《酒店英语》课件-开夜床服务

酒店专业英语HospitalityEnglishRoutineServices

Task2TurnDownService

夜床检查表Turn-downServiceList

房号RoomNo.___________日期Date.____________

区域Area项目

Item问题Defects行动者Actionby床Bed床垫弹簧垫床轮床头板装饰布床罩电话MattressSpringboxWheelsUpholsteryBedspreadTelephone床头板床单床头灯枕头套BedheadboardBedsheetBedsidelampPillowcase床裙圆珠笔床头柜灯罩BedskirtingBall-penBesidetableLampshade便笺夹控制板电视遥控器NotepadholderControlparcelTVremotecontrol

卫生间Bathroom门框浴缸毛巾Doorframebathtubtowel

Vocabulary

broomn.扫帚dustpan

n.簸箕bucketn.桶，水桶turn-downservice夜床服务featherduster羽毛掸帚；鸡毛帚garbagebag垃圾袋plasticliner塑料衬套Vocabularydrawvt.画；拉；curtainn.窗帘pillow n.枕头toweln.毛巾facilitiesn.(常用复)设施wardroben.衣橱、衣柜nightstandn.床头柜ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSONEReadthetaskReadthetaskMary,aroomattendant,comesintotheguestroomandoffertheturndownservicefortheguestMr.Smith.TWOLearnthetaskstepbystepLearnthetaskstepbystep1.Knockatthedoor,enterguestroomandgreetguestGoodevening,sir.Roomattendant.MayIdotheturndownserviceforyounow?Goodevening,Mr.Smith.I’mTroy,theroomattendant.CouldIdotheturndownservice?——————————————————————————————2.ExplaintheturndownserviceItmeansbeforetheguestgoestobedatnight,weshouldpreparethebed,drawthecurtainsup,turnonthelights,tidyupthebathroomandfulfillanyguest’sreasonablerequests.——————————————————————————————Learnthetaskstepbystep3.OffertheturndownserviceShallIturnonthelightsanddrawthecurtainsupforyou,sir?Wouldyoulikemetodrawthecurtainsforyou,sir?—————————————————————————————4.Expressgoodwishesandsaygoodbye

Goodbye,Mr.Smith.Hopeyouareenjoyingyourstaywithus.Ifyouneedanythingelse,doletusknow.Goodbyeandhaveaniceday.————————————————————————————TPracticethetaskHEERPracticethetaskMary,aroomattendant,comesintotheguestroomandoffertheturndownservicefortheguestMr.Smith.Workinpairstorole-playaconversationwithyourpartner,youactastheroomattendant,yourpartnertheguest.Andthenexchangetherolewithyourpartnerwhenyoufinishtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:Inthelateafternoon,aguestcalltohousekeepingforcleaninghisroom.Thechildrenofthefamilyjustmadetheroominmess.You,theroomattendant,asksaboutthesituation,getsintotheroomandexplainswhatyouwilldo–theturn-downservicefortheguests.AssessmentchartName:Position:Task:Content:☆

☆☆

☆☆☆

1.Complete

□□□2.Well-organized

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□3.Creative

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□□Language:

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☆☆

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1.Withfluency□

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□2.Withgoodpronunciation&intonation□□

□3.Understandable□□□4.Withanaccent

□□□Performance:☆

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1.Withconfidence□□□2.Withcourtesy

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3.Withgoodserviceattitude□□□Distinctionareas:Conclusion1.Ifyoufindtheguestisinhisroomwhenyougoanddotheturndownservice,youshouldaskforpermissionfirst.2.Turnd