酒店英语 课件 英文 Project3.5 Room Service

Project5RoomService01WordsandExpressions02UsefulExpressions03StandardOperationProceduresofCollectingDoorknob04DialogueExamples05ConversationPracticecontents行业PPT模板/hangye/06SupplementaryReadingroomservice 送餐服务steaksandwich 牛排包aportionof 一份clubsandwich 俱乐部三明治blackcoffee 黑咖啡，清咖啡delay n. 延迟trolley n. 手推车servicecharge 服务费collect v. 收集doorknob 门把手corridor n. 走廊deliver v. 传递filletsteak 菲力牛排rare adj. （牛排）一分熟mediumrare adj. （牛排）三分熟medium adj. （牛排）五分熟mediumwell adj. （牛排）七分熟well-done adj. （牛排）全熟chocolatemousse 巧克力慕斯inseason 当季的hallway n.走廊，门厅continentalbreakfast 欧式早餐ryebread 黑面包cornflakes n. 玉米片toast n. 吐司面包oatmeal n. 燕麦粥omelet n. 煎蛋卷WordsandExpressionsUsefulExpressions1.RoomService.MayIhelpyou?2.Whatwouldyouliketohave?3.MayIhaveyournameandroomnumber?4.Isthereanythingelseyouwant?5.Justfeelfreetocallus.Wearealwaysatyourservice.6.Itwillbewithyouintwentyminutes,sir.7.Youwillgetitinfifteenminutes,Madame.8.CanIjustreadthatbacktoyou,sir?That'sasteaksandwichandabeer.

Isthatcorrect,sir?9.I'llreaditbacktoyou,sir.That'saportionoffriednoodlesanda

cupoforangejuice.Isthatright,sir?10.Sothat'saclubsandwichandapotofblackcoffee,Madame?UsefulExpressions11.I'mafraidthemenuonlyappliesuptillmidnight,sir.12.I'mterriblysorry,sir.Butwedon'tstockCarlsberg.13.I'mafraidtheremightbeashortdelay,Madame.Theelectricityhasbeencausingproblems.14.RoomServiceisavailable24hoursaday.15.ShallIservethesoup,sir?16.ShallIservethefoodnoworleaveitinthehotcupboard?17.ShallIopenthewine,please?18.Wouldyouliketosignthebill,please,sir?19.Wouldyoucaretoringroomservicewhenyouhavefinishedyourmeal,sir?20.Youcanjustleavethetrolleyoutsidethedoor,sir.21.Thereisanextraservicechargeof15%forroomservice.StandardOperationProceduresofCollectingDoorknobMenus1.Waitercollectsdoorknobbreakfastmenu-Doorknobmenusmustbecollectedat12:00midnight,2:00a.m.and5:00a.m.everyday.2.Collectdoorknobsfloorbyfloor-Gouptoguestfloors.-Checktheentirefloorroombyroom,andcollectthedoorknobmenu.-Removesoiledtraystothestaffliftlandingiftheareseeninthecorridors(Iftimepermits).

3.Checkthedoorknobcarefully-Checkeverydoorknobwhenpickingup.-Checktheroomnumberandtimeneedstobeservedbeforethestaffisleavingthedoor.-Ifanyerrorwasfoundlikeroomnumbermissing,itistheresponsibilityofthewaitertowritedowntheaccuratenumberonthedoorknobfortherightdelivery.4.Returndoorknobs-Giveallthedoorknobstoordertakerorcaptain.5.Arrangetheorders-Doublecheckitbyfloorandtimetodeliver.-Arrangethepre-settrolleys/traysaccordingtothetimeoforder.Alwaysstartfromtheearliertimeandbyfloorthengoon.6.Delivertheordertotheroom-15minutesbeforetheordertime,preparebeforeservingtotheguestroom.StandardOperationProceduresofCollectingDoorknobScene1:AskingforRoomServiceW:Goodmorning.RoomService.MayIhelpyou?G:ThisisHenrySmith.Couldyousendlunchtomyroom?W:Certainly,Mr.Smith.Whatwouldyouliketoorder,sir?G:MywifewouldlikethelambandI'dlikethefilletsteakwithfriedpotatoes.W:Onelambandonefilletsteakwithfriedpotatoes.Howwouldyou,rare,mediumorwell-done?G:Rare,please.W:Verygood,sir.Whatsoupwouldyouliketohave,Mr.Smith?G:.W:Andwhatwouldyoulikefordessert?G:Mm,anythingspecialaboutdessert?W:Wehavevanillaicecreamandchocolatemousseonthemenutoday.Whichwouldyoulike,sir?W:WaiterG:Guest下一页callingfromRoom1308likethemtobepreparedFrenchonionsoupandvegetablesoupScene1:AskingforRoomServiceG:Vanillaicecreamformywife.W:Good,sir.G:Bytheway,doyouhave?W:Yes.Wehaveverynicegrapesanddates.G:Verygood,I'dliketohavegrapesfortwopeople.W:Isthatall,sir?G:That'sit.W:Thankyouforcalling,Mr.Smith.Itshouldbeready.G:That'sOK.Thanks.W:Goodbye,sir.W:WaiterG:Guestsomefruitsinseason上一页inabouthalfanhourScene2:SendingOrderedFoodtotheGuestW:Roomservice.MayIcomein?F:Comein,please.W:Mrs.Smith,hereisyourlunch.Wherewouldyoulikemeto?M:Oh,justputitonthetableoverthere,please.W:Allright.Hereisyourbill.F:Thankyou.CanI,please?W:Certainly,Madame.Wouldyousignyournameandyourroomnumberhere,please?F:Allright.Hereyouare.Whatshouldwedowiththeplateswhen?W:Whenyoufinish,pleaseleavethetrayinthehallway.F:Yes,wewill.W:Waiter

M:Mr.Smith

F:Mrs.Smith下一页putthetrayhaveitchargedtomyaccountwefinisheatingScene2:SendingOrderedFoodtotheGuestW:Thankyou,Mrs.Smith.Wouldyouliketohavesomethingelse?M:CouldyourecommendmeagoodrestaurantwherewecantakesometraditionalChinesedishes?Youknow,mywifeandIlove.W:Yes,Mr.Smith.ThereisaverygoodSichuancuisinerestaurantnexttoourhotel,whichisveryfamousforspicyfood.M:Howcanwefindit?W:,andthenturnleft.Youcan'tmissit.M:Wonderful.Thanksalot.W:Mypleasure,Mr.Smith.Ifyouneedanythingelse,justfeelfreetocallRoomService.We'realwaysatyourservice.M:Thankyou.W:Pleaseenjoyyourlunch.W:Waiter

M:Mr.Smith

F:Mrs.SmithspicyChinesedishes上一页GooutofthefrontentranceScene3:BreakfastRoomServiceW:(Thetelephonerings)Goodmorning,Mr.Davidson.RoomService,Richardspeaking.HowmayIhelpyou?G:CanI,please?W:Certainly,sir.Breakfastisservedintoyourroom.Whatwouldyoulikeforyourbreakfast?G:I'dliketohavetheAmericanbreakfast.W:Allright.Whenwouldyoulikeit?G:Atabout.AndIwouldliketohavetwopiecesofryebreadandtwofriedeggssunnysideup,andacupofEarlGreytea.W:Thanksforordering,Mr.Davidson.Your.Youwouldliketohavetwopiecesofryebread,twofriedeggssunnysideup,andsomeChinesetea.It'llbesenttoyourroomatexactlyhalfpastseven.W:Waiter G:Guesthavemybreakfastinmyroom上一页fromseventotenhalfpastsevenroomnumberis2215PracticeAguestwouldliketoordertwotunasandwichesandalargepotofcoffeewithoutsugarandcream.Hewantshiscoffeestrongandheaskstheordertobedeliveredimmediately.Youtaketheorderbytelephone.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Aguestwantstohavebreakfastinhisroom.He'dlikebacon,toast,hardboiledeggsandacupofblacktea.Hisroomnumberis602.Youtaketheorderbytelephone.Task2SupplementaryReadingRoomService送餐服务ServiceContents服务内容-Thetelephoneisansweredcourteouslyandefficiently.礼貌高效地接听电话。-Guestordersaretakenaccurately,repeatingtheorderandquotingdeliverytime.准确记录客人的点餐，复述并报出送餐时间。-Communicatingordertokitchenandadvisingofspecialrequests.向厨房沟通订单，并提出特殊要求。-Transportingin-roomdinningorders.进行送餐。-Serviceintheguestroom.在客房进行服务。-Presentinganaccurateaccount.出示准确的账单。-Assistwithanyotherissues,questionsorrequestswhichmightoccur.协助处理可能发生的其他事件、问题或要求。-Clearingoftrolleyandtrayfromtheroom.从房间回收餐车和托盘。ServiceStandards标准-Allcallswillbeansweredwithinthreerings.所有电话应