Unit3BusinessTravel市公开课一等奖省赛课微课金奖课件

Unit3

BusinessTravel1/59【LearningObjectives】Afterfinishingthisunit,studentsshouldknowsomeusefulexpressionsusedinabusinesstravel.knowtheappropriatebehaviorsduringabusinesstravel.knowhowtowriteameetingagenda.

2/59Warm-up

Workingroups.Beforemakingabusinesstravel,whatpreparationsshouldbemade?Discussingroupsandticktheitemsyouthinknecessary.()1.Reserveahotelinadvance.()2.Bookatravelticket.()3.Carryimportantdocuments.()4.Carryyourpassport.()5.Prepareyourluggage,e.g.make-up,toothpaste,brush,bathingsuit.√√√√√3/59()6.Carryyourdriver’slicense,IDcard.()7.Buytravelinsuranceincaseofsomedisasters.()8.Takeenoughcashoryourcreditcard.()9.Putyournameandtelephonenumberonyourluggage.()10.Confirmyourflighttimebeforeleavingincaseitdelays.√√√√√4/59Listening&Speaking

Task1:Listento5dialoguesandcompleteeachdialoguewiththemissinginformation,thenpracticethedialogueswithyourpartner.

NewWordsandExpressionsbookv.预订 terrificadj.极好；极妙economyclass经济舱 reservationn.预订plaincoffee纯咖啡 strawberryn.草莓currantbun葡萄干小圆面包vanillan.香草checkout退房结账 cometo总数为；共计cashn.现金 creditcard信用卡5/59Dialogue1A:Goodmorning.WelcometotheFriendshipHotel.CanIhelpyou?B:Goodmorning.Iwanttobook_______________________fornextSaturdayandSunday,please.A:OK.Howaboutasingleroomwithabathandtelevision,＄75pernight?B:____________.A:What’syourname,sir?B:David,DavidBrown.asingleroomwithabath

That’sterrific

6/59Dialogue2A:Hello,AirChinaFlightReservations.WhatcanIdoforyou?B:Hello.MayIhaveaticketto____________forMay13,please?A:Waitforaminute.Letmecheckit.

Allright.Howdoyouwanttofly,________________

_________?B:Iprefereconomyclass.A:OK.Yourname,please?B:AnnaBaker.firstclass

Washington

economyclassor7/59Dialogue3A:Goodafternoon.MynameisCatharineBaker.I

_________________atyourhotelthedaybeforeyesterday.B:CatharineBaker.Oh,yes.You’reinRoom901,onthe9thfloor.Hereistheroomcard.Ifyouneedanyhelp,pleasecall778-236.A:OK.Thankyousomuch.B:_______________.You’rewelcome

madeareservation

8/59Dialogue4A:CustomerService.CanIhelpyou?B:ThisisMs.WhitefromRoom102calling.I’dlikea___________andacoffeewithmilk.A:OK.Anythingelse,Ms.White?B:________________________,

twocurrantbunsand

anItalianvanillaicecream.Twostrawberrysandwiches

plaincoffee

9/59Dialogue5A:Goodmorning.I’mMr.Smith.I’dliketocheckouttoday.CanIhavemybill,please?B:OK.________________.Howwouldyouliketomakethepayment?Cashorcreditcard?A:Creditcard,please.B:Allright._______________.Pleasesignhere

Itcomesto＄630

10/59Task2:ListentothedialogueanddecideifthefollowingstatementsareTrue(T)orFalse(F).NewWordsandExpressionstextilen.纺织品；织物lookforwardto期望；期待bumpyadj.颠簸landv.着陆；登陆overcomev.战胜；克服 jetlag时差反应considerateadj.考虑周到11/59()

1.Mr.CooperandFangHuimetattheairport.()2.ItwasthefirsttimeforMr.CoopertovisitChina.()3.Mr.Cooperhadaverygoodflight.()4.FangHuiwasthesecretaryofShanghaiTextileImport&ExportCorporation.()5.Mr.Cooperneededagoodresttoovercomethejetlag.()6.Mr.CooperandFangHuiwouldgotothehoteltoattendaveryimportantmeeting.

TTFFFTF12/59SituationalDialogue

Mr.SmithisonabusinesstripinChina.Afterseveraldays’hardwork,he’dliketogosightseeingforrelaxation.TheGreatWallishisfirstchoice.LiMeiishistouristguide.NowmakeadialoguebetweenMr.SmithandLiMei.Thefollowingsentencestructuresareforyourreference.Afteryoufinishthedialogue,practiceitwithyourpartner.13/59WelcometoChina.I’dliketoshowyouaround…WouldyoupleasetellmesomethingaboutthehistoryoftheGreatWall?TheconstructionofthewallstartedintheZhouDynastyinthe7thcenturyBCandcontinueduntiltheMingDynastyinthe15thcentury.Howlongdidittaketocompletethewall?Ittookaltogether2,000years.TheexistingwallwasconstructedintheMingDynasty.Itlookslikeagiantserpentwindingitswayoverthemountains.14/59Howlongisthewall?Itslengthisabout6,000kilometers.That’swhyweChinesepeoplecallit“TenThousandLiLongWall”.Whatamarveloussight!TheGreatWallisoneoftheeightgreatwondersoftheworld.TheGreatWallisindeedthecrystallizationoftheindustryandwisdomoftheChinesepeopleandalsoasymbolofancientChineseculture.Thanksforyourintroduction.You’rewelcome.Havefun!

15/59PassageListentothepassage,andthenfillintheblankswiththemissingwords.NewWordsandExpressionshecticadj.忙乱；忙碌 businesssuit西装essentialn.必需品 handout分发；分配bookletn.小册子 underwearn.内衣物hygienen.卫生 comeinhandy迟早有用fumblev.笨手笨脚地探索或处理documentn.文件；文件waterproofadj.防水 foldern.文件夹16/59

Travelingabroadforbusiness_________________andonlyforashortperiodoftimecanbehectic.However,ifyoucanfollowmyhelpfultipsforoverseasbusinesstravel,youwould_______________________________.First,bringwithyouenoughclothes.Itisbettertochecktheweatherinadvanceand______________________.Youmayalsowanttoconsidertotakeoneortwobusinesssuitsandshoeswithyousinceyouareonabusinesstrip.Second,________________________andotherbusinessessentials.Sinceyouaregoingtomeetalotofpeopleonyourtrip,youneedtohandoutyourcardsandmaybe___________________yourcompanyandbusiness.evenabookletabout

onatightschedule

notbefeelingsotiredandnervous

wearappropriateclothes

getenoughbusinesscards

17/59Third,alwayshaveasuit,underwear,andyourpersonalhygieneproductswithyou.Don’tcheckthesethingswithyourluggageonanairplane.Ifyouloseyourluggage,youdon’t__________________buyingalotofthingsthatmaynotevenfit,andthesethingswould_____________.Fourth,getallyourtraveldocumentsandIDcardtogether;puttheminawaterproofdocumentfolder.comeinhandy

havetofumbleover

18/59

LanguageFocus

Bookingairlinetickets1.WhenisthenextflighttoLosAngeles?2.Arethereseatsavailableonthenextflight?3.I’dliketobookaflighttoWashingtonfortheninthofJune,please.4.I’dlikeafirstclasstickettoBostonforthisSunday.5.I’dliketotravelfirstclass,please.6.I’dlikeamorningflight.7.I’dliketomakeareservationtoNewYorkforJuly5.8.I’dliketoreconfirmmyplanereservation.9.Iwantafirstclassopenreturn,please.19/59Makingareservation

1.I’dliketobookadoubleroomforTuesdaynextweek.2.I’dliketobookasingleroomwithbathfromtheafternoonofOctober4tothemorningofOctober10.3.I’dlikeaquietroomawayfromthestreetifthereispossible.4.Iwouldliketomakeareservationforaconferenceroomfrom12thto14thOctober.5.Whatistherate,please?6.Thedailyrateforthisroomis＄50.20/597.Whatservicescomewiththat?8.Couldyouprovidecoffeeandbuffetlunchatnoon?9.Doyouprovidelaundryservice?10.Arethereanyspecialdiscountsforadoubleroom?11.Sorry,weareallbookedup.12.Howlongwillyoustay?21/59Checkingin

1.I’dliketocheckin,please.2.ImadeareservationyesterdayinthenameofJohnSmith.3.Waitamoment.Letmecheckit.4.CouldyoushowmeyourpassportandIDcard,please?5.Pleasefillintheregistrationcard,please.6.Hereisyourroomcardandabookletforourroomservice.7.CanIhelpyouwithyourluggage?8.Theporterwilltakeyourbaguptotheroom.22/59Checkingout1.I’dliketopaymybillnow.2.We’releavingtoday.I’dliketopaythebill.3.HowaboutthechargeforthedaysIsharedtheroomwithmyfriend?4.Haveyouusedanyhotelservicesthismorningorhadbreakfastatthehoteldiningroom,Mr.Green?5.Yournameandroomnumber,please?6.Howdoyoulikethepayment?7.CanIpaybycreditcard?8.Thetotalfortheeightdaysisfivehundredsixtyyuanandeightyfen.23/59EasyTime

Enjoythefollowingsong.

WhenYouSayNothingAtAll——By

AlisonKrauss

24/59Reading

Lead-in

Workinpairs.Beforeyoureadthetext,choosethebestanswertothequestionbelowaccordingtoyourexperienceorcommonsense.Thenyoucanexchangeyouranswerwithyourpartnerandtellyourreasonsforthechoice(s)youmade.25/59Whichofthefollowingbehaviorisconsideredappropriateduringabusinesstravel?Tickthebestanswer.()1.Dresscasually.

()

2.Dressformallyandkeepclean.

()

3.Shineyourshoesbeforegoingout.

()

4.Takealotofcashwithyouincaseoffinancialcrisis.

()

5.Learnsomeknowledgeofbusinessetiquette.√√√26/59()6.Takethefoodyoulikeincaseyouarenotaccustomedtothelocalfood.

()

7.Whentakingdinners,youshouldbehavewithgrace.

()

8.Youshouldkeeppoliteandwearabigsmileallthetimes.

√27/59ReadingHowtoBehaveAppropriatelyonaBusinessTrip28/59NewWordsandExpressionsthousandth/ˈθauznθ/det.

第一千；千分之一consciousof知道；觉察proper/ˈprɔpə/adj.恰当；适当representative/ˌreprɪˈzentətɪv/n.代表carry-on/ˈkærɪɔn/adj.随身携带airline/ˈeəlaɪn/n.航空企业showup

露面；露出tradeshow贸易展览；展会positive/ˈpɔzətɪv/adj.主动；必定professionally/prəˈfeʃənəlɪ/adv.职业地；专业地attire/əˈtaɪə/n.衣服；服装29/59golfcourse高尔夫球场punctual/ˈpʌŋktʃuəl/adj.按时；守时casual/ˈkæʒuəl/adj.非正式；随便keepinmind记住；切记represent/ˌreprɪˈzent/v.代表；象征sink/sɪŋk/v.下沉；淹没brushupon重温；重新练习（已荒疏技巧）tablemanners餐桌礼仪embarrassing/ɪmˈbærəsɪŋ/adj.令人尴尬；令人窘困gaffe/gæf/n.失礼；失态；失言grace/greɪs/n.优美decorum/dɪˈkɔːrəm/n.端庄得体

30/59atalltimes随时；永远fauxpas/ˌfəuˈpɑː/n.失态；失言；失礼companion/kəmˈpænɪən/n.同伴；搭档reimburse/ˌriːɪmˈbɜːs/v.赔偿；偿还charge/tʃɑːdʒ/n.费用tricky/ˈtrɪkɪ/adj.需要技巧或智谋guidebook/ˈgaɪdbuk/n.旅行指南；手册destination/ˌdestɪˈneɪʃn/n.

目标地

31/59Notes

Asarepresentativeofyourcompany,youneedtoknowhowtobehaveappropriatelyonabusinesstrip.作为企业代表，你需要清楚怎样行为是适合商务旅行行为。32/592.Showingupforatradeshoworameetingwithaclientdressedinyesterday’sclotheswillnotmakeapositiveimpression.出席贸易展销会或与客户见面，身着昨日穿过衣服会给人留下不好印象。

makeapositiveimpression意思是“留下好印象”。33/593.Youmaynormallyarriveattheofficeat8:10everymorningandnotspeakuntilafteryourfirstcupofcoffee,butclientswillnottakekindlytoyourdecisiontobe10minuteslateforanimportantmeetingandstillneedingtogooveryournotes.通常你可能天天八点十分才到办公室，而且直到喝完第一杯咖啡才会开口说话。不过，你客户不会善待你在一次主要会议上迟到十分钟，还要从头至尾陈说自己会议关键点行为。

taketosth/doingsth意思是“产生好感；逐步习惯于”。Example:Hetooktogardeninginhisretirement.他退休后就喜欢上了园艺。

34/594.Eventhoughsomebusinesstripsmayincludemorecasualsituations,suchaslunch,dinnerorevengolf,keepinmindthatyouarestillrepresentingyourcompany,andliketheoldsayinggoes,“Looselipssinkships.”即使一些商务旅行包含比较随意场所，比如午餐、晚宴或打高尔夫球，你也要记住你代表是企业形象，正如一句俗语说得“口风不紧船舰沉。”

“Looselipssinkships.”是一句俗语，意思是“口风不紧船舰沉。”其含义是：轻率言谈将会使敌人得到有用信息。

35/595.Ifyouareuncertainabouttheseterms,considerbuyingabookonbusinessetiquetteforsomelightreadingwhileontheplane.假如你不知道该怎样做，就要考虑买一本关于商务礼仪书，乘飞机时可作为消遣读物。beuncertainaboutsth意思是“对某事不确定，没把握”。lightreading意思是“消遣读物”。Example:Itooksomelightreadingforthetrainjourney.我带了一些轻松读物乘火车时消遣。

36/59ExercisesI.ReadthetextanddecidewhetherthefollowingstatementsareTrue(T)orFalse(F).()1.Beforeyougoforabusinesstravel,you’dbetterknowhowtobehaveyourself.()

2.Youressentialitemsshouldbepackedtogetherwithyouluggage.()

3.You’dbetterdressyourselfformallywhenyoumeetwithanimportantclient.()

4.Itisessentialtobepunctualtoattendanimportantmeeting.TTTF37/59()5.Youcantalkcasuallywithyouclientsandsayanythingyouhaveincommon.()

6.Knowingnothingaboutbusinessetiquettemaycauseanembarrassinggaffe.()

7.Conductyourselfwithgracewhenattendingameeting,whiletakinglunch,youcanbehavecasually.FTF38/59()

8.Neversmokeinfrontofyourclients.()

9.Travelinginaforeigncountrycanbeverytricky,somakesureyouknowaboutthecultureandcustomsofthecountryyouaregoingtovisitbeforesettingoff.()

10.Aguidebookisnecessarywhenyoutravelinaforeigncountry.TFT39/59II.WritethefollowingwordsinColumnAaccordingtotheirexplanationinColumnB.

ColumnA

ColumnB1.___________2.___________3.___________4.____________5.___________6.___________7.___________8.___________notformalstandfororbeasymbolgodownunderthesurfacemakingonefeelawkwardorashamedamistakemadeinasocialsituationapersonthatspendsalotoftimewithyoumoneyaskedforgoodsorservices

placetowhichsbisgoing

casualrepresent

sinkembarrassing

gaffe

companion

charge

destination

40/59III.Fillintheblankswiththewordsorphrasesgivenbelow.Changetheformsifnecessary.consciousof brushuponreimbursepositiverepresentativegaffe tricky keepinmindThefirmhastwo_______________ineveryEuropeancity.2.Hisfamilyeducationhasbeenavery________influenceonhim.3.Ithinkshe’svery____________beingtheonlypersonintheofficewhodidn’thaveauniversityeducation.

conscious

of

representatives

positive

41/594.Youwillbe___________foranylossordamagecausedbyourcompany.5.Hedidn’trealizewhata_____he’dmade.6.Wehavenovacanciesnow,butwe’llcertainly____________yourapplication.7.You’dbetter___________yourFrenchbeforegoingtoParis.8.Fromtimetotimewehavetodorather______jobsandfeelthatoneofourfingersisgetintheway.tricky

reimbursed

gaffe

Keepinmindbrushupon42/59IV.TranslatethefollowingsentencesintoEnglish.

1.我下星期一将前往伦敦参加交易会。听说贵宾馆全部房间上周就都订满了，但不知现在是否有取消房间。假如有话，我想定一间单人间。

I’mgoingtoLondontoattendatradefairnextMonday.Iwastoldthatalltheroomsinyourhotelhadbeenbookeduplastweek.Iwonderwhetheranyreservationshavebeencancellednow.Ifavailable,I’dliketobookasingleroom.

43/592.我要预订一个能够容纳八九十人会议室，要有声音设备、电视机和录像机。

I’dliketoreserveaconferenceroomthatcanaccommodate80to90people,withsoundequipment,atelevisionsetandavideorecorder.3.我想预订一张9月5日从北京飞往东京单程商务舱机票。

I’dliketobookasinglebusinessclassticketfromBeijingtoTokyoforSeptember5.44/594.航空企业多收了我钱，他们以后退还给我了。于是，我就撤消了对他们投诉。(reimburse)

Theairlinereimbursedmefortheamounttheyhadoverchargedme.SoIwithdrewthecomplainttothem.

5.我们将在两天之内无偿为您邮寄你预定机票。(charge)

Wewilldelivertheairticketyoubookedintwodaysfreeofcharge.45/59WritingAgendaAnagendaisalistofmeetingactivitiesintheorderinwhichtheyaretobetakenup,bybeginningwiththecalltoorderandendingwithadjournment.Itusuallyincludesoneormorespecificitemsofbusinesstobediscussed.Itmay,butisnotrequiredto,includespecifictimesforoneormoreactivities.46/59FormofagendaTheagendaisusuallyheadedwiththedate,timeandlocationofthemeeting,followedbyaseriesofpointsoutliningtheorderofthemeeting.

47/59Pointsonatypicalagendamayinclude:Welcome/IntroductionsApologiesforabsenceApproveminutesofthepreviousmeetingMattersarisingfromthepreviousmeetingAlistofspecificpointstobediscussed—thissectioniswherethebulkofthediscussionaswellasdecisionsinthemeetingusuallytakesplaceAnyotherbusiness(AOB)—allowingaparticipanttoraiseanotherpointfordiscussion.Arrange/announcedetailsofnextmeetingClosemeeting48/59Tips&Warnings

Makesurestaffmembershavetheagenda24to48hourspriortothemeetingsothattheycanreviewwhatistobediscussedandproperlyprepareforthemeeting.Havestaffmemberskeepnotesonagendaandkeeptheminanotebookorfileforeasyreference.

49/59Sample1

WorldTradeCompanyMarketingDepartmentmeeting,tobeheldonWednesday,20thMay,at3:30p.m.intheconferenceroom.AgendaApologiesforabsenceMinutesofthemeetingheldon6thMay,(copiescirculated)Mattersarisingfromtheminutes:Minute6shouldbeamendedasfollows:for“＄30,000”read“＄3,000”Minute8—Mr.Smith’sreportontheprogressofrestructuringthesalesteamWinterpromotionprogramToreviewlastmonth’ssalesrecordDateofnextmeetingAnyotherbusiness50/59Sample2

StaffMeetingTuesday,January15,10:30a.m.until12:00noonConferenceRoomObjective:WeeklyUpdateReviewandApproveMeetingMinutesfromJanuary8GeneralManager:OpeningRemarksOperationsManager:OperationsUpdateMarketingManager:MarketingUpdateAccountingManager:P&LandCollectionsUpdateTechnologyConsultant:ITUpgradeStatusReportSalesManager:ClientUpdateandScheduleHumanResourcesManager:EmployeeUpdateGeneralManager:WrapupAdjournment51/59Sample3

EvergreenIndustriesSafetycommitteeMeetingAgendaMeetingdateMeetingtobeheldon19May,MeetingvenueMeetingtobeheldinthesmallroomMeetingtimeMeetingtostartat10:00a.m.AttendanceApologiesSBurke,PTownsend52/59AcceptanceofpreviousminutesTheminutesofthesafetycommitteeheldon10May,wereacceptedastrue.Businessarisingfromthepreviousminutes1.Firstaidkitfo