2018年广西职业院校技能大赛高职组中餐主题宴会设计赛项（英语口语测试样题及参考答案）

年广西职业院校技能大赛高职组中餐主题宴会设计赛项（英语口语测试样题及参考答案）题型一中译英您对我们的服务有什么意见吗？Whatdoyouthinkofourservice?请不要遗忘你的东西。Pleasedon’tleaveanythingbehind.3.您能告诉我事情的详细经过吗？Canyoutellmewhathappenedindetail?4.抱歉，我上错汤了。Idoapologizeforservingyouthewrongsoup.谢谢您提醒我们。Thankyouforbringingthismattertoourattention.6.很抱歉给您带来了这么多麻烦，这是我们特意送给您的甜点。Toexpressourregretforallthetrouble,weofferyouthecomplimentarydessert.7.对不起，我们餐厅14日的餐位已经订满了。Iamsorry,sir.Ourrestaurantisfullybookedon14th.8.您打算人均用餐标准是多少？Howmuchwouldyouliketopayforeachperson?9.有人均100元、150元和180元的标准，您想要订哪一种？Therearelevelsof100yuan,150yuan,180yuanperhead.Whichwouldyouprefer?10.三百人用餐的最低收费是15000元，不含酒水饮料。Theminimumchargefora300-people-dinnerpartyis15,000yuan,excludingdrinks.11.您的餐桌已经准备好了，这边请。Yourtableisready,thisway,please.12.现在可以上菜了吗？MayIservethedishesnow?13.希望您用餐愉快。Pleaseenjoyyourmeal.14.这道菜很烫，请小心。Thedishisveryhot.Pleasebecareful.15.您的这瓶葡萄酒已经添完了。请问是否需要再加一瓶？Yourbottleofwineisfinished.Wouldyoulikeonemorebottle?16.您需要把菜分一下吗？Excuseme,sir/madam.MayIseparatethedishforyou?17.您要不要来点烈性酒呢？要是喜欢酒精度低的话，我们这还有米酒。Doyoucareforsomethingalittlestronger?Ifyouprefersomethingmilder,thereissomericeliquoravailablehere.18.先生，您对我们的餐品还满意？Areyousatisfiedwiththemeal,sir?19.这是我们最新的价目表。Thisisourlatestpricelist.20.菜已经上齐了，接下来还有甜点。Thisisthecompletecourse.Thereisdesserttofollow.21.对不起，太太，我没听明白。Pardon,madam.I’mafraidIdidn’tfollowyou.22.您能再慢一点儿说吗？Couldyoupleaserepeatalittlemoreslowly?23．这是我们赠送给您的果盘。Thisisthecomplimentaryfruitforyou.24．谢谢您给我们提的意见。Thankyouforyourcomments.25．我们已经在总费用里加收了10%的服务费。Thetotalincludesa10%servicecharge.题型二英译中1.ThereisanincreasinginterestinandappreciationofChinesefoodintheWest.(在西方国家，人们对中餐的兴趣日益浓厚，对中餐的了解也日益加深。)2.AtthedinnerbanquetChinesefoodwillbeservedandtheminimumchargeofRMB120Yuanperheadisrequired.(您的晚宴将是中餐宴会，最低消费每位12元。)3.Everyservercarriesacleannapkinatalltimessoastobeabletowipedripsorspillsimmediately.(所有服务人员必须随身携带干净的餐巾，以便随时抹去溢出或泼洒的食物。)4.Wedon’thaveanyvacanttablesbythewindows.(目前靠窗的位子都已经订出去了。)5.Letmejustconfirmyourreservation.（让我来确认一下您的预订。）6.I’dliketocancelmyreservationforSaturdaynight.（我想要取消周六晚上的订位。）7.I’dlikeaprivateroomfor15peopleateightthirtytomorrowevening.(明晚我要订一个15人的包厢，时间是明晚八点半。)8.Wecanonlyholdyourprivateroomtill7:30p.m.,becauseafterthattimeitisthepeakseason.(您的预订我们只能为您保留到晚上7点30分，因为那段时间是高峰期。)9.IsthereanythingIcandoforyou?（还有什么需要我帮你的吗？）10.Welookforwardtoseeingyou.（我们恭候您的光临。）11.Couldyougivemesomemorenapkins?(请多给我几张纸巾。)12.Doyouhavevegetariandishes?(餐厅是否有供应素食餐？)13.Herearesomecomplimentaryvouchersforyou.Youcanpaywiththemnexttimewhenyouhavemealsinourrestaurant.(我们有一些赠券送给您，下次您在我们餐厅消费时可以拿赠券抵用。)14.YoumighthaveatasteofShaoxingliquor.（您不妨尝尝绍兴黄酒。）15.Wehavefreshorangejuice,applejuiceandwatermelonjuice.(我们的鲜榨果汁有橙汁、苹果汁和西瓜汁。)16.CanIbringanywineorliquorbymyself?(我可以自带酒水吗？)17.Couldyoubringmeapairofchopsticks,please?(请给我拿双筷子好吗？)18.Thisdishiscalled“MapoTofu”.Enjoyit,please.(这道菜叫麻婆豆腐，请慢用。)19.Afterservingthelastdish,youshouldtelltheguests:“Thisisthecompletecourse.”(当上最后一道菜时，你需要告诉客人“您好，菜已上齐。”)20.Pleaseholdthefood;westillhaveonefriendcoming.(请稍后上菜，我们还有一个朋友没到。)21.Thisisourchef’srecommendation(这道菜是我们厨师长的拿手菜。)22.Idoapologizeforgivingyouthewrongsoup.(我上错了汤，真抱歉。)23.Don’tyouthinkthepriceisreasonable?（您认为这个价格还公道吗？）24.Whatsizeofbirthdaypartyareyougoingtoorderandhowwouldyoulikeustoarrangethetables?(您想在我们餐厅办一个多大规模的生日聚会？您希望我们怎样摆放桌子？)25.Couldyougivemeaboosterseatformychild?(可以给我的孩子拿个儿童餐椅吗？)题型三、情景对话Whataretheproperproceduresforhandlingcomplaints?Answer:Theproperproceduresforhandlingcomplaintsare:1)listentotheguestcarefully,2)apologize,3)giveexplanations,4)offerhelp,5)takeaction,and6)givefeedback.What’stheattitudehotelstaffshouldhavewhendealingwithguests’complaints?Answer:Somecomplaintsareseriousandsomearequitetrivial,butthehotelstaffshouldinvestigatethemcarefully.Nomatterhowtheguestsbehave,thehotelstaffshouldalwaystrytobenicetothem.Don’tloseyourtemperonanyoccasion.Avoidarguingwiththeguests.Ifyourhotelwantstopromoteweddingbanquetthismonth,whatmeasureswillyoutake?Answer:Advertisementisagoodwaytosellproducts,soIthinkwecanputadvertisementsonTV,magazines,newspapersandtheInternet.Wecanalsoprovidesomespecialservicestoattractcustomers,suchastoastmasterservice,weddingcakes,specialfloraldecorations,andsoon.Ifthehotelregulationspermit,wecanalsoprovidethenewcouplewithahoneymoonsuiteinthehotelforonenight.IfaforeignguestcomestoaskforsuggestionsaboutChinesefood,andhe/shewouldlikesomethinghotandspicy,whatkindofdishwouldyourecommend?Answer:TherearefourmajorChinesecuisines,orsay,fourstyles.Eachcuisineisdistinctiveandhasitsownstyleandflavor.Astheguestpreferssomethinghotandspicy,I’drecommendSichuandisheswhicharehotandspicyandtastedifferent.MapoTofuandYu-ShiangShreddedPorkareworthtrying.Whichstepinthetableserviceismostimportantinyouropinion?Why?Answer:Ithinkwaitingatthetable,meetingalltheneedsofthedinersisthemostchallenging.Firstly,thewaiter/waitressshouldbeveryalerttotherequestsoftheguests.Secondly,waitersandwaitressesshouldbefamiliarwiththedishesandenvironmentoftherestaurant.Thirdly,theyshouldalsobegoodatcommunicatingwiththeguestsaswellaswiththekitchenstaff.What’sthemajordifferencebetweenliquorandwine?Answer:Liquorisanalcoholicbeveragemadebydistillationratherthanbyfermentation.Butwineisthebeveragemadeofthefermentedjuiceofanyofvariouskindsofgrapes,usuallycontainingfrom10to15percentalcoholbyvolume.Howmanydifferentkindsofservicesdoyouknowforabanquet,andwhatarethey?Explainoneofthemindetail.Answer:Generallyspeaking,therearefourdifferentkindsofservicesforabanquet.Theyaresit-downservice,buffetservice,stationserviceandpassed-trayservice.Insit-downservice,theguestsreceivetheirfoodattheirseats.Typically,waiters/waitressesofferachoiceofentrees,andaskthemtomakeselectionsaheadoftime.DoyouthinktheserviceofChinesebanquetismuchsimplerthanthatofawesternone?Why?Answer:No,Idon’tthinktheserviceofChinesebanquetissimpler.TheChineseareusedtotakingdinningaspartoftheirculture,andwhileservingaChinesebanquet,wehavetofollowcertainprocedures.AlthoughtheworkingproceduresofChinesebanquetsarequitethesameasthoseofWesternones,workingstaffshouldalsopayattentiontotheChinesediningetiquettesandprovideproperservices.Sometimes,thejobisreallytough.Forexample,whenreceivingaweddingbanquet,wehavetoservehundredsofguestsatthesametime.Itreallyisnotaneasyjob.PleasesaysomethingabouttheprimarydutiesoftheBanquetDepartment.Answer:BanquetDepartmentisprimarilyresponsibleformakingthereservation,seatingtheguests,servingatdinnerandsettlingthepayment.Itmayincludetheconsultationofrequirementsofthebanquetwithguests,layoutofthetables,cutlery,glassesandtablelinenwithtabledecorations,andprovidingformaltableserviceisanotherpart.Staffshouldservequicklyandelegantly.Finally,whenthebanquetisfinished,weshouldhelpgueststosettlethepayment.Ifaguestwantstoordersomewine,butitseemsthatheisunder18yearsold.Whatwillyoudothen?Answer:Accordingtothelaw,onlyadultsareallowedtodrinkwineordineinthebar.IfIamnotsureabouthisage,I’llaskinthisway,“MayIseeyourIDcard?”.Ifheisundereighteen,I’lladvisehimtoordersomesoftdrinksorjuicesinstead.题型四、专业知识问答1.Whatwouldyouliketosaytotheguestifyourecommendyourhousespecialty？(Wouldyouliketotryourhousespecialty?It’sverypopularamongourguests.)2.Whatwouldyouliketosaywhentheguesthasbeenwaitingforalongtime?（I’msorrytohavekeptyouwaiting.）3.Whatwouldyouliketosaywhenyouwanttoknowwhethertheguestishappywithhismeal?（Iseverythingtoyoursatisfaction?）4.Whatwouldyouliketosaywhenyourecommendspecialdrinkstotheguest?(Wouldyouliketotryourspecialdrinks?)5.Whatwouldyouliketosaywhentheguestasks“WherecanIhavecocktail?”（Youcanhavecocktailatthelobbybar.）6.Iftheguestwantstoreserveatable,whatinformationdoyouhavetoknow?（Ihavetoknowthetimeforreservation,thenumberofguests,thenameoftheguest,histelephonenumberandsoon.）7.Whatwouldyouliketosaytotheguestwhowalksintoyourrestaurantfordinner?(Welcometoourrestaurant.Doyouhaveareservation?)8.Ifyouareahostess,what’sthefirstthingyouhavetofindoutwhentheguestcomes?(Ihavetofindoutwhetherthegues