国家开放大学专科《管理英语2》一平台机考真题及答案(第二套)

国家开放大学专科《管理英语2》一平台机考真题及答案第二套说明：整理于2024年8月22日；适用于国家开放大学专科学员一平台期末机考考试；前5个题相同则整套相同。第一部分、试题原题第一大题、交际用语(单选题)本大题共包含5小题，每小题2分，共计10分。阅读对话，从A、B、C三个选项中选择一个能填入空白处的最佳选项。1.-Haveaniceholiday,Ted.-___________________A.Yes,you’rerightB.That’sallrightC.Thankyou,andyoutoo2.-MayIdosomesportsafterfinishingmyhomework.-______It’sgoodforyourhealth.A.Sorry,youcan’tB.Ofcourse.C.Yes,I’dloveto.3.-Whatdoyouthinkofyourmother’sadvice?-___________________A.Itdoesn’tfitus,actuallyB.No,Idon’tbelieveitC.Idon’tbelieveinher4.-Hereyouare,Sir.-_________________A.Yes,I’mhere.B.Yes,hereweare.C.Thankyouverymuch5.-CanIaskyouafewquestions?-_________________A.Whatdoyoudo?B.It’sagoodideaC.Certainly第二大题、词汇与结构(单选题)本大题共包含15小题，每小题2分，共计30分。阅读句子，从A、B、C三个选项中选择一个能填入空白处的最佳选项。1.-WhatshouldIdoifIhadamilliondollars?-IfI________you,Iwouldgiveittomedicalresearch.A.amB.willbeC.were2.Mywatchhasbeenlosingtimeforthepastweek.Itprobablyneeds_________.A.cleaningB.tocleanC.cleaned3._________hestudieshard,hewillneverpasstheexam.A.UnlessB.IfC.Until4._________excitingthefootballgamewas!Manypeoplewatchedyesterday.A.WhataB.WhatanC.How5.Wow,therearesomanyfruitsinthesupermarket.Icannotdecide_________first.A.whattochooseB.whentochooseC.howtochoose6.-Irisdidagreatjobinyouschoolthissemester,right?-Certainly.Sheis_________thananyotherstudentinmyclass.A.mosthard-workingB.morehard-workingC.themosthard-working7.Theyhavedisagreement_________theplanofcelebratingthefoundingofthecommunity.A.onB.inC./8.Theyhavelearnedabout_________inrecentyears.A.severalhundredsEnglishwordsB.hundredsofEnglishwordsC.hundredofEnglishwords9.Weshouldtakethedegree_________accountwhenwerecruitanewsecretary.A.withB.intoC.of10.Howmanyplayersdoes________abaseballteam?A.consistofB.beresponsibleforC.setout11.DoyouthinkTommyis________thetruth?A.sayingB.speakingC.telling12.Asecretarymustbeskilledinofficesoftwareword________processing.A.regardlessofB.intermsofC.suchas13.Relationshipsandfriendshipscan________gangs.A.resultsfromB.leadtoC.arriveat14.Ifyouwanttocheck________whatawordmeans,youcancheckinadictionary.A.widelyB.exactlyC.gradually15.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.I_________youitwillperformwellsoon.A.argueB.affectC.assure第三大题、阅读理解(单选题)(本大题共包含5小题，每小题4分，共计20分。阅读短文，从A、B、C三个选项中选择一个正确答案。)1.Thehousesweliveinareveryimportant.Theykeepusfrombeingcoldinthewinterandhotinthesummer.Inthewintertheykeepoutthesnow.Theyalsokeepoutthewind.Evenifitisblowingoutside,weareniceandwarminside.Inthesummerhouseskeepthehotsunfromus.Whenitrains,theykeepusfromgettingwet.Housesarealsoplaceswherewecanfeelsafe.Peoplecan’tgetatusorourthings.Housesgiveusaplacetobetogetherwithourfamiliesandfriends.Mothersandfatherscarefortheirchildrenthere.Thechildrenplaythere.Thefamilyeatandsleepunderthesameroof,Housesaredifferentinmanyways.Theyaremadeofdifferentthings.Somehousesaremadeofwood.Somearemadeofstone.Sometimesmorethanonethingisusedtomakeahouse.Housescomeindifferentsizes.Somehouseshaveonlyoneroom,Somehouseshavemorethanoneroom.Bigapartmenthousesfoundincitieshaveagreatmanyrooms.Theyholdmanyfamilies.Theroomsinwhicheachfamilylivesarecalledanapartment.Housesaredifferentinthewaystheyarebuilt.Housesinhotcountriescanbelightlybuilt.Inplacesitrainsmuchofthetime,housesmustkeepoutthewater.特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[单选题]◆WhichofthefollowingisNOTmentionedinthepassage?A.Peoplefeelsafeinhouse.B.Familiesandfriendsliveinthesamehouse.C.Childrenoftenplayinhouse.[单选题]◆Accordingtothepassage,thehousecankeepout_________.A.thewindB.thesnowC.thewindandthesnow[单选题]◆Housesareinsizesandmanyways_________.A.beautifulB.thesameC.different[单选题]◆WhichofthefollowingisprobablyNOTthethingusedtobuildhouses?A.steelB.cottonC.stone[单选题]◆Fromthepassagewecaninferthatpeople_________.A.inhotplacesliketolivethelightly-builthousestogetheatB.inthecoldplacesliketoliveinthestronghousestokeepsafeC.insomeplaceswhereitrainsmuchofthetimeliketoliveinhousewhichcankeep第四大题、阅读理解(判断题)(本大题共包含5小题，每小题4分，共计20分。阅读短文，判断句子正误，正确选“T”,错误选“F”。)1.Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem,themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.

(1)Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants,theanswersarequitedifferent.

(2)Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample,youcanactasoneofthecustomersinawheelchair,andseehowyou’retreated.(3)Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.

(4)Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted,theyusuallyworkwell.

(5)Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable,aswellastheleastcostly,ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.

Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant,you’rewastingyourtime.Implementone,two,threeoralloftheabovetechniques,andyourserviceandproductwillimproveovernight.

特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.[判断题]◆Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.[判断题]◆It’snotnecessarytoknowaboutthecustomers’needsandpreferences.[判断题]◆Questionnairesareusefulingettingfeedbackfromcustomers.[判断题]◆Front-linestaffhavenothingtodowithimprovingcustomerservice.第五大题、翻译题(单选题)本大题共包含5小题，每小题4分，共计20分。阅读句子，从A、B、C三个选项中选择最佳翻译。1.Stressaroundinterviewsisofteninfluencedbyourassumptionswemaketoourselvesabouttheprocess.A.来自面试的压力会影响我们对面试过程的推测。B.揣测会影响面试压力,我们只要关注过程。C.我们自己对面试过程的揣测往往会影响面试压力。2.Inaword,takingthetimetodevelopawell-designedandparticipant-friendlyquestionnairewillgiveyouusefuldatathatcanhelpyoumaketherightdecisions.A.总之,花时间去制作一份精心设计和参与者友好的调查问卷将为你提供有用的数据来帮助你做出正确的决定。B.一个词概括,用心去制作一份设计和参与者友好的调查问卷将可以为你带来有用的数据来帮助你决定很多事情。C.不管怎样,一个好的设计可以给你带来有用的数据从而帮助你。3.Inagoodrelationship,bothsidesarewillingtochange.A.一段良好的关系中,双方都愿意改变。B.为改善良好的关系,双方都愿意改变。C.双方都愿意改变一段良好的关系。4.Thepurposeoftheinterviewistofindoutifthecandidateisastrongitoyourbusiness.A.面试的目的是弄清楚应聘者是否正是你公司所需。B.面试的目的是为了找出应聘者是否非常适合跑业务。C.面试的目的是为了知晓应聘者是否很强大。5.Idon’tknowwhyheislate,hemighthavehadanaccident.A.我不知道他为何没有迟到,很有可能遇上了事故。B.我不知道他为何迟到,一定是遇上了事故。C.我不知道他为何迟到,可能遇上了事故。第二部分、试题及答案第一大题、交际用语(单选题)本大题共包含5小题，每小题2分，共计10分。阅读对话，从A、B、C三个选项中选择一个能填入空白处的最佳选项。1.-Haveaniceholiday,Ted.(红色字体为本题正确答案选项)-___________________A.Yes,you’rerightB.That’sallrightC.Thankyou,andyoutoo2.-MayIdosomesportsafterfinishingmyhomework.(红色字体为本题正确答案选项)-______It’sgoodforyourhealth.A.Sorry,youcan’tB.Ofcourse.C.Yes,I’dloveto.3.-Whatdoyouthinkofyourmother’sadvice?(红色字体为本题正确答案选项)-___________________A.Itdoesn’tfitus,actuallyB.No,Idon’tbelieveitC.Idon’tbelieveinher4.-Hereyouare,Sir.(红色字体为本题正确答案选项)-_________________A.Yes,I’mhere.B.Yes,hereweare.C.Thankyouverymuch5.-CanIaskyouafewquestions?(红色字体为本题正确答案选项)-_________________A.Whatdoyoudo?B.It’sagoodideaC.Certainly第二大题、词汇与结构(单选题)本大题共包含15小题，每小题2分，共计30分。阅读句子，从A、B、C三个选项中选择一个能填入空白处的最佳选项。1.-WhatshouldIdoifIhadamilliondollars?(红色字体为本题正确答案选项)-IfI________you,Iwouldgiveittomedicalresearch.A.amB.willbeC.were2.Mywatchhasbeenlosingtimeforthepastweek.Itprobablyneeds_____.(红色字体为本题正确答案选项)A.cleaningB.tocleanC.cleaned3._________hestudieshard,hewillneverpasstheexam.(红色字体为本题正确答案选项)A.UnlessB.IfC.Until4._________excitingthefootballgamewas!Manypeoplewatchedyesterday.(红色字体为本题正确答案选项)A.WhataB.WhatanC.How5.Wow,therearesomanyfruitsinthesupermarket.Icannotdecide_________first.(红色字体为本题正确答案选项)A.whattochooseB.whentochooseC.howtochoose6.-Irisdidagreatjobinyouschoolthissemester,right?(红色字体为本题正确答案选项)-Certainly.Sheis_________thananyotherstudentinmyclass.A.mosthard-workingB.morehard-workingC.themosthard-working7.Theyhavedisagreement_________theplanofcelebratingthefoundingofthecommunity.(红色字体为本题正确答案选项)A.onB.inC./8.Theyhavelearnedabout_________inrecentyears.(红色字体为本题正确答案选项)A.severalhundredsEnglishwordsB.hundredsofEnglishwordsC.hundredofEnglishwords9.Weshouldtakethedegree_________accountwhenwerecruitanewsecretary.(红色字体为本题正确答案选项)A.withB.intoC.of10.Howmanyplayersdoes________abaseballteam?(红色字体为本题正确答案选项)A.consistofB.beresponsibleforC.setout11.DoyouthinkTommyis________thetruth?(红色字体为本题正确答案选项)A.sayingB.speakingC.telling12.Asecretarymustbeskilledinofficesoftwareword________processing.(红色字体为本题正确答案选项)A.regardlessofB.intermsofC.suchas13.Relationshipsandfriendshipscan________gangs.(红色字体为本题正确答案选项)A.resultsfromB.leadtoC.arriveat14.Ifyouwanttocheck________whatawordmeans,youcancheckinadictionary.(红色字体为本题正确答案选项)A.widelyB.exactlyC.gradually15.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.I_________youitwillperformwellsoon.(红色字体为本题正确答案选项)A.argueB.affectC.assure第三大题、阅读理解(单选题)(本大题共包含5小题，每小题4分，共计20分。阅读短文，从A、B、C三个选项中选择一个正确答案。)1.Thehousesweliveinareveryimportant.Theykeepusfrombeingcoldinthewinterandhotinthesummer.Inthewintertheykeepoutthesnow.Theyalsokeepoutthewind.Evenifitisblowingoutside,weareniceandwarminside.Inthesummerhouseskeepthehotsunfromus.Whenitrains,theykeepusfromgettingwet.Housesarealsoplaceswherewecanfeelsafe.Peoplecan’tgetatusorourthings.Housesgiveusaplacetobetogetherwithourfamiliesandfriends.Mothersandfatherscarefortheirchildrenthere.Thechildrenplaythere.Thefamilyeatandsleepunderthesameroof,Housesaredifferentinmanyways.Theyaremadeofdifferentthings.Somehousesaremadeofwood.Somearemadeofstone.Sometimesmorethanonethingisusedtomakeahouse.Housescomeindifferentsizes.Somehouseshaveonlyoneroom,Somehouseshavemorethanoneroom.Bigapartmenthousesfoundincitieshaveagreatmanyrooms.Theyholdmanyfamilies.Theroomsinwhicheachfamilylivesarecalledanapartment.Housesaredifferentinthewaystheyarebuilt.Housesinhotcountriescanbelightlybuilt.Inplacesitrainsmuchofthetime,housesmustkeepoutthewater.特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[单选题]◆WhichofthefollowingisNOTmentionedinthepassage?(红色字体为本题正确答案选项)A.Peoplefeelsafeinhouse.B.Familiesandfriendsliveinthesamehouse.C.Childrenoftenplayinhouse.[单选题]◆Accordingtothepassage,thehousecankeepout_________.(红色字体为本题正确答案选项)A.thewindB.thesnowC.thewindandthesnow[单选题]◆Housesareinsizesandmanyways_________.(红色字体为本题正确答案选项)A.beautifulB.thesameC.different[单选题]◆WhichofthefollowingisprobablyNOTthethingusedtobuildhouses?(红色字体为本题正确答案选项)A.steelB.cottonC.stone[单选题]◆Fromthepassagewecaninferthatpeople_________.(红色字体为本题正确答案选项)A.inhotplacesliketolivethelightly-builthousestogetheatB.inthecoldplacesliketoliveinthestronghousestokeepsafeC.insomeplaceswhereitrainsmuchofthetimeliketoliveinhousewhichcankeep第四大题、阅读理解(判断题)(本大题共包含5小题，每小题4分，共计20分。阅读短文，判断句子正误，正确选“T”,错误选“F”。)1.Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem,themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.

(1)Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants,theanswersarequitedifferent.

(2)Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample,youcanactasoneofthecustomersinawheelchair,andseehowyou’retreated.(3)Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.

(4)Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted,theyusuallyworkwell.

(5)Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable,aswellastheleastcostly,ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.

Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant,you’rewastingyourtime.Implementone,two,threeoralloftheabovetechniques,andyourserviceandproductwillimproveovernight.

特别提醒：本题共5个