English for the Aviation Business 航空商务英语Unit 1课件讲解

电话订座和热线问询TELEPHONERESERVATIONANDHOTLINEENQUIRIES主讲人：张素芹第一单元Unit1广州民航职业技术学院航空商务英语CONTENTS目录第一部分电话订座第二部分TelephoneReservations热线问询HotlineEnquiresDialogue1Dialogue2Dialogue3Dialogue4Dialogue5Dialogue6Dialogue7Dialogue8Dialogue9Dialogue10Dialogue11第一部分电话订座航班座位未满SpaceAvailable航班座位已满SpaceNotAvailable列入候补WaitlistingaPassenger订衔接航班BookingaConnectingFlight变更订座ChangingaReservation取消订座CancellingaReservation要求将座位候补转为订妥RequestingSpaceClearance座位再证实Reconfirmation要求提供婴儿摇篮RequestingaBassinet要求提供特殊餐食RequestingSpecialMeals预订房间HotelReservationsSpaceAvailable航班座位未满Dialogue1space/speis/n.空座；空间cargospace货物吨位available/əˈveiləbl/a.可得到的；可利用的depart/di'pɑːt/vi.

出发dial/'daɪəl/vi.

拨号full/ful/a.客满；满载returnopen回程不定期pretty/'prɪti/adv.

非常；很suit/suːt/vt.适合India/'ɪndɪə/

n.印度Words&ExpressionsSpaceAvailable航班座位未满SpaceAvailable航班座位未满Words&Expressionscontact/'kɒntækt/ vt.联系confirm/kən'fɜːm/ vt.确认JohnF.KennedyAirport（纽约）约翰•肯尼迪机场difference/'dɪfrəns/n.差异；区别timedifference时差departure/dɪ'pɑːtʃə(r)/ n.出发SpaceAvailable航班座位未满(Mr.JohnSmithisgoingbacktoNewYork.Hewantstobookabusinessclassseatonaflightdeparting

sometimenextweek.Hepicksupthephoneanddials

theAirChinaBookingOfficeinBeijing.)Passenger:Hello,isthisAirChina?Agent:Yes,thisistheAirChinaBookingOffice.MayIhelpyou?P:IplantoreturntoNewYork.Iwanttobetheresometimenextweek.It’srathershortnotice.Iamafraid.A:Ithinkthatshouldnotbeaproblem.We’renottoofullatthistimeoftheyear.MayIaskifyoualreadyhaveaticket?P:Yes,Ihaveabusinessclassticketwithreturnopen.A:Thankyou.Justamomentplease,andI’llcheckmycomputer....A:Thankyouforwaiting.Yes,seatsareavailableonCA981onJanuarythe29th,nextSaturday.P:Anyflightbeforeorafterthe29th?SpaceAvailable航班座位未满A:ThereisaflightonWednesday,the26thwhichoffersthesameservice,butthebusinessclassisprettyfull.Thenextflightafterthe29thisonWednesday,Februarythe2nd,theweekafternext.P:CA981nextSaturdaysuitsmeallright.I’llbookthat.Makethatabusinessclassseat,please.A:Allright,sir.CA981onJanuarythe29th,nextSaturday,onebusinessclassseatfromBeijingtoNewYork.P:Yes,that’sright.A:Thankyou.Wouldyouspellyourfamilyname,please?P:It’sS-M-I-T-H.A:Isthat“S”asinsugar,“M”asinMary,“I”asinIndia,“T”asinTom,“H”asinHenry?P:Yes,that’scorrect.A:Thankyou.Wouldyouspellyourfirstname,please?P:J-O-H-N.SpaceAvailable航班座位未满A:Thankyou,Mr.Smith.MayIhaveatelephonenumberinBeijing,wherewecancontact

you?P:Yes,I’mstayingatBeijingHotel.A:Thankyou.MayIhaveyourroomnumber,please?P:Ten-eleven.A:1-0-1-1.Thankyou.Ifyou’dliketomakeanote,I’llrepeatyourreservation.I’veconfirmed

onebusinessclassseatonCA981onJanuarythe29th,nextSaturday.ItleavesBeijingat1:00intheafternoonandarrivesatJohnF.KennedyAirport,NewYork,at1:30intheafternoon,onthesamedaybecauseofthetimedifference.Pleasebesuretocheck-inatleast2hoursbeforedeparturetime.P:Iwill.A:IsthereanythingelseIcandoforyou?P:No.That’sall.A:ThankyouforflyingAirChina.Haveanicetrip.SpaceNotAvailable航班座位已满Dialogue2urgent/'ɜːdʒənt/ n.紧急的unfortunately/ʌn'fɔːtʃənətli/adv.令人遗憾地；不幸地fully/'fʊli/ adv.完全地；充分地refer(to)/rɪ'fɜː(r)/ vi.参考；查看single/'sɪŋɡl/ a.仅有的；单一的tourist/'tʊərɪst/ n.游客standby/'stændbaɪ/ vt.列入候补名单firm/fɜːm/ n.坚持的；强硬的case/keɪs/ n.案例；情况inthatcase那样的话Dragonair/'dræɡəneə(r)/ 港龙航空（现更名为国泰港龙

航空公司CathayDragon）Words&ExpressionsSpaceNotAvailable航班座位已满SpaceNotAvailable航班座位已满(Mr.SimonK.WonghastoleaveBeijingforHongKongonurgent

businessandhewantstheearliestpossibleflight.HecallstheAirChinaBookingOfficetoreserveaseat,butunfortunately

theflightisfully

bookedandheisthenreferredtootherairlines.)A:Hello,thisistheAirChinaBookingOffice.MayIhelpyou?P:Yes,please.I’dliketobookaneconomyclassseatfromBeijingtoHongKongonaflightdepartingearlythismorning.A:Thankyou.CA101departedforHongKongat8:00thismorningandtheearliestflightisCA111leavingat9:35thismorning.P:I’llbookthatflight.A:Justamomentplease,andI’llcheckmycomputer....A:Thankyouforwaiting.I’mafraidthereisnotasingleseatleftonthatflight.P:Notevenafirstclassseat?A:No,I’mafraidnot.Wearenowinthetouristseason.Atthistimeoftheyear,reservationsshouldbemadeatleasttwoweeksbeforetheflightdeparturedate.SpaceNotAvailable航班座位已满P:Iknow,it’srathershortnotice.MybosscalledmefromHongKongearlythismorningandtoldmethatsomeurgentbusinesshasjustcomeup.ImustreturntoHongKongassoonaspossible.A:Itsoundsveryurgent.MayIsuggestthatyougototheairportandstandbyfortheflight?P:Idon’twanttotakeanychancesandIwouldlikeafirmbookingontheflight.A:Inthatcase,whynottryDragonair?TheirflightKA907leavesat10:10inthemorningandarrivesinHongKongat1:55intheafternoon.P:Iwill.Bytheway,doyouknowtheirnumberforreservations?A:Justasecondplease,andI’llcheckforyou.A:Thankyouforwaiting.Ihavethenumberforyou,6-0-1-6-8-9-9-04.IsthereanythingelseIcandoforyou?P:No.Thankyouverymuch.A:Youarewelcome.WaitlistingaPassenger列入候补Dialogue3waitlist/'weɪtˌlɪst/ vt.把……列入候补sake/seɪk/ n.缘故；为了forthesakeof 为了...的利益protection/prə'tekʃn/ n.保护prefer/prɪ'fɜː(r)/ v.宁要；喜欢completely/kəm'pliːtli/ adv.完全地sell/sel/ vi.出售sellout 卖完cancellation/kænsə'leɪʃn/ n.取消list/lɪst/ n.名单beg/beɡ/ vt.请求；恳求pardon/'pɑːdn/ n.原谅；宽恕Ibegyourpardon? 请您再说一遍（我没有听清）Words&ExpressionsWaitlistingaPassenger列入候补WaitlistingaPassenger列入候补(Mr.BorisBottomewantstobookCA929onFebruarythe14thfromShanghaitoTokyobuttheflightisfullybooked.Thereservationsagentputshimonthewaitinglistandconfirmsthe15thforthesakeofprotection.)P:AirChina?A:Yes,thisistheAirChinaShanghaiBookingOffice.MayIhelpyou?P:Couldyoupleasemakeareservationforyourflight929onFebruarythe14th?A:Yes.HowmanyseatsdoyouwantonCA929fromShanghaitoTokyoonFebruarythe14th?P:Onlyoneseat,please.A:Wouldyoupreferfirstclassoreconomyclass?P:Economyclass,please.A:Thankyou.Justamomentplease,andI’llcheck....WaitlistingaPassenger列入候补A:Thankyouforwaiting.I’mafraidCA929onthe14thiscompletelysoldout.IshowtwolargetouristgroupsareconfirmedonthatflightfromBeijingtoTokyo.However,theremaybeacancellation.MayIplaceyouonthewaiting

list

forthe14th?P:Whatarethechances?A:Ican’tsayforsureatthismoment,butwe’llseewhatwecandoforyou.P:Okay.Putmynameonthewaitinglist.A:Thankyou.JustincasetherearenocancellationsforCA929onthe14th,mayIconfirmyouonCA929onthe15thforthesakeofprotection?P:Yes,pleasedo.A:Thankyou.MayIhaveyourlastname,please?P:It’sB-O-T-T-O-M-E.WaitlistingaPassenger列入候补A:Isthat“B”asinboy,“O”asinocean,“T”asinTom,“M”asinMary,“E”asinEdward?P:That'sright.A:Ibegyourpardon?P:Twenty-twoforty.A:Roomnumber2-2-4-0.P:That’scorrect.A:Thankyou.Ifyou’dliketomakeanote,I’llrepeatyourreservation.I’veputyournameonthewaitinglistforCA929onthe14thandI’veconfirmedoneeconomyclassseatonCA929onthe15thfromShanghaitoTokyo.WhenwecanreserveaseatonCA929onthe14th,we’llcallyou.IsthereanythingelseIcandoforyou?P:No.Thankyou.A:ThankyouforflyingAirChina.BookingaConnectingFlight订衔接航班Dialogue4connect/kə'nekt/ vt.衔接；连接Houston/ˈhju:stən/ n.休斯敦（美城市）non-stop/nɒnstɒp/ a.直达的；中途不停的connection/kəˈnekʃn/ n.衔接；衔接航班direct/dɪˈrekt/ a.直达的purchase/'pɜːtʃəs/ vt.购买terminate/'tɜːmɪneɪt/ vi.终止；结束via/'vaɪə/ prep.经过；取到；通过ContinentalAirlines 美国大陆航空公司（COA）domestic/də'mestɪk/a.国内的schedule/'ʃedjuːl/n.时刻表SouthwestAirlines 美国西南航空公司（SWA）intermediate/ˌɪntə'miːdiət/ a.中间的Phoenix/'fiːnɪks/ n.凤凰城（美）SaltLakeCity盐湖城（美）Words&ExpressionsBookingaConnectingFlight订衔接航班BookingaConnectingFlight订衔接航班(Mr.RobertHaydenwantstoflyfromBeijingtoHouston.Therearenonon-stop

flightsbetweenthetwocitiesandhehastomakeaconnection

inSanFrancisco.)A:Goodmorning,theAirChinaBookingOffice.MayIhelpyou?P:IwanttogotoHouston.Doyouhavea

direct

flightfromBeijingtoHouston?A:Iamafraidnot.WeflyonlytoSanFrancisco.However,I’llbegladtoreserveagoodconnectingflightforyou.P:Thankyou.A:Doyoualreadyhaveaticket?P:No,Iwill

purchase

oneafterIamconfirmedontheflight.A:Thankyou.Whenwouldyouliketoleave?P:IplantoleavenextThursday,the19thofMarch.A:NextThursday,the19thofMarch.P:That’sright.A:Thankyou.Justamomentplease,andI’llcheckmycomputer....BookingaConnectingFlight订衔接航班A:Thankyouforwaiting.Wouldyouliketoflyfirstclassoreconomyclass?P:Economy,please.A:Thankyou.AirChinaterminatesinSanFranciscoandyouneedtomakeaconnectionthere.I’vegottwoconnectingflights,oneviaContinentalAirlinesandtheotherviaSouthwestAirlines.P:IwanttoarriveinHoustonasearlyaspossible.A:Let’sseewhatwecandoforyou.TheContinentalAirlinesflight1476isadirectflight.ItleavesSanFranciscoat2:30intheafternoonandarrivesinHoustonat8:35intheevening.OurflightCA985leavesBeijingat2:20p.m.andarrivesinSanFranciscoat11:55a.m.Youhavemorethantwohourstomaketheconnection.Ittakes1hourand45minutestoconnectfromaninternationalflighttoadomestic

flightatSanFranciscoInternationalAirport.So,youhaveenoughtimetomakeit.P:What’stheschedulefortheSouthwestAirlinesconnectingflight?BookingaConnectingFlight订衔接航班A:TheSouthwestAirlinesflight1583leavesSanFranciscoat3:00p.m.andarrivesinHoustonat10:40p.m.Theflighthastwointermediatestops.TheyarePhoenix

andSaltLakeCity.P:IprefertheContinental’sdirectflight.A:Thankyou.MayIknowhowmanyseatsyouwanttoreserve?P:Justoneseat.A:Thankyou.Wouldyoupleasespellyourfullname?P:RobertHayden.R-O-B-E-R-TH-A-Y-D-E-N.A:Thankyou,Mr.Hayden.MayIalsohaveyourtelephonenumberincaseweneedtocallyou?P:IamcallingfromTianjin.Mynumberhereis23455879.A:Thankyou.MayIbookareturnflightforyou?P:No.Iwon’tbeneedingone.BookingaConnectingFlight订衔接航班A:Isee.Mr.Hayden,ifyou’dliketotakeanote,Iwillrepeatyourreservation.I’veconfirmedoneeconomyclassseatonCA985nextThursday,the19thofMarch.ItleavesBeijingat2:20p.m.andarrivesinSanFranciscoat11:55a.m.onthesamedaybecauseofthetimedifference.FromSanFranciscotoHouston,I’veconfirmedoneeconomyclassseatontheconnectingflight,theContinentalflight1476.ItleavesSanFranciscoat2:30p.m.andarrivesinHoustonat8:35p.m.IsthereanythingelseIcandoforyou?P:CanIhavemybaggagecheckedthrough?A:Yes,butyou’dbetterremindourcheck-inagenttodothatwhenyoucheckinyourbaggageatBeijingCapitalAirport.P:OK.Thankyouverymuch.That’sall.A:ThankyouforflyingAirChina.ChangingaReservation变更订座Dialogue5LosAngeles/lɔs'ændʒələs/ n.洛杉矶（美国城市）itinerary/aɪ'tɪnərəri/ n.旅程；旅行计划pull(out)/pʊl/ vt.调出；取出portion/'pɔːʃn/ n.一段；一部分UnitedAirlines 美国联合航空公司（美联航，UAL）remain/rɪ'meɪn/ vi.保持dueto 由于；因为gain/ɡeɪn/ vt.获得；得到additional/ə'dɪʃənl/ a.额外的；附加的reissue/riː'ɪʃuː/ vt.重新开票recalculate/'riː'kælkjʊleɪt/vt.重新计算valid/'vælɪd/ a.有效的Words&ExpressionsChangingaReservation变更订座ChangingaReservation变更订座(MissWendyVogthasbookedflightsfromNewYorktoShanghaiandback.ShewantstochangeherbookingassheplanstoreturntoLosAngelesbywayofHongKong.)P:Hello,isthisAirChina?A:Yes.ThisistheAirChinaNewYorkOffice.MayIhelpyou?P:Yes,please.IamscheduledonyourflightsfromNewYorktoShanghaiandbackfromShanghaitoNewYork.Ineedtochangemyreturntrip.IwanttogobacktoLosAngeles

viaHongKong.Couldyoupleasearrangethenewitinerary

forme?A:Certainly.Willyoupleasegivemeyourfullname?P:WendyVogt.W-E-N-D-YV-O-G-T.A:Thankyou,MissVogt.MayIalsohaveyourdeparturedatefromNewYorktoShanghai?Ineedtheinformationtopulloutyourreservationrecordinmycomputer.P:The4thofMay.A:Thankyou.PleasewaitforamomentandI’llcheck....ChangingaReservation变更订座A:Thankyouforwaiting.IshowthatyouhavereservedabusinessclassseatonCA982onthe4thofMayfromNewYorktoShanghaiandCA981onthe11thofMayfromShanghaitoNewYork.P:That’sright.Pleasechangemyreturntrip.A:Certainly.FirstIhavetocanceltheportionfromShanghaitoNewYorkinyourrecord.Justasecond,please....A:Thankyouforwaiting.WhenwouldyouliketoleaveShanghaiforHongKong?P:I’llstayinShanghaiforthreedaysandI’llleaveonthe9th.A:AirChinahasnoflightbetweenShanghaiandHongKongbutChinaEasternAirlinesoffersseveralflightsdaily.Doyoupreferamorningflightoranafternoonflight?P:Anafternoonflightplease.Betterreserveabusinessclassseatforme.ChangingaReservation变更订座A:I’mafraidChinaEasternAirlinesprovidesnobusinessclassforitsflightbetweenShanghaiandHongKong.Wouldyouliketotakeafirstclassseat?P:Yes.CanyoualsobookabusinessclassseatformefromHongKongtoLosAngeles?A:Sure.WouldyoupleasetellmewhenyouplantoleaveHongKong?P:Onthe11th.I’llspendonedaythere.A:PleasewaitasecondandI’llcheck....A:Thankyouforwaiting.TheUnitedAirlinesflight2leavesHongKongat8:50p.m.andarrivesinLosAngelesat9:35p.m.Isthatflightokay?P:That’sokay.ChangingaReservation变更订座A:Thankyou.Ifyouwouldliketotakeanote,I’llrepeatyournewreservation.YourreservationfromNewYorktoShanghairemainsunchangedandthereturnportionfromShanghaitoNewYorkiscancelled.Instead,I’veconfirmedonefirstclassseatontheChinaEasternAirlinesflightMU709onthe9th.ItleavesShanghaiat4:00p.m.andarrivesinHongKongat6:30p.m.I’vealsoconfirmedabusinessclassseatontheUnitedAirlinesflight2onthe11th.ItleavesHongKongat8:50a.m.andarrivesinLosAngelesat9:35a.m.8thesameday.Duetotimedifference,you’llgain16hours.P:Isee.A:Doyoualreadyhaveaticket?P:Yes,aroundtripticket.ChangingaReservation变更订座A:Inthatcase,wouldyoumindbringingyourtickettoourofficeassoonaspossible?Theremaybeanadditional

chargeforthisnewitineraryandtheticketmustbereissued.P:CouldyoutellmehowmuchIhavetopay?A:I'mafraidwedon’thavethenewfareforyouatthemomentbecausewehavetoseeyourticketfirstandrecalculate

thefare.Bytheway,mayIaskifyouareholdinga

valid

passportandvisa?P:Yes.A:IsthereanythingelseIcandoforyou?P:No.That’sall.Thankyou.A:Youarewelcome.Haveanicetrip.CancellingaReservation取消订座Dialogue6reconfirmation/riːkənfə'meɪʃən/ n.再证实；再确认result/rɪ'zʌlt/ n.结果ma’am/'mæm,mɑːm/ n.夫人；女士retrieve/rɪ'triːv/ vt.取回；调出entire/ɪn'taɪə(r)/ a.整个的；完全的indicate/'ɪndɪkeɪt/ vt.说明；指明failure/‘feɪljə(r)/ n.失败；未能reconfirm/ˌrɪːkən'fɜːm/ vt.再证实；再确认request/rɪ'kwest/ vt.要求；请求automatic/ɔːtə'mætɪk/ a.自动的no-show误机旅客（go-show到机场等待的候补旅客）heavily/'hevɪli/ adv.大量的prior/'praɪə(r)/ adv.在前；事先priorto 在……之前Words&ExpressionsCancellingaReservation取消订座CancellingaReservation取消订座(Mrs.MaggieBuckle‘sreservationfromBeijingtoHongKongiscancelledbecausetheAirChinaBookingOfficeinBeijingdidnotreceiveareconfirmation72hoursbeforeflightdeparture.Asa

result,shehastotakeanextdayflight.)A:Goodmorning!ThisistheAirChinaBookingOffice.MayIhelpyou,ma’am?P:I’mscheduledonyourflightCA101fromBeijingtoHongKongtomorrowmorning.I’dliketomakesurethatthereisnoproblemwithmyreservation.A:I’llbehappytocheckforyou.Ineedtoretrieveyourreservationrecordinmycomputerfirst.MayIhaveyourlastname,please?P:Buckle.It’sB-U-C-K-L-E....A:Thankyouforwaiting,Mrs.Buckle.YourrecordshowsthatyourreservationfromBeijingtoHongKonghasbeencancelled.CancellingaReservation取消订座P:What?MytravelagentinFrankfurttoldmethathehadreservedmyseatfortheentire

itineraryfromFrankfurttoBeijingandfromBeijingtoHongKongand‘mholdingaconfirmedticketindicatingthatIamonCA101departingat8:00a.m.tomorrow.A:Ibelievethatthecancellationisduetoyourfailuretoreconfirm.Passengersarerequested

toreconfirmtheirseatsatleast72hoursbeforeflightdepartureiftheybreaktheirjourneyatanypoint.Failuretodothatwillresultinautomaticcancellation.P:AreyoutryingtotellmethatIcan’tgetontheflighttomorrowmorning?A:I’msorry,ma’am.Seatsarenotavailableontomorrow’sCA101.P:It’stoobadthatIdidn’tnoticethereconfirmationrule.A:I’msorry,ma’am.Thisinformationiswritteninyourticket.WouldyoulikemetoreserveaseatforyouonCA191tomorrow?Itleavesat11:15a.m.CancellingaReservation取消订座P:Doyouexpectanyno-showsforCA101tomorrowmorning?Ifso,I’dliketostandbyattheairport.A:TheroutebetweenBeijingandHongKongisheavilytraveledalltheyearround.Yourchancesarenottoogood.P:Allright,ifthisisthebestyoucandoforme.A:Thankyou,ma’am.YouareconfirmedonCA191tomorrow,Februarythe11th.ItleavesBeijingat11:15a.m.andarrivesinHongKongat2:45p.m.MayIhaveyourtelephonenumberinBeijingwherewecancallyou?P:YoucanreachmeatJianGuoHotel.Myroomnumberiselevenforty-nine.A:1-1-4-9.Pleasecheck-inatleast2hourspriortoflightdeparture.IsthereanythingelseIcandoforyou?P:No,thanks.A:Youarewelcome.ThankyouforflyingAirChina.RequestingSpaceClearance要求将座位候补转为订妥Dialogue7clearance/'klɪərəns/ n.（空座）订妥party/'pɑːti/n.一组；一伙人Copenhagen/ˌkəupən'heiɡən/ n.哥本哈根（丹麦首都）BritishAirways英国航空公司（BAW）SAS(ScandinavianAirlines) 斯堪的纳维亚（北欧）航空公司HeathrowAirport（英）希斯罗机场message/'mesɪdʒ/ n.消息；电文OrlyAirport（法）奥利机场Words&ExpressionsRequestingSpaceClearance要求将座位候补转为订妥RequestingSpaceClearance要求将座位候补转为订妥(Mr.LiMing,andhisparty

of8wereputonthewaitinglistfortheflightsfromLondontoCopenhagen

via

BritishAirwaysandfromCopenhagentoParisviaSAS.HecallstheAirChinaBookingOfficeinBeijingtocheckiftheirreservationshavebeenconfirmed.)P:Hello,mayIspeaktoMr.WangJianoftheAirChinaBookingOffice?A:Thisishe.MayIhelpyou?P:ThisisLiMingfromGrandAdvertisementCorporation,BeijingBranch.A:Hello,Mr.Li.HowcanIhelpyou?P:Oh,yes.I’mcallingaboutourflightreservations.Wehaverequested8economyclassseatsontheBritishAirwaysflightfromLondontoCopenhagenandontheSASflightfromCopenhagentoParisandIwanttocheckifourreservationshavebeenconfirmed.A:Certainly.MayIhavetheflightnumberandthedeparturedatefortheAirChinaflightwhichyouhavereserved?RequestingSpaceClearance要求将座位候补转为订妥P:WehaveconfirmedonCA937onthe27thofMarchfromBeijingtoLondonandonCA934onthe4thofAprilfromParistoBeijing.A:Thankyou.CA937onthe27thandCA934onthe4th.MayIhavethefullnameofoneofthepassengersinthegroup?P:I’mapassengermyselfinthegroup.A:Thankyou.Justamomentplease,andI’llgetyourreservationrecord....A:Thankyouforwaiting.We’vegotareplyfromBritishAirways.Sixeconomyclassseatshavebeenconfirmedontheirflight804.ItleavesLondonHeathrowAirportat8:25a.m.andarrivesinCopenhagenat11:15a.m.Theother2seatsarestillwaitlisted.WehavealsoreceivedamessagefromSAS.Theyhaveconfirmed8economyclassseatsontheirflight563.ItleavesCopenhagenat9:10a.m.andarrivesinParisOrlyAirportat11:05a.m.RequestingSpaceClearance要求将座位候补转为订妥P:Whatarethechancesforthe2unconfirmedseats?Weareveryconcernedabouttheseseats.Youknow,we’lltraveltogetherasawholegroup.A:Atthismoment,wecan’tsayforsure.However,we’lltryasmuchaspossibletogetthe2seatsconfirmed.We’llcontacttheBritishAirwaysOfficeinBeijingandaskthemforhelp.Assoonaswehaveananswerforyou,we’llcallyouback.P:Thankyouverymuch.A:Youarewelcome.Reconfirmation座位再证实Dialogue8SanFrancisco 旧金山（美国加利福尼亚西部港市）Atlanta/ætˈlæntə/n.（美）亚特兰大incase万一；以妨；如果HolidayInn假日酒店Words&ExpressionsReconfirmation座位再证实Reconfirmation座位再证实(MissAngnesMendozahasjustarrivedinSanFranciscofromAtlanta.ShewantstoreconfirmherconnectingflighttoShanghaiviaAirChina.)P:Hello,isthisAirChina?A:Yes,thisistheAirChinaSanFranciscoOffice.MayIhelpyou?P:Oh,yes.I’vejustarrivedinSanFranciscofromAtlanta.WillyoupleasecheckmyconnectingflighttoShanghaithedayaftertomorrow,yourflight986?IbookeditthroughmytravelagentinAtlanta.A:Certainly.Thedayaftertomorrow,thiscomingThursday,the16thofFebruary,ourflightCA986?P:That’sright.A:Wouldyoupleasespellyourfullnameforme?P:AngnesMendoza.It’sA-N-G-N-E-SM-E-N-D-O-Z-A.A:Thankyou.Justamomentplease,andI’llpulloutyourreservationrecordinmycomputer....Reconfirmation座位再证实A:Thankyouforwaiting.Hereweare.MycomputershowsthatyouareconfirmedonCA986onthe16thandI’vereconfirmedyourreservation.CA986leavesSanFranciscoat1:20p.m.andarrivesinShanghaiat9:10p.m.thenextday.MayIhaveyourtelephonenumberinSanFranciscoincaseweneedtocallyou?P:I’mstayingattheHolidayInn.Thenumberis4157719089andtheroomis1140.A:Phonenumber,4-1-57-7-19-0-8-9androomnumber1-1-4-0.P:That’scorrect.A:MayIaskifyoualreadyhaveaticket?P:Yes,mytravelagenthasticketedmeformyentirejourney.A:That’sfine.PleasecheckinatSanFranciscoInternationalAirportatleast2hoursbeforethedeparturetime.IsthereanythingelseIcandoforyou?P:Isupposenot.Thankyou.A:ThankyouforflyingAirChina.RequestingaBassinet要求提供婴儿摇篮Dialogue9bassinet/bæsɪˈnet/ n.婴儿摇篮immediately/ɪˈmiːdiətli/ adv.立刻地；马上地diaper/ˈdaɪəpə(r)/ n.尿布travellight 少带行李旅行complimentary/ˌkɒmplɪˈmentri/ a.免费的definitely/ˈdefɪnətli/adv.一定地；肯定地handle/ˈhændl/vt.处理Words&ExpressionsRequestingaBassinet要求提供婴儿摇篮RequestingaBassinet要求提供婴儿摇篮(Ms.WuFantakesatriptoShanghaiwithherbabywhoisonly6monthsold.ShecallstheAirChinaSanFranciscoOfficetoconfirmabassinetforherbabyassheforgotaboutitwhenshebookedherflight.)P:Hello!A:Goodafternoon!ThisistheAirChinaOffice.WhatcanIdoforyou?P:Iwanttoconfirmabassinetformybaby.A:I’mafraidIcan’tconfirmforthebassinetimmediately.We’llmakearequestfirstandthenweshouldbeabletoreceiveaconfirmationfromourcheck-incounterattheairporttomorrow.Haveyouconfirmedyourseatontheflight?P:Yes,theflightCA986onthe4thofMay.A:MayIhavethespellingofyourname?Ineedittoretrieveyourcomputerreservationrecord.P:WuFan.W-UF-A-N.RequestingaBassinet要求提供婴儿摇篮A:Thankyou.Justamomentplease,andI’llcheckyourrecord....A:Wouldyoulikeustoarrangetohavebabyfood,milkanddiapersforyouduringtheflight?P:Yes.Doyouprovidepaperdiapersandfreshmilkonboard?A:Certainly,ma’am.P:It’sgoodtotravellight.Doyouchargemeforthat?A:No,theyarecomplimentary.P:Pleasemakesurethatabassinetwillbedefinitelyavailableforme.A:Itshouldnotbeaproblem.I’msurethatthearrangementswillbeproperlyhandled.Youcandependonus.P:Thankyou.RequestingaBassinet要求提供婴儿摇篮A:Mycomputershowsyouhavenotgotyourticketsyet.P:NotyetbutI’llpurchasethemassoonaspossible.A:Ifyou’dliketomakeanote,I’llrepeat