IHG洲际酒店集团员工个人发展计划指南

PersonalDevelopmentPlanning

个人开展方案Youwillhavetheopportunitytodevelopforyourcurrentandfutureroles.你将得到针对目前和未来职责的开展时机RoomtoGrow

－成长的空间Feb.2010Agenda

日程Reviewfeedbackfromourpeople回忆来自员工的反响建议PDPProcessPDP流程Manager’sResponsibilities上司的责任Employee’sResponsibilities员工的责任DevelopmentPlanningGuidelinesandExamples开展方案的指引及实例Whatthenext?下一步?Fromanemployeepointofview,whatarethebiggestchallengesinpreparingtheirPDP?

员工在准备其PDP时面临的最大挑战MyknowledgeandabilitytocompletethePDPform完成PDP表格所需的知识和能力Findrightdevelopmentactivitiesformyimprovement寻找针对改进的恰当开展行动MyManager’sgenuineinterestinpeople’sdevelopment上司对员工开展的切实关注Lackofopportunitytogrowinmyproperty酒店内的开展时机欠缺Fromamanagerpointofview,whatarethebiggestchallengesinhelpingourpeopletopreparetheirPDP?

上司在帮助员工准备PDP时面临的最大挑战Costoftime,money,andresourcesinpeople’sdevelopment时间、金钱和员工开展所需的各类资源Manager’sknowledgeandabilitytohelpourpeopleintheprocess上司帮助员工PDP所需的知识和能力Managerlackofcommitment上司对PDP缺乏认可和投入Whyourpeopledon’tfeelwearefocusingontheirdevelopment?

员工为何感受不到我们对其开展的重视?NoPDPMeeting没有PDP会谈Lackoffollowupforindividual’sPDP对员工PDP缺乏落实Turnoverofmiddlemanagersbreakstheprocess因中层经理流动而导致的进程终止PDPnotlinkwithpeople’spromotioninthehotelPDP和员工升职之间缺乏关联Peoplethoughtpromotionandsalaryincreaseismoreimportantthanpersonaldevelopment相对个人开展，员工认为升职和加薪更重要PeoplethoughtPDPis“attendingtraining”,butalotoftime,itisnotthemosteffectiveway员工将PDP等同于“参加培训”，其实很多时候培训并非最有效途径Whatdoyouliketoseemostinthistraining?

在此次的培训中，我们希望看到..?Talkaboutmoreon-the-jobactivities更多讨论在岗工作活动Waysorapproachestolearntoimprovetheirshortages/weakness.改进员工弱项的学习方法和途径HavemorerealcasesandexamplesonhowPDPlinktoperformance运用更多真实案例来阐述PDP与绩效之间的联系Howtoreviewtheprogressofemployees’PDPeffectively&conveniently?如何方便有效地评估员工PDP进程Emphasisontrackingandfollowingup追踪进展，重视落实WhatelsetheCorporateOfficecandotohelpyourhotelimproveinthisarea?/公司还有哪些事项可帮助酒店提升PDP表现?Structuredpromotion/transferpolicycommittedbyowners标准化的升职/调岗政策且获业主认可Aplatformforhotelstosharebestpracticeindevelopmentplanning.建立酒店间可分享有关开展方案最正确做法的沟通平台Adevelopmentresourcesbookletforourpeopletorefertowhenpreparingtheirdevelopmentplansuchas“SuccessfulManagerHandbook”publishedbyPDI提供在准备开展方案时用作参考的小册子，如PDI出版的“成功经理手册”Tohavemoreintegratedapproachandcommunicationontalentmanagementprocess有关精英管理流程更为全面完整的方案和沟通资讯MorefocusedandstructuredinHIPOdevelopment在高潜力员工开展方面更具针对性和系统性Process

流程Steps/步骤Who/何人负责When/何时完成HRorganizeandconducttrainingtomanagersandemployeesHR组织开展针对经理和员工的培训HR人力资源部February/2月EmployeeprepareownPDPbaseonperformancefeedback员工根据绩效反馈结果，准备其PDPEmployee员工March/3月ManagerprepareforthePDPmeeting经理准备进行PDP会谈Manager经理March/3月ConductPDPmeetingandagreeonplan主持PDP会谈并达成一致Manager&Employee经理和员工March/3月ImplementthePlan实施计划Employeewithsupportbymanager员工实施，经理支持Onwards/3月之后Everyonehasdevelopmentneedandshouldhaveadevelopmentplan各人皆有其开展需求，应有相应开展方案Employeeownshis/herdevelopment.Managerprovidessupport.员工对其自身开展负责，经理那么需提供支持Employee’sResponsibilities

员工责任Takeownershipandaccountabilityforyourdevelopment&growth对自身开展承担责任和义务Thinkaboutyourcareeraspiration考虑自身职业理想Knowyourstrengthandgaps了解自身优势和差距Seekfeedbacksfrommanager,peers,andsubordinate主动获取上司、同僚和下属的反响PrepareyourPDP准备自己的PDPDiscussyourPDPwithyourManager和上司讨论自己的PDPImplementyourPDP实施自己的PDPAskforsupportandseekfeedbackcontinuously持续寻求支持并听取反响Manager’sResponsibilities

上司的责任Deliverourcommitment–roomtogrow遵守承诺–开展的空间Knowpeople’scareeraspiration了解员工的职业理想Knowpeople’sstrengthandgaps了解员工的优势和差距Spendtimetodiscussemployee’sPDP花时间与员工讨论其PDPProvidesuggestionsondevelopmentmethodandactivitiesduringPDPmeeting在PDP会谈中提供关于开展方式及活动的建议Providenecessarysupportforyourpeopletoimplementtheirdevelopmentplan在员工实施开展方案时向其提供必要的支持Providecontinuousfeedback持续提供反响Planningforsuccess

为成功方案MyCareerAspirations

我的职业理想WhatIwanttodointhefuture?我未来想从事什么职位?Timeframe?时间表？Mobility?是否愿意迁移？Realistic?切合实际？IfIstayincurrentrole,howIwanttoseemyselfbeingmoreeffective如果依然从事现职位，任何使自己更加有效？MyCareerAspirations–Example

我的职业理想–实例Tostayincurrentroleinnext12months

在接下来的12个月中依然任现职Openafullservicehotelin1stor2ndtiercitywithinnext2years之后两年内，在1或2线城市筹开一家全功能酒店TobecomeanF&BheadinCPorIChotelsin3years3年内成为CP或IC酒店的餐饮总监TobecomeaGMinHIEXin12months12个月内成为假日快捷酒店的总经理Tostrengthenmyleadershipincurrentroleinnext12months

之后12个月里在现职任内提升自身领导力ToacquireexposureinRoomsinnext12months

在之后12个月里涉猎房务部Reflectonperformancereview,other’sfeedback,andyourcareeraspiration反思绩效评估结果和他人反响，表达个人职业理想Identify2to4areastofocus(strengthanddevelopmentneeds,currentroleandfuturerole)致力于2至4个关键领域〔优势、开展需求、现职、未来职位〕TargetslinktoLeadership/FunctionalCompetencies目标专注于领导/专业能力Focusonyourbehavior,notonbusinessresults关注自身行为而非经营结果Step1:MyTarget

第一步：我的目标WhatIamgoingtofocusmydevelopmenton?开展应关注哪些方面DefiningDevelopmentTarget

制订开展目标Behaviour行为Skill技能Knowledge知识WinningWays制胜之道LeadershipCompetencies领导能力FunctionalCompetencies专业能力Technicalskills业务技能ClusterDefinitionCompetenciesTeamFocused

“Workingtogethereffectivelytomeetbusinessgoalsfaster”FosteringCollaborationLeadingandDevelopingPeople&SelfAction-Oriented“Drivingtoachieveambitioustargetsinanefficientway”DriveforResultsTurningVisionintoActionPassionate“Caringpassionatelyaboutourguestsandbusinesspartners,andchangingtomeettheirneeds”Guest/Customer&MarketFocusChampioningChangeSavvy“Knowingwhatittakestobeatourcompetitors,bothnowandinthefuture”ThinksAheadUnderstandingourBusinessIHGLeadershipCompetencies洲际领导能力IHGLeadershipCompetencies

洲际领导能力

TeamFocused:LeadingandDevelopingPeople“Workingtogethereffectivelytomeetbusinessgoalsfaster”LevelSummaryHowwebehaveHotelEmployeeCorporateBand8Developsself,andgivescleardirectionsasneededTellspeoplewhattheyneedtodowhereappropriate,inahelpfulwaythatdoesn’tdenttheirconfidenceTrustspeople:Expectspeopletofollowappropriateinstructionswithoutneedingalotofsupervision;rolemodelshowtodoitGivesconstructive,helpfulfeedbackonwhatpeoplearedoingandhowtoimprove;doesn’tturnablindeyetocolleagueperformancethatisn’tgoodenoughandappliesthesamestandardtoselfLooksforopportunitiestodevelopownskillsandwelcomesguidanceandfeedbackonhowtodothisHotelSupervisorCorporateBand7Explains&showswhattodoandwhyCommunicatesgoalsandobjectivesandmakeslinkswithorganizationalgoalsAssignstasks,settingclear,specificperformanceexpectations,objectives,standards,andaccountabilityShowspeoplewhat’stherightandwrongwaytodothings,showingwhat‘good’performancelookslikeReinforcesthisbyregularlyrecognizingandpraisingpeopleforajobwelldone,andhelpingthemimprovewhenajobisnotwelldoneHotelGMs1/2HotelExecteamsanddepartmentheadsCorporateBands5/6EncouragesinputfromtheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemConsidersothers’capabilitiesandpotentialwhenassigningactivitiesandprojectsHoldsselfandothersaccountableforachievingresults:establishesspecificandefficientfollow-upmechanismstotrackprogressProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceReinforcesperformancebyregularlyrecognizingandpraisingindividualsandtheteamforajobwelldoneHelpsothersdeveloptheirskills,usingthelearningprincipleof‘tellme,Iforget,showme,Iremember,involveme,Iunderstand’HotelGMs3/4/5CorporateBands4Leads,developsandactivelyinvolvestheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceUnderstandsandleveragesthemajorstrengthsandweaknessesofteammembers,includingselfMonitorsongoingperformanceandprogressandkeepseveryonefocusedonwhatiscriticaltoteamsuccessAppropriatelyandregularlyrecognizesandrewardsindividualsandtheteamMyTarget-Examples

我的目标－实例Target目标Success成功Action行动Tracking追踪进程Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法Increasepersonaljobaccuracyandattentiontodetails加强对工作细节的关注，提高准确度Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Step2:MySuccess

第二步：我的成功WhatwillIbeableto‘do’,‘see’,‘hear’,‘say’,afterthedevelopmentofmyjobskills,knowledge,behaviourorexperience?Andwhatwillothersbesaying?工作技能、知识、行为或经历的开展会如何表达在个人“言行举止”上？Focuson“you”,notbusinessmeasurement关注“你”自身的改变，而非经营业绩的提升Bespecific特定明确Whatwillbedifferent?期望改变的方面MySuccess-Examples

我的成功–实例Target/目标Success/成功Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力Iwillspendmoretimetoguideandcoachmyteammembersthandoeverythingonmyown.Myteammemberswillfeelsatisfiedbybeingabletocontribute花更多时间来引领/辅导我的员工，而非万事亲力亲为。我的员工会满意其能作出贡献BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系Iwillunderstandtheprocessandchallengesinthesedepartmentsandworkbetterwitheachother.了解这些部门的工作流程和主要困难，从而与其更好合作Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Peoplewillbemorewillingtocometomeforadviseandsuggestion他人乐于征求我的建议和想法Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法Iwillbeabletoimplementrevenuegenerationstrategiestoensurerevenuetargetsareachieved.具备落实营收战略从而确保达到营收目标的能力Increasepersonaljobaccuracyandattentiontodetails加强对工作细节的关注，提高准确度Mymanagerwillspendlesstime“checking”mywork.Iwillbetrustedandgivenmoreopportunitiestodoandlearnnewthings.上司减少检查我工作的时间。别人信任我，给我更多学习新事物的机会Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队Peoplewillasktojoinmyteam.Betterproductivity.Iwillbeseenasasuccessfulleader.别人希望加入我的团队，工作效率提高，被人视我为成功领导Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Iwillmanagesomesuccessfulprojectsandincreasecustomersatisfaction成功管理项目，提升顾客满意度Step3:MyAction

第三步：我的行动WhatIwilldo?Whoelseneedstobeinvolved?Whenthelearningwillhappen?Whatsupportorresourcesareneeded?我要做什么？谁需要参与？何时学有成效？需要何支持或资源？About70%ofactionsarebasedonon-the-joblearning70％左右的行动应专注于在工作中学习Theactionscanbepracticedonaregular/dailybasis行动能在日常工作中经常实践Listspecificactionsthatwilltakentoensureyouachieveeachofyourtargets.列出将实施的特定行动，从而确保到达各工程标StrategiesForGrowingSkills技能提升的策略Strategiespeopletypicallyusefordevelopment常用开展策略80%Training/培训10%Books

&Research书籍和研究10%On

The

Job/工作活动Strategiespeople

SHOULDusefor

development该用发展策略10%Training/培训20%Books&Research书籍和研究70%OnTheJob/工作活动LearningandDevelopmentSolutions

学习和开展方式ManylowcostsolutionsareavailablewithintheDevelopmentPlanToolkit,someofthemare:ProcessesandMethods/流程和方法EducationLearningthroughResources/通过各项资源，从教育中学习ExperienceLearningthroughDoing/通过实践操作，从经历中学习ExposureLearningthroughOthers/通过他人经历，从涉猎中学习Activitiessuchas:活动实例Activitiessuchas:活动实例Activitiessuchas:活动实例Instructor-ledcourses讲师现场培训On-the-jobtasks&projects在岗工作任务和项目Feedback&Coaching反馈和辅导Web-basedLearning

Programs网络学习课程JobChanges&Rotations工作变换和轮换Mentors&RoleModels导师和榜样IndependentLearning/SelectedReadings独立学习/选择性阅读SpecialAssignments特定工作分配Visibilityopportunitiesfromkeyindividuals,leadersandteams观察关键个人、领导和团队，总结成功经验Industry/CareerConferences&Seminars行业/职业会议和论坛Practice&Reflection实践并反思CertificationsProgram(s)各项认证课程GivingPresentations宣讲MyAction-Examples

我的行动－实例Target/目标MyAction/我的行动Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning网站上完成授权的知识和技能的e-larning课程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每周至少实践两次学得技能，记录下有效作法和需改进方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每月一次听取员工反馈（使用检查清单）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/终评估终获取上司的反馈BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系StartacrosstrainingplaninReservationandHousekeepingfromApril15.从4月15日起启动预定部和客房部的交叉培训计划HaveinformalluncheswithEHandRSVNMgr.onceamonth每月一次和行政管家和预定部经理共进非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和团队共同讨论与其他部门协作共赢的计划，并在四月底之前实施该计划MyAction-Examples

我的行动–实例Target/目标MyAction/我的行动Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一对一会谈中不打断别人，妥善分配听和说的时间

Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一对一会谈中主动询问，倾听他人的观点和建议Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法ParticipateintheweeklyRevenueReview.参加每周营收会议•AttendRevenueAcademyinAugust8月份参加营收培训VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主动参与至少一次酒店营收方面的项目Getcoachedfrommymanager从上司处得到辅导•Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每月分析营收最大化机会，并准备行动方案以改善结果MyAction-Examples

我的行动－实例Target/目标MyAction/我的行动Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3thingsthattheyhavedonetobuildteamworkwiththeirdirectreports每次与我的主管见面，我会要求他们描述其与下属建立团队精神的3个案例EverytimeIhaveafullstaffmeetingIwillcelebratepublicly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithlastmonths每次召开员工会议时，我要公开庆祝团队两个做得非常棒的事例，解释次月大家需要关注的方面，还要回顾上月的进展状况Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Readthebook“DrivingChange”&“Trends”byMarch31.3月底之前阅读“DrivingChang”和“Trends”。ExplorebestpracticesinideaslibrarybyMay315月31日前在IdeaLibrary里探寻到最佳事例Implement2projectsintheyear.年内实施两个项目•Methodsfortrackingincludingseekingfeedback,conductreviewmeeting,checkcompletionofactions,checkwhether“mysuccess”isachieved(qualitativeand/orquantitative)追踪方式包括获取反响、回忆会谈、检查行动的完成和“我的成功”是否达成〔定性和/或定量〕Feedbackfrommorethanonesourcesisrequired.从各个渠道获取反响Bespecificondatesandpeoplewhomwillbeinvolved明确完成日期和参与人选Step4:KeepingMyselfonTrack

第四步:追踪自身进展Listhowtoensurethattargetsarebeingreached.列出确保达成目标的方法和指标KeepingMyselfonTrack-Examples

追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning网站上完成授权的知识和技能的e-larning课程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每周至少实践两次学得技能，记录下有效作法和需改进方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每月一次听取员工反馈（使用检查清单）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/终评估终获取上司的反馈Learningacquiredtimely按时学习Achieve80%practicetarget达成80%的实践目标Feedbackfromsubordinatesandmanager从上司和下属处获得反馈ReflectinESresult

在ES结果中得以体现BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系StartacrosstrainingplaninReservationandHousekeepingfromApril15.从4月15日起启动预定部和客房部的交叉培训计划HaveinformalluncheswithEHandRSVNMgr.onceamonth每月一次和行政管家和预定部经理共进非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和团队共同讨论与其他部门协作共赢的计划，并在四月底之前实施该计划Completetrainingaccordingtoplan按计划完成培训Achievesetobjectivesintheplan达成计划中设定的目标KeepingMyselfonTrack-Examples

追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一对一会谈中不打断别人，妥善分配听和说的时间

Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一对一会谈中主动询问，倾听他人的观点和建议Reviewmylearningwithmymanagerquarterly每季度与上司回顾学习所得Mymanagerandmyselfwillelicitfeedbackinthisareaduringmid-yearreviewandyear-endperformancereview在年中/终评估中上司和我共同对此给予反馈Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法ParticipateintheweeklyRevenueReview.参加每周营收会议•AttendRevenueAcademyinAugust8月份参加营收培训VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主动参与至少一次酒店营收方面的项目Getcoachedfrommymanager从上司处得到辅导•Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每月分析营收最大化机会，并准备行动方案以改善结果PasstheRevenueAcademy完成营收培训Achievegoalssetinrevenuegenerationprojects达成在营收项目中设定的目标KeepingMyselfonTrack-Examples

追踪自身进展–实例Target目标MyAction我的行动KeepMysel