Sample business continuity plan - ImproveIT：业务连续性计划提高其样本

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here

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[Organisation’slogogoeshere]

Businesscontinuityplan

[ORGANISATIONNAME]

[DATE]

Managersmustkeepacopyofthisdocumentathome.

Additionalcopiesareavailableintheemergencyboxeslocatedatthe[ORGANISATIONNAME]office

[Organisationname]businesscontinuityplan–

DATE\@"d/MM/yyyy"

3/06/2014

ThisdocumentispublishedunderaCreativeCommonsAttribution–Non-commerciallicence3.0NewZealand.Youcanshareandadaptit,butnotforcommercialpurposes.Thefulllicenceis

here

.

FILENAME

Businesscontinuityplantemplate

Page

PAGE

2

of

NUMPAGES

25

1. Introduction

3

2. Prioritiesandresponsibilitiesfor[ORGANISATIONNAME]

3

3. Keyrisksandminimisationmeasures

5

3.1. Assumptions

5

3.2. Disasterevents

5

3.2.1. Lossoftechnology

7

4. Rolesandresponsibilities

8

5. Emergencyrecoveryprocess

9

5.1. ActivatetheEmergencyEvacuationProcedures

9

5.2. ActivatetheBusinessContinuityPlan

9

5.3. Managestaff'simmediateconcerns(duringbusinesshours)

11

5.4. Lettingstaffknowabouttheemergency(outsidenormalbusinesshours)

12

6. Businessrecoveryprocess

13

6.1. Setupthebusinessrecoveryoffice(temporaryoff-sitelocation)

13

6.2. Communicationprioritiesandprocesses

14

6.3. Reinstateservicesattheoffice

16

7. BusinesscontinuityplansforICT

17

7.1. Payroll

17

7.2. Email

17

7.3. Network(includingfile&print)&remoteaccess

19

7.4. Phones–landlines

20

7.5. Phones–mobile

21

7.6. [Specialistapplication]andaccountingsystems

22

7.7. Website

22

8. Emergencydelegationslist

23

9. Contactlists

24

9.1. Staffcalltree

24

9.2. Staff,supplier,andstakeholdercontactlists

25

Documentcontrol

Revisionhistory

Revision

Date

Author

Reasonforchange

[Organisationname]businesscontinuityplan

Howtousethisdocument

Thisdocumenthasbeendevelopedtohelpyourorganisationplanfortimesofcrisis–itprovidesanexampleofaBusinessContinuityPlan,andyoushouldkeepanyinformationrelevanttoyou,adaptasnecessaryanddeleteanythingthatdoesn’tmatchyourneeds.

Undereachchapterheadingyou’llseeadescriptioninitalicsofwhatthesectionisintendedtocover,thensomesampletextthatyoucanadapttomatchyourorganisation’sneeds–textundereachheadingisdesignedtobeanexample,andshouldbereplacedbyinformationrelevanttoyourorganisation.

Wherever[ORGANISATIONNAME]appearsintextitshouldbereplacedwiththenameofyourorganisation.Wherever[TIMEFRAME]appears,youshouldreplaceitwiththetimeframeafteradisasteratwhichyourbusinessoperationswillbeseverelydisrupted.Whenever[POSITIONNAME]appears,replaceitwiththeappropriatepositiontitleforyourorganisation.

Italicisedtextcanbedeletedonceyou’vefinishedfillingoutthedocument.

Introduction

Thebusinesscontinuityplanhasbeendevelopedtominimisedisruptionto[ORGANISATIONNAME]servicesintimesofcrisis.Itlaysoutwhatthebusinessshoulddoifnormalbusinessactivitiescannotbecontinuedduetoadisablingeventsuchaslossoftechnology,thebuildingoralargeproportionofstaff.

Thebusinesscontinuityplan:

realisticallyformalisestheactionsyouwillneedtotake

minimisesthedowntimeforthebusiness

identifiesbusinessprioritiessothatifservicesarelimited,theycanbeallocatedeffectively.

Prioritiesandresponsibilitiesfor[ORGANISATIONNAME]

Whatareyourorganisation’sprioritieswhenanemergencyoccurs?Thinkaboutyouroverarchingprioritiesandtheactionsyou’lltaketoachievethem,andaddthemtothe‘General’box.In‘Criticalbusinessfunction’,identifywhichfunctionsyou’llputeffortintomaintaining,eitherinternallyorforclients.

Duringanemergencythesearetheprioritiesandresponsibilitiesforthe[ORGANISATIONNAME].

General

All[ORGANISATIONNAME]staffaresafeandaccountedfor.

[ORGANISATIONNAME]managesthesituationbyensuringthat:

ManagersorothersnotifytheBusinessContinuityManager(BCM)immediatelyofbusinessinterruptionissues

staffactionsandprioritiesareconsistentwithoverallbusinessrecoverystrategy

therearemanualworkaroundsforcriticalbusinessprocesses

thepubliccanbeprovidedwithfundamentalservicesatanappropriatelevel

Criticalbusinessfunction

Criticalbusinessfunctionsofthe[ORGANISATIONNAME]:

communications

setupacentralareafor[ORGANISATIONNAME]staffandkeystakeholdersandintimethepublic

ensuretravellingstaffknowtheextentoftheemergencyandhaveacontactnumberforthe[ORGANISATIONNAME]office

establishwhatelectronicsystemsareavailableandsetupforuse

ascertainwhatbusinessfunctionswillbeprovided

Civilemergency

Ifyouhavearesponsibilitytoclientsduringanemergency

Inordertoensurethesafetyofourclientsduringacivilemergency,andcontinuingprovisionofservicesforthem,[ORGANISATIONNAME]will[inserttexthere].

Ifyoudonothaveresponsibilityforclientsduringanemergency

The[ORGANISATIONNAME]isnotanorganisationwhichmanagesmajorresourcesessentialforaneffectiveresponseintheeventofacivilemergency.

The[ORGANISATIONNAME]'sobjectiveduringacivilemergencyisthesafetyofitsstaffandthemaintenanceoftheessentialfunctionsoftheoffice.

[Organisationname]businesscontinuityplan

Keyrisksandminimisationmeasures

Assumptions

Thinkaboutattributesofyourorganisationwhichcouldexposeittoparticularrisks.Thinkaboutassumptionsyou’vemadeabouthowyouwouldhandleacrisis,andwhattheimplicationsareofthoseassumptions.Andthinkabouthowlongyourbusinesscouldbedisruptedbeforeitbecameaproblemforyouoryourclients.Discussbelow(thesearejustexamples).

Because[ORGANISATIONNAME]operatesfromasingleoffice,itispossiblethatthewholeofthe[ORGANISATIONNAME]’scorebusinesscouldbedisrupted.

Businesssupportsystemfailurecoulddisruptbusiness,buttheassumptionisthatseriousdisruptionisnotlikelytooccuruntilatleastafter[TIMEFRAME].Thebusinesscontinuityplantakesthisintoaccount.

Disasterevents

Haveathinkabouttheeventsthataremostlikelytooccurandaffectyourorganisationduringadisaster.Listthemostimportantbelow(thesearejustexamples).

Thisplanconcentratesontheeventsthataremostlikelytooccur.Thesethreeevents(inorderofimpact)are:

Lossofofficebuilding(e.g.earthquake,fire)

Lossofofficebuildingfunctions(e.g.electricity,gas,flood)

Lossoftechnology:

Payroll

Email

Network(includingfileandprint)andremoteaccess

Phones–landlines

Phones–mobile

Client/whānaumanagementsystem

[otherspecialistapplications]

Financialsystem

Website

Lossofbuilding/functions

Thinkaboutthelikelihoodandeffectofeachofthoseandgraphthembelow.Thetopgraphshowoptionswhicharejustexamples;addyourownexamplestothebottomgraphthendeletethetopone.

Thegraphbelowshowstherelativeimpactandlikelihoodofpossibledisasterevents.

High

Low

Low

High

Likelihood

Extentofimpact

Foreachofyourmainrisks,thinkabouthowyouwouldrespond,thendrawupatablelikethatbelow.Youwillneedtodeterminewhatconstitutesashort-termandlong-terminterruptionforyourorganisationandaddthoseinthespotswhereitsaysTIMEFRAME.Textbelowisjustanexample.

Akeyriskforstaffisinabilitytoaccessorleavetheofficebuilding.Departureoraccessmaybedeniedasaresultoftransportfailure,nature(e.g.floods,earthquake),personnelorpoliticalreasons.

Thekeyresponseforrespondingtoinabilitytodepartoraccessthebuildingisoutlinedbelow.Specificinstructionsforparticularissuesaredetailedinthespecificbusinesscontinuityplans(seeSection7).

Characteristicsofinterruption

Riskassessmentrating

Actionforshortterminterruption

(upto[TIMEFRAME])

RecoveryLocation

Actionforlongterminterruption

Morethan[TIMEFRAME](lessthan[TIMEFRAME])

Morethan[TIMEFRAME]

Recoverylocation

Recoverylocation

Noaccesstothe[generalarea–e.g.Christchurch]

med

Thiswouldbeacivicemergencyandbeyondthebusinesscontinuityplan

Stafftorelocatetobusinessrecoveryoffice

Staffunabletoleavetheofficebuilding

low-med

Noaccesstothe[cityortowntheofficeisin–e.g.ChristchurchCBD]

med

Staffworkoff-siteorremainathome

Stafftorelocatetobusinessrecoveryoffice

Noaccesstotheblockonwhichofficeislocated

med-low

Staffworkoff-siteorremainathome

Stafftorelocatetobusinessrecoveryoffice

Lossoftechnology

Thinkaboutthetechnologysystemsyouhave,thepriorityofthetechnologysystems,andyourtoleranceforunavailabilityofeachsystem.Thinkalsoabouthowregularlyyoubackupdata–ifdatalossoccurredrightbeforeyournextbackup,howlongwouldithavebeensinceyourlastretrievablebackup?Fillinatablelikethatbelow;thetexthereisjustanexample.

System

Tolerableoutage

Tolerabledataloss

Payroll

Twoweeks

Oneweek

Email

Oneday

Oneday

Network(includingremoteaccess

Oneday

Fileserver/sharing

Phones(landline)

Phones(mobile)

Clientmanagementsystem

Financialsystem

Website

Insection7,lookatindividualrecoveryplansforeachofthesetechnologies.

[Organisationname]businesscontinuityplan Rolesandresponsibilities

Rolesandresponsibilities

Thinkaboutwhowilldowhatduringanemergency.Fillinthetablebelowwithinformationrelevanttoyourorganisation.Thesizeofyourorganisationmaynotwarrantthenumberofroles,inwhichcaseyoumaywishtocombinesomeresponsibilities.

Duringanemergencythesearetherolesandresponsibilities.

Role

Who

Responsibilities

BusinessContinuityManager(BCM)

Nameofposition(egHRmanager)/backuppostion

ContactingtheChiefReviewOfficeratfirstknowledgeofanemergency

ArrangingtheinitialmeetingoftheEmergencyDecisionGroup(BCM,CROandTechnologyAdvisor)to:

activatetheBusinessContinuityPlan

undertakeemergencytasks

Confirmcriticalbusinessfunctionsandbusinessrecoverylocation

Reinstatingservicesatthe[ORGANISATIONNAME]

ChiefReviewOfficer(CRO)

Nameofposition/backuppostion

ContactingtheBCMatfirstknowledgeofanemergency

RatifyingthedecisionsoftheEmergencyDecisionGroup

Leadingthe[ORGANISATIONNAME]Managementteam

Communicatingtotheorganisation(includingtheboard)

BusinessRecoveryOfficeManager

Nameofposition/backuppostion

Co-ordinatethesetting-upofthebusinessrecoveryofficealongwiththemanagers.

TechnologyAdvisor

Nameofposition/backuppostion

Co-ordinatethemanagmentofICTBCP

CommunicationContactRole

Nameofposition/backuppostion

Communicatingwith:

clients

stakeholders

media

anyoneelseimportanttoyourorganisation

[Organisationname]businesscontinuityplan

Emergencyrecoveryprocess

Whatprocedureswillyoufollowwhenanemergencyhappens?Youshouldhaveaprocedureforeachoftheheadingsbelow.Textintablesisanexample.

ActivatetheEmergencyEvacuationProcedures

When

Who

Procedure

Step

Action

Who/

completed

Assoonasyouareinformedoftheemergencysituation

TheBusinessContinuityManager(BCM)

ThebuildingisclearedofallstaffusingEmergencyEvacuationProcedures

ActivatetheBusinessContinuityPlan

When

Who

Procedure

Step

Action

Who/

completed

Assoonasyouareinformedoftheemergencysituation

TheBusinessContinuityManager(BCM)inconjunctionwithChiefReviewOfficer(CRO)ifavailable

TheBCMfollowsthisproceduretoactivateandimplementtheBCP

1

Takedetailsoftheemergencyfromtheinitialcall:

whathashappened

accesstothebuilding

whohasbeencontacted(emergencyservices,keyrecoveryteams,DepartmentManagers)

detailsofanyimmediateinjuries,etctostaff

2

CheckthattheEvacuationProceduresareunderwayandrequestregularupdatesareprovidedtotheBCM

ActivatetheBusinessContinuityPlan(continuedfrompreviouspage)

3

ConveneameetingoftheEmergencyDecisionGroup(BCM,CROandTechnologyAdvisor)whichassessestheimpactoftheemergencyonthebusinessanddecidesthefollowing:

activatingtheBCP

immediateemergencytasks(firsthour'sresponse)

determinethekeybusinessfunctionstocarryout

agreetheneedandlocationofabusinessrecoveryoffice;assignroleofBusinessRecoveryOfficeManager

assignindividualtocarryouttheCommunicationContactrole

keystaffmemberstoremainon-siteandagreeactionsforremainingstaff

4

Advisemanagersofdecisionsmadeandhavethemrelaytheinformationtotheirstaffmembers.

5

ContactstaffmemberstotakeontheBusinessRecoveryOfficeManagerandCommunicationContactroles.

6

Ensureappropriatedelegatedauthoritiesareinplace.

Managestaff'simmediateconcerns(duringbusinesshours)

When

Who

Procedure

Step

Action

Who/

completed

Youwillneedtomanageyourstaffduringanemergencytoensuretheyaresafe,keptinformedandscheduledforworkorreleasedtogohome.

[POSTIONNAMEegTheDepartmentManagers]

[POSITIONNAME]usethefollowingprocedurestomanagestaffaftertheEmergencyEvacuationProcedureshavebeencompleted.

1

Notethephysicallocationofallstaff-confirmwhowasduetoworktoday,whoisonleave,whoisnotaccountedfor.

2

Ensurethatstaffarecongregatedinacentrallocationandhavebeengivenaccesstotelephonestoadvisefamilytheyaresafe.Checkthatfood&beverageshavealsobeenprovided.

3

Liaisewiththe[POSITIONNAME]toorganiseprivatecounsellingandtransportwhenandwherenecessary.

4

Sendhomethosestaffwhoarenotrequiredwithinstructionswhentheywillbecontactedtoadviseofanychangeandwhen/wheretoreturntowork.

5

ProvideregularupdatesasadvisedbytheBCM.(usestaffcalltreeinsection9.1)

Lettingstaffknowabouttheemergency(outsidenormalbusinesshours)

Thereisacalltreethatdetermineswhocallswhoinanemergency–see9.1.Thistreeshowsthefirstcontactpointandallthecontactpointsafterthat.

When

Who

Procedure

Step

Action

Who/

completed

ImmediatelyafteryouhavereceiveacallfromtheCROor[POSITIONNAME–egNationalManager]

CROtocontactthe[POSITIONNAME–probablyseniormanagers].

[POSITIONNAME]tocontactteammembers

1

Takeallrelevantdetailsfromthecaller:

whathashappened?

isthereaccesstothebuilding?

whoyouneedtocontactandwhatinformationtorelay?

2

Checkthecalltreetofindoutwhomyouneedtocontact.(use

REF_Ref181701856\h

Staffcalltree

onpage

Staffcalltree

insection9.1)

[Organisationname]businesscontinuityplan

Businessrecoveryprocess

Thebusinessrecoveryprocesswillbeactivatedaftertheinitialemergencyresponse.Youshouldhaveaprocedureforeachheadingbelow.Textintablesisanexample.

Theprocesseslistedbelowareforthebusinessasawhole.ForspecificICTprocesses(suchasthoseforpayroll,email,phonesetc),seeSection7.

Setupthebusinessrecoveryoffice(temporaryoff-sitelocation)

The[ORGANISATIONNAME]mayneedtosetupabusinessrecoveryofficeasatemporaryplacetocarryoutbusinessfollowinganemergencywhereaccesstotheofficeisrestrictedforlongerthanoneweek.

When

Who

Procedure

Step

Action

Who/

completed

Assoonaftertheemergencyaspossible,followinginstructionfromtheBCM

BusinessRecoveryOfficeManager

Co-ordinatethesettingupoftheBusinessRecoveryOfficewiththe[POSITIONNAMEegmanagers]andstaff

1

Workwithrealestatecompaniestorenttemporaryofficespaceforallstaff.

2

Gatherthestaffmembersfromeachofthedepartmentsthatwillbesettingupinthebusinessrecoveryoffice.

3

Checkthatresourcesareavailableforusebythedepartmentsandmakenecessaryallowancesifnotallresourcesareavailable.Whererequiredarrangeforthepurchaseofitems.

4

Allocateresourcestoeachofthedepartments.

Assigndesignatedworkareasandstationsforeachdepartment.

Labeleachworkstationwiththestaffname.

5

Co-ordinatethesettingupofcomputerequipmentandphones.Preventanysafetyhazards(e.g.trippingonloosecabling).

6

ObtaincontactnumbersforeachdepartmentandcirculatetotheCommunicationContact.

7

Co-ordinatetheorientationofstafftotheirnewenvironment.

Communicationprioritiesandprocesses

Communicationisessentialtobusinessrecovery.Itensuresthat:

thestatusandprogressisreportedthroughtotheBCMandBusinessRecoveryOfficeManager

thestakeholdersarekeptinformedoftheprogressinresumingbusinessoperations

[ORGANISATIONNAME]staffarekeptinformedoftheprogressinresumingbusinessoperationsviatheirmanagers.

Thinkaboutwhoneedstocommunicatewhatandwhen,andfillinthetablebelow.Textisjustanexample.

When

Who

Procedure

Step

Action

Who/

completed

Immediately

TheCommunicationContactRole

1

Receiveconfirmationofthebusinessrecoverylocationandgodirectlytothelocation.

2

ProvideregularrecoverystatusinformationtoCRO,particularlywhat[ORGANISATIONNAME]servicesareavailableandwhere,andthoseservicesnotavailableandananticipatedrecoverytime.

CommunicationPrioritiesandProcesses(continuedfrompreviouspage)

Onedaylater

3

Setupthealternativephonelinksfor[ORGANISATIONNAME]andhaveastaffmemberstaffingthephoneorensureallcallersreceivearecordedmessageadvisingthattheofficeisclosedandanticipatedreopening.

Onedaylater

4

Contactmajorexternalstakeholdersandorganisationstoestablishcommunication.

Asrequired

5

Handlecallsfromstakeholders,andmediaasreceived.

Reinstateservicesattheoffice

Whenyoucanreturntotheoffice,you’llneedtoseteverythingupagain.Determinewhowillhaveresponsibilityforwhat,andwhen,andfillinthetablebelow(textprovidedisanexample).

When

Who

Procedure

Step

Action

Who/

completed

Onceaccessandservicesattheofficeareavailable

BCM

1

Ensureallinsuranceneedshavebeencovered

2

Ensurethattheusabilityoftheofficewillstillmeettheneedsofthe[ORGANISATIONNAME].

3

Assessthetechnologyrequirementstoreinstateservicesattheoffice.

4

Assessfurnitureandfixtureneedsforthereinstatementofservicesintheoffice

5

Ensureallhealthandsafetyrequirementsareinplace.

6

Ensureallgeneralofficesservicesareinplace.

7

Arrangeforstafftoreturntotheoffice

[Organisationname]businesscontinuityplan

BusinesscontinuityplansforICT

WhichICTcapabilitiesarevitaltoyourorganisation?Youshouldhavealreadylistedtheseinsection3.2.1.

Whatcouldhappentothemduringadisaster,andwhatwouldyoudoiftheywerelostintheshort-orlong-term?Thinkaboutwhatconstitutesashort-andlong-termoutageforyourorganisation.Fillintextforeachofthesectionsrelevanttoyourorganisation.Addnewtablesforanyimportantapplicationsnotcoveredher–thosebelowarejustexamples.

Payroll

Corebusinessfunctions

Characteristicsofinterruption

Shortterm(Upto[TIMEFRAME])

Longterm(Morethan[TIMEFRAME])

Payroll

Noaccesstobuilding&noaccessPayrollsystem.

Arrangewiththethe[???Bank]toprocessthesamepaymentsasthepreviouspayrun.

TechnologyAdvisortoarrangeforPayrollsoftware&backupstobeinstalledonastandalonePC.

AccesstobuildingbutnoaccesstoPayrollsystem

Arrangewiththethe[???Bank]toprocessthesamepaymentsasthepreviouspayrun.

TechnologyAdvisortoarrangeforPayrollsoftware&backupstobeinstalledonanalternativePC.

Email

Corebusinessfunctions

Characteristicsofinterruption

Shortterm(Upto[TIMEFRAME])

Longterm(Morethan[TIMEFRAME])

Deliveryofemail

NoaccesstobuildingandExchangeserverdown

TechnologyAdvisorwilladviseISP(Actrix).

Accountswillbesetupforaccessingemailviawebmailiftheoutageisextended.

(After5daysofholdingemail,Actrixreturnemailtosender.)

(DomainControlservicesonExchnageserverautomaticalytakenoverbyBDContheTerminalServer)

UselaptopsandPCsathometoaccesswebmailaccounts.

Collectbackuptapesfromoffsitestorage.

Purchase/borrowserverandrebuild.

Deliveryofemail

AccesstobuildingbutExchangeserverdown

TechnologyAdvisorwilladviseISP(Actrix).

Accountswillbesetupforaccessingemailviawebmailiftheoutageisextended.

Collectbackuptapesfromoffsitestorage.

Maychooseto“POP”emaildirecttolaptopsandPCsifdelaysgettingreplacementserverrunning.

Repairexistingorpurchasenewserverandrebuild.

Deliveryofemail

Noaccesstobuildingandfirewalldown-Email,VPNandInternetaccessunavailable

TechnologyAdvisorwilladviseISP(Actrix).

Accountswillbesetupforaccessingemailviawebmailiftheoutageisextended.

UselaptopsandPCsathometoaccesswebmailaccounts.

Iffirewalldestroyed,purchaseandsetupnewfirewall.

Theimplementationofthenewfirewallwillhavetowaituntilaccesstothebuildinghasbeenrestored.

Deliveryofemail

Accesstobuildingbutfirewalldown-Email,VPNandInternetaccessunavailable

TechnologyAdvisorwillcontactITsupplierstoinstallatemporaryreplacementfirewall.

Repairexistingorpurchasenewfirewallandrebuild.

Network(includingfile&print)&remoteaccess

Corebusinessfunctions

Characteristicsofinterruption

Shortterm(Upto[TIMEFRAME])

Longterm(Morethan[TIMEFRAME])

Email,accounting,[???],Client/whānaumanagement&generalbusinessapplications

Noaccesstobuildingbutserversoperating.

TechnologyAdvisortocontactallITsuppliers.ITprovidesupportremotely.

ITassiststafftoaccessnetworkremotely.

Workoffsite.

TemporaryITsystemswillbearrangedatbusinessrecoveryofficeifnecessary.

Accounting,[???],Client/whānaumanagement&generalbusinessapplications

NoaccesstobuildingandTerminalServernotrunning.

Therewillbenoaccesstoshareddrives,printservicesor[Specialist&financialsystem]/[Specialistapplication].

TechnologyAdvisortocontactallITsuppliers.ITprovidesupportremotely.

Iftheservercannotbefixedremotelythereisnoaccesstoshareddrives,printservicesor[Specialist&financialsystem]/[Specialistapplication].

TheimplementationorrepairoftheTerminalServerwillhavetowaituntilaccesstothebuildinghasbeenrestored.

IfallserversarerunningexcepttheTerminalServer,atsomestageadecisionmaybemadetopurchase&setupalltheservicesatthebusinessrecoveryoffice.

Accounting,[???],Client/whānaumanagement&generalbusinessapplications

AccesstobuildingbutTerminalServernotrunning.

Therewillbenoaccesstoshareddrives,printservicesor[Specialist&financialsystem]/[Specialistapplication].

TechnologyAdvisortocontactITsupplierstoattemptrepairofserver

Untiltheservercanbefixedorreplaced,configurethestandbyserver([servername])torunterminalservices(givesaccessto[Specialist&financialsystem]/[Specialistapplication]),printing&backups.Limitedshareddrivesmaybemadeavailable.

ITassiststafftoaccessthenewconfiguration.

IftheTerminalServerisunrepairable,purchaseanewserver.

Implementthenew/repairedTerminalServer.

Phones–landlines

Corebusinessfunctions

Characteristicsofinterruption

Shortterm(Upto[TIMEFRAME])

Longterm(Morethan[TIMEFRAME])

Phonecalls

Noaccesstobuildingandphonesystemdown

Contacttelcoandphonesystemsuppliers

Phonesystemsupplierstoattemptremoterepairbutunlikelyasphonesystemmustberunningforremoteaccesstowork.

Arrangeforthetelcotosetupdiversionsofmainnumber(includesallDDIs)toamobilephoneortoalandlineinthebusinessrecoveryoffice

Ifphonesystemisunrepairable,purchaseanewsystem.

Theimplementationorrepairofthephonesystemwillhavetowaituntilaccesstothebuildinghasbeenrestored.

Arrangefortelcotoremovethephonediversions

Accesstobuildingbutphonesystemdown

Contacttelcoandphonesystemsuppliers

Phonesystemsupplierstoattemptrepair.

Inthemeantime,callswillautomaticallydiverttotheredemergencyanaloguephoneatreception.

Installatemporaryphonesystem

Ifphonesystemisunrepairable,purchaseanewsystem.

Implementthenew/repairedphonesystem.

Arrangefortelcotoremovethephonediversions

Phones–mobile

Corebusinessfunctions

Characteristicsofinterruption

Shortterm(Upto[TIMEFRAME])

Longterm(Morethan[TIMEFRAME])

Phonecalls

Noaccesstobuildingandmobilephonesnotworking

Contactmobiletelcotoaccessextentofissue

Arrangeforthemobiletelcotosetupdiversionsofthemobilenumberstobusinessrecoveryofficeortostaffhomephonesifthisispossible

Contacttelcotoaccessextentofissue

Arrangeformobiletelcotoremovethediversions

Accesstobuildingbutmobilephonesnotworking

Contacttelcotoaccessextentofissue

Arrangeforthemobiletelcotosetupdiversionsofthemobilenumberstobusinessrecoveryofficeortostaffhomephonesifthisispossible

Contacttelcotoaccessextentofissue

Arrangeformobiletelcotoremovethediversions

[Specialistapplication]andaccountingsystems

Corebusinessfunctions

Characteristicsofinterruption

Shortterm(Upto[TIMEFRAME])

Longterm(Morethan[TIMEFRAME])

Accounting,[???],Client/whānaumanagement

Noaccesstothebuildingand[Specialist&financialsystem]/[Specialistapplication]notworking

TechnologyAdvisortocontactITsuppliers([namesofsupplyorgs]).

ITsupplierstoattemptremoterepairofSQLserver.

IfSQLserverisunrepairable,purchaseanewserver.

Collectbackuptapesfromoffsitestorage.

TherepairoftheSQLServerwillhavetowaituntilaccesstothebuildinghasbeenrestoredor[Specialist&financialsystem]/[Specialistapplication]willbeimplementedonanew/borrowedserverinthebusinessrecoveryoffice.

Accesstothebuilding,but[Specialist&financialsystem]/[Specialistapplication]notworking

Technolo