民航乘务英语 课件 -Mission 1、2 航前准备、欢迎登机

民航乘务英语EnglishforCabinCrewMission1Pre-flightBriefing任务一

航前准备Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission1Pre-flightBriefingPart1LearningObjectives知识目标：掌握航前准备工作的职责和英语服务用语。能力目标：1.运用英语展开航前相关工作。

2.具备相关英语广播词的听说能力。素质目标：培养团队协作意识，增强职业认同感。Mission1Pre-flightBriefingPart2ConversationI.Pointsofservicelanguage.（1）Introducingyourself介绍自己Iamthecaptainforthisflight.我是本次航班的机长。I’mcaptainGu.我是顾机长。I’mthepursertoday,Sherry.我是今天的乘务长，雪莉。I’mtheflightattendant,Susan.我是乘务员，苏珊。Mission1Pre-flightBriefingPart2ConversationI.Pointsofservicelanguage.（2）Introducingothers介绍他人Thisisourco-pilot,Jason.He’squiteexperienced.他是我们的副驾驶，杰森。他经验丰富。Thisismycrewmember,Iris.It’sbeenthefifthtimewe’veworkedtogether.这是我的乘务组员，艾瑞斯。这是我们第五次一起工作了。Thisismynewcolleague,Mary.It’sherfirstflight.这位是我们的新同事，玛丽。这是她第一次飞行。Mission1Pre-flightBriefing（3）Givinganaffirmativeanswer给出肯定的回复OK,Isee./Yes,Igotit.好的，清楚了。/好的，知道了。Sure.Iwill./Allright.Noproblem.好的，我会的。/好的，没问题。Certainly.当然。确定。Part2ConversationI.Pointsofservicelanguage.Mission1Pre-flightBriefing（4）Politegreetings礼貌问候Howareyoudoingtoday?你今天过得怎样？Howhaveyoubeenrecently?你最近过得如何？Ihaven’tseenyouforalongtime.Howareyou?好久不见。你还好吗？It’s2monthssincelasttimewemet.IseverythingOK?上次见你是两个月以前了。一切还顺利吗？Howaboutyourlastflight?上一次飞行如何？Didyouhaveagoodrestlastnight?昨晚休息得好吗？Mission1Pre-flightBriefing（5）Introductionsinpre-flightbriefing航前准备介绍内容OurflighttodayisMU5468,fromShanghaitoSanya.Theflighttimeis3hoursand15minutes.今天所执行的航班是MU5468，上海到三亚，飞行时间3小时15分。Accordingtoweatherradar,moderateturbulenceisexpectedinhalfanhouraftertakeoff.根据天气雷达显示，起飞后半小时会有中度颠簸。Pleasetakegoodself-protectionduringturbulenceandremindpassengerstofastentheseatbelts.颠簸时，请大家做好自我防护，提醒旅客系好安全带。OuraircrafttodayistheA320,witheightemergencyexitslocatedinthefront,middleandrearofthecabin.我们今天的机型是A320，共有8个紧急出口，分别位于客舱前部、中部和后部。Therearethreespecialpassengerstoday.Twospecialmealswillbeserved,onechildmealandonevegetarianmeal.今天有三位特殊旅客，两份特殊餐，分别是一份儿童餐、一份素餐。Mission1Pre-flightBriefingPart2ConversationII.Listentotheconversationandfillintheblanks.音频FA1，2，3：Flightattendant1/2/3C：CaptainP：PurserA：AllcrewMission1Pre-flightBriefingFA1：Hi.AreyouflyingtoSingaporeat9：00?FA2：Yes.Hello.I’mSusan.FA3：Hello.I’mAlice.FA1：Hello.MynameisAmy.It’sapleasuretoflywithyou.FA2&FA3：Nicetomeetyou,Amy.FA3：Amy,Irememberflyingwithyoubefore?FA1：Really?Oh,Irememberit.WeflewtoTorontotogethertwomonthsago.（1）

?FA3：Nottoobad,buttoomanymissions.I’mgladtoworkwithyouagain.FA1：I’malsoveryhappy.Scenario1Mission1Pre-flightBriefingFA1：Susan,haveyouhadanygoodflightexperiencesrecently？FA2：Actually,Ihadagreatflightlastweek.Ijustcamebackfrom（2）

.It’squiteabusyflight.Butfortunately,Ihaveagreatteam.FA1：That’scool.IlandedlatelastnightandthetimewassotightthatIalmostcouldn’tfindmypassport.IoncethoughtIcouldn’tparticipateintoday’smission.FA2：I’msogladyoufounditfinally.FA1：Yes,althoughittookmealongtime.Our（3）

willstartintenminutes.Ithinkwe’dbetterleavenow.Scenario1Mission1Pre-flightBriefingC：Goodmorning,everyone.IamcaptainGu,thecaptainofthisflightCZ351.Today,ouraircraftisA320,withatotalof（4）

fromGuangzhoutoSingapore.Theflighttimewillbe（5）

.TheweatherinSingaporeisgenerallygood,buttheremaybe（6）

duringtheflight,whichwillbeexperiencedinonehourandahalfasweestimate.P：OK,thecabinserviceshouldbealmostfinishedatthattime.C：That’sthebest.Anyway,wewillwarnyouasmuchaspossibleand（7）

atthesametime.Intheworstcase,youstopthecabinserviceimmediatelyandmakesuretoletallpersonnelsitdownandfastentheseatbelts.Doeseveryoneunderstand?A：Gotit,captain.C：Then,pleasefollowthepurser’sarrangement.Scenario2Mission1Pre-flightBriefingP：Goodmorning,everyone.It’smypleasuretoflyCZ351toSingaporewithyou.I’mMelissa,thepurseroftheflighttoday.Firstly,canIconfirmthateveryoneknowsyourjobsanddoorresponsibilities?A：Yes.P：Iwillassigntheregionalpersonincharge：FA1willberesponsibleforbusinessclass,andFA2willberesponsibleforeconomyclass.Accordingtotheflighttimeof3hoursand45minutes,weshould（8）

aftertakeoff.FA1：Helloeveryone!IamFA1,mainlyresponsibleforbusinessclass.IwillberesponsibleforthefrontgalleyserviceandoperatethedoorR1.Scenario3Mission1Pre-flightBriefingFA2：Hello,everyone.IamFA2,mainly（9）

.I

willsitnexttothedoorL2andoperatethedoorL2.P：Thereisapassengerwithababyonourplanetoday,andtheseatnumberis32C.FA2,canyoutakecareofthem?FA2：Noproblem,purser.P：OK.Accordingtoturbulenceinformationgivenbythecaptainabove,wewillcompletethedrinksandmealsserviceassoonaspossible.Ifthereisasuddenbump,wewill(10)

untiltheendofthe

turbulence.AmIunderstood?A：Sure.Gotit.C：Well,let’senjoyapleasantflight!Scenario3Mission1Pre-flightBriefingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdotheflightattendantsgreeteachotherwhentheymeetbeforethepre-flightbriefing?（2）Whatflightinformationisreleasedbythecaptainatthebeginningofthebriefing?（3）Willtheflightexperiencesometurbulence?Howdoesthecaptainestimatetheturbulence?（4）Whichflightattendantwilltakecareofthespecialpassengerin32C?（5）Howdoesthepurserassignthecrewmemberstoservebeverageandmealsduringtheflight?IV．Practice.（1）Makeadialoguetointroduceyourselfandothercrewmembers.（2）Practicetheabovedialoguewithyourpartner.（3）Workingroups,andperformanewrole-playwithyourgroupmembers.Mission1Pre-flightBriefingPart3AnnouncementMission1Pre-flightBriefingI.Remindersonboarding.Ladiesandgentlemen,

FlightCZ351boundforSingaporeisboardingnow.PassengersforthisflightpleaseboardthroughgateNo.5.

Thankyou.Part3AnnouncementMission1Pre-flightBriefingII.Remindersonchangeofboardinggate.Ladiesandgentlemen,

TheboardinggateforFlightCA4199toBeijinghaschangedfromgateNo.9to12.PassengersforthisflightpleaseboardthroughgateNo.12.Weapologizefortheinconvenience.

Thankyou.Part3AnnouncementMission1Pre-flightBriefingIII.Remindersonboardingimmediately.Ladiesandgentlemen,

FlightCZ351boundforSingaporeisabouttotakeoffsoon.PassengersforthisflightpleaseboardthroughgateNo.5immediately.

Thankyou.民航乘务英语EnglishforCabinCrew民航乘务英语EnglishforCabinCrewMission2WelcomeAboard任务二

欢迎登机Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission2WelcomeAboardPart1LearningObjectives知识目标：掌握旅客登机阶段的基础工作职责和英语服务用语。能力目标：1.运用英语在登机阶段对旅客进行客舱服务。

2.具备登机阶段相关英语广播词的听说能力。素质目标：提升服务意识，树立“以人为本”核心价值观。Part2ConversationI.Pointsofservicelanguage.（1）Greetingpassengerswhileboarding登机时欢迎乘客Goodmorning.Welcomeaboard.早上好。欢迎登机。WelcomeaboardAirChina.欢迎乘坐中国国际航空公司航班。MayIseeyourboardingpass?我可以看看您的登机牌吗？MayIhaveyourseatnumber?请问您的座位号是多少？Mission2WelcomeAboardPart3ConversationI.Pointsofservicelanguage.（2）Leadingpassengerstotheseat引领乘客就坐Yourseatnumberisindicatedontheedgeoftheoverheadcompartment.您的座位号在行李架下方显示。Yourseatis21A.Thisway,please.您的座位是21A。请这边走。Pleasefollowme.Yourseatisneartheaisle.请跟我来。您的座位靠近过道。Mission2WelcomeAboard（3）Helpingpassengerswithbaggage帮助客人放置行李MayIhelpyouwithyourbag?需要我帮您放置行李吗？MayIhelpyouputyourbagintheoverheadcompartment?我能帮您把行李放在行李架上吗？Wouldyoupleaseputyourbagundertheseatinfrontofyou?麻烦您把行李放在前面座椅的下方。Fortheconvenienceofothers,pleasestepasidetomaketheaisleclearwhilearrangingyourpersonalbelongings.当您整理您的个人物品时请靠边站立，将过道空出来，以便后面的乘客可以通行。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.（4）Expressingthewillingtoservepassengers表达乐意为乘客服务的意愿Ifyouhaveanyquestions,pleasecontactourflightattendants.如果您有任何问题，请联系我们的乘务员。Ifyouneedanyotherhelp,youcanpressthecallbuttonthenwewillcomeoversoon.如果您需要其他任何帮助，请按呼唤铃，我们会很快过来。Ifthereisanythingelsewecandoforyou,pleasedonothesitatetoletusknow.如果有任何我们能帮助您的地方，请您随时告知我们。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.（5）Servingspecialpassengers服务特殊旅客Morning,madam.I’mTaylor,theflightattendantwhowillbeservingyoutoday.您好，女士！我是今天为您服务的乘务员泰勒。Iwillberesponsibleforyourserviceduringtheflight.Youcancontactmeormycolleagueswheneveryouneedhelponboard.本次航班由我负责您的服务工作，航程中若您有任何需要都可以随时联系我或者我的同事。Excuseme,thechildbesideyouistravelingonhisown.Ifit’spossible,couldyoupleasehelpcontactusincaseanythinghappenstohim?Thanks.您旁边的这位小朋友是一个人出行的。如果他有任何需求，请您马上联系我们。谢谢您。Ifyouneedtoadjusttheseatback,pleaseholddownthebuttonnexttothearmrest.如果您需要调节座椅靠背的话，请按住扶手旁边这个按钮。Mission2WelcomeAboardPart2ConversationI.Pointsofservicelanguage.II.Listentotheconversationandfillintheblanks.音频P：PurserFA2/3/4/5：FlightattendantsPA1/2：PassengersS：Sara（thepassengerwithababy）Mission2WelcomeAboardPart2ConversationP/FA2：Welcomeaboard.Pleaseshowmeyourboardingpass.…Thiswayplease.Yourseatnumberisindicatedontheedgeofthe（1）

.FA3：Morning,sir.Welcomeaboard.MayIhaveyourseatnumber?PA1：Yes,12C.FA3：Thiswayplease.PA1：OK.FA3：Hereisyourseat,sir.MayIhelpyou（2）

?PA1：Thanks,Icandoitbymyself.I’llputitundertheseat.FA3：I’msorry,sir.Butyourseatisneartheemergencyexits.Yourbagcanonlybeputintheoverheadcompartment.PA1：Really?ThisbagisjustasmalloneandhowaboutIjustholdit?Scenario1Mission2WelcomeAboardFA3：Sorry.（3）

,forpassengerswhoaresittingneartheemergencyexits,theirbaggagecanonlybeputintheoverheadcompartment.That’sforthesafetyconcern.PA1：Allright.Isee.FA3：Thankyouforyourunderstanding.（4）

isintheseatpocketinfrontofyou,whichdemonstratessafetymattersrelatedtoemergencyexits,andpleasereaditcarefully.Ifyouhaveanyquestions,pleasecontactourflightattendants.PA1：OK.FA3：Wishyouapleasanttrip.Scenario1Mission2WelcomeAboardFA4：Goodmorning,ma’am.Welcomeaboard.Oh,yourbabyissoadorable.S：Thankyou.Andthisismyseat?FA4：Yes,ma’am.Letmehelpyoutakeyourseat.I’llputyoursuitcaseintheoverheadcompartmentandthissmallbagundertheseatinfrontofyou.S：It’snotconvenienttotakeaflightwithababy.FA4：Don’tworry.We’llhelpyouwithyourtrip.Firstly,mayIconfirmthatyou’ve（5）

?S：Yes.Ibookeditinadvance.FA4：Andhowoldisyourbaby?S：She’llbe8-monthtomorrow.FA4：OK.Yourbabyneedstobeseatedonyourlapfortake-offandlanding,fastenedtoyourseatbeltwithaspecial（6）

.Iwillgoandgetoneforyouandshowyouhowitworks.Aftertake-off,I’llbringyouabassinetforyourbaby.I’llbebackwiththebaby’sbeltinjustaminute,OK?S：Thanks.Scenario2Mission2WelcomeAboard（Amomentlater）FA4：Ma’am.Thisisthebeltforyourbaby.MayIhelpyoufastenthebaby’sseatbelt?S：That’sgreat!Youareconsiderate.FA4：Mypleasure.Ifyouneedanyotherhelp,youcan（7）

thenwewillcomeoversoon.Enjoyyourflight.Scenario2Mission2WelcomeAboardFA5：Morning,sir.WhatcanIdoforyou?PA2：Sorrytointerrupt.Thisseatbeltseemsshort.I’malittlefat.FA5：Noworries.I’llgetyouan（8）

.PA2：Ialsofeelalittlecold.Canyougetmeablanket?FA5：Certainly.Andsir,ifyoustillfeelcold,youcanturnthisknoboverheadtoadjusttheairflow.PA2：Thanks.（later）FA5：Excuseme,sir.Yourextendedseatbeltandblanket.Doyouneedmetohelpyoufastenit?PA2：OK.Youaresohelpful.FA5：It’sdone,sir.HowaboutIturnonthisreadinglightforyou?PA2：Thatwouldbefine.FA5：Ifthereisanythingelsewecandoforyou,please（9）

toletusknow.Wishyouagoodflight.FA2：Purser,allpassengers（10）

.P：OK,Igotit.Scenario3Mission2WelcomeAboardIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdotheflightattendantsgreetthepassengerswhileboarding?（2）Wherecanpassengersputtheirluggage?（3）Whatspecialpassengerisservedinthisdialogueandhowissheserved?Doyouknowanyothertypesofspecialpassengers?（4）Howdoestheflightattendantservethepassengeraftertheringingofcallbutton?（5）WhatdoesFA2doattheendofthisdialogue?Mission2WelcomeAboardIV．Practice.（1）Practicethedialoguewithyourpartner.