BEC商务英语（高级）写作模拟试卷5（共24题）

BEC商务英语（高级）写作模拟试卷5（共9套）（共24题）BEC商务英语（高级）写作模拟试卷第1套一、小作文(本题共1题，每题1.0分，共1分。)1、ThebarchartbelowshowstheforecastsofunitsalesbyTollerElectricalLtdforthefourquartersofnextyearineachofitsthreemainproductareas.Usingtheinformationfromthebarchart,writeashortreportdescribingandcomparingthesalesforecastsforthethreeproductareasfornextyear.Write120-140words.标准答案：SampleATheaimofthisreportistosummarisechangesinsalesforecastsforthethreemainproductsofTollerElectricalLtdforthefourquartersinnextyear.ItisclearlyshowedthatTV’swillcontributemosttothecompanyforthesalesforecasetsarethehighestinthreeproductseveryquarter.Itwillstandat10thousandsinlsttQtr.Thenitwillhaveasteadyincreaseto15thousandsin2ndQtr.Beforeitwillrisetothepeakof20thousandsin4thQtr,itwillleveloffin3rdQtr.Incontrast,thesalesforecastoffridges’trendistotallydifferent.Itis5thousandsin1stQtr.Unfortunetly,itremainsconstantinnext3quarters,while,thecookers’salesforecastis5thousandsin1stQtrthesameasfridges’.However,thecookerwillincreasesteadilyandreachthepeakof10thousandsin2ndQtr.Thenitwillhasnochangin3rdQtrfollowingadropto5thousandstheoriginalpositionin4thQtr.Itisclearlyconcludedthattrendsofsalesforecastsfornextyearoftheseproductsaredifferent.Itisgoodtimetotakemeasurestodirectthetrendsinmuchbrightway.Band2Thisisclosetoaband3,butthereareanumberofnon-impedingerrors.Also,thereisalackofcontrolinthethirdparagraph,whichwouldhaveanegativeeffectonthetargetreader.Therefore,itisawardedanupperband2.SampleBReportonsalesforecastsforTollerElectricalLtdTheaimofthisreportistocomparethesalesforecastsforthreeproductareasfornextyear.Unitsalesoffridgesarelikelytoremainat5,000duringallfourquartersofnextyear.TVsales,ontheotherhand,willsignificantlyincreaseduringthesecondquarterfrom10,000to15,000.Unitsaleswillremainat15,000duringthethirdquarterandsoaronceagainto20,000duringthefourthquarter.Unitsalesofcookers,however,arelikelytofluctuate,startingoffat5,000,saleswillincreaseto10,000duringthesecondandthirdquarterofnextyear,onlytodecreaseto5,000unitsalesduringthefourthquarter.ItwasconcludedthatTVswillbeTollerElectricalLtd’sstrongestproductareainthefollowingyear.xxxxxxx25November2006Band5Averygoodanswer,butalittlelexicalawkwardnesspreventsthisbeinganupperband5.知识点解析：暂无解析二、大作文(本题共1题，每题1.0分，共1分。)2、Writeananswertooneofthequestions2-4inthispart.Writeyouranswerin200-250words.Question2Salesofoneofyourcompany’sproductshavebeenverylowforthepastsixmonths.Youhavebeenaskedtoprepareareportonwhythishashappened.WriteyourreportforyourManagingDirectordetailingtheproduct’srecentsalespatterndescribingfactorsthatmayhavecontributedtothissuggestingwhatcanbedonetoimprovethesituation.Question3Thecompanyyouworkforhasrecentlybeenexperiencingproblems.Yourlinemanagerhasaskedyoutocontactafirmofconsultantswithaviewtocontractingthemtoassistyourcompany.Writealettertothefirmofconsultantsgivingsomeinformationaboutyourcompanydescribingthestrengthsofyourcompanyoutliningtheproblemsyourcompanyhasbeenexperiencingsuggestingarrangementsforavisittoyourcompanybytheconsultants.Question4Followingcomplaintsfromvisitors,yourChiefExecutivehasaskedyoutowriteaproposalsuggestinghowvisitorscanbegivenabetterimpressionofyourorganisation.WriteyourproposalfortheChiefExecutive,includingthefollowinginformation:whycomplaintshavebeenmadedifferentwaysofcreatingabetterimpressionhowyourproposalmightaffectstaffanydisadvantagesofyourproposal.标准答案：Question2SampleCSalesReportToManagingDirector,IamsosorrythatourProductAmetsaleswinterduringthepastsixmonths.Thesalesturnoverandprofitdeclinedsomuch.Ihaveanalizedthismatter,hereismyreportaboutproductA’ssalesproblem.ProductAisourearlyone.Sinceitwaspushedtomarket,ithasbeen3years,atthebeginningofsalingproductA,wesolditbyourselves,butrecentlywetakeastrategyofgivingittodistributorsforsalingbecauseofourcost-cut.Forthepastsixmonths,ourdistributorshavesoldproductAbadly.OurproductAhasbeentakenoverbyproductBofCo.BandproductCofCo.C.TheproblemisseriousbecauseproductAcontributeto1/3ofourturnover.TherearethreepointsaboutsalesproblemofproductA.OneisourproductAisoldone,productBofCo.BandproductCofCo.Carenewproducts,ourproductAcannotmeetneedsofcustomers,thesecondonepointsisthatourdistributors’workaresobad,theysoldproductAbutdidn’tregarditasimportantproduct,theyputsofewworkersandsolittleenergytoproductA.AndCo.BandCo.Cgivethesedistributorsmorecommissionthanours.Thethirdpointisworldeconomyslowdown.After911inUSA.worldeconomyisfacingmanybigproblemsandtroubles,ourorderofproductAfromUSAandEurodeclinesomuchthatitisonly80%ofnormallevel.Weshouldtakesomemethodstochangethesedisadvantages.Firstly,weshoulddesignnewproducttaketheplaceofproductA.Secondly,weshouldchangesomedistributors,weneedsomenewdistributorswhocangivetheirallenergytoourproductsales.Finally,weshouldgotoothermarketandproduct,insteadofdependingonUSAandEuromarketonly.Band2Allcontentpointsarecovered,buttherearefrequenterrors,someofwhicharequitebasic.Theoverallresultisanegativeeffectonthereader.SampleDReportonthesalesofFaxmachineFX007.To:Mr.RHanson,Managingdirector.From:MsDebbieGreen,Managerofthesalesdepartment.I.Introduction1.1Thisreportissubmittedtothemanagingdirector.1.2ThepurposeofthisreportistosolvetheproblemregardingthesalesofFX007faxmachine’slowperformanceforthepastsixmonthsII.Findings.2.1RecentsalespatternThistypeoffaxmachineislargelysoldbythreelargedistributorsinthecountry.Ordersonlinearealsoacceptedfromfiveyearsago.2.2FactorsonthelowsalesSincetheattack911,thetargetmarketAmericanisdepressedandtheconsumepowerisgettinglowerandlower.OurrivalcompanyOvalhaslaunchedanewtypeoffax,whichismorefashionanduser-friendly.Whatthemostimportantthingisthatitspriceistwicelowerthanours.Othersmallandmediumcompaniessellingtheirproductsonlineorbymailordersavealotofmoneyondelivery.They’recompetitiveaswell.Recently,manycomplaintsarereceivedwhichareshowedtheconsumers’dissatisfiedwithourafter-salesservices.III.ConclusionsandRecommandations3.1ConclusionsAccordingtotheabovefindings,theservicesshouldbeimprovedandthecost-cuttingmeasuresshouldbeset.3.2RecommandationsAnextrabudgetisessentialtobegiventotheservicedepartment.Thesalespatternalsoneedstobeexpanded,notonlysellingbythedistributor,butalsosellingon-lineorbymailorders.Thesalespatternalsoneedstobeexpanded,notonlysellingbythedistributor,butalsosellingon-lineorbymailorders.TheR&Ddepartmentshouldputmoreefforttoresearchanewtypemachinemeetingcustomers’needsandwants.TheAsiacanbesetasthetargetmarkingwithitslower-costlabourandlargemarketdemand.Band3Althoughtherehasbeensomemisinterpretationoftheword’pattern’,allcontentpointsareaddressedas,withinthetext,thereissomeinformationabouttherecentsalespattern.TherestoftheresponsemeetstheGeneralImpressionMarkSchemeforaband3.Question3SampleEDearSir/Madam,IamwritingonbehalfofSTARTECH.OurcompanyisthethirdbiggestproducerofmedicalequipmentinPoland.Lastyear’ssalesofourproductsreachedmorethan$20bn.WewerealsoawardedtheprizeforthebestmedicalequipmentbytheNationalCommitteeofHealthService.Thecompanywasestablishedin1994andwasdevelopingveryfast.Todayweareenjoyingthepositionofacredibleandsuccessfulsupplierandbusinesspartner.WehavethebestR&Ddepartmentinthesectorismedicalequipmentandthenumberofourloyalcustomersisrisingconstantly.However,recentlywehaveexperiencedcertainproblems.TwoyearsagowedecidedtoentertheRussianmarket.Unfortunately,theexpansionturnedouttobeafailureandwehadtowithdraw.Thisledtodramaticallossesandnowwearelookingforpossiblewaystocutcostsandrecover.Iamwritingtoaskyouforaconsultancyconcerningsuitablemethodsofreducingcostsinourcompany.Iwouldliketoinviteyourconsultantstocometoourheadofficetodiscussfurtherdetailsofthecontract.Ifitispossible,wewouldliketomeetthemonthe6thofJuneat11a.m.Pleaseletmeknowiftheproposeddateortimeisunsuitableforyou.Ifyouhaveanyquestionsorrequests,pleasecontactmeon55501677.Wearelookingforwardtohearingfromyou.YoursfaithfullyxxxxxBand5Anexcellentresponsewithaverypositiveeffectonthetargetreader,althoughanumberoferrorskeepsitatalowerband5.SampleFDearSirsIamwritingtorequireyourhelpforourrecentcompanyproblems.ThecompanyIworkforproducesclothes.Theproductsareofahighqualityandweofferawidevariety.Oursupplyappelsmainlythehighsociety.Ourstrenghtsarefirstlyourstaffwhohaveahighschooleducationandskillsincreativity.Inadditionweworkwiththenewesttechnolicmaschines.Recentlywecameacrosssomebigproblemsinourcompany.Oneproblemwehaveis,thatourmanagementdonotcomealongwithourworkforce.Thereforewedecidedtoaskforhelpfromoutside.Inouropiniononeofthereasonofthisproblemistthatthemanagementhavetotraintheemotionalintelligence.Anotherproblemisthemotivation.Thereisahighrateofunmotivatedpersons.Furthermorewehaveahighturnoverinstafffluctuation.Wealreadyhavetryedtofindasolutionforallthisproblemsbyourselves.Howeverwecouldnotdealwithitsowehopethatyoucanhelpus.Togetanoverviewwelikeyoutoinviteinourcompanysoyouareabletogetyourownimpression.Pleaseletmeknowaboutsomeappropriatedatesandtimesforyou.Iamlookingforwardtohearingfromyou.YoursfaithfullyxxxxBand2Allcontentpointscovered.Theorganisationisreasonable.However,thereisalimitedrangeofstructuresandanumberofspellingandlexicalerrors.Thisresultsinaband2.Question4SampleGProposalonhowtodealwithvisitorcomplaintsTo:PaulSmith(ChiefExecutive)From:KatharinaKremerOverthelastthreemonthswehavereceivedseveralcomplaintsfrompeoplevisitingourcompany.Therearetwomainreasonsforthese:First,therewerecomplaintsaboutthefriendlynessofouremployeeswhowelcomeourvisitorsandshowthemourproductionfacilities.Obviouslytheytendtobeunfriendlyanddonotliketoanswerquestions.Secondly,wedonotprovideinformationmaterialforourvisitorsandthestaffshowingthemaroundisnotabletoanswerallquestions.Itisthereforerecommendedtodesigninformationpackagesforourvisitorsincludingdetailsandfiguresonourproductionfacilitiesandgivingageneraloverviewaboutthehistoryofourcompany.Additionallyitissuggestedtotalktoourstaffdealingwiththevisitorsandassessifatrainingcourseonhowtodealwithvisitorsisnecessary.Band4Fairlynaturaluseoflanguage,althoughnoterrorfree.Goodinternalcohesion.Apositiveeffectonthetargetreader.SampleHINTRODUCTIONThepurposeofthisreportistofindsolutionstothecomplaintsthatourorganisationhasrecentlyreceived.FINDINGSIthasbeenfoundthattheattitudetoexternalcallersandvisitorshasbeensomehowunpleasantrecently.Inadditiontothis,someclientshavehadsomeproblemswithournewestproductandourAfterSalesServicehasnotbeencapableofprividingthemwithaquickandeffectivesolution.SOLUTIONSAllthestaffneedstobeawareoftheimportanceofourvisitorandourcustomers.Ourclientsareourmainassetthereforeweshouldfocusontreatingthemthebestwaypossible.Theirsatisfactionisoursuccessandforthismatterneedtochangeoutcurrentcompany’sphylosophy.Weoughttocreateagoodimpresionconsideringthatourvisitorsareonlyprospectsandwewantthemtobecomemajorclients.ThechangeswillmainlyaffectafterSalesServicestaff,Salesdepartmentstaffandtherecepcionist.CONCLUSIONTakingallthepreviousinformationintoconsiderationitisvitalforustoimprovetheafterSalesServicedepartmentusingthelatestTechnologyandsortingourcustomersproblemsrapidandeffectively.Therecepcionististhefirstcontactthattheclienthaswithourcompanythereforeheorsheshouldbetreatedniceandpolitelyregardlessoftheirimportance.Band1Thecandidateappearstohavemisinterpretedthequestion,whichresultsincontentomissionsandsomeirrelevance.Thishasaverynegativeeffectonthetargetreader,resultinginaband1.知识点解析：暂无解析BEC商务英语（高级）写作模拟试卷第2套一、小作文(本题共1题，每题1.0分，共1分。)1、Thegraphbelowshowstheturnoverofthreeproducts,allownedbythesamecompany,duringathree-yearperiod.Usingtheinformationfromthegraph,writeashortreportdescribingandcomparingthechangesinturnoverinthecompany.Write120-140words.标准答案：Thisreportaimstosummarisethechangesinturnoverforthreeproducts,ownedbyonecompany,overathree-yearperiod.Intheyear2004,aturnoveroffortymillionpoundsreachedinwashingmachines.Therewasasharpriseofturnoverin2005,andtheupwardtrendcontinuedthroughthenextyear.Theheatershadthesmallestturnoveraltogether,fortymillionpoundsin2004,anoticeabledroptotenmillionin2005andaslightincreaseoffivemillionin2006.Thecookers’turnoverin2004wasthehighest,reachingfiftymillionpounds,thenfelltothirtymillionpoundsin2005,andkeptunchangedinthefinalyear.Theoverallhighestturnoverofninetymillionpoundswasobtainedbywashingmachinesin2006,andthesmallestturnoverwasmadeinheatersin2005.知识点解析：暂无解析二、大作文(本题共3题，每题1.0分，共3分。)2、Writeananswertooneofthequestions2-4inthispart.Writeyouranswerin200-250words.Yourlinemanagerhasaskedyoutowriteareportonthefeasibilityoflaunchinganewproduct.Writethereporttoyourlinemanagerbrieflyintroducingtheadvantagesofyourproductscomparedwiththoseofthecompetitorsstatingwhoyouridealcustomersareexplainingyourmarketingstrategyandtactics.标准答案：Reportonthelaunchofournewproduct—thelatestmodelofe-bookreaderThisreportaimsatconsideringthefeasibilityofthelaunchingofourlatestmodelofe-bookreader.AdvantagesThisbrandofe-bookreaderpossessessomeoutstandingfeaturescomparedwiththoseinthemarketnow:Firstly,thee-bookreaderhasa6-inchexclusivemonochromereflectivelightLCD,whichoffersgoodviewingandallowsyoutoreadforhourswithoutgettingtired;Secondly,thee-booksupportse-mail,web-browsing;Thirdly,itallowsyoutoturnpagesbackandforthquickly;Fourthly,thisbrandofe-readerallowsyoutoloadupanypdf,pre-purchasede-book,ordocumentintothedeviceforreadinglater;Finally,it’sofgoodlookandhasareasonableprice.IdealcustomersWetargetouridealcustomersat:Peoplewhohavetotravelalongdistancetoworkeveryday;Peoplewhowishtoreadthelatestbooks,butdon’thaveenoughtimetogotothelibrariesorbookstores.Oldpeoplewhocan’tfindbookswithwordslargeenoughforthemtoread.Oure-bookreaderhasincreasedthesizesofthecharactersforseniorcitizens.MarketingstrategyandtacticsAdvertisementonline,especiallyonsomelargewebsites,suchasGoogle.Promotionactivitiesatsomelargebookstores.ConclusionWithitsobviousstrongpoints,ourdetailedresearchofthecustomersandoureffectivemarketingstrategies,Ifirmlybelievethatthisbrandofproductwillsellwellinthemarket.知识点解析：暂无解析3、Yourcompanyhasreceivedaletteraskingforsomeinformationaboutyournewproduct"Phoenix"self-erectingtowercrane.Youhavebeenaskedbyyourproductmanagertowriteareplytotheletter.Writetheletterincludingthefollowinginformationbrieflyintroducingyourtowercranestatingsomerulesforproductorderingexpressinghopeforcorporation.标准答案：DearSir/Madam,ThankyouforyourletterofJuly22nd,inquiringaboutournewproduct"Phoenix"self-erectingtowercrane.Thisbrandoftowercranefoldsupuponitself—generallyinfourormoresections—whenbeingadjustedfortransport.Thetowertypicallyfoldsintotwosectionsandthejib,dependingonitslength,willfoldintotwoormoresections.Whenfoldedup,thecrane’ssizeissuchthatitisreadyandlegalfortransport,eitheronitsownmountedhighwayaxlesorviaflatbedtransport.Wehavepleasureinsendingyouacopyofthecataloguewiththepricesindicated.Alltheitemsinthecatalogueareavailablerightnowforexport.Weoffer4%discountonordersof$40,000ormoreandpaymentistobeeffectedbyaconfirmed,irrevocableletterofcreditinourfavour.Weshouldbequitepleasedtodobusinesswithyouandbelieveourcooperationwillbringbenefittobothyourandourcompany.Wehopethecataloguecangivealltheinformationyouneed,pleasedonothesitatetogetincontactwithusagainifwecanbeofanyhelptoyou.Yourssincerely,CitybeautyMachineCorporationLtd.知识点解析：暂无解析4、Youwanttoputforwardasuggestiontoopenanewbranchofyourcompany—afast-foodrestaurant.Writeaproposaltoyourlinemanagerrecommendingthatthebranchwouldbeprofitableandrewarding.Writetheproposalforyourlinemanager,includingthefollowinginformationstatingtheneedforopeninganewbranchindicatingyourfurtherinvestigationofthepotentialofopeninganewbranchshowingyourspecificplanforopeningthenewbranch.标准答案：ProposalforopeninganewbranchofourfastfoodrestaurantTo:Thelinemanager—Mr.JohnsonSubject;openinganewbranchforourfast-foodrestaurantTheneedforopeningabranchWiththefastgrowingofourbusinessandtheboomingoffastfoodindustry,Ithinkit’stimeforustoexpandourbusiness.Wecurrentlywelcomeabout2,000customersperdayandmanycustomerscomealongwaytoeatinourrestaurantandtheyevenurgeustoopennewbranchesintheirareas.MarketanalysisOnonehand,consumerexpenditureforfastfoodhasdrasticallyrisenoverthesefewyears.Peoplearebecomingbusierandbusierandtheydonothaveenoughtimetocookafterwork.Ontheotherhand,moreandmorepeoplepayattentiontothequalityofthefood.Ourrestaurantoffershealthierfoodforourcustomersandtheycanchoosefromawideselectionofcuisines,suchasCantonesedisheswhichtendtobelighterandusefreshingredients.ActionplanforopeningthebranchFirst,wehavedecidedonthelocationofthenewbranch.Itislocatedinthedowntownareawheretherearemanyshoppingmallsandofficebuildings.Thenwehavelearnedaboutourcompetitors.Wehavealsofoundthattherearerelativelyfewfastfoodrestaurantssurroundingthatarea,onlyacoupleoffastfoodrestaurantsofferingwesternfoodanddrinks.Wealsosendquestionnairestopeopleinthatareaandtheresultsuggeststhatournewbranchwillmeettheirneedsforhealthierandcheaperfoodanddrinks.ConclusionBasedonthestudiesabove,Ithinkitisquitenecessaryforustoopenanewbranchofourfastfoodrestaurantinthatarea.知识点解析：暂无解析BEC商务英语（高级）写作模拟试卷第3套一、小作文(本题共1题，每题1.0分，共1分。)1、•Thepiechartbelowshowsthehoursspentonfourin-housetrainingcoursesinyourcompany.•Usingtheinformationfromthechart,writeareportcomparingthefourcourses.•Write120-140words.标准答案：Thepiechartshowshowmuchtimespentoneachin-housetrainingcourseinourcompany．Accordingtothepiechart，uptohalfofthetotal60hoursisspentonthetechnicalcourse.Theleftisdividedfor3courses:careerdevelopment,healthandsafetyandinterpersonalskillswith15,10and5hoursrespectively.Itisnaturallyconcludedthatourcompanyhasattachedtoomuchimportancetoemployees’technicalskills.However,asaserviceindustry,interpersonalskills,bothwithouremployeesandwithcustomers,arevitaltoourdevelopment.Thus,itissuggestedtoincreasetraininghoursspentininterpersonalskills.Besides,weshouldprovidemorecaretoemployees’safeandtheiremotionalneeds.Wecouldprovidemoretraininginthisfieldaswell.知识点解析：1．uptohalfofthetotal60hoursisspentonthetechnicalcourse：在总的60小时中，有一半时间是用于技术课程。2．Theleftisdividedfor3courses：剩下的时间分在了三种课程中。3．Itisnaturallyconcludedthat：很自然得出结论。4．attachimportanceto：关注于，把重点放在……二、大作文(本题共1题，每题1.0分，共1分。)2、•Yourcompanyneedstopromotepublicityinwaysotherthanadvertisements.Yourmanagerfeelsthatthecompanycangainreputationifmoreofitsemployeespublisharticlesinnewspapers.Youhavebeenaskedtowriteaproposalregardingtheneedtoencouragetheemployeestowritearticlesfornewspapers.•Writeyourproposal,includingthefollowing.•abriefdescriptionoftheemployees’engagementinwritingarticlesfornewspapers•anexplanationofwhypublishedarticlescancontributetothecompany’spublicityintermsofitstechnicalexpertise•recommendationsforincentivemeasuresthaturgetheemployeestoconsiderwritingarticlesforjournals.Question3•Yourcompanyhasplannedtoscreenoutsociallyinappropriatemassagesfromallofitsadvertisements.Youhavebeeninstructedtowriteareportaboutbiasedadswhichmightfosternegativestereotypesofsomegroup.•Writethereportforyourmanager,includingthefollowinginformation:•whatstereotypesofpeoplehaveappearedintheads•whyitiscompellingtostoprunningorchangingtheadsintheircurrentforms•whetgenerallessoncanbelearntfromthisincident.Question4•Yourcompany,whichrunsatransportationbusiness,hasreceivedaletterrequestingadjustmentondamagedshipmentfromaclient.Youareresponsibleforwritingletterstoinformclientsofhowreimbursementismadetoclientsundersuchcircumstances.•Writingthelettertothisclient:•expressingyourawarenessofthisaffairandyourapologyforthedamage•informinghimofthegrantedadjustment•remindinghimofwhatneedstobedonebeforethereimbursementismade.标准答案：DearMr.Smith,Yourlastmailiswellreceived.Weareverysorryaboutyourlossagain.Wewereallshockedatthenewsthatyousufferedsomuch,andimmediatelyweattachedgreatimportancetothisissue,tolimittheloss.Shipmentdamagehasrarelyhappenedinourcompany.Asyouhaveknown,wehavealwaysprovidedexcellentandsafeshippingservicetoallourclients.Youhavemywordsherethatweareallmakinggreateffortstomakethelosslimitedandtrytomakeyousatisfiedwiththefinalcompensation.Wehaveinsuredallthegoodsbeforeshipment.ItcoversallrisksandwarrisksonlyaspertheClausesofthePeople’sInsuranceCompanyofChinafor110%oftheinvoicevalue.ItmeansPeople’sInsuranceCompanywillcompensateforallyourloss,ratherthanus.Forthisreason,itisnotacceptableforustogiveadjustment.Allthesetermshavebeenincludedintheshipmentcontract,whichyouhavesigned.Well.inordertogetthereimbursement,youneedtopreparetheshipmentcontractbetweenus.Andit’sbetterforyoutosubmitadamageevaluationproposal,includingthemerchandise,carton,andpackagematerials.Then,wewillgiveafinalinspectionaccordingtoyours.Onlyinthiswaywillyougetyourreimbursement.Feelfreetocontactmeifyouhaveanyfurtherquestion.Sorryforyourlossagain.知识点解析：1．Wewereallshockedatthenewsthatyousufferedsomuch，andimmediatelyweattachedgreatimportancetothisissue，tolimittheloss：我们对于你的损失十分震惊，而且随即便严肃对待此事，以减少损失。2．Youhavemywordshere：我向你保证。3．ItcoversallrisksandwarrisksonlyaspertheClausesofthePeople’sinsuranceCompanyofChinafor110%oftheinvoicevalue：中国人民保险公司按发票110%保全险及战争险。BEC商务英语（高级）写作模拟试卷第4套一、小作文(本题共1题，每题1.0分，共1分。)1、ThechartbelowshowstheattendancerateandoverworkrateofthreecompaniesfromMondaytoFridayinoneweek.Usingtheinformationfromthechart,writeashortreportcomparingtheattendancerateandoverworkrateofthreecompanies.Write120-140words.标准答案：Fromthechart,itisclearthatcompanyAhasanascendingtrendtooverworkasthedaysgotowardstheendoftheweek,whileitsattendancerateisfluctuatingrelativelyregularlyduringtheweekwithMondayandFriday,TuesdayandThursdayrespectivelythesame.TheoverworkstatechangesirregularlyincompanyBwithMondaythehighestandTuesdaythelowestafterwhichtheoverworkrateincreasessteadily.Itiscleartheattendancerateisstableduringthewholeweek.AstocompanyC,itsattendancerateisrelativelystableexpeptalargedroponWednesdaywhileitsoverworkrateisfluctuatingunder20%.Fromtheabove,wecanseethatpeopleincompanyAenjoyamorestableworkingenvironmentthanthoseincompanyBandcompanyC.知识点解析：暂无解析二、大作文(本题共3题，每题1.0分，共3分。)2、Writeananswertooneofthequestions2-4inthispart.Writeyouranswerin200-250words.TheSalesDirectorofyourcompanywantstoimprovecustomerserviceandaskedyoutowriteareportonimprovementincustomerservice.WritethereportfortheSalesDirector,includingthefollowinginformation:theresultsofyourresearchsomesuggestionsonhowtoobtaincustomerfeedbackwhatisimportantwhendealingwithcustomercomplaintsrecommendationsconcerningthecompany’smeasurestoimprovethequalityofservice.标准答案：Thereportaimstoillustratethewaysofimprovingcustomerservice.Asafirststepinboostingcustomersatisfaction,acompanymustpointouttheresultsofyourresearch.Byunderstandingthedifferencesbetweensatisfiedanddissatisfiedcustomers,acompanycanlearnhowtogetmorebusinessfromexistingcustomers,andhowtoattractnewcustomers.Thisisoftenachallengingtask.Therearesomesuggestiononhowtoobtaincustomerfeedback.Mostfirmsusereactivemethodssuchastol