民航乘务英语 课件 -Mission 1 航前准备

民航乘务英语EnglishforCabinCrewMission1Pre-flightBriefing任务一

航前准备Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission1Pre-flightBriefingPart1LearningObjectives知识目标：掌握航前准备工作的职责和英语服务用语。能力目标：1.运用英语展开航前相关工作。

2.具备相关英语广播词的听说能力。素质目标：培养团队协作意识，增强职业认同感。Mission1Pre-flightBriefingPart2ConversationI.Pointsofservicelanguage.（1）Introducingyourself介绍自己Iamthecaptainforthisflight.我是本次航班的机长。I’mcaptainGu.我是顾机长。I’mthepursertoday,Sherry.我是今天的乘务长，雪莉。I’mtheflightattendant,Susan.我是乘务员，苏珊。Mission1Pre-flightBriefingPart2ConversationI.Pointsofservicelanguage.（2）Introducingothers介绍他人Thisisourco-pilot,Jason.He’squiteexperienced.他是我们的副驾驶，杰森。他经验丰富。Thisismycrewmember,Iris.It’sbeenthefifthtimewe’veworkedtogether.这是我的乘务组员，艾瑞斯。这是我们第五次一起工作了。Thisismynewcolleague,Mary.It’sherfirstflight.这位是我们的新同事，玛丽。这是她第一次飞行。Mission1Pre-flightBriefing（3）Givinganaffirmativeanswer给出肯定的回复OK,Isee./Yes,Igotit.好的，清楚了。/好的，知道了。Sure.Iwill./Allright.Noproblem.好的，我会的。/好的，没问题。Certainly.当然。确定。Part2ConversationI.Pointsofservicelanguage.Mission1Pre-flightBriefing（4）Politegreetings礼貌问候Howareyoudoingtoday?你今天过得怎样？Howhaveyoubeenrecently?你最近过得如何？Ihaven’tseenyouforalongtime.Howareyou?好久不见。你还好吗？It’s2monthssincelasttimewemet.IseverythingOK?上次见你是两个月以前了。一切还顺利吗？Howaboutyourlastflight?上一次飞行如何？Didyouhaveagoodrestlastnight?昨晚休息得好吗？Mission1Pre-flightBriefing（5）Introductionsinpre-flightbriefing航前准备介绍内容OurflighttodayisMU5468,fromShanghaitoSanya.Theflighttimeis3hoursand15minutes.今天所执行的航班是MU5468，上海到三亚，飞行时间3小时15分。Accordingtoweatherradar,moderateturbulenceisexpectedinhalfanhouraftertakeoff.根据天气雷达显示，起飞后半小时会有中度颠簸。Pleasetakegoodself-protectionduringturbulenceandremindpassengerstofastentheseatbelts.颠簸时，请大家做好自我防护，提醒旅客系好安全带。OuraircrafttodayistheA320,witheightemergencyexitslocatedinthefront,middleandrearofthecabin.我们今天的机型是A320，共有8个紧急出口，分别位于客舱前部、中部和后部。Therearethreespecialpassengerstoday.Twospecialmealswillbeserved,onechildmealandonevegetarianmeal.今天有三位特殊旅客，两份特殊餐，分别是一份儿童餐、一份素餐。Mission1Pre-flightBriefingPart2ConversationII.Listentotheconversationandfillintheblanks.音频FA1，2，3：Flightattendant1/2/3C：CaptainP：PurserA：AllcrewMission1Pre-flightBriefingFA1：Hi.AreyouflyingtoSingaporeat9：00?FA2：Yes.Hello.I’mSusan.FA3：Hello.I’mAlice.FA1：Hello.MynameisAmy.It’sapleasuretoflywithyou.FA2&FA3：Nicetomeetyou,Amy.FA3：Amy,Irememberflyingwithyoubefore?FA1：Really?Oh,Irememberit.WeflewtoTorontotogethertwomonthsago.（1）

?FA3：Nottoobad,buttoomanymissions.I’mgladtoworkwithyouagain.FA1：I’malsoveryhappy.Scenario1Mission1Pre-flightBriefingFA1：Susan,haveyouhadanygoodflightexperiencesrecently？FA2：Actually,Ihadagreatflightlastweek.Ijustcamebackfrom（2）

.It’squiteabusyflight.Butfortunately,Ihaveagreatteam.FA1：That’scool.IlandedlatelastnightandthetimewassotightthatIalmostcouldn’tfindmypassport.IoncethoughtIcouldn’tparticipateintoday’smission.FA2：I’msogladyoufounditfinally.FA1：Yes,althoughittookmealongtime.Our（3）

willstartintenminutes.Ithinkwe’dbetterleavenow.Scenario1Mission1Pre-flightBriefingC：Goodmorning,everyone.IamcaptainGu,thecaptainofthisflightCZ351.Today,ouraircraftisA320,withatotalof（4）

fromGuangzhoutoSingapore.Theflighttimewillbe（5）

.TheweatherinSingaporeisgenerallygood,buttheremaybe（6）

duringtheflight,whichwillbeexperiencedinonehourandahalfasweestimate.P：OK,thecabinserviceshouldbealmostfinishedatthattime.C：That’sthebest.Anyway,wewillwarnyouasmuchaspossibleand（7）

atthesametime.Intheworstcase,youstopthecabinserviceimmediatelyandmakesuretoletallpersonnelsitdownandfastentheseatbelts.Doeseveryoneunderstand?A：Gotit,captain.C：Then,pleasefollowthepurser’sarrangement.Scenario2Mission1Pre-flightBriefingP：Goodmorning,everyone.It’smypleasuretoflyCZ351toSingaporewithyou.I’mMelissa,thepurseroftheflighttoday.Firstly,canIconfirmthateveryoneknowsyourjobsanddoorresponsibilities?A：Yes.P：Iwillassigntheregionalpersonincharge：FA1willberesponsibleforbusinessclass,andFA2willberesponsibleforeconomyclass.Accordingtotheflighttimeof3hoursand45minutes,weshould（8）

aftertakeoff.FA1：Helloeveryone!IamFA1,mainlyresponsibleforbusinessclass.IwillberesponsibleforthefrontgalleyserviceandoperatethedoorR1.Scenario3Mission1Pre-flightBriefingFA2：Hello,everyone.IamFA2,mainly（9）

.I

willsitnexttothedoorL2andoperatethedoorL2.P：Thereisapassengerwithababyonourplanetoday,andtheseatnumberis32C.FA2,canyoutakecareofthem?FA2：Noproblem,purser.P：OK.Accordingtoturbulenceinformationgivenbythecaptainabove,wewillcompletethedrinksandmealsserviceassoonaspossible.Ifthereisasuddenbump,wewill(10)

untiltheendofthe

turbulence.AmIunderstood?A：Sure.Gotit.C：Well,let’senjoyapleasantflight!Scenario3Mission1Pre-flightBriefingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdotheflightattendantsgreeteachotherwhentheymeetbeforethepre-flightbriefing?（2）Whatflightinformationisreleasedbythecaptainatthebeginningofthebriefing?（3）Willtheflightexperiencesometurbulence?Howdoesthecaptainestimatetheturbulence?（4）Whichflightattendantwilltakecareofthespecialpassengerin32C?（5）Howdoesthepurserassignthecrewmemberstoservebeverageandmealsduringtheflight?IV．Practice.（1）Makeadialoguetointroduceyourselfandothercrewmembers.（2）Practicetheabovedialoguewithyourpartner.（3）Workingroups,andperformanewrole-playwithyourgroupmembers.Mission1Pre-flightBriefingPart3AnnouncementMission1Pre-flightBriefingI.Remindersonboarding.Ladiesandgentlemen,