凤凰职教英语第三册U4Reading Letter of Complaint

2015/11/10无锡旅游商贸高等职业技术学校俞静Welcometoourclass!Whatisyourfirstimpression?QingdaoPriceyLargePrawnsIssueadishoflargeprawns一份大虾markedas标价为beovercharged被宰Unit4

LetterofComplaintReadingandWritingmuchtomyregretwiththeintentionofremovethedustinsuchasituationturnadeafeartolookintolookforwardtoWords&Expressionscomplaintassistantinsteadrequestembarrassmentawkwardagainst

Summarizing

ScanningSkimmingVocabulariescomplaintcomplainabout=make/placeacomplaintaboutshopassistantsalesman/salesgirlinsteadInstead,+sentenceShedidn'tanswermyquestion,instead,sheaskedmeanotherquestion.insteadof+word/phraseHissuccessreliesonhisluckinsteadofhisskill.requestn.accordingtosomeone’srequestv.requeststh./requestsb.todosth.embarrassmentadj.embarrassedawkwardtheawkwardmomentmuchtomyregret(beginningofaletter)dissatisfaction/disappointmentwiththeintentionof=intendtodo…removethedustremove=wipeupinsuchasituation=inthiscase=onthisoccasionturnadeafeartoturnablindeyetolookinto=makeasurveylookforwardtolookforwardtosth./doingsth.=expecttodosth.Completethesentenceswiththevocabularieswe’velearntinthewordslist.We’vereceivedtoomanylettersof__________thismonth.Inthis________,itisveryeasytogetscared.We______thatwecannotacceptphoneorders.Ourshop_________sellgoodsfromdoortodoor.Iwasembarrassedinthe_________moment.Weare_________________seeingyouthissummervacation.Themanagerisrequiredto________thematterandtakeaction.Itisimpoliteforasalesmanto_______________acustomer’srequest.Exercisescomplaintsituationregretassistants

Summarizing

ScanningSkimmingVocabulariesawkwardlookingforwardtolookintoturnadeafeartoQuestionsListentothetapecarefully,thenanswerthefollowingquestions.Whodidtheauthorcomplainabout?Whydidtheauthorwritethecomplaint?Whatdidtheauthorwanttheservicemanagertodo?

Summarizing

ScanningSkimmingVocabulariesDearSir/Madam,Muchtomyregret,Iamwritingtoplaceacomplaintagainstoneofyourshopassistants.Yesterdayataboutteno’clockinthemorning,myhusbandandI,andaladyfriendofoursfromtheUS,cametoyourshopwiththeintentionofbuyingsomesouvenirs.Ourfriendaskedoneofyourshopassistants,whosebadgenumberwas15ifIgotitright,toremovethedustfromsomebronzestatues,soshecouldhaveagoodlookatthem.Insuchasituation,itwastheassistant’sdutyeithertodowhatshewasrequestedtoortoexplainwhyshewasunabletocomply.Instead,sherudelyturnedadeafeartotherequestandwalkedawaymurmuringsomethingunpleasant.Greatwasourembarrassmentinsuchanawkwardsituation.Werequireyoulookintothismatterandhavetheshopassistantapologizetoourfriend.Lookingforwardtohearingfromyou.Readtheletterquickly,thenticktrueorfalse.T

orF1ZhuLiwenttotheshoptobuysomesouvenirs.2Theshopassistantdidn’tfollowthecustomer’srequest.3Theshopassistancewasdeaf.4Theshopassistantdidherdutyinapolitemanner.5Themanagerisrequiredtolayofftheshopassistant.TrueorFalseTFFFT

Summarizing

ScanningSkimmingVocabulariesreturnaddressaddressofthewritermailingaddressnameandaddressofthereceiverthesalutationthebodyofthelettercontentpartcomplimentaryclosesignature101RiverRoadNanjing210000(025)22233344March15,2012ServiceManagerBestSouvenirStore168CentreStreetNanjing210000DearSir/Madam,Muchtomyregret,Iamwritingtoplaceacomplaintagainstoneofyourshopassistants.Yesterdayataboutteno’clockinthemorning,myhusbandandI,andaladyfriendofoursfromtheUS,cametoyourshopwiththeintentionofbuyingsomesouvenirs.Ourfriendaskedoneofyourshopassistants,whosebadgenumberwas15ifIgotitright,toremovethedustfromsomebronzestatues,soshecouldhaveagoodlookatthem.Insuchasituation,itwastheassistant’sdutyeithertodowhatshewasrequestedtoortoexplainwhyshewasunabletocomply.Instead,sherudelyturnedadeafeartotherequestandwalkedawaymurmuringsomethingunpleasant.Greatwasourembarrassmentinsuchanawkwardsituation.Werequireyoulookintothismatterandhavetheshopassistantapologizetoourfriend.

Lookingforwardtohearingfromyou.Yoursfaithfully,ZhuLiStructureoftheContentPartbackgrounddescribethesituationproblemexplaincauseandeffectsolutionstatewhatyouwanttobedoneabouttheproblemclosingendwithawishtosolvetheproblem

Summarizing

ScanningSkimmingVocabulariesRetelltheContentoftheComplaintsolutionproblembackgroundyesterdaymorninghusband,friendbuysouvenirsshopassistantturnadeafearwalkawaylookintoapologizeAccordingtothevocabularygiven,pleaseretellthecontentoftheletter.

Summarizing

ScanningSkimmingVocabularies2024/8/6Commonusefulsentencepatternsfor

lettersofcomplaintBeginning

oftheletterIamwritingtocomplainabout/that…Iamwritingtoexpressmydissatisfactionwith…

disappointmentat…Muchtomyregret,Iamwritingto…I’m

notsatisfiedwith…Iwouldliketodrawyourattentionto…I’mhappythat/pleasedwith…,but…2024/8/6Commonusefulsentencepatterns

for

lettersofcomplaintEndoftheletterIrequireyoulookintothismatterand…Ihopethatyoucoulddosomethingto…Iwouldliketoseeasettlementoftheissuesoon.Iwouldverymuchappreciateitifyouwould…Iwouldbemostgratefulifyouwould…2024/8/6PracticeDearSir/Madam,_________________________________(我要写信投诉)acamerawhichIboughtinyourshoplastmonth.Itooksomephotoswithit.ButwhenIgothomeandhadthefilmdeveloped,Ifoundnopicturesatall.______________________________(我对此很不满意).Ihavealreadysentthecamerabacktoyoubypostandstronglyrequirethat______________________________________________

(尽快处理此事).Yourssincerely,XiaoMingIamwritingtocomplainaboutIamverydissatisfiedwithityoudealwiththismatterassoonaspossibleGroupActivityRequirementoftheactivity:Eachgroupconsistsof3-4studentsEachmemberfinishesonepartoftheletter.Thegroupleaderputsthemtogetherandcomestothefronttoreport.TopicOneBackgroundhappytoreceivetherefrigeratorontimesomethingwrongwiththerefrigerationfacilities.Problemfoodstoredintherefrigeratorturnedbadquicklytemperaturearound15℃,standardis0℃-9℃SolutionsendrepairmantofixreplaceanewoneTopicTwoBackgroundliveinafamoushotel,Room5012yesterdayair-conditionercannotbeturneddownorturnedoffProblemrequestfrontdesktosendsomeonetorepairitnoonecamefeelverycoldthewholenightSolutionlookintothemattergiveasatisfyingreplyTopicThreeBackgroundtakeacoachfromDukoutoLijiangthecoachhadmechanicalproblemsProblemthedriverneversolvetheproblemtheywereforcedtoliveinanoldanddirtymoteltoolatetogotosleepSolutionlookintothemattergiveasatisfyingreplyHomeworkReviewthewordsandexpressionslearntinclass.WritealetterofcomplaintaboutQingdaoPricyPrawnsIssue101RiverRoadNanjing210000(025)22233344March15,2012ServiceManagerBestSouvenirStore168CentreStreetNanjing210000DearSir/Madam,Muchtomyregret,Iamwritingtoplaceacomplaintagainstoneofyourshopassistants.Yesterdayataboutteno’clockinthemorning,myhusbandandI,andaladyfriendofoursfromtheUS,cametoyourshopwiththeintentionofbuyingsomesouvenirs.Ourfriendaskedoneofyourshopassistants,whosebadgenumberwas15ifIgotitright,toremovethedustfromsomebronzestatues,soshecouldhaveagoodlookatthem.Insuchasituation,itwastheassistant’sdutyeithertodowhatshewasrequestedtoortoexplainwhyshewasunabletocomply.Instead,sherudelyturnedadeafeartotherequestandwalkedawaymurmuringsomethingunpleasant.Greatwasourembarrassmentinsuchanawkwardsituation.Werequireyoulookintothisthismatterandhavetheshopassistantapologizetoourfriend.Lookingforwardtohearingfromyou.Yoursfaithfully,ZhuLiDearManager,Iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.Butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.Afterweuseditforseveraldays,wefoundthatfoodstoredintherefrigeratorturnedbadquickly.Whenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround15degree,farhigherthanthestandardtemperaturerangefrom0degreeto9degree.Thisproblemhasaffectedournormallife.Wouldyoupleaseletmeknowwhetheryoucansendtherepairmantofixitassoonaspossibleorsendmeanewoneofthesamemodelinaweek.

ThanksforyourconsiderationandI’mlookingforwardtoyourreply.Yoursfaithfully,XXXDearSir/Madam,I’mwritingtocomplainaboutyourhotel.IhadaterriblestayinRoom5012ofyourhotelyesterday.Theair-conditionerinmyroomcouldnotbeturneddownorswitchedoff.WhenIaskedthefrontdesktodosomethingboutit,theylaughedandtoldmeitwasbetterthanbeinghot.Italkedtoyourdutymanagerandshetoldmeshewouldsendsomeonetomyroomimmediately,butnoonecame.Asaresult,IwasverycoldeverytimeIwasintheroom.Ipaidalotformystayinyourhotelandexpectedmuchbetterservicefromsuchawell-knownhotel.Irequireyoulookintothismatterandgivemeasatisfyingreply.Yoursfaithfully,XXXDearSir,Iamwritingtoyouaboutamostunhappyexperience.Yesterday,wetookacoachofyourcompanyfromDukoutoLijiang.Butitstoppedinthemiddleformechanicalproblems.Thedriverandtheticketsellercouldneithersolvedtheproblembythemselvesnorseekedhelpfromothers.Waiteduntilmid-night,wewerearrangedtoliveinaveryoldanddirtymotel,evenwehadtopayfo