酒吧服务英语应用能力测试考核试卷

酒吧服务英语应用能力测试考核试卷考生姓名：__________答题日期：__________得分：__________判卷人：__________

一、单项选择题（本题共20小题，每小题1分，共20分，在每小题给出的四个选项中，只有一项是符合题目要求的）

1.Whenacustomerasksforaglassofredwine,howwouldyourespond?

(A)Sure,comingrightup.

(B)We'reoutofredwine.

(C)Canyourepeatthat?

(D)No,weonlyservebeer.

2.WhichofthefollowingisNOTatypeofcocktail?

(A)Martini

(B)Mojito

(C)Coffee

(D)Margarita

3.Whatdoyousaywhenyouwanttocheckifacustomerneedsanythingelse?

(A)IsthereanythingelseIcangetyou?

(B)Doyouwanttopaynow?

(C)CanIseeyourID?

(D)Areyoureadytoleave?

4.Ifacustomercomplainsthattheirdrinkistooweak,whatshouldyoudo?

(A)Offertomakeanewone.

(B)Ignorethecomplaint.

(C)Arguewiththecustomer.

(D)Refusearefund.

5.Whichofthesephrasesisusedtoofferadrinkonthehouse?

(A)It'sonthemenu.

(B)Thisone'sonme.

(C)Youneedtopayforthat.

(D)Thatwillbeextra.

6.Whenwouldyouusethephrase"lastcall"?

(A)Whenyou'reclosingthebar.

(B)Whenyouwanttotakeanorder.

(C)Whenyou'reservingthefirstcustomer.

(D)Whenyou'remakingatoast.

7.Howdoyouaskacustomeriftheywouldliketoopenatab?

(A)Wouldyouliketopaycash?

(B)CanIstartatabforyou?

(C)Doyouhaveareservation?

(D)Areyoupayingseparately?

8.Whatisthecorrecttermfortheareabehindthebarwheredrinksareprepared?

(A)Lounge

(B)Bartop

(C)Backbar

(D)Dancefloor

9.Whichofthefollowingisanon-alcoholicbeverage?

(A)Beer

(B)Wine

(C)Soda

(D)Whiskey

10.Whenacustomerordersadrink"neat,"whatdoesitmean?

(A)Withice

(B)Withamixer

(C)Straight,withoutice

(D)Chilled

11.Howdoyourecommendadrinktoacustomer?

(A)Youshouldtrythisnewbeer.

(B)Weonlyhavewine.

(C)Idon'tthinkyou'lllikeit.

(D)Ican'tsuggestanything.

12.Whichofthefollowingisastandardmeasurementforspiritsinabar?

(A)Teaspoon

(B)Tablespoon

(C)Ounce

(D)Pound

13.Whatisthetermforthepracticeofaddingwatertowhiskytoopenupitsflavors?

(A)Mixing

(B)Diluting

(C)Chilling

(D)Marinating

14.Whatdoyoucallthepracticeofblendingmultiplealcoholsinasingledrink?

(A)Tasting

(B)Mixing

(C)Flipping

(D)Stirring

15.Howdoyourefuseservicetoanintoxicatedcustomerpolitely?

(A)You'renotwelcomehere.

(B)Wecan'tserveyouanymore.

(C)Pleasecomebacklater.

(D)Idon'tlikeyourattitude.

16.Whatisthecorrectwaytoserveabeerinabar?

(A)Pouritintoaglass.

(B)Serveitinthebottle.

(C)Drinkitforthecustomer.

(D)Pouritonthetable.

17.WhichofthefollowingisNOTasafewaytostoreliquor?

(A)Inacool,darkplace

(B)Behindthebar

(C)Inarefrigerator

(D)Nexttoaheatsource

18.Whatshouldyoudoifacustomerleavesatip?

(A)Ignoreitandwalkaway.

(B)Thankthemfortheirgenerosity.

(C)Refusethetip.

(D)Assumeit'samistake.

19.Whenshouldabartenderstopservingacustomeralcohol?

(A)Whentheyshowsignsofintoxication.

(B)Whenthecustomerordersasoftdrink.

(C)Whenit'sclosingtime.

(D)Whenthecustomeriswithfriends.

20.WhichofthefollowingisacommonlyusedtermforabartenderintheUK?

(A)Barkeep

(B)Mixologist

(C)Publandlord

(D)Barmaid

二、多选题（本题共20小题，每小题1.5分，共30分，在每小题给出的四个选项中，至少有一项是符合题目要求的）

1.WhichofthefollowingspiritsarecommonlyusedinaMartinicocktail?()

(A)Vodka

(B)Gin

(C)Rum

(D)Tequila

2.Whatarethestandardmeasuresforashotofspiritsinabar?()

(A)25ml

(B)35ml

(C)50ml

(D)15ml

3.Whenpouringabeer,whichofthefollowingtechniquescanbeusedtocreateagoodhead?()

(A)Pourthebeerstraightdownintotheglass

(B)Pourthebeeratanangletocreatefoam

(C)Swirlthebeertobuildthehead

(D)Pourthebeerquicklytoavoidabighead

4.Whichofthefollowingsituationsmayrequireyoutorefuseservicetoacustomer?()

(A)Thecustomerisunderage

(B)Thecustomerisoverlyintoxicated

(C)Thecustomerisbeingdisrespectful

(D)Thecustomerisnotspendingenoughmoney

5.Whatarecommonmixersusedinmakingrum-basedcocktails?()

(A)Cola

(B)Tonicwater

(C)Orangejuice

(D)Cranberryjuice

6.Howcanyoudescribethetasteofwinetoacustomer?()

(A)Sweet

(B)Dry

(C)Fruity

(D)Bitter

7.Whichofthefollowingarenon-alcoholicingredientsoftenusedincocktailmaking?()

(A)Sodawater

(B)Fruitjuices

(C)Simplesyrup

(D)Bitters

8.Whataresomecommongarnishesusedincocktails?()

(A)Lemontwist

(B)Olive

(C)Cherry

(D)Saltrim

9.Whatactionscanabartendertaketoensureresponsibledrinking?()

(A)Offeringwatertocustomers

(B)Watchingforsignsofintoxication

(C)Encouragingfoodconsumption

(D)Refusingservicetothosewhoaredrunk

10.Whichofthefollowingaregoodpracticeswhenhandlingmoneyinabar?()

(A)Countingchangebacktothecustomer

(B)Usingacashregister

(C)Handlingmoneywithgloves

(D)Placingmoneydirectlyonthebar

11.Whataredifferenttypesofglassesusedforservingcocktails?()

(A)Highball

(B)Martini

(C)Coupe

(D)Pint

12.Whichofthefollowingtermsareusedtodescribethelevelofalcoholinacocktail?()

(A)Single

(B)Double

(C)Straightup

(D)Ontherocks

13.Whatarecommontoolsusedbyabartender?()

(A)Shaker

(B)Strainer

(C)Jigger

(D)Knife

14.Whataresomeconsiderationswhenrecommendingawinetoacustomer?()

(A)Thecustomer’stastepreferences

(B)Thewine’sprice

(C)Theoccasion

(D)Thewinelistavailability

15.Whataresignsthatacustomermaybebecomingintoxicated?()

(A)Slurredspeech

(B)Coordinationissues

(C)Aggressivebehavior

(D)Increasedappetite

16.Howcanabartendereffectivelycommunicatewithcustomers?()

(A)Speakingclearly

(B)Listeningactively

(C)Usingbodylanguage

(D)Avoidingeyecontact

17.Whataredifferentmethodsofpaymentcommonlyacceptedinbars?()

(A)Cash

(B)Credit/debitcards

(C)Mobilepayments

(D)Checks

18.Whatarewaystoimprovecustomerserviceinabar?()

(A)Rememberingregularcustomers

(B)Beingattentivetoneeds

(C)Offeringmenusuggestions

(D)Ignoringcustomercomplaints

19.WhichofthefollowingspiritsareusedinmakingaLongIslandIcedTea?()

(A)Vodka

(B)Gin

(C)Tequila

(D)Rum

20.Whatarecommonsoftdrinksthatcanbeservedinabar?()

(A)Coke

(B)Sprite

(C)Tonicwater

(D)Rootbeer

三、填空题（本题共10小题，每小题2分，共20分，请将正确答案填到题目空白处）

1.Thestandardmeasurementforasingleshotofspiritsinmanybarsisusually______ml.

2.Whenacustomerasksfor"abeer,"youmightask,"Wouldyoulikea______oradraft?"

3.Theprocessofchillingaglassbyplacingitinarefrigeratororfillingitwithiceiscalled______.

4.ThemainingredientinaBloodyMarycocktailis______.

5.Tomakeadrink"dirty,"youwouldtypicallyadd______.

6.Ifacustomerordersa"scotchontherocks,"itmeanstheywanttheirscotchservedwith______.

7.Thetermusedtodescribethepracticeofrapidlyshakingacocktailwithiceis______.

8.Theprimarytoolusedformeasuringandpouringspiritsiscalleda(n)______.

9.Whenservingwine,itisimportanttopresentthebottletothecustomerandallowthemto______thelabel.

10.Inabar,theterm"topshelf"referstothehighestqualityormostexpensive______.

四、判断题（本题共10小题，每题1分，共10分，正确的请在答题括号中画√，错误的画×）

1.Itisacceptabletoservealcoholtoacustomerwhoappearstobeintoxicated.()

2.A"Collins"isatypeofcocktailthatalwaysincludescarbonatedwater.()

3.Bartendersareresponsibleforensuringthesafetyoftheircustomers.()

4.Itiscommonpracticetopourabeerdirectlyintothecustomer'smouthfromthebottle.()

5.Allcocktailsmustcontainalcoholtobeconsideredacocktail.()

6.A"double"shotofspiritsisthesameastwo"single"shots.()

7.Themaindifferencebetweenabartenderandamixologististhatamixologistonlycreatesnewcocktails.()

8.Itisillegalforabartendertoservealcoholtoaminorunderanycircumstances.()

9.Theterm"neat"isusedtodescribeadrinkthatisservedwithoutanyiceormixer.()

10.A"barback"isthepersonwhocleansthebarareaandrestockssupplies.()

五、主观题（本题共4小题，每题5分，共20分）

1.Describethepropertechniqueforpouringabeerintoaglass,ensuringthatithasagoodheadandispresentedcorrectly.Whatarethecommonmistakestoavoidwhenpouringbeer?

2.Asabartender,howwouldyouhandleasituationwhereacustomerisbecomingintoxicated?Discussthestepsyouwouldtaketoensurethesafetyofthecustomerandothersinthebar.

3.Discusstheimportanceofcustomerserviceinabarsetting.Provideatleastthreeexamplesofgoodcustomerservicepracticesthatabartendercanimplementtoenhancethecustomerexperience.

4.Explainthedifferencebetweena"martini"anda"cosmopolitan"cocktailintermsofingredientsandpreparation.Provideabriefhistoryofbothcocktailsandtheirrespectivepopularity.

标准答案

一、单项选择题

1.A

2.C

3.A

4.A

5.B

6.A

7.B

8.C

9.C

10.C

11.A

12.C

13.B

14.B

15.B

16.A

17.D

18.B

19.A

20.C

二、多选题

1.B

2.A,B,C

3.B,C

4.A,B,C

5.A,C,D

6.A,B,C,D

7.A,B,C,D

8.A,B,C,D

9.A,B,C,D

10.A,B,C

11.A,B,C,D

12.B,C

13.A,B,C

14.A,B,C

15.A,B,C

16.A,B,C

17.A,B,C

18.A,B,C

19.A,B,C,D

20.A,B,C,D

三、填空题

1.25ml

2.draft

3.chilling

4.tomatojuice

5.olivejuice

6.ice

7.shaking

8.jigger

9.inspect

10.spirits

四、判