《跨境电商英语》课件-课件：邀请客户留评

RequestaFeedback&ReviewBonnie,noticedthatseveralordershadbeenmarkedas“Delivered.”妥投DifferencebetweenFeedbackandReviewsReviewRequestEmail邀评信Subject:FeedbackRequestDearbuyer,Thankyouforyourcontinuoussupportofourstore.Wearestrivingtoimproveourselvesinareassuchasservice,quality,andsourcing.Yourpositivefeedbackwouldbegreatlyappreciatedasitwouldbeatremendousencouragementforus.Ifthere'sanythingIcanassistyouwith,pleasedonothesitatetoletmeknow.BestRegardsSubject:How’sYourNewShoes?HiLucy,MynameisBonniefromAmoStore.Wenoticedthatyourorderwasrecentlydelivered.Ijustwantedtocheckifyou'resatisfiedwithyournewshoes.Ifyouhaveanyissues,pleasereplytothismessagesoIcanaddressthempromptly.WeNeedYourHELP!Asasmallbusiness,werelyheavilyonyourfeedbackandreviewstogrowandimprove.Yourfeedbackisextremelyimportanttous.Ifyouthinkwe'vedoneagoodjob,wewouldgreatlyappreciateitifyouwouldleaveusyourfeedbackbyclickingthelinkbelow.Thankyouforyoursupport!ReviewRequestEmail邀评信Subject:FeedbackRequestDearbuyer,Thankyouforyourcontinuoussupportofourstore.Wearestrivingtoimproveourselvesinareassuchasservice,quality,andsourcing.Yourpositivefeedbackwouldbegreatlyappreciatedasitwouldbeatremendousencouragementforus.Ifthere'sanythingIcanassistyouwith,pleasedonothesitatetoletmeknow.BestRegardsSubject:How’sYourNewShoes?HiLucy,MynameisBonniefromAmoStore.Wenoticedthatyourorderwasrecentlydelivered.Ijustwantedtocheckifyou'resatisfiedwithyournewshoes.Ifyouhaveanyissues,pleasereplytothismessagesoIcanaddressthempromptly.WeNeedYourHELP!Asasmallbusiness,werelyheavilyonyourfeedbackandreviewstogrowandimprove.Yourfeedbackisextremelyimportanttous.Ifyouthinkwe'vedoneagoodjob,wewouldgreatlyappreciateitifyouwouldleaveusyourfeedbackbyclickingthelinkbelow.Thankyouforyoursupport!Sincerityisalwaysthemosttouching真诚永远最打动人心ReviewRequestEmail邀评信Subject:How’sYourNewShoes?HiLucy,MynameisBonniefromAmoStore.Wenoticedthatyourorderwasrecentlydelivered.Ijustwantedtocheckifyou'resatisfiedwithyournewshoes.Ifyouhaveanyissues,pleasereplytothismessagesoIcanaddressthempromptly.WeNeedYourHELP!Asasmallbusiness,werelyheavilyonyourfeedbackandreviewstogrowandimprove.Yourfeedbackisextremelyimportanttous.Ifyouthinkwe'vedoneagoodjob,wewouldgreatlyappreciateitifyouwouldleaveusyourfeedbackbyclickingthelinkbelow.Thankyouforyoursupport!boldtext加粗space空行wemustadheretotheplatform’spolicies,遵循各大平台的相关政策andavoidaskingforpaidreviews不得提出有偿评论的请求ortellingbuyerstoonlyleavepositivereviews.不得引导买家只留下好评Howcanweincreasetherateofpositivereviews?好评Howcanweincreasetherateofpositivereviews?好评Tip1Donotrequestreviewsforordersthatinvolvedreturnsorexchanges

退换货Tip2Donotrequestreviewsforcustomerswhohaveleftnegativefeedback店铺差评Tip3Donotrequestreviewsduringtheinitialphaseofapriceincreaseforaproduct.涨价的初始阶段Howcanweincreasetherateofpositivereviews?好评onenegativereviewmayrequire5-10positivereviewstocounteractit.一个差评的影响需要5-10个好评才能弥补Howcanweincreasetherateofpositivereviews?好评

Whatifcustomersjustdonotopenthereviewrequestemails?Thetimingofsendinganemail23.63%openanemailwithinthefirsthour9.5%withintwohours0after24hoursBesttimelocaltime8：30-9：30am7：30-8：30pmHowlongafterreceivingtheproductshouldyouaskforareview？TooearlyHesitation犹豫ToolatememoryisnolongerfreshThebesttime:7to15daysafterdelivery.Keepingtheproductqualityhigh

产品质量Continuouslyimprovingtheproductlisting产品详情页Providinggreatcustomerservice客户服务Avoidingcomplaints

orbadreviews投诉Increasingadvertisingtogeneratemoreorders广告Threegreatwaystogetmoreproductreviews