德国网络安全行业市场前景及投资研究报告-培训课件外文版2024.6360瑞星

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TRENDSCybersecurityinGermanyCHAPTER

01OverviewRevenueinthecybersecuritymarketGermanyfrom2016to2028(inbillionU.S.dollars)RevenueinthecybersecuritymarketGermany2016-202812108642020162017201820192020202120222023202420252026202720283Description:TherevenueinthecybersecuritymarketinGermanywasforecasttocontinuouslyincreasebetween2024and2028byintotal3.3billionU.S.dollars(+45.27percent).Afterthetwelfthconsecutiveincreasingyear,theindicatorisestimatedtoreach10.57billionU.S.dollarsandthereforeanewpeakin2028.Notably,therevenueofthecybersecuritymarketwascontinuouslyincreasingoverthepastyears.ReadmoreNote(s):Germany;2016to2028Source(s):MarketInsightsGlobalnumberofcybercrimeincidentsfromNovember2021toOctober2022,byindustryandorganizationsizeCybercrimeincidentsworldwide2021-2022,byindustryandorganizationsizeTotalSmall6944Large4892Unknown1512924816Total1631225438AccomodationAdministrativeAgricultureConstructionEducation81456616087717949643218295222105963137028451153418416172947919508EntertainmentFinance30151100HealthcareInformationManagementManufacturingMining1814253722401753234Description:BetweenNovember2021andOctober2022,almost16thousandcybercrimeincidentsweredetectedworldwide.Ofthistotal,nearly700casesinvolvedsmallcompanies.Theorganizationsinthepublicadministrationsectorwerethemostaffectedamongtheindustriesresearched,withreported3,270cybercrimecases.Theinformationsectorrankedsecond,whilemanufacturingfollowed,witharound1,800incidentsineachindustry.ReadmoreNote(s):Worldwide;November1,2021toOctober31,2022Source(s):VerizonMostcommonlyreportedcybercrimecategoriesintheUnitedStatesin2023,bynumberofindividualsaffectedMostreportedcybercrimeintheU.S.2023,bynumberofindividualsaffectedNumberofindividualsaffected100,000

150,000050,000200,000250,000300,000350,000Phishing/SpoofingPersonaldatabreachNon-payment/Non-deliveryExtortion298,87855,85150,52348,22339,57037,560InvestmentTechSupportBECIdentitytheft21,48919,77817,82315,44314,19013,718Confidencefraud/romanceEmploymentGovernmentImpersonationCreditCard/CheckFraudHarassment/Stalking9,5875Description:In2023,themostcommontypeofcybercrimereportedtotheUnitedStatesinternetCrimeComplaintCenterwasphishingandspoofing,affectingapproximately298thousandindividuals.Inaddition,over55thousandcasesofpersonaldatabreachescaseswerereportedtotheIC3duringthatyear.ReadmoreNote(s):UnitedStates;2023;crimesreportedtoIC3;widerindustrymetrixmayvarySource(s):FBI;IC3NumberofcasesofcybercrimerecordedbypoliceinGermanyfrom2007to2022NumberofcybercrimecasesrecordedbypoliceinGermany2022160,000140,000120,000100,00080,00060,00040,00020,000020072008200920102011201220132014201520162017201820192020202120226Description:In2022,therewere136,865casesofcybercrimerecordedbythepoliceinGermany.Thiswasoverdoublethenumberofcases10yearsago.Therewasadecreaseinthenumberofcasesbetween2013and2015,butsubsequentlytherewasasharprise,andsincethenthenumberofcaseshavebeenincreasing.ReadmoreNote(s):Germany;2007to2022Source(s):BundeskriminalamtDistributionofcrimesinvolvingtheinternetinGermanyin2022,bytypeofoffenseCrimesusingtheinternetinGermany2022,bytypeofoffenseShareofcrimesusingtheinternet0%

10%20%30%40%50%60%70%Assetandcounterfeitingoffenses64.6%61.4%FraudMerchandisefraud22.7%Othercommercialcreditfraud14.4%Computerfraudusingillegallyobtainednon-cashmeansofpaymentPerformancecreditfraud5.1%1.6%1.2%BenfitfraudCrimesagainstsexualself-determinationingeneralDistributionofpornographiccontentInsults13.5%12.3%4.4%3.5%2.1%3%CrimesandoffensesagainstpersonalfreedomsOfthese:threatsSpyingandinterceptionofdata;datatheft7Description:In2022,about64.6percentofoffensestodowiththeinternetinGermanywereassetandcounterfeitingoffenses.22.7percentofcrimesweremerchandisefraud.

ReadmoreNote(s):Germany;2022Source(s):BundeskriminalamtInwhatwayarethefollowingscenariosafuturethreattotheITsecurityofyourcompany?OpinionsonfuturethreatsforITsecurityforcompaniesinGermanyin2022ShareofrespondentsVerythreatening

Ratherthreatening100203059405060708090100Ransomwareattack3336Zero-dayattack55SpywareBackdoor49363538AttackswithquantumcomputerLackofITsafetyspecialists42373035InternetofThings2742SocialEngineering4122Misconfiguredcloud3226IncreasingturnoverofemployeesTappingintocomputingpower,e.g.tominecryptocurrenciesunnoticed233514338Description:In2022,almost60percentofcompaniesinGermanysawafutureransomwareattackasverythreateningtotheITsecurityoftheirbusiness.Itwasnotjustcyberattacksthatcompanieswereworriedabout,37percentwereworriedabouthavingalackofITsafetyspecialists.ThisstatisticshowshowthreatenedGermancompaniesarebydifferentscenariostodowithcybersecurity.ReadmoreNote(s):Germany;January10toMarch13,2022;1,066respondents;Companieswith10employeesandmoreSource(s):BitkomOpinionsaboutfearofacyberwarinGermanyin2022FearofacyberwarinGermanyin202280%75%70%60%50%40%30%20%10%0%55%20%FearfulofacyberwarFearfulofacyberwarwithoutmilitaryescalationFearfulofacyberwarwithmilitaryescalation9Description:In2022,about75percentofpeopleinGermanywerefearfulaboutacyberwartakingplace.20percentwereworriedaboutcyberwarfarewithmilitaryescalation.

ReadmoreNote(s):Germany;March,2022;1,012respondents;16yearsandolderSource(s):BitkomCHAPTER

02FinancialdamageAveragecostofadatabreachworldwidefromMay2020toMarch2023,byindustry(inmillionU.S.dollars)Averagetotalcostperdatabreachworldwide2020-2023,byindustryMay

2020

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Mar

2021Mar

2021

-

Mar

2022Mar

2022

-Mar

2023Healthcare9.235.725.044.884.654.654.244.243.610.15.975.014.974.724.710.935.9FinancialPharmaceuticalsTechnologyEnergy4.824.664.784.474.734.453.633.653.8ProfessionalservicesIndustrial4.474.353.883.863.863.833.62GlobalaverageResearchEducation3.793.7ConsumerEntertainmentCommunications3.83.623.93.6211Description:BetweenMarch2022andMarch2023,thehighestaveragecostofadatabreach,nearly11millionU.S.dollars,wasdetectedinthehealthcareindustry.Thefinancialsectorrankedsecond,with5.9millionU.S.dollarsonaverageperbreach.Theglobalaveragedatabreachcostinthemeasuredperiodwas4.45millionU.S.dollars.Databreachesinthepublicsectorcostrelativelylow,anaverageof2.6millionU.S.dollarsduringthemeasuredperiod.

ReadmoreNote(s):Worldwide;May2020toMarch2023Source(s):IBM;PonemonInstituteAveragecostsofallcyberattacksintheUnitedStatesandEuropefrom2021to2023,bycountry(inthousandU.Sdollars)MediancostsofallcyberattacksintheU.SandEurope2021-2023,bycountryAveragecostinthousandU.Sdollars20232022202115051020253024.2UnitedKingdomGermany28141616212420UnitedStatesTheNetherlandsFrance191021.418181217179.6Ireland812.4Spain121218.7Belgium101212Description:Cyberattacksonbusinessesꢀarebecomingꢀmorefrequent,targeted,andcomplex.Theeffectsofacyberattackgowellbeyondthedirectfinancialconsequences.In2022,UnitedKingdomhadthehighestaveragecostofcyberattacks,at24.2thousandU.S.ꢀdollars.ReadmoreNote(s):Belgium,France,Germany,Ireland,Netherlands,Spain,UnitedKingdom,UnitedStates;January9toFebruary2,2023;5,005respondents;Basedonasurveyofexecutives,departmentalheads,ITmanagersandotherkeyprofessionalsSource(s):ForresterResearch;HiscoxFinancialdamagefromcybercrimeinGermanyin2023(inbillioneuros)FinanciallossfromcybercrimeinGermany2023Financiallossinbillioneuros050100150200250TotallossperyearImagedamageamongcustomersorsuppliersMalfunction,theftordamageofITsystems,productionoroperationsCostsforlegaldisputes205.935.33529.8CostsforinvestigationsandsubstitutionmeasuresLossofrevenueduetolossofcompetitiveadvantageBlackmailwithstolenorencrypteddata25.221.516.115.312.410.43.9Otherdamage

1.1Saleslossduetoacopied/plagiarizedproductDataprotectionregulations(e.g.informationfromcustomers)Patientinfringement(alsobeforeregistration)Outflowofmoneythroughfraudattempts13Description:In2023,companiesinGermanylostatotalof205.9billioneurosfromcybercrime.Companiesalsospentalmost30billioneurosonlegaldisputes.Theleastamountofmoneywaslostduetofraudattempts.

ReadmoreNote(s):Germany;CW16toCW232023;1,009respondentsSource(s):BitkomAveragecostofcyberattacksinGermanyandworldwidefrom2019to2022(ineurosperincident)CostofcyberattacksinGermanyandworldwide2022GermanyWorldwide80,00072,00070,00060,00050,00040,00030,00020,00051,20021,81818,71216,00015,25511,9449,0009,10010,00002019202020212022202314/statistics/1347050/cyber-attack-costs-germany-worldwideIn2023,theaveragecyberattackcost16,000eurosinGermany.Thisisabout2,000euroslessthanin2022,whichshowsthatITsecurityisgettingbetter.ThisstatisticoffersacomparisonoftheamountofmoneylostpercyberattackinGermany.

ReadmoreNote(s):Germany;January9toFebruary2,2023;5,181(2022);Cybersecuritypersonnel;*Averagecost/lossperattack.

ReadmoreSource(s):HiscoxInyouropinion,howhighistheriskthatyourcompanybecomesthevictimofacyberattack?RiskofcompaniesbecomingvictimstoacyberattackGermany2023LowRatherhighVeryhigh80%71%67%70%60%50%40%30%20%10%0%66%50%48%48%43%39%37%36%32%28%25%25%18%18%16%15%9%5%4%201120132015201720192021202315Description:In2023,about50percentofcompaniesinGermanyfeltthattherisktheywouldfaceacyberattackwasratherhigh.Whencomparedwith10yearsearlier,itbecomesclearthatthethreatofcyberattackshasincreasedbecauseifatthetimeonly25percentofcompaniesfelttheyfacedaratherhighrisk,nowthisfigurehasalmostdoubled.Similarly,thepercentofcompaniesthatfelttherewasonlyalowriskthattheywouldbeattackedhasalsodrasticallydecreased.

ReadmoreNote(s):Germany;2011to2023(selectedyears);509respondents;managersofGermancompaniesSource(s):EYCHAPTER

03PerpetratorsHowwouldyouratetheriskofsufferingacyberattackfromthefollowinggroupsofoffenders?LikelihoodofsufferingacyberattackfromcertaingroupsinGermany2023Shareofrespondents10%

20%0%30%40%50%60%70%80%Organizedcrimegangs(e.g.manipulationoftransactions)Hacktivists(e.g.Anonymous)ForeignintelligenceservicesCompetingforeigncompanyFormeremployees73%47%36%27%23%Currentemployees21%CompetingdomesticcompanyForeigncustomersorsuppliersOtherbusinesspartners16%16%11%9%Domesticcustomersorsuppliers17Description:Around73percentofcompaniesinGermanythoughtthattherewasahighriskthatorganizedcrimegangswouldlaunchacyberattackagainstthemin2023.About47percentofcompaniesbelievedthathacktivists(thistermreferstohackeractivistgroupssuchasAnonymous)wouldbetheonestoattackthem.ReadmoreNote(s):Germany;March2023;509respondents;managersofGermancompaniesSource(s):EYSurveyofGermancompaniesabouttheperpetratorsofcyberattacksin2023PerpetratorsofcyberattacksoncompaniesinGermanyin2023Shareofsurveyedcompanies20%

30%0%10%40%50%60%70%OrganizedcrimePrivateindividual/hobbyhackerFormeremployee,untentionallyCompetingcompaniesFormeremployee,intentionallyForeignnewsservices61%41%25%18%14%7%Customers4%3%Suppliers18Description:In2023,around41percentofGermancompanieswhohadsufferedacyberattacksaidthatitwasfromahobbyhackerorprivateindividual.61percentofcompanies,however,sufferedattacksasaresultoforganizedcrime.

ReadmoreNote(s):Germany;CW16toCW232023;726respondentsSource(s):BitkomThecountryoforiginofcyberattacksoncompaniesinGermanyin2021and2023OrigincountryofcyberattacksonGermancompanies2023Shareofsurveyedcompanies2023

202120%0%5%10%15%25%23%30%35%40%45%50%46%Russia42%ChinaUnknown30%31%37%37%29%Germany43%25%EasternEurope(excludingRussia)USA18%16%11%EU-countries(excludingGermany)Noinformation3%4%6%19Description:In2023,mostcyberattacksoncompaniesinGermanywerethoughttohaveoriginatedinRussia,with46percentofcompaniesconfirmingthis,comparedto2021,thiswasadoublethenumberofattacks.Itwas,however,unknownwhere37percentoftheattacksrecordedin2023originatedfrom.ReadmoreNote(s):Germany;CW16toCW232023;726respondents;Managingdirectorsaswellasexecutivesfromtheareasofcorporatesecurity,ITsecurity,riskmanagementorfinance.Source(s):BitkomWhichgroupofperpetratorsposeathreattoyourcompany?PerpetratorsofdatatheftandespionageinGermancompanies2023Shareofrespondents0%10%20%30%40%50%60%OrgainzedcirmeHacktivists55%26%25%UnknownFormeremployees7%7%EmployeesOtherbusinesspartnersForeigncustomersorsuppliersForeignintelligenceserviceCompetingforeigncompaniesDomesticcustomersorsuppliesCompetingdomesticcompanies5%3%3%3%1%1%20Description:In2023,companymanagersinGermanystatedthatorganizedcrimeposedthebiggestthreatintermsofdatatheftandespionage.Around26percentofrespondentssawhacktivistsasposingathreattotheircompany.

ReadmoreNote(s):Germany;March2023;509respondents;ManagersofGermancompaniesSource(s):EYCHAPTER

04CyberattacksHaveyouhadanypersonalexperiencewithcriminalincidentsontheinternetinthepast12months?PersonalexperiencewithcriminalincidentsontheinternetinGermany20222020202280%75%70%60%50%40%30%20%10%0%61%39%25%YesNo/don'tknow,noinformation22Description:In2022,around75percentofinternetusersinGermanyhadpersonalexperiencewithcriminalincidentsonline.Thiswasanincreaseofover10percentcomparedwith2020,suggestingthatinternetcrimesarebecomingincreasinglycommon.

ReadmoreNote(s):Germany;2022;1,014internetusers;16yearsandolderSource(s):BitkomHowhavethenumberofcyberattacksonyourcompanydevelopedinthepast12months?Developmentofcyberattacksoncompaniesoverthelast12monthsinGermany2023ShareofrespondentsUnchanged

Slightlydecreased40%

50%

60%Stronglyincreased10%Slightlyincreased20%

30%StronglydecreasedDon'tknow80%0%70%90%15%100%TotalCriticalsector44%38%3%50%39%6%6%2%Non-criticalsector42%38%17%23Description:In2023,around50percentofGermancompaniesinthecriticalsectorsawastrongincreaseinthenumberofcyberattacks.Thisisworryingassuccessfulattackscouldhavedevastatingconsequencesforsociety.Around42percentofthenon-criticalsectoralsoexperiencedastrongincrease.ReadmoreNote(s):Germany;CW16toCW232023;1,002respondentsSource(s):BitkomWhichofthefollowingITattackshasyourcompanysufferedinthelast12months?CyberattackscompanieshavesufferedinGermany2023Shareofrespondents10%0%Phishingattacks5%15%20%25%30%29%35%31%AttacksonpasswordsInfectionwithdamagingsoftwaree.g.malwareRansomware28%23%SQLinjection21%Spoofingattack14%DDoS(denial-of-service)attackCross-sitescripting(XSS)Man-in-the-middleattackCEOfraud12%10%7%6%24Description:In2023,themostcommoncyberattacksagainstGermancompaniesweremalwareinfections,attacksonpasswordsandphishingattacks.31percentofbusinesseshadexperiencedatleastoneoftheseattacks.Theleastcommonkindofattackwastherelativelynewscam,CEOfraud,whereemployeesarecontactedbysomeoneposingastheCEOorseniormemberoftheircompanyandtoldtotransfermoney.

ReadmoreNote(s):Germany;CW16toCW23,2023;1,002respondents;Companieswithatleast10employeesandayearlyrevenueofamillioneurosormoreSource(s):BitkomWhichspecificcyberattackstookplace?TypesofcyberattacksthattookplaceagainstGermancompaniesin2023Shareofrespondents10%0%20%30%40%50%60%HackingattackontheITsystemsOther(e.g.attackattempts)53%26%25%Intentionaldisturbance/paralysingbusinessorITsystemsInterceptionoffaxes,telephonecallsoremailsManipulationoffinanicaldata19%18%Datatheftbyemployees9%9%EavesdroppingonemployeesattradefairsRecruitmentofemployeesbycompetitors,intelligenceagencies,etc.8%25Description:In2023,themostcommontypeofcyberattackoncompanieswasahackonITsystems,withalmost53percentofrespondentsinGermanyexperiencingthistypeofattack.18percentofrespondentsfacedamanipulationoftheirfinancialdata.

ReadmoreNote(s):Germany;March2023;509respondents;OnlythosewhoalreadyhadexperiencedacyberattackweresurveyedSource(s):EYHavetherebeenanyspecificindicationsofcyberattacksordatatheftinyourcompanywithinthepastthreeyears?IndicatorsofcybercrimeagainstcompaniesinGermany2023NoYes,oneYes,several100%90%80%70%60%50%40%30%20%10%0%201120132015201720192021202326Description:In2023,around22percentofcompanymanagersinGermanysaidthattheynoticedseveralindicatorsofcyberattacksontheircompany.Thiswasa20percentincreasefrom2015.Themajorityofrespondents,however,stillrespondedthattheydidnotseeanyindicatorsofacyberattack.ReadmoreNote(s):Germany;2011to2023(selectedyears);509respondents;ManagersofGermancompaniesSource(s):EYWhattypesofsecurityincidentsconcerningIThaveyouencounteredinyourcompanyinthelastyear?TypesofcybercrimeincompaniesinGermany2023ShareofrespondentsAffected

Probablyaffected10%

20%

30%0%Digital40%50%60%70%80%90%100%Theftofdigitaldata41%29%Spyingonelectroniccommunicationlikee-mailsormessagesDigitalsabotageofITsystemsorprocessesAnalogue30%29%31%34%TheftofITorcommunicationdevicesTheftofsensitivephysicaldocuments,parts,etc.35%32%14%7%Physicalsabotageofinformationandproductionsystems

4%21%Eavesdroppingonmeetingsortelephonecalls10%13%27Description:In2023,itwasfoundthataround41percentofcompaniesinGermanywereaffectedbythetheftofdigitaldata.21percentofcompaniessaidthattheywereprobablyimpactedbythetheftofsensitivedocuments.

ReadmoreNote(s):Germany;CW16toCW23,2023;1,002respondentsSource(s):BitkomDidyourcompanyencounterincidentsconcerningdatatheft,corporateespionageorsabotageduringthelastyear?ShareofcompaniesexperiencingcyberattacksinGermany2023YesProbably12%100%90%80%70%60%50%40%30%20%10%0%9%13%8%26%88%84%75%72%53%2017*2019*20212022202328Description:ThisstatisticpresentstheresultofasurveyontheshareofcompaniesaffectedbycyberattacksinGermanyfrom2017to2023.During2023,itwasfoundthat72percentofrespondingcompanieshadexperiencedincidentsconcerningdatatheft,corporateespionageorsabotage.ReadmoreNote(s):Germany;CW16toCW232023;1,002respondents;Companieswithatleast10employeesandayearlyrevenueofamillioneurosormore;*2017and2019:withinthelasttwoyears

ReadmoreSource(s):BitkomWhatwasthekindofdigitaldatastoleninyourcompany,amongthefollowingtypes?TypesofdatastolenfromcompaniesinGermany202320212022202380687060504030201006362564533323129252320191818171714Communicationsdata,suchasemailCustomerdataDataonemployeesAccessdataorpasswordsFinancialdataIntellectualpropertye.g.patents29Description:In2023,companiesinGermanysufferedfromthetheftofvariouskindsofdigitaldata.Around63percentofcompanieshadcommunicationsdatastolen.Therewasanincreasefrom45to56percentofcompanieswholostcustomerdata.

ReadmoreNote(s):Germany;2023;411respondentsSource(s):BitkomDoyouagreewiththefollowingstatement:"Cyberattacksthreatenourbusinessexistence"?ShareofcompanieswhoseecyberattacksasathreattobusinessesinGermany202360%50%40%30%20%52%45%10%9%0%20212022202330Description:In2023,around52percentofcompaniesinGermanysaidthattheysawcyberattacksasathreattobusinessexistence.Thiswasaconsiderableincreasecomparedto2021,whenonlyninepercentofcompaniesfeltthisway.

ReadmoreNote(s):Germany;CW16toCW232023;1,002respondentsSource(s):BitkomTowhatextentdoyouseeanaloganddigitalattackssuchasdatatheft,industrialespionageandsabotageasathreattoyourcompany?ThreatofanaloganddigitalattackstobusinessesinGermany2023Shareofcompanies0%10%20%30%40%50%60%70%80%90%100%VerylargethreatRatherlargethreat29%33%ArathersmallthreatVerysmallornothreat22%17%Don'tknow

1%31Description:In2023,around33percentofcompaniessawanaloganddigitalattacksasaratherlargethreat.Only17percentofcompaniessawthemasaverysmallthreatornothreatatall.

ReadmoreNote(s):Germany;CW16toCW232023;1,002respondentsSource(s):BitkomCHAPTER

05ProtectivemeasuresCybersecurityasapercentageofITspendamongU.S.andEuropeancompaniesfrom2020to2022,bycountryShareofITspendoncybersecurityintheU.SandEurope2020-2022,bycountry2020202124%202230%25%20%15%10%5%24%24%24%24%23%22%22%22%22%22%21%21%21%20%20%15%14%13%13%13%13%12%12%0%GermanyU.S.SpainBelgiumTheNetherlandsUKFranceIreland33/statistics/1245356/it-spend-on-cyber-securityInselectedEuropeancountriesandtheUnitedStates,theshareofcompanies'ITspendingoncybersecurityincreasedfrom2021to2022.Therisktocompaniesofcyberattacksisgrowingsignificantly,hencetheincreasedinvestmentinprevention.

ReadmoreNote(s):Belgium,France,Germany,Ireland,Netherlands,Spain,UnitedKingdom,UnitedStates;November2021toJanuary2022;5,181respondents;Basedonasurveyofexecutives,departmentalheads,ITmanagersandotherkeyprofessionalsSource(s):HiscoxAreasofpriorityspendingforimprovingcyberresiliencein2023,byprioritylevelMainspendingprioritiesforcyberresilience2023,byprioritylevelShareofrespondentsEssentialpriority

Highpriority0%

10%Overall20%30%27%40%37%50%46%60%70%80%90%Increasingthecyberresilienceofourcybersecurityteammembers83%Increasingthecyberresilienceofourgeneralworkforce(notincludingcybersecurityteammembers)49%75%30%Improvingprocessesatourorganizationforincidentresponseandpost-incidentremediation42%73%19%Deployingnewcybersecuritytechnologiestodetectand/ormitigatenewandemergingthreats/attacks53%71%34Description:Accordingtoasurveyofseniorsecurityprofessionals,increasingthecyberresilienceofcybersecurityteammembersconstitutedthetopspendingpriorityin2023,ashighlightedby83percentofrespondents,37percentofwhichconsidereditanessentialpriority.Anotheressentialspendingprioritywastheimprovementofprocesseswithinorganizationsforincidentresponseandpost-incidentremediation,asreportedby30percentofrespondents.

ReadmoreNote(s):Germany,UnitedKingdom,UnitedStates;November2022;570respondents;Seniorsecurityandriskprofessionalsworkinginorganizationswithatleast1,000employeesSource(s):ImmersiveLabs;OstermanResearchWhatisthebestwayto