国家开放大学《管理英语2》形考任务1-8参考答案

国家开放大学《管理英语2》形考任务1-8参考答案形考任务1一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。1、—Wouldyouliketogototheconcertwithus?— ,butI’vepromisedtohelpJimwithhisChinese.Thankyouallthesame.IhateconcertsI’llgowithyouIwishIcould2、—DoyoumindifIrecordyourlecture?— .Goahead.NevermindNo,you’dbetternotNotatall3、—Iwasworriedaboutmymath,butMr.WhitegavemeanA.That’saneasycourse.Congratulations!Mr.Whiteisverygood.4、Theenemyhasstrengthenedtheir position.A.protectiveB.defensiveC.offensive5、Hesayswhathethinksanddoeswhathewantstodo, otherpeople’sfeelings.accordingtoregardlessofbecauseof二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。Thankyousomuchforyourgeneroushospitality.（）真的非常感谢您的帮助。非常喜欢这里宜人的环境。非常感谢您的盛情款待。Atruefriendissomeonewhoreachesforyourhandandtouchesyourheart.（）一个真实的朋友就是能伸出他的手触碰你心灵的人。一个真实的朋友就是能伸出他的手理解你心灵的人。真正的朋友是一个可以援手帮助并感动你心扉的人。Idon’tknowwhyheislate,hemighthavehadanaccident.（）A.我不知道他为何迟到，可能遇上了事故。B.我不知道他为何没有迟到，很有可能遇上了事故。C.我不知道他为何迟到，一定是遇上了事故。Theyarewillingtounderstandtheirpartner’spositionfirstbeforetryingtogetunderstood.（）在得到合作对方理解后，他们才愿意理解合作伙伴的立场。在得到合作对方理解前，他们愿意先理解合作伙伴的立场。他们愿意去了解对方的立场但必须先想明白。Themorefamiliarinterviewingfeelstoyou,thelessanxietyyouwillfeelwiththeprocess.（）你对面试越熟悉，在面试过程中你的焦虑就会越少。面试中熟人多，面试过程中你焦虑也会少。你熟悉面试多一点，面试中的麻烦就会少一点。形考任务2一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。1、—MayIaskyouwhyyoulefttheformercompany？A.BecauseI'mveryco-operativeandhavegoodteamworkspirit.BecauseIwanttochangemyworkingenvironmentandseeknewchallenges.BecauseIhaveworkedfortwoyearswithanAmericanCompany.2、—Whatstartingsalarydoyouexpect?I'dliketostartonMondaynextweek.Iexpecttogetasalaryincrease.I'dliketostartat¥5000amonth.3、一?—IhaveworkedforIBMfor3years.DoyoulikeyourworkinIBM?Whatisyourworkingexperience?WhydoyoudecidetoleaveIBM?4、Hiringtherightemployee you athousandtimesoverinhighemployeemorale.pays...offtake...offpays…back5、Thesetipsmayhelpyouavoid bademployeesforyourcompany.tohirehiringhire二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Theoldsaying“practicemakesperfect”appliestointerviewingtoo.Conductpracticeinterviewswithafriendorfamilymember,andaskfortheirfeedback.Youcanalsorecordorvideotapeyourresponses（so）youcanreviewyouranswersandcheckyourbodylanguage.Prepareanswerstocommonly（asked）interviewquestions.Doingsowillhelpyouanalyzeyourbackgroundandqualificationsfortheposition.Alsopreparealistofquestionsyouwanttoasktheinterviewer.Remember,youaren't（simply）tryingtogetthejob-youarealsointerviewingtheemployertoassess（whether）thiscompanyandthepositionareagoodfitforyou.Themoreyoupractice,themoreself-assuredyouwillfeelwalkingintotheinterview.Youranswerswillfeelnatural,andinterviewerswillbeimpressedbyyour（confidence）.形考任务3一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。1、— —Itmightbeagoodideatoreadsomesimplifiedbooksfirst.Havethebooksbeensoldout?Whatisaboutthisone?Whatbookswouldyourecommend?2、— —Intotal,itshouldbeabout15,000RMBforthethree-daytraining.A.Howmuchhaveyoubudgetedforthetraining?Howlongwillthetraininglast?Howmuchhasthetrainingcost?3、—Anysuggestionsfortheproject?A.Ineedyouradviceonit.Iadviseyoutoputmorehandsinthisproject.Thanksforyoursuggestions.4、Howmanyplayersdoesabaseballteam？A.consistofB.beresponsibleforC.setout5、Accordingtotheirfeedbacksheets,theparticipantsareall withthetraining.satisfiedsatisfyingsatisfactory二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。PPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.Eachhashiredanewstaffmembertomakecontactwithandprovideservicestonewparents.ElainehasacceptedajobwithPPHC.Shehasadegreeinpsychologybuthasneverdonethistypeofworkbefore.Onherfirstday,aftershowinghertoherdeskandintroducinghertocolleagues,thedirectorgivesheratownmapandalistofthenamesofthefamiliesshewillberesponsiblefor,andwishesherluck.Afterlunch,Elainesetsouttocontactthefamilies,worriedaboutwhatshe’lldoorsaywhenshemeetsthem.MarkhasadegreesimilartoElaine’s,andhasjustbeenhiredbyGooseneck.Onhisfirstday,helearnsthathisjobwillconsistoftrainingforthenextweek.Markspendstwodaysgoingonfamilyvisitswithexperiencedstaffmembers,anddiscusseswiththemwhattheydidandwhy.Herole-playssomesituationswithotherstaffmembers,andgetssomedirectinstructionfromthem.Bythefollowingweek,whenhe’sonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.Andheknowsthathistrainingwillcontinue.Whichsituationwouldyouratherbein,beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefortheworkyou’regoingtodo?WhatarePPHCandGooseneck?（）Theyaretwocompaniesthatdosimilarbusiness.Theyaretwoorganizationsthatdodifferentcommunitywork.Theyaretwoorganizationsthatdosimilarcommunitywork.WhichdegreedoesElainehave?（）Psychologydegree.Physiologydegree.Sociologydegree.WhichofthefollowingstatementsisTRUEaccordingtothepassage?（）Elainehasdonethistypeofcommunityworksoherorganizationdoesn’tprovidestafftraining.Markhasaclearideaofhisjobafterthetraining.Markknowshistrainingcomestoanend.HowisMarktrainedtobepreparedforhiswork?（）Markspendstwodaysonfamilyvisitswithexperiencedstaffmembersanddiscusswiththem.Markrole-playssomesituationswithotherstaffmembersandgetssomedirectinstructionfromthem.BothAandB.Whatisthemainideaofthepassage?（）Theimportanceoftraining.Differenttrainingways.Elaine’sandMark’sworkexperience.形考任务4一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。1、—Howdoyouthinkofthethemeofourevent?It’sprettygood.Ifeelsosorryaboutthat.I’dliketohavesometea.2、—Let’smakeplanfirstforourevents,shallwe?.Yes,wedo.OK,let’sdoit.I’dliketo.3、—YourplanisperfectandIbelievethatitwillbeagreatsuccess.A.Yes,itis.Thankyouverymuch.Idon’tthinkso.4、Areyoufamiliar thesaying,“it’snotwhatyouknow,butwhoyouknow”?Ineventplanning,networkingiskey!withtoin5、Thisinvolves thehigh-levelreasoningbehindyourintentionsfortheevent.identifyidentifiedidentifying二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Successfulandmemorableeventsdon’tjusthappen.Organizingandholdinganeventtakesplanning.Whetherit’sananniversary,asportingeventoraretirementparty,andnomatterhowmuchtimeyouhave,yourevent’ssuccessisinthedetails.Therearesomesuggestionsforyoutoholdasuccessfulevent.Decideuponyourtargetaudience.Thefirstthingisyoushouldknowwhoyourtargetaudienceis.Fromthisalltheotherdecisionswillfallintoplaceintermsofformat,content,prices,locationetc.Makealistofdetails.Whenyouholdanevent,youneedtoconsidereverything,fromprogramcontent,lighting,foodserving,transportationtoparkingandsafety.Makingalistwillensureyoudon’toverlookthings.Haveaclearpurpose.Whenyouplananevent,youshouldclearlydefine.itspurpose,becausethefollowingdecisionshouldsupportit.Donotclash.Checkthecalendar.Don’tclashwithholidaysorpopularvacationtimes.Knowyourlimitations.Youshouldbeawareofyourweaknesssuchasbudgetortime.Ifyoudecidetoholdaneventinaweek’stime,planforamorefamiliaraffair.Ifit’sabigevent,prepareseveralmonthsahead.Ifthebudgetissmall,youmayhavetoalotofdo-it-yourselfwork.1.WhichofthefollowingstatementisNOTtrueaccordingtothepassage?（）Toknowyourtargetaudiencefirsthelpsyouplanyoureventbetter.Tocheckthecalendarcarefullywillavoidtimeconflict.Knowthelimitationmeansyoushouldknowtheaudience’slimitation.Whichisnotthefactorofholdingasuccessfulevent?（）AclearpurposeAlistofdetailsAinvitationAccordingtothepassage,whatisthekeyfactortomakeyoureventsuccessful?（）Leadership.Details.Plentyofplanningtime.Whatisthebesttitleforthispassage?（）A.Details-thekeytothesuccessofanevent.Successfulandmemorableeventsdon’tjusthappen.Howtoplansuccessfulevents.Whatisthepurposeofmakinglistofdetails?（）MakesurenotoverlookthingsTofollowdecisionsTohaveaclearpurpose形考任务5一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。1、—What’syourviewonourquestionnaire?A.I’dliketogothere.B.Withmypleasure.C.Firstofall.We’dbetterchangeourquestionorder.2、—Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?Itdoesn’tmatterByallmeansIhavenoidea3、—?—Twiceaweek.Howoftendoyouuseourcompany’sproductWhendidyoubuyourproductsWhatdidyoubuyinourcompany4、Thequalityofquestionnairewill howmuchinformationweknowfromourcustomers.A.effectaffectaffections5、Customers refusetofillingthequestionnairearenotpermittedtobuytheproduct.whatwhichC.Who二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“广错误写¥”。Questionnaires:Advantages&DisadvantagesEverycoinhastwosidesandquestionnairesarenodifferent.Withquestionnaires,theadvantagesoutweighthedisadvantages.AdvantagesofQuestionnairesComparedtoface-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.Also,questionnairesareeasytoanalyze,andcomputersoftwarecaneasilycompletedataentryandmaketablesfornearlyallsurveys.Questionnairesarefamiliartomostpeopleasnearlyeveryonehashadsomeexperiencecompletingone.Questionnairesreducebiaswhentherearenocluestoaffecttherespondents.DisadvantagesofQuestionnairesOnemaindisadvantageofquestionnairesisthepossibilityoflowresponserateswhichreducesourconfidenceintheresults.Anotherdisadvantageistheyprovidelittleflexibilityfortherespondents.What’smore,manytimestherespondentisnotthesamepersonyousentthequestionnaireto.Finally,questionnairesarenotsuitableforsomepeople.Forexample,asurveytoagroupofpoorlyeducatedpeoplemightnotworkbecauseofreadingproblems.Theadvantagesofquestionnairearemorethandisadvantages.（T）Questionnaireisthecheapestwayforcollectingdatafromrespondents（.F）Questionnaireshavetheadvantageofbeinganalyzedeasilythroughthecomputersoftware.（T）Questionnaireissuitableforeveryone.（F）Therespondentisusuallythesamepersonyousentthequestionnaireto.（T）形考任务6一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。1、—Whatdoyouthinkofyourmother’sadvice?Itdoesn’tfitus,actuallyNo,Idon’tbelieveitIdon’tbelieveinher2、—Canyoustayherelonger?—,butIhavetobebacktomorrow.I’dlovetoNo,thankyouI’mafraidnot3、—Iamsorry.Nowwhatwerewetalkingabout?NevermindIdon’tremember,eitherYouweresayingthatyouusedtobeateacherIhavecoffeebreakfasttime.atinon5、You’dbetterhaveyourhair beforegoingtoyourfriend’swedding.cuttingcuttocut二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。Amanandhiswifehadasmallrestaurantnearastation.（）A.一个男人和他的妻子在靠近车站的小饭馆里吃饭。一个男人和他的妻子有一个车站饭馆。一个男人和他的妻子在靠近车站的地方开了家小饭馆。Onthelastdayoftheoldyear,thereisafamilydinner.（）在老年人的最后日子，通常有一顿家庭餐。在即将过去的一年的最后一天，会有一次家庭聚餐。在过去的日子里，经常有家庭聚餐。Afewminuteslaterthedoctorcameoutofhisroomforthethirdtime.（）几分钟后，医生第三次从他的房间走出来。医生在迟到的几分钟后，终于从他的房间走出来为了第三名。几分钟后，医生来到他的房间第三次。Youcanseemanyinterestingthingsonyourway.（）A.你能看见许多有趣的东西在你回家的路上。B.一路上你能看见许多有趣的事情。C.你能看见许多好玩的东西在车上。5.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.（）A.对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。B.对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。C.对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。形考任务7一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。1、—Whydoyoulookunhappy.What’sthematter?A.I’msatisfiedwiththegoodperformanceoftheradioI’vejustbought.B.I’mgladtohaveboughtthisradioatsuchaprice.C.I’mratherdisappointedwiththepoorqualityoftheradioI’vejustbought.2、—Customer:Wehaveorderedforalmostonehour.Whyisitsohardtogetourdishesreadyinyourrestaurant?—Waiter:I’mreallysorryaboutthat.Idon’tthinkit’shard.You’llgetitnexttime.3、一?—That’sgreat!WhatareyougoingtoeatattheMexicanrestaurantWhenareyougoingtodinnerattheMexicanrestaurantHowaboutgoingtodinnerattheMexicanrestauranttonight4、TheheatingsystemofourapartmentbrokedownsoImadea calltothecommunityservicecenter.A.discussionB.complaintC.praise5、Itisonlybyagreeingwiththeirviewpointandthatyouwillresolvethesituationandsendthecustomerawayhappy.suggestingapossiblesolutionsuggestapossiblesolutionsuggestedapossiblesolution二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“广错误写¥”。Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem,themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants,theanswersarequitedifferent.Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample,youcanactasoneofthecustomersinawheelchair,andseehowyou’retreated.Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted,theyusuallyworkwell.Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable,aswellastheleastcostly,ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant,you’rewastingyourtime.Implementone,two,threeoralloftheabovetechniques,andyourserviceandproductwillimproveovernight.Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.（F）Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.（T）It’snotnecessarytoknowaboutthecustomers’needsandpreferences.（F）Questionnairesareusefulingettingfeedbackfromcustomers.（T）Front-linestaffhavenothingtodowithimprovingcustomerservice.（F）形考任务8一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。1、一?