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酒吧服务英语应用能力测试考核试卷考生姓名:__________答题日期:__________得分:__________判卷人:__________
一、单项选择题(本题共20小题,每小题1分,共20分,在每小题给出的四个选项中,只有一项是符合题目要求的)
1.Whenacustomerasksforaglassofredwine,howwouldyourespond?
(A)Sure,comingrightup.
(B)We'reoutofredwine.
(C)Canyourepeatthat?
(D)No,weonlyservebeer.
2.WhichofthefollowingisNOTatypeofcocktail?
(A)Martini
(B)Mojito
(C)Coffee
(D)Margarita
3.Whatdoyousaywhenyouwanttocheckifacustomerneedsanythingelse?
(A)IsthereanythingelseIcangetyou?
(B)Doyouwanttopaynow?
(C)CanIseeyourID?
(D)Areyoureadytoleave?
4.Ifacustomercomplainsthattheirdrinkistooweak,whatshouldyoudo?
(A)Offertomakeanewone.
(B)Ignorethecomplaint.
(C)Arguewiththecustomer.
(D)Refusearefund.
5.Whichofthesephrasesisusedtoofferadrinkonthehouse?
(A)It'sonthemenu.
(B)Thisone'sonme.
(C)Youneedtopayforthat.
(D)Thatwillbeextra.
6.Whenwouldyouusethephrase"lastcall"?
(A)Whenyou'reclosingthebar.
(B)Whenyouwanttotakeanorder.
(C)Whenyou'reservingthefirstcustomer.
(D)Whenyou'remakingatoast.
7.Howdoyouaskacustomeriftheywouldliketoopenatab?
(A)Wouldyouliketopaycash?
(B)CanIstartatabforyou?
(C)Doyouhaveareservation?
(D)Areyoupayingseparately?
8.Whatisthecorrecttermfortheareabehindthebarwheredrinksareprepared?
(A)Lounge
(B)Bartop
(C)Backbar
(D)Dancefloor
9.Whichofthefollowingisanon-alcoholicbeverage?
(A)Beer
(B)Wine
(C)Soda
(D)Whiskey
10.Whenacustomerordersadrink"neat,"whatdoesitmean?
(A)Withice
(B)Withamixer
(C)Straight,withoutice
(D)Chilled
11.Howdoyourecommendadrinktoacustomer?
(A)Youshouldtrythisnewbeer.
(B)Weonlyhavewine.
(C)Idon'tthinkyou'lllikeit.
(D)Ican'tsuggestanything.
12.Whichofthefollowingisastandardmeasurementforspiritsinabar?
(A)Teaspoon
(B)Tablespoon
(C)Ounce
(D)Pound
13.Whatisthetermforthepracticeofaddingwatertowhiskytoopenupitsflavors?
(A)Mixing
(B)Diluting
(C)Chilling
(D)Marinating
14.Whatdoyoucallthepracticeofblendingmultiplealcoholsinasingledrink?
(A)Tasting
(B)Mixing
(C)Flipping
(D)Stirring
15.Howdoyourefuseservicetoanintoxicatedcustomerpolitely?
(A)You'renotwelcomehere.
(B)Wecan'tserveyouanymore.
(C)Pleasecomebacklater.
(D)Idon'tlikeyourattitude.
16.Whatisthecorrectwaytoserveabeerinabar?
(A)Pouritintoaglass.
(B)Serveitinthebottle.
(C)Drinkitforthecustomer.
(D)Pouritonthetable.
17.WhichofthefollowingisNOTasafewaytostoreliquor?
(A)Inacool,darkplace
(B)Behindthebar
(C)Inarefrigerator
(D)Nexttoaheatsource
18.Whatshouldyoudoifacustomerleavesatip?
(A)Ignoreitandwalkaway.
(B)Thankthemfortheirgenerosity.
(C)Refusethetip.
(D)Assumeit'samistake.
19.Whenshouldabartenderstopservingacustomeralcohol?
(A)Whentheyshowsignsofintoxication.
(B)Whenthecustomerordersasoftdrink.
(C)Whenit'sclosingtime.
(D)Whenthecustomeriswithfriends.
20.WhichofthefollowingisacommonlyusedtermforabartenderintheUK?
(A)Barkeep
(B)Mixologist
(C)Publandlord
(D)Barmaid
二、多选题(本题共20小题,每小题1.5分,共30分,在每小题给出的四个选项中,至少有一项是符合题目要求的)
1.WhichofthefollowingspiritsarecommonlyusedinaMartinicocktail?()
(A)Vodka
(B)Gin
(C)Rum
(D)Tequila
2.Whatarethestandardmeasuresforashotofspiritsinabar?()
(A)25ml
(B)35ml
(C)50ml
(D)15ml
3.Whenpouringabeer,whichofthefollowingtechniquescanbeusedtocreateagoodhead?()
(A)Pourthebeerstraightdownintotheglass
(B)Pourthebeeratanangletocreatefoam
(C)Swirlthebeertobuildthehead
(D)Pourthebeerquicklytoavoidabighead
4.Whichofthefollowingsituationsmayrequireyoutorefuseservicetoacustomer?()
(A)Thecustomerisunderage
(B)Thecustomerisoverlyintoxicated
(C)Thecustomerisbeingdisrespectful
(D)Thecustomerisnotspendingenoughmoney
5.Whatarecommonmixersusedinmakingrum-basedcocktails?()
(A)Cola
(B)Tonicwater
(C)Orangejuice
(D)Cranberryjuice
6.Howcanyoudescribethetasteofwinetoacustomer?()
(A)Sweet
(B)Dry
(C)Fruity
(D)Bitter
7.Whichofthefollowingarenon-alcoholicingredientsoftenusedincocktailmaking?()
(A)Sodawater
(B)Fruitjuices
(C)Simplesyrup
(D)Bitters
8.Whataresomecommongarnishesusedincocktails?()
(A)Lemontwist
(B)Olive
(C)Cherry
(D)Saltrim
9.Whatactionscanabartendertaketoensureresponsibledrinking?()
(A)Offeringwatertocustomers
(B)Watchingforsignsofintoxication
(C)Encouragingfoodconsumption
(D)Refusingservicetothosewhoaredrunk
10.Whichofthefollowingaregoodpracticeswhenhandlingmoneyinabar?()
(A)Countingchangebacktothecustomer
(B)Usingacashregister
(C)Handlingmoneywithgloves
(D)Placingmoneydirectlyonthebar
11.Whataredifferenttypesofglassesusedforservingcocktails?()
(A)Highball
(B)Martini
(C)Coupe
(D)Pint
12.Whichofthefollowingtermsareusedtodescribethelevelofalcoholinacocktail?()
(A)Single
(B)Double
(C)Straightup
(D)Ontherocks
13.Whatarecommontoolsusedbyabartender?()
(A)Shaker
(B)Strainer
(C)Jigger
(D)Knife
14.Whataresomeconsiderationswhenrecommendingawinetoacustomer?()
(A)Thecustomer’stastepreferences
(B)Thewine’sprice
(C)Theoccasion
(D)Thewinelistavailability
15.Whataresignsthatacustomermaybebecomingintoxicated?()
(A)Slurredspeech
(B)Coordinationissues
(C)Aggressivebehavior
(D)Increasedappetite
16.Howcanabartendereffectivelycommunicatewithcustomers?()
(A)Speakingclearly
(B)Listeningactively
(C)Usingbodylanguage
(D)Avoidingeyecontact
17.Whataredifferentmethodsofpaymentcommonlyacceptedinbars?()
(A)Cash
(B)Credit/debitcards
(C)Mobilepayments
(D)Checks
18.Whatarewaystoimprovecustomerserviceinabar?()
(A)Rememberingregularcustomers
(B)Beingattentivetoneeds
(C)Offeringmenusuggestions
(D)Ignoringcustomercomplaints
19.WhichofthefollowingspiritsareusedinmakingaLongIslandIcedTea?()
(A)Vodka
(B)Gin
(C)Tequila
(D)Rum
20.Whatarecommonsoftdrinksthatcanbeservedinabar?()
(A)Coke
(B)Sprite
(C)Tonicwater
(D)Rootbeer
三、填空题(本题共10小题,每小题2分,共20分,请将正确答案填到题目空白处)
1.Thestandardmeasurementforasingleshotofspiritsinmanybarsisusually______ml.
2.Whenacustomerasksfor"abeer,"youmightask,"Wouldyoulikea______oradraft?"
3.Theprocessofchillingaglassbyplacingitinarefrigeratororfillingitwithiceiscalled______.
4.ThemainingredientinaBloodyMarycocktailis______.
5.Tomakeadrink"dirty,"youwouldtypicallyadd______.
6.Ifacustomerordersa"scotchontherocks,"itmeanstheywanttheirscotchservedwith______.
7.Thetermusedtodescribethepracticeofrapidlyshakingacocktailwithiceis______.
8.Theprimarytoolusedformeasuringandpouringspiritsiscalleda(n)______.
9.Whenservingwine,itisimportanttopresentthebottletothecustomerandallowthemto______thelabel.
10.Inabar,theterm"topshelf"referstothehighestqualityormostexpensive______.
四、判断题(本题共10小题,每题1分,共10分,正确的请在答题括号中画√,错误的画×)
1.Itisacceptabletoservealcoholtoacustomerwhoappearstobeintoxicated.()
2.A"Collins"isatypeofcocktailthatalwaysincludescarbonatedwater.()
3.Bartendersareresponsibleforensuringthesafetyoftheircustomers.()
4.Itiscommonpracticetopourabeerdirectlyintothecustomer'smouthfromthebottle.()
5.Allcocktailsmustcontainalcoholtobeconsideredacocktail.()
6.A"double"shotofspiritsisthesameastwo"single"shots.()
7.Themaindifferencebetweenabartenderandamixologististhatamixologistonlycreatesnewcocktails.()
8.Itisillegalforabartendertoservealcoholtoaminorunderanycircumstances.()
9.Theterm"neat"isusedtodescribeadrinkthatisservedwithoutanyiceormixer.()
10.A"barback"isthepersonwhocleansthebarareaandrestockssupplies.()
五、主观题(本题共4小题,每题5分,共20分)
1.Describethepropertechniqueforpouringabeerintoaglass,ensuringthatithasagoodheadandispresentedcorrectly.Whatarethecommonmistakestoavoidwhenpouringbeer?
2.Asabartender,howwouldyouhandleasituationwhereacustomerisbecomingintoxicated?Discussthestepsyouwouldtaketoensurethesafetyofthecustomerandothersinthebar.
3.Discusstheimportanceofcustomerserviceinabarsetting.Provideatleastthreeexamplesofgoodcustomerservicepracticesthatabartendercanimplementtoenhancethecustomerexperience.
4.Explainthedifferencebetweena"martini"anda"cosmopolitan"cocktailintermsofingredientsandpreparation.Provideabriefhistoryofbothcocktailsandtheirrespectivepopularity.
标准答案
一、单项选择题
1.A
2.C
3.A
4.A
5.B
6.A
7.B
8.C
9.C
10.C
11.A
12.C
13.B
14.B
15.B
16.A
17.D
18.B
19.A
20.C
二、多选题
1.B
2.A,B,C
3.B,C
4.A,B,C
5.A,C,D
6.A,B,C,D
7.A,B,C,D
8.A,B,C,D
9.A,B,C,D
10.A,B,C
11.A,B,C,D
12.B,C
13.A,B,C
14.A,B,C
15.A,B,C
16.A,B,C
17.A,B,C
18.A,B,C
19.A,B,C,D
20.A,B,C,D
三、填空题
1.25ml
2.draft
3.chilling
4.tomatojuice
5.olivejuice
6.ice
7.shaking
8.jigger
9.inspect
10.spirits
四、判
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