空乘常用英语_第1页
空乘常用英语_第2页
空乘常用英语_第3页
空乘常用英语_第4页
空乘常用英语_第5页
已阅读5页,还剩1页未读 继续免费阅读

下载本文档

版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领

文档简介

空乘常用英语一、登机场景1.欢迎登机:2.引导乘客就座:"Pleasefollowmetoyourseat.Windoworaisle,sir/madam?"3.帮助乘客存放行李:4.提醒乘客系好安全带:"Pleasefastenyourseatbelt.Wewillbetakingoffshortly."二、客舱服务场景1.提供餐饮服务:"Wouldyoulikesomethingtodrink,coffee,tea,orjuice?""Whatwouldyoulikeforlunch/dinner,chickenorfish?"2.询问乘客需求:"IsthereanythingIcandoforyou?""CanIgetyouablanketorapillow?"3.应对乘客不适:4.提醒乘客注意事项:"Pleaseremembertoswitchoffyourmobilephoneduringtheflight.""Foryoursafety,pleasekeepyourseatbeltfastenedwhentheseatbeltsignison."三、降落场景1.通知降落时间:"Wewillbelandingin20minutes.Pleasecheckaroundyourseatforanypersonalbelongings."2.提醒乘客准备降落:"Pleaseensureyourseatisintheuprightpositionandyourtraytableisstowed."3.感谢乘客:"Thankyouforchoosingourairline.Wehopetoseeyouagainsoon."4.告别乘客:"Haveaniceday/evening.Goode!"空乘常用英语(续)四、特殊情况处理场景1.处理乘客遗失物品:"Ifyou'velostsomethingonboard,pleaseletmeknowthedetails,andI'lldomybesttohelpyoufindit."2.应对乘客晕机:"I'msorrytohearthatyou'renotfeelingwell.Icanprovideyouwithamotionsicknessbagandaglassofwater.Wouldyoulikemetofindadoctoronboard?"3.解释航班延误:"Weapologizeforthedelay.Dueto[weather/technicalreasons],ourflightwillbedeparting[time]laterthanscheduled.Wewillkeepyouupdatedwithanychanges."4.紧急情况下的指示:"Intheunlikelyeventofanemergency,pleaseremaincalmandfollowtheinstructionsofthecrew.Listencarefullytothesafetybriefing."五、与同事沟通场景1.交接班信息:"Goodmorning/afternoon,I'mtakingoverfromyou.Canyoubriefmeonanypassengerrequestsorspecialsituations?"2.请求同事协助:"Couldyoupleaseassistmewiththebeverageserviceinbusinessclass?""Ineedahandwiththeboardingprocess.CanyoumanagethedoorwhileIchecktheboardingpasses?"3.报告机长:"Captain,wehaveamedicalemergencyinseat18C.Wemayneedtodiverttothenearestairport."4.团队协作鼓励:"Greatjobeveryone!Thecabinislookinggood,andthepassengersseemhappy.Let'skeepupthegoodwork!"六、机上娱乐与服务场景1.介绍机上娱乐系统:"Ourinflightentertainmentsystemoffersavarietyofmovies,TVshows,andmusic.Feelfreetoexploretheoptionsonyourpersonalscreen."2.提醒使用便携式电子设备:"Youmaynowuseyourportableelectronicdevicesinflightmode.Pleasemakesuretheyaresettosilentorvibrationmodetoavoiddisturbingotherpassengers."3.推荐机上商品:"Wehaveaselectionofdutyfreeitemsavailableforpurchase.Ifyou'reinterested,Icanshowyouthecatalog."4.组织互动活动:"Wewillbehavingafuntriviagameshortly.Ifyou'dliketoparticipate,pleaseraiseyourhand,andI'llprovideyouwithagamecard."通过这些常用英语表达,空乘人员不仅能够提高工作效率,还能更好地与乘客沟通,营造一个温馨舒适的飞行环境。记住,微笑和耐心是跨越语言障碍的最佳桥梁。空乘常用英语(完善版)七、应对特殊乘客需求场景1.帮助带小孩的乘客:"Isthisyourfirstflightwithyourlittleone?Letmeknowifyouneedanyextraassistanceorifthere'sanythingspecificIcandotomakethejourneyeasierforyouboth."2.为孕妇提供帮助:"Wehaveanemptyseatnexttoyouifyou'dliketostretchoutabitmore.Also,pleaseletmeknowifyouneedanyspecialassistanceduringtheflight."3.照顾老年乘客:4.应对乘客过敏情况:"Couldyoupleaseinformmeifyouhaveanyallergies?Wewanttoensurethatthefoodandbeveragesweservearesafeforyou."八、处理乘客投诉场景1.聆听乘客抱怨:"I'msorrytohearaboutyourexperience.Couldyoupleasetellmemoresowecanaddresstheissuepromptly?"2.表达歉意:"Wesincerelyapologizefortheinconvenience.Pleaserestassuredthatwewilldoeverythingwecantorectifythesituation."3.提出解决方案:4.确保乘客满意:九、机上促销活动场景1.介绍促销活动:"Today,wehaveaspecialofferonourpremiumwineselection.Forjust$10more,youcanenjoyaglassofourfinestwinewithyourmeal."2.鼓励乘客参与:"Don'tmissoutonourinflightraffle!Forevery$50spentondutyfreeitems,you'llreceiveaticketforachancetowinsomeamazingprizes."3.提醒促销截止时间:"Justareminder,ourdutyfreesaleendsin30minutes,soifyou'reinterestedinmakingapurchase,now

温馨提示

  • 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
  • 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
  • 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
  • 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
  • 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
  • 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
  • 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。

评论

0/150

提交评论