全球远程医疗行业市场前景及投资研究报告-培训课件外文版2024.6迈瑞

DIGITAL

&

TRENDSTelemedicineCHAPTER

01OverviewAnnualnumberofusersofonlinedoctorconsultationsworldwidefrom2017to2028(inmillionusers)Numberofusersofonlinedoctorconsultationsworldwide2017-2028Inmillionusers02040608010012014020172018201920202021202220232024202520262027202826.8240.7657.6581.0798.02101.99111.08116.73120.9124.83128.05130.414Description:Theonlinedoctorconsultationssegmentofthedigitalhealthmarketwasforecasttocontinuouslyincreasebetween2024and2028byintotal13.7millionusers(anincreaseof11.74percent).AsignificantjumpinthenumberofusersoftelemedicinewasrecordedaftertheoutbreakoftheCOVID-19pandemicandtheneedtosociallydistance.ReadmoreNote(s):Source(s):Penetrationrateofonlinedoctorconsultationsworldwidefrom2017to2028Penetrationrateofonlinedoctorconsultationsworldwide2017-2028Inpercent0.80.00.20.40.61.01.21.41.61.82017201820192020202120222023202420252026202720280.370.560.781.091.31.341.451.511.551.581.611.635Description:Thepenetrationrateofonlinedoctorconsultationswasforecasttoincreasebetween2024and2028byasmallamount.Thelargestincreaseintheshareofusersutilizingonlinedoctorconsultationswasobservedbetween2019and2020,duetotheCOVID-19pandemicandtheneedtoencouragesocialdistancing.ReadmoreNote(s):Source(s):Shareofcoveredpeoplewhousedtelehealthforphysician/GPservicesworldwidein2021,byregionInsuredmembersusingtelehealthservicesworldwidein2021,byregionShareofinsurers20%to29%40%None10%Lessthan10%20%10%to19%30%30%to49%50%50%to74%75%ormore80%0%60%

70%90%100%GlobalLatinAmerica6%5%66%77%76%19%5%

2%2%5%7%

2%

4%AsiaPacific4%14%5%

1%1Europe8%53%27%6%4%

2%MiddleEastandAfrica76%21%3%6Description:In2021,77percentofinsurersinLatinAmericareportedlessthantenpercentofinsuredmembersutilizedtelehealthforphysician/GPservices,while76percentofinsurersintheAsiaPacificregionreportedthesame.Globally,onlytwopercentofinsurersreportedthat75percentormoreinsuredpeoplehadutilizedtelehealthservicesin2021.ReadmoreNote(s):Worldwide;JulytoSeptember,2021;209respondents;LeadinginsurersSource(s):ThinkingAheadInstitute;WillisTowersWatsonDistributionofavailabilitytoaccesstelehealth/telemedicineservicesasof2021,byregionandvendorAvailabilityoftelehealth/telemedicineservicesin2021,byregionandvendorShareofinsurersAvailablethroughathird-partyvendor/partnerAvailablethroughanownedentity10%

20%

30%Notavailable/offered70%

80%0%40%50%60%90%100%GlobalLatinAmericaAsiaPacificEurope13%75%12%34%58%8%5%82%13%18%77%5%MiddleEastandAfrica

1%59%40%7Description:In2021,82percentofhealthinsurersinAsiaPacificreportedthattelehealth/telemedicineserviceswasavailabletotheirmembersthroughathirdpartyvendor/partners.Ontheotherhand,12percentofinsurersworldwidementionedthattheydidnotoffertelehealth/telemedicineservicestotheirmembers.ReadmoreNote(s):Worldwide;JulytoSeptember,2021;209respondents;LeadinginsurersSource(s):ThinkingAheadInstitute;WillisTowersWatsonShareofinsurersprovidersofferingtelehealththroughtheircurrentplansworldwidein2021,byregionPrevalenceofinsurersofferingtelehealthservicesasof2021,byregionYes–acrossallplans/portfolioYes–onlyforselectplans/clientsNo–butexpecttoaddin2022No–notexpectedtobeaddedsoon120%100%80%60%40%20%0%2%8%2%10%10%10%21%2%30%21%28%31%17%50%87%68%52%27%21%GlobalLatinAmericaAsiaPacificEuropeMiddleEastandAfrica8Description:In2021,87percentofhealthinsuranceproviderssurveyedinLatinAmericaofferedtelehealthservicesacrossallplans/portfoliostotheirclients,thehighestregionalshareglobally.Ontheotherhand,31percentofinsurersfromtheMiddleEastandAfricaregionmentionedthatcurrentlytheydidnotprovidetelehealthservicesthroughtheircurrentplansbutexpectedittobeaddedin2022.ReadmoreNote(s):Worldwide;JulytoSeptember,2021;209respondents;LeadinginsurersSource(s):ThinkingAheadInstitute;WillisTowersWatsonPotentialtimesavedperyearformedicalappointmentsthroughusingtelemedicineinselectedcountriesworldwideasof2023(inminutes)Potentialtimesavedthroughtelemedicineworldwide2023TimesavedinconservativeestimateTimesavedinoptimisticestimate4003503002502001501005036233224915815311797939292827536353227222220200AustraliaItalyFranceSwedenSpainGermanyUnitedKingdomSwitzerlandJapanUnitedStates9Description:AccordingtoareportcarriedoutbytheConsumerChoiceCenterin2023,telemedicinehadthegreatestpotentialfortimesavingsinhealthcareinAustralia.ItwasestimatedinthemostoptimisticscenariothoseinAustraliacouldsaveupto362minutes,orjustoversixhours,eachyear.Eveninaconservativeestimate,Australianscouldsavealmostanhouranhalfwithanuptakeintelemedicineuse.ReadmoreNote(s):Worldwide;2023Source(s):ConsumerChoiceCenterPotentialtimesavedforchronicpatientsperyearthroughusingtelemedicineinselectedcountriesworldwideasof2023(inminutes)Potentialtimesavedforchronicpatientsthroughtelemedicineworldwide2023TimesavedinconservativeestimateTimesavedinoptimisticestimate60050040030020010005674444433732431731671511511281191008473553938343427SwitzerlandItalyGermanyAustraliaSwedenJapanUnitedKingdomUnitedStatesFranceSpain10Description:AccordingtoareportcarriedoutbytheConsumerChoiceCenterin2023,amongchronicpatientstelemedicinehadthegreatestpotentialfortimesavingsinhealthcareinItaly.ItwasestimatedinthemostoptimisticscenariothosesufferingfromchronicconditionsinItalycouldsaveupto567minutes,whichisalmost9.5hoursperyear.Eveninaconservativeestimate,Italianswithachronicconditioncouldsaveovertwohourswithanuptakeintelemedicineuse.

ReadmoreNote(s):Worldwide;2023Source(s):ConsumerChoiceCenterCHAPTER

02MarketTopfundeddigitalhealthcategoriesworldwideinthefirsthalfof2021(inbillionU.S.dollars)Topfundedglobaldigitalhealthcategories2021FundinginbillionU.S.dollars1.5

2.00.00.51.02.53.03.54.04.5TelemedicineWellness4.21.7mHealthapps1.6Analytics1.5Clinicaldecisionsupport1.112Description:Thisstatisticshowsthetopfundeddigitalhealthcategoriesworldwideduringthefirsthalfof2021.Inthisperiod,4.2billionU.S.dollarsoffundingwasprovidedfortelemedicinewhichmadeitbyfarthemostfundedcategory.ReadmoreNote(s):Worldwide;2021Source(s):MercomCapitalRevenueintheDigitalHealthmarketfordifferentsegmentsWorldwidefrom2017to2027(inbillionU.S.dollars)RevenueintheDigitalHealthmarketWorldwide2017-2027DigitalFitness&Well-BeingeHealth160146.83135.07140120122.62109.98109.599.9996.9410090.5881.6781.2376.1880604020073.2164.0962.2457.2947.6544.3933.5434.2526.423.119.12017201820192020202120222023202420252026202713Description:Therevenueisforecasttoexperiencesignificantgrowthinallsegmentsin2027.Thisreflectstheoveralltrendthroughouttheentireobservationperiodfrom2017to2027.Itisestimatedthattherevenueiscontinuouslyrisinginallsegments.Inthisregard,theDigitalFitness&Well-Beingsegmentachievesthehighestvalueof146.83billionU.S.dollarsin2027.ReadmoreNote(s):WorldwideSource(s):MarketInsightsRevenueoftheonlinedoctorconsultationssegmentofthedigitalhealthmarketworldwidefrom2017to2028(inbillionU.S.dollars)Revenueoftheonlinedoctorconsultationsmarketworldwide2017-2028InbillionU.S.dollars05101520253035402017201820192020202120222023202420252026202720284.467.3110.5215.3520.0120.823.7526.2928.7431.2833.6335.8314Description:Globalrevenueinthe'OnlineDoctorConsultations'segmentofthedigitalhealthmarketwasforecasttocontinuouslyincreasebetween2024and2028by9.5billionU.S.dollars(anincreaseof36.14percent).Aftertheeleventhconsecutiveincreasingyear,revenueisestimatedtoreach35.83billionU.S.dollarsandthereforeanewpeakin2028.ReadmoreNote(s):Source(s):CHAPTER

03NorthAmericaShareofadultsintheUnitedStateswhousedselecteddigitalservicestomanagetheirhealthfrom2016to2021DigitalservicesusedtomanagehealthintheU.S.2016-2021Mobilephone/tabletapplicationElectronichealthrecordsWearabletechnologySocialmediaandonlinesupprtcommunities/resourcesVirtualconsultationwithamedicalproviderRemotepatientmonitoringtotracksymptomsoraconditionthatissharedwithamedicalprofessionalChatbot/voice-enabledtechnologyDigitaltherapeutics60%50%40%30%20%10%0%48%43%35%33%33%32%31%31%29%27%21%20%19%18%18%17%16%16%12%12%10%10%8%7%7%6%3%3%201620182020202116Description:AccordingtoasurveyofadultsintheUnitedStatesin2021,lessthantwoin10respondentsreportedusingmobilephoneortabletapplicationstomanagetheirhealth.Thisrepresentsadecreasefromthepreviousyearwhen35percentofrespondentsreportedusingmobileappstomanagetheirhealth.Bycomparison,thenumberofrespondentsengaginginvirtualconsultationswiththeirmedicalprovidersgrewfromsevenpercentin2020to35percentin2021.

ReadmoreNote(s):UnitedStates;2016to2021;18yearsandolderSource(s):AccentureShareofphysicianpracticeswithtelehealthfunctionalityintheUnitedStatesasof2020,byspecialtyPhysicianpracticeswithtelehealthfunctionsintheU.S.in2020,byspecialtyShareofpracticeswithtelehealthmodality30%

40%

50%0%10%20%60%70%80%90%100%NephrologyNeurology91.5%89.7%88.5%87.3%87.2%85.8%83.7%82.9%82%80.9%Hematology&oncologyDermatologyUrologyPsychiatryGastroenterologyPediatricsCardiologyFamily&generalpractice17Description:Asof2020,over91percentofpracticingphysiciansintheUnitedStatesspecializinginnephrologyhadtelehealthfunctionality,thehighestshareacrossallspecialties.Nephrologyisfocusedonkidneysandthefunctionoftheorgan.Furthermore,approximately90percentofpracticesspecializedinneurologyhadtelehealthtechnology.ReadmoreNote(s):UnitedStates;September2020;3,500respondents;PhysiciansSource(s):AmericanMedicalAssociationDistributionoftelehealthuseamongphysiciansbefore,during,andaftertheCOVID-19pandemicintheUnitedStatesasof2021PhysicianuseoftelehealthbeforeandaftertheCOVID-19pandemicintheU.S2021Exclusively(100%)Heavy(>50%)Moderate(10-49%)Rarely(<10%)3%Did/donotuse100%90%80%70%60%50%40%30%20%10%0%2%8%7%43%44%31%43%43%65%43%4%23%10%16%7%3%Now1%3%1%Pre-pandemicPeakpandemicPost-pandemic(prediction)18Description:AccordingtoasurveycarriedoutamongU.S.physicians,65percentofrespondentshadnotusedtelehealthpriortotheoutbreakoftheCOVID-19pandemic.Duringthepeakofthepandemic,43percentofphysicianswereseeingover50percentoftheirpatientsviatelehealthtechnology.Inthefuture,43percentforecasttheywillusetelehealthforbetween10and49percentofappointments.ReadmoreNote(s):UnitedStates;October25toNovember2,2021;240respondents;PhysiciansSource(s):Optum;QualtricsShareofphysicianswhohaveprovidedthefollowingtypesofcarethroughtelehealthintheUnitedStatesasof2021MostcommontypeoftelehealthvisitsintheU.S.2021Shareofrespondents0%10%20%30%40%50%60%70%80%PrimarycarevisitsChroniccarevisits75%72%Prescriptionrefills64%COVID-19screenings39%Urgentcarevisits38%Mentalhealthconcerns36%Follow-upvisitsafteraprocedureorsurgery28%19Description:AccordingtoasurveycarriedoutintheUnitedStatesin2021,threequartersofphysicianshadusedtelehealthtoprovideprimarycarevisits,while72percenthadcarriedoutappointmentsforchroniccareviatelehealth.Furthermore,overathirdofphysiciansreportedtohaveusedvirtualcaretoprovidementalhealthsupport.ReadmoreNote(s):UnitedStates;October25toNovember2,2021;240respondents;PhysiciansSource(s):Optum;QualtricsDistributionofpreferencebetweentelemedicineandin-personcareintheU.S.in2022,bytypeofcareneededPreferenceofusingtelemedicineintheU.S.2022,bytypeofcareneededShareofresponsesTelemedicine40%In-personcare50%0%10%20%30%61%60%70%80%39%90%100%PrescriptionrefillMinorillness51%49%MentalhealthChronicconditionAnnualwellnessEmergency38%35%62%65%27%23%20%73%77%80%Phyiscaltherapy20Description:In2022,61percentofadultssurveyedintheUnitedStatessaidtheywouldpreferatelemedicineappointmenttocarryoutaprescriptionrefill.Furthermore,overhalfofrespondentsreportedtheywouldrathertelemedicineoverin-personcareiftheyhadaminorillness,while38percenthadapreferencefortelemedicinecareformentalhealthappointments.ReadmoreNote(s):UnitedStates;2022;8,014respondents;18yearsandolderSource(s):RockHealthDistributionoffrequencyoftelemedicineutilizationbyphysiciansintheUnitedStatesasof2023UnitedStates:frequencyoftelemedicineutilizationbyphysiciansin2023Noneoftheabove3%Quaterly3%Monthly11%Weekly43%Daily40%21Description:In2023,44percentofphysicianssurveyedintheUnitedStatesutilizedtelemedicineonaweeklybasis.Ashealthcarebecomesmoredigital,practitionersfromallprofessionsareincorporatingtelemedicineintotheirpractices.Four-in-tenphysiciansreportedtheyusedtelemedicinedaily.ReadmoreNote(s):UnitedStates;2023;1200respondents;SurveyofDoximity'sphysiciantelemedicineusersacrossninespecialties:

cardiology,oncology,gastroenterology,nephrology,neurology,

endocrinology,rheumatology,pulmonology,andpsychiatry.Source(s):DoximityShareofpatientswhohavereceivedthefollowinghealthcareservicesvirtuallyintheUnitedStatesin2023UnitedStates:typesofhealthcarereceivedvirtuallyin202350%46%45%40%35%30%25%20%15%10%5%36%34%32%25%20%17%11%9%0%Follow-upsafter

Regularcheck-anin-personvisit

upsMedicationmanagementandrefillsMentalhealth

Reviewoftestor

ReviewoftestorSame-dayUrgentorRemotemonitoringdevicecheck-upappointmentslabresultstreatmentoptionsappointments

emergencycare(non-emergency)22Description:In2023,follow-upappointmentsweretheprimaryapplicationoftelemedicineuseintheUnitedStateswithalmosthalfofrespondentshavingthistypeofhealthcarevirtually.Morethan30percentofpatientssurveyedusedtelemedicineforregularcheck-ups,medicationmanagementandrefills,andmentalhealthappointments.Otherhealthcareservicesusedbypatientstoalesserextentwerereviewingtestorlabresults,non-emergencyappointments,andremotemonitoringdevice[...]

ReadmoreNote(s):UnitedStates;March2022toMarch2023;2400respondents;18yearsandolderSource(s):DoximityAdoptionrateoftelemedicineamongadultsintheU.S.from2015to2022,bychannelUseoftelemedicineintheU.S.2015-2022,bychannelLivevideoLivephoneTextEmail64%Pictureorvideo64%Healthapporwebsite70%59%58%45%57%60%50%40%30%20%10%0%54%53%52%48%51%45%50%48%47%43%45%44%43%43%42%41%38%37%37%36%34%34%28%32%32%29%24%29%27%23%27%25%23%19%22%12%7%2015201620172018201920202021202223Description:In2022,52percentofsurveyedAmericanadultsreportedusingtelemedicinethroughalivevideocallwiththeirhealthcareprovider,thiswasasignificantincreasefromtheprecedingyears.In2022,allmodesoftelemedicinewentthroughanincreaseinusecomparedwith2021.ReadmoreNote(s):UnitedStates;2015to2022;8,014*;18yearsandolder;*n2021=7,980;n2020=7,980;n2019=4,000;n2018=4,000;n2017=3,997;n2016=4,015;n2015=4,017

ReadmoreSource(s):RockHealthThinkingofyouoryourdependent'smostrecenttelehealthvisit,whatwastheprimarypurpose?MainpurposeforusingtelehealthintheU.S.in2021,byrural/urbanlivingareaShareofresponsesNon-rural0%Rural5%10%15%20%25%24%30%21%21%AnnualphysicalorpreventiveserviceRoutinevisitforachronicillnesssuchasdiabetesorhighbloodpressurePrescriptionrefillonly18%23%10%12%11%Illness,injuryorconditionthatneededcarerightawayMentalhealthorsubstanceusetreatmentConsultforasurgicalprocedureoroperationPhysicaltherapy9%5%5%12%3%4%7%Other10%24Description:In2021,24percentofrespondentslivinginruralareasintheUnitedStatesreportedtheprimaryreasonfortheirlasttelehealthvisitwasforanannualphysicalorpreventiveservice.While,23percentofAmericanssurveyedlivinginnon-ruralareasreportedthatgettingaprescriptionrefillwastheprimarypurposeoftheirlasttelehealthvisit.ReadmoreNote(s):UnitedStates;June28,2021toJuly18,2021;1,776respondents;18yearsandolderSource(s):SSRSDistributionoflocationsoffollow-upcarefollowingatelehealthvisitintheUnitedStatesin2020and2021Locationoffollow-upcareafteratelehealthvisitintheU.S.in2020/2170%57.9%60%50%40%30%20%10%0%15.8%9.3%8.1%5.3%2.3%1.3%AnothertelehealthvisitFace-to-faceinprovider'sofficeIn-personvisittoalab

In-personvisittoHospitalUrgentcarecenter/EmegencyroomOtheranotherspecialist'soffice25Description:AccordingtoasurveyconductedintheUnitedStatesin2020and2021,approximately58percentofrespondentsreportedthefollow-upcareoftheirmostrecenttelehealthvisitwascarriedoutasanothertelehealthvisit.Furthermore,aroundsixteenpercentreceivedfollow-upcareface-to-faceinaprovider'soffice.ReadmoreNote(s):UnitedStates;March1,2020toJanuary30,2021;2,007respondents;18yearsandolder;PeoplewhoreceivedtelehealthservicesSource(s):COVID-19HealthcareCoalitionShareoffamilyphysicianvisitsandconsultationscarriedoutvirtuallyinCanadabetweenFebruary2020andMarch2021,byprovinceFamilyphysicianvisitscarriedoutvirtuallyinCanada2020/21,byprovinceOntarioManitobaSaskatchewanAlbertaBritishColumbia80%70%60%50%40%30%20%10%0%-10%Feb2020

Mar2020

Apr2020

May2020

Jun2020

Jul2020

Aug2020

Sep2020

Oct2020

Nov2020

Dec2020

Jan2021

Feb2021

Mar202126Description:DuringthefirstwaveoftheCOVID-19pandemic,theshareoffamilyphysicianvisitsinCanadacarriedoutvirtuallyincreasedsignificantly.Sincethen,theshareofvirtualvisitshasremainedwellabovepre-pandemiclevelsandinMarch2021,43percentoffamilyphysicianvisitsandconsultationswerecarriedoutvirtuallyinSaskatchewan.ReadmoreNote(s):Canada;2020to2021Source(s):CIHICHAPTER

04EuropeShareofcountriesthatreportedutilizingthefollowingusesoftelehealthandpoliciesinEuropeasof2022TelehealthuseandpoliciesinEuropein2022Shareofcountries0%

10%20%30%40%50%60%70%80%90%84%UseteleradiologyAddresstelehealthintheirpoliciesorstrategiesUsetelemedicineorremotepatientmonitoring78%77%Introducedanewlaw,legislationorpolicytosupporttelehealthduringtheCOVID-19pandemic59%UseteledermatologyUsetelepsychiatry52%51%28Description:Asof2022,telehealthwasfrequentlyusedandimplementedinEurope.Telehealthistheprovisionofhealthcareremotelythroughtelecommunicationstechnology.Teleradiologywasreportedtobeusedby84percentofcountriesinEurope,and78percentaddressedtelehealthintheirpoliciesorstrategies.Furthermore,duringtheCOVID-19pandemic59percentintroducedanewlaw,legislationorpolicytosupporttelehealth.ReadmoreNote(s):Europe;2022;51respondents;WHOEuropeanRegionSource(s):WHOLevelofmaturityoftelehealthservicesofferedinEuropeasof2022MaturityoftelehealthservicesofferedinEuropein2022ShareofcountriesEstablished30%Pilotorinformal40%0%10%20%50%60%70%80%90%TeleradiologyTelepsychiatry52.9%31.3%42.2%8.8%Telemedicine/remotemonitoringTeledermatology35.4%41.6%28.2%23.9%Telepathology25.6%18.6%29Description:Asof2022,over50percentofcountriesintheWHOEuropeanregionreportedtheyhadestablishedservicesforteleradiology,withafurther31percentatthepilotorinformalstage.Teleradiologyisaserviceinwhicharadiologistisinterpretingmedicalimageswithouthavingtobeatthelocationofthepatient.Over41percentofEuropeancountrieswereatthepilotstageoftelemedicine/remotemonitoring.ReadmoreNote(s):Europe;2022;43-51;WHOEuropeanregionSource(s):WHOShareofpeoplewhoreceivedatelemedicineconsultationfromtheirdoctorinEuropebetweenApril2020andMarch2021,bycountryTelemedicineconsultationsinEuropesincetheCOVID-19pandemicbeganasof2021Shareofrespondents0%10%20%30%40%50%60%70%80%SpainSloveniaPoland71.6%65.4%61.9%60.3%IrelandLithuaniaLatvia56.3%49.9%FinlandCyprus48.6%48.1%CzechiaSwedenDenmarkEstoniaHungary46.9%46.7%46.2%45.7%45%30Description:BetweenApril2020andMarch2021,approximately72percentoftheSpanishpopulationhadareceivedmedicalconsultationfromadoctoronlineorbyphoneduetothepandemic,thehighestshareacrossallEuropeanUnioncountries.Sloveniarankedsecondonthelistwith65percentofpeopleinthecountryreceivingatelemedicineconsultation,followedbyPolandat62percent.ReadmoreNote(s):EU;April2020toMarch2021;18yearsandolder;*Lowreliability.ReadmoreSource(s):EurofoundRatingoftelemedicinereceivedduringtheCOVID-19pandemicinEuropeasofMarch2021,bycountrySatisfactionoftelemedicineduringthepandemicinEuropein2021Shareofrespondents1-Didnotmeetmyneedsatall30%

40%2345-Metmyneedscompletely60%

70%0%10%20%50%80%90%100%Austria*BelgiumBulgariaCroatiaCyprus*CzechiaDenmarkEstoniaFinlandFrance*GermanyGreece31Description:In2021,8.3percentofPolishrespondentsreportedthetelemedicineconsultationtheyreceivedduringtheCOVID-19pandemicdidnotmeettheirneedsatall.Ontheotherhand,67percentofrespondentsinFranceindicatedthattelemedicineduringthepandemicmettheirneedscompletely.ReadmoreNote(s):EU;April2020toMarch2021;18yearsandolder;*Lowreliabilityaccordingtothesource.Questionwaswordedinthesourceas"Youindicatedthatyoureceivedamedicalconsultationonlineorbytelephone.Towhatextentoverthelast[...]

ReadmoreSource(s):EurofoundCHAPTER

05ExperiencesShareofreasonsforvirtualdoctorvisitsintheUnitedStatesin2023UnitedStates:reasonsforseeingadoctorvirtuallyin202360%53%50%43%40%31%30%20%10%0%27%26%16%Easierthanin-personvisit

Fasterthanin-person

ConcernsaboutCOVID-19(moreconvinient)

andotherinfectionsDifficultygettingtodoctorsofficeDidnotfeelin-personwasneeded(didnotfeelbadenough)Couldnotmisswork33Description:Asof2023,morethan50percentofpatientsintheUnitedStatesreportedthatoneofthemainreasonsforavirtualdoctorvisitwasbecauseitwaseasierandmoreconvenientthaninperson.Roughly43percentofpatientsstatedthatspeedwasaprimaryfactorinchoosingavirtualmedicalappointmentoveranin-personone.OtherreasonsforvirtuallyseeingadoctorincludedconcernsaboutCOVID-19andotherinfections,difficultygettingtothedoctor'soffice,andinabilitytomisswork.ReadmoreNote(s):UnitedStates;March2022toMarch2023;2,400respondents;18yearsandolderSource(s):DoximityShareofopinionsafterparticipatinginatelehealthsessionintheUnitedStatesasof2021OpinionafteruseoftelehealthservicesintheUnitedStates202145%41%40%35%30%25%20%15%10%5%23%21%13%1%0%Istillpreferinpersonbutitis

ItismuchmoreeffectivethanI

Ipreferremoteconsultations

Ican'twaittogobacktoin-Otheracceptableconsideringthecircumstancesthoughtitwouldhavebeenwhenit'spossibleperson34Description:AccordingtoasurveycarriedoutintheUnitedStatesin2021,23percentofrespondentswhohadexperiencedatelehealthservicereporteditwasmuchmoreeffectivethantheythoughtitwasgoingtobeandafurther21percentsaidtheypreferremoteconsultationswhenpossible.However,41percentofrespondentsindicatedtheyacceptedtelehealthunderthecircumstancesbutwouldstillrathergotoinpersonconsultations.ReadmoreNote(s):UnitedStates;April2021;1,629respondents;18yearsandolderSource(s):MeasureProtocolDistributionofimpactofvirtualhealthcareonpatientsatisfactionintheUnitedStatesof2023UnitedStates:impactofvirtualhealthcareonpatientsatisfactionin2023Unsure5%Decreasedsatisfaction7%Increasedsatisfaction54%Nochangeinsatisfaction34%35Description:Asof2023,overhalfofpatientssurveyedintheUnitedStatesindicatedincreasedsatisfactionwiththeircareasaresultoftelemedicine.Ontheotherhand,fewerthantenpercentofpatientsexpressedlowersatisfactionwiththeircareasaresultoftelehealth.Telehealthreferstothedeliveryofhealth-relatedservicesandinformationviaelectronicinformationandcommunicationstechnology.Itenableslong-distancepatient-cliniciancommunication,care,guidance,reminders,education,[...]ReadmoreNote(s):UnitedStates;March2022toMarch2023;2400respondents;18yearsandolder;Respondentswhoparticipatedinatelemedicinevisitinthepastyear.Source(s):DoximityShareofleadingbenefitsofusingtelehealth/telemedicineaccordingtopatientsintheU.S.in2021Leadingbenefitstopatientsofusingtelehealth/telemedicineintheU.S.in202190%80%70%60%50%40%30%20%10%0%85.52%62.58%51.64%31.25%31.01%TelemedicinehasmadeitFearsaboutgoingtothePeoplesaythey’vebeenable

PeoplesaytheirhealthcarePeoplefeelthatthei