwiththeChinese.a.I’dliketoexchangesomepoundsfordollars.b.—CanIpaybycheckorcreditcard?—Sorry,weonlytakecash.c.Hereisyourchangeof5Yuan.Pleasedoublecheckit.1.我想把一些英镑兑换成美元。3.——我能用支票或信用卡付费吗？——很抱歉，我们只收现金。2.这是您的五元零钱，请再核实一下。LookandLearnDialogueReadingLearnMore6NewWordsandPhrasesLearnMoreHerearesomesamplesofairportpickupsignboard（welcomeboard）.Pleasehavealookatthemandtrytomakeasignboardforpickingupinternationalstudentsofyourschool.LookandLearnDialogueReadingLearnMore6NewWordsandPhrasesbaggage['bæɡɪdʒ]n.行李credit['kredɪt]n.信用dollar['dɑːlər]n.美元airport['erpɔːrt]n.机场Easter['iːstər]n.复活节bunny['bʌni]n.兔子awareness[ə'wernəs]n.意识fluent['fluːənt]adj.流利的valuable['væljuəbl]adj.贵重的belonging[bɪ'lɒŋɪŋ]n.随身行李case[keɪs]n.箱子locked[lɒkt]adj.锁住的GPS[ˌdʒiːpiː'es]n.全球定位系统（=GlobalPositioningSystem）Café[kæ'feɪ]n.咖啡馆restroom['restruːm]n.洗手间charge[tʃɑːrdʒ]v.充电outlet[ˈaʊtlɪt]n.插座LookandLearnDialogueReadingLearnMore6NewWordsandPhrasesrepresent[ˌreprɪ'zent]v.代表uniform['juːnɪfɔːrm]n.制服badge[bædʒ]n.工作牌speech[spiːtʃ]n.演说，演讲discount['dɪskaʊnt]n.折扣whale[weɪl]n.鲸peso['peɪsoʊ]n.比索（菲律宾和某些拉丁美洲国家的货币单位）signboard['saɪnbɔːrd]n.布告牌creditcard信用卡Americandollar美元airportpickup机场接机cross-culturalawareness跨文化交际意识PudongInternationalAirport浦东国际机场senseofhumor幽默感jetlag时差keepinmind牢记flightnumber航班号IDcard身份证businesscard名片welcomespeech欢迎词onbehalfof代表……avarietyof各种各样的doublecheck再次确认internationalstudent留学生Lesson7TourGuideServiceⅡGoalLearntoexplaintheitineraryanddelivertourcommentarytoguests.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesLookandLearnDialogueReadingLearnMore7NewWordsandPhrasesLookandLearnWritethecorrecttermbeloweachpicture.seafood

Cantonesefood

ConfuciustheMountainResortofChengde

pavilion

altaraltarCantonesefoodseafoodpavilionConfuciusMountainResortofChengde7Tom是海南青年旅行社的导游，正和来自俄罗斯的旅游团领队Alice商讨旅行团的日程安排。Tom:Hello,it’sTomfromHainanYouthTravelAgency.IsAlicethere?Alice:Hello,Tom.Yes,it’sAlice.I’mreadingthedraftitineraryyousentmeanhourago.Tom:Great.Icanexplainitwhileyou’rereading.Asyoucansee,itisaoneandahalfdaytour,soIrecommendedthreeplacesofinterestforyoutovisit.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases7Tom是海南青年旅行社的导游，正和来自俄罗斯的旅游团领队Alice商讨旅行团的日程安排。Alice:OK.That’sgood.Tom:Afteryourgrouparrives,I’lltakeyoutovisitaseavillageinYanfeng.Thevillageisfamousforitsethniccultureandseafood.Alice:Soundswonderful.Wecanenjoytheseafoodthereafterthevisit.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases7Tom是海南青年旅行社的导游，正和来自俄罗斯的旅游团领队Alice商讨旅行团的日程安排。Tom:Thenthenextmorning,we’llstartoffat8a.m.totheHaikouVolcanicClustersGlobalGeo-park.Alice:IthinkRussiantouristswillbeinterestedinit.Butcanwestartat9a.m.?I’mafraidwecan’tgetupsoearlyduetothejetlag.Tom:Noproblem.Thereisanicerestaurantatthefootofthemountainwherewe’llhavelunch.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases7Tom是海南青年旅行社的导游，正和来自俄罗斯的旅游团领队Alice商讨旅行团的日程安排。Alice:Terrific.DoesitserveChinesefood?Tom:Yes,ofcourse.Actually,itisCantonesefood,afamoustypeofChinesefood.Intheafternoon,I’dliketotakeyoutothefamousWestSeashoreinHaikou.Ithasawonderfulviewoftheseaandyoucanwalkonthesoftsandandgoswimmingifyoulike.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases7Tom是海南青年旅行社的导游，正和来自俄罗斯的旅游团领队Alice商讨旅行团的日程安排。Alice:That’sagreatidea.Russianslikesunshineverymuch.Tom:OK.I’llmakechangesinyourscheduleandsendanewonetoyou.Seeyouinthreedays.Alice:Seeyou.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases7A.Reordertheletters.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesB.Decidewhetherthestatementsaretrueorfalseaccordingtothedialogue.1.ThetouristsarefromRussia.（）2.ThegroupwillgetupearlybecausetheyarenotadaptedtothetimedifferencebetweenRussiaandChina.（）3.Thegroupwillvisitaseavillage,VolcanicClustersGlobalGeo-parkandtheWestSeashore.（）olcanicantonesecheduleTFTLookandLearnDialogueReadingLearnMore7NewWordsandPhrasesText1沿途讲解Goodmorning,everyone.WelcometoQufu,thehometownofConfucius.Thismorning,wearegoingtovisittheTempleofConfucius.ThesiteislistedasUNESCOWorldHeritageSite.I’dliketointroducethetemplebrieflybeforewevisit.ConfuciuswasoneofthegreatesteducatorsinChina.Astimewenton,templesforhimwerebuiltinhonorofConfuciusalloverChina.Amongthem,theoneinQufu,thehometownofConfucius,isthemostfamousandthelargest.大家早上好！欢迎来到曲阜，孔子的故乡。今天上午，我们将参观孔庙。孔庙被列入联合国教科文组织世界文化遗产地。在参观之前，我先向大家简要介绍一下孔庙。孔子是中国最伟大的教育家之一。随着时间的推移，全中国建起了许多纪念孔子的庙宇。在它们中，孔子家乡曲阜的孔庙是最著名也是最大的。LookandLearnDialogueReadingLearnMore7NewWordsandPhrasesTheTemplestartedasthreehousesintheyearof478B.C.TheexistingtemplewasrebuiltduringtheMingandQingdynasties.Thetempleisdividedintoninecourtyards.Altogetherthereare466roomsand54gateways.Atthetemple,youwilllearnaboutthelifeofConfuciusandhisroleinChineseculture.OK,hereweare.It’stimetogetoffthebus.Beforeyougo,pleasetakecareofyourpersonalbelongings.孔庙最初在公元前478年只有三间房。现存孔庙重建于明、清两朝。孔庙分九个院子，共466间房，54个门。在庙内，您能感受孔子的生活和他在中国文化中的地位。好了，我们到了。现在大家请下车。在下车之前，请带好自己的随身物品。LookandLearnDialogueReadingLearnMore7NewWordsandPhrasesText2致欢送词Helloladiesandgentlemen,timehascomeforustosaygoodbye.LetmebeginbysayinghowluckyIfeeltohavethechancetoserveasyourguide.Itrulyfeelthatmyjobcannotbedonewithouttheunderstandingandsupportofyou.Iwanttothankallofyou,mydearfriends.Onyourarrival,weknewlittleabouteachother.NowI’vegotthefeelingthatourfriendshiphasjustbegun,butwehavetosaygoodbye.Itismyhopethatyou’veenjoyedthetripasmuchasIhave.Beforeyouleave,couldyoupleasefilloutthisformofevaluationforme?Thecommentsthatyoumakewillbeveryvaluableinhelpingplanfuturetours.女士们、先生们好，说再见的时刻到了。首先，我想说能有机会作为各位的导游，我感到非常幸运。如果没有各位的理解和支持，本人的工作不可能顺利完成。我亲爱的朋友，我想感谢在座的每一位。在您刚到时，我们彼此了解甚少。现在，我感