Unit11ConflictandCompromiseTopicTalk课件高中英语北师大版选择性

Unit11ConflictandCompromiseTotalkaboutconflictandcompromiseTolistenforspecificinformationandunderstandphrasesincontextTowriteashortparagraphaboutusefulwaystoresolveconflictsbetweenfriendsTodiscussquotesonconflictsTranslatethefollowingwordsandphrases.

1.comeintoconflictwith..._____________

2.resolveconflict_____________3.makeaphonecall_____________

4.respondwith..._____________5.negotiatewith..._____________

6.accountnumber_____________7.concentrateon..._____________

8.asksomebodyfor

help____________9.Apologizefor..._____________

10.callabout..._____________11.全部（地）；充足_______12.被…惹恼；对…感到厌烦___________13.对做....感到羞愧_____________

14.与.......斗争_____________15.感到愧疚_____________

16.完全正常_____________17.确保；保证_____________

18.为........确定一个明确的目标_____________19.到.......为止_____________

20.拿起；捡起；收拾_____________21.不挂电话_____________

22.试试_____________和......起冲突解决冲突打电话回复；答复和......谈判(会计)账号；账户

集中于.....向某人请求帮助因为.......而道歉打电话谈....；找....谈某事infullbeannoyedwith...beashamedtodo...strugglewith...feelguiltycompletelynormalmakesuresetacleargoalfor...bytheendof...

pickupholdonforhaveatryWhathappenedbetweenthepeople?Doyousometimescomeintoconflictwithyourfriendsor

familymembers?Howdidyouresolveconflicts?Usethephrasestohelpyou.tokeepsilenttotalktomyfriendstosaysorrytomakeaphonecalltoapologisetorespondwithmoreangertoasksomeoneelseforadvicetonegotiatewithhim/hertoexplainmyideaagainReadtheTextBuildercarefully.Thenlistentothedialogueandcompleteitbyunderliningtheexpressionsyouhear.TextBuilderConflictandCompromiseAgent:Goodafternoon,_____________________?…Agent:Wouldyoupleasetellme______________?FindingtheCausehowmayIhelpyouhowcanIhelpyouwhattheproblemiswhatIcandotohelpwhatiswronghowmayIhelpyouwhatiswrongAgent:Yes,sir,________________.…Agent:Pleasegivemeyouraccountnumber,sir,andI’llinquireandmakesure________________assoonaspossible.…Agent:Right.Wouldyoupleasewaitafewminutes?Iwill________________and__________.…Agent:Sorryforkeepingyouwaiting…Ihaveresetyouraccount.It’ll_________________.CompromisingIcanunderstandIdounderstandwhyyouareupsetIknowhowyoufeelIknowhowannoyingitisaresponseisprovidedtheissueisresolvedasolutionisgivenseewhatIcandochecktheproblemasksomeoneforhelpbefinebythistimetomorrowbeokayinanhourIdounderstandwhyyouareupsettheissueisresolvedchecktheproblemseewhatIcandobeokayinanhourAgent:Iquiteunderstandhowyoufeel,sir.Iapologisefor____________.Apologisingourpartinittheinconveniencewastingyourtimeourpartinit

Listentothedialogueandthenchoosethebestanswer.1.What’stherelationshipbetweenthetwo?A.Customerandserviceagent.B.Employerandemployee.C.Bankmanagerandclient.2.Whatistheproblemoftheman?A.Hisaccountwasclosed.B.Helosthisaccountmember.C.Therewassomewrongwithhisaccount.3.Howdidthecustomerfeelattheendofthedialogue?A.Angry. B.Grateful. C.Upset.√√√While-listeningWhatistherightproceduretoresolveaconflict?FindthecausesMakeanapologyforyourpartMakeacompromiseSpeaking:Trytomakeashortdialoguewithapartneraboutresolvingconflicts.Usethephrasestohelpyou.tokeepsilenttotalktomyfriendstomakeaphonecalltoapologisetosaysorrytorespondwithmoreangertoasksomeoneelseforadvicetonegotiatewithhim/hertoexplainmyideaagainPost-listeningListentoDialogue2.Beforeyoulisten,youcanreadthequestionsandpredictwhatyouwillhear.Predict：What’sthedialogueabout?————————————————————————————ThedialogueisaboutTim’sproblemandsuggestionsofferedbyMrSmith.Pre-listening1.WhatisTim’sproblem?2.WhatdoesMrSmiththinkofTim’sproblem?Isitacommonone?3.WhatbehaviourdoesMrSmithconsideras“asignofmaturity”?4.WhydoesMrSmithrecommendstudyinginalibrary?5.WhatdoesMrSmithsuggestTimdowhenhisparentsaren’tathome?Task1:Listentothedialogueandthenchoosethebestanswer.1.WhatistheproblemwithTim?A.Hecan’tconcentrateonhisstudy.B.Heisaddictedtoplayingmobilegames.C.Heisashamedtoadmithismistake.2.WhatdoesMr.SmiththinkofTim’sproblem?A.Ashamed.B.Common.C.Guilty.3.HowmanypiecesofadvicedidMrSmithgivetoTim?TwoB.OneC.Three√√√While-listeningTask2:ListentothedialogueagainandthentickthesuggestionsgivenbyMrSmith.

studyinalibrary

encourageotherstoworkhard

askparentstomonitor

worktwohoursafterschooleveryday

beself-disciplined

setagoalforyourself

playmobilephoneforonlytenminutes√√√√√Task3:Listenandanswerthequestions.1.WhydoesMr.Smithrecommendstudyinginalibrary?Becausethelibraryusuallyhasgoodstudyingatmosphere,whichwillhelphimconcentrateonhiswork.2.WhatdoesMr.SmithsuggestTimdowhenhisparentsaren’tathome?Adoptself-controlandgoalsetting.Setacleargoalforeverystudyingperiod;controlthetimespentonthephone.What’sthemostimportantthingwhendealingwithconflicts?SummarizeandThinkSummarizeandthinkConflictandcompromiseacustomer&acallingcenteragentastudent&ateachercompromise&givesuggestionsThepointistobesincereandofferunderstanding.Aneyeforaneyewillonlymakethewholeworldblind.

-MahatmaGandhi以眼还眼,只会让整个世界都瞎了眼。

—圣雄甘地✬Whenyourepayabadbehaviourwiththesamebadbehaviour,it’llonlyleadtosomethingworse.✬Theycouldignorethebadbehaviourorexplainthattheydon’tlikeit.Peacecannotbekeptbyforce;itcanonlybeachievedthroughunderstanding.-AlbertEinstein和平是不能依靠武力维持的，而只能通过理解来实现。

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阿尔伯特·爱因斯坦Peopleliketosaythat