酒店英语 课件 英文 Project3.1 Table Reservation

Project1TableReservation01WordsandExpressions02Usefulexpressions03StandardOperationProceduresofTakingSpecialRequestReservation04Dialogueexamples05Conversationpracticecontents行业PPT模板/hangye/06SupplementaryReadingWordsandExpressionsdivision n. 部门accountfor （比例）占extensive adj. 广泛的，大量的paramount adj. 最重要的，主要的profitability n. 盈利能力，利润率outlets n. 分部门complex adj. 复杂的versatile adj. 全能的decoration n. 装饰substantialprofit实际收益attribute v. 归于appetizern. 开胃菜，头盘salads n. 色拉maincourse 主菜seafood n. 海鲜specialties n. 特色菜desserts n. 甜点beverages n. 饮料wineandbeer 酒水LobbyLounge 大堂吧OperatingHours 营业时间All-DayDining（ADD） 全日制餐厅WordsandExpressionsvenue n. 场地buffet n. 自助餐ALaCarte 零点teahouse 茶室privaterooms 包厢ballrooms n. 宴会厅banquetfacilities 宴会设施tablereservation 订桌assist v. 支持，帮助confirm v.确认，确定booking n.预定available adj. 可用的,有空的smokingarea 吸烟区non-smokingarea 无烟区bereserved 被保留的，被预定的holdthetable 留座spacious adj. 宽敞的splendidly adv.华丽地,豪华地full adj. 满座的inthenameof 以…的名字legibly adv. 字迹清晰地freeofcharge 免费immediately adv. 立刻，马上effective adj. 有效的，有用的appropriate adj. 适当的，合适的accordingto 根据UsefulExpressions1.Goodevening,Freshrestaurant,thisisMaryspeaking,howcanIassistyou?2.Whenwouldyoulikethebooking?3.Howmanypeopleisitfor?4.Iwillbebymyself.5.Apartyofsix.6.Whattimeisitfor,please?7.Whenwouldyoulikethebookingtobe?8.Whattimedoyouplantoarrive,Mr.Zhang?9.Inwhatname,please?10.MayIhaveyournameandroomnumberplease?11.Letmejustconfirm.That'satablefortwoat7:30p.m.onFriday,October10thinthenameofWang.UsefulExpressions12.Sothat'satableforthreeatnineo'clockonThursdayinthenameofZhang.13.Whichareadoyouprefer?14.Anyspecialrequest,Mr.White？15.Howmanyinyourparty?16.MayIhaveyourcontactnumber,please?17.Mrs.White,wewillonlyholdyourtableforupto30minutes.18.Youhaveyourtablebooked.19.Iamsorry.Allthetablesarereserveduntil7:00p.m.Wouldyouliketomakeareservationsomeothertime?20.Sorry,therearenoseatsavailablenow.21.Iamafraidwearefullybookedatthattime.UsefulExpressions22.I'msorry,therestaurantisfullnow.23.Whatisthepricerangeforthesetmenu?24.Doyouhaveacovercharge?25.I'mafraidwedon'ttakereservationsforlunch.26.I'mafraidwecannottransfercallsfromthehousephone.Couldyoudialextension618directly,please?27.Doesyourrestauranthaveadresscode?28.CanIdressinformally?29.Youcandressasyoulike.30.Thereisnostrictdresscodeinourrestaurant.However,asuitandtieisencouraged.StandardOperationProceduresofTakingSpecialRequestReservation

1.Answerphoneasperphoneansweringprocedures.2.Takealldetailsforreservations/specialrequestsenteringtheitemsintheappropriatecolumnsonthereservationsdiary.-Guest'sname-Spellingofthename-Dateandtimeofreservation-NumberofpersonsforthebookingStandardOperationProceduresofTakingSpecialRequestReservation

-Specialrequirementsifany

-Whotookthereservation

-Guestcontactnumber

-Companyname3.Informcaptainorstaffimmediatelyonthereceivedinformation.4.Writelegiblyinblockletters.5.Repeatreservation/specialrequestdetailsbacktoguest,includingthedayanddatewhichislocatedontopofthereservationbookpage.6.Specificallyaskifguestwouldrequiresmokingornon-smokingsectionoftherestaurant.Andrecordthisinthereservationsbook.7.Iftheguestwantstoorderfrommenu,thehostessmusttaketheirorderaccordingtothestandardandprocedure.Scene1:BookingaTableW:Goodmorning.FreshRestaurant.Gracespeaking.HowmayIhelpyou?J:Goodmorning.I'mtheguestinRoom1212.Iwouldliketoat5o'clocktomorrowafternoon.W:Certainly,sir.Wouldyouspellyourname,sir?J:J-O-H-N-S-O-N.W:Yes,Mr.Johnson.Howmanywillbe?J:Fivepeople.W:Whichareadoyouprefer?J:Ipreferthetableinnon-smokingarea.W:Yes,that'sMr.Johnson,atableforfiveat5o'clocktomorrowafternoonandwiththelakeviewinnon-smokingarea.IsthereanythingelseIcandoforyou?W：Waitress J：Mr.Johnson下一页reserveatableinyourpartywiththelakeviewScene1:BookingaTableJ:That'sallright.Nothingelse.W:Thankyouforyourreservation.Wewillforupto30minutes.Lookingforwardtoseeingyou.J:OK,thankyou.Goodbye.W:Goodbye.W：Waitress J：Mr.Johnsonholdyourtable上一页Scene2:BanquetReservationR:Goodmorning,Sir.HowmayIhelpyou?M:Goodmorning.Mydaughterwillbemarriednextmonth.I'dliketoholdaforherinyourhotel.Doyouhaveasuitableplaceforus?R:Congratulations!MayIknowthedateofthewedding?M:.R:MayIknowhowmanypeopletherewillbe?M:Therewillbe.R:ThenIwillarrange20tablesforyou.Pleaseletmecheckourbookings.CouldIrecommendtheGrandBanquetHall?Itisspaciousandsplendidlydecorated.It'sperfectforaweddingbanquet.M.Itsoundsnice.R:Thenhowmuchwouldyouliketo?Hereisthebanquetmenu.M:Ithinkthe8000-yuanmenuisnice.Bytheway,Iwanttomakesomethingspecialformyonlydaughter.Whatcanyousuggest?M：Mr.MorrisR：BanquetReservationist上一页weddingbanquetJuly8th200guestsaltogetherspendforeachtableScene2:BanquetReservationR:Wecanforourguests.Wecanalsomakeaweddingcakeaccordingtoyourrequest.Sinceyou'vebookedthe8000-yuanmenu,wecanalsoprovidetheforthebrideandgroomforonedayfreeofcharge.M:Great!R:OK.Soletmerepeattheinformation:aweddingbanquetintheGrandBanquetHallonJuly8th,20tablesfor200guests,eachtable5000Yuan,weddingcakeandonedays'

honeymoonsuite.Isthatcorrect?M:Yes,exactly.AndcanIdiscusswithmydaughterfirstandlater?C:Noproblem.Hereismybusinesscard.Ifyouhaveanyfurtherquestions,don'thesitatetocontactus.M:Thankyouverymuch.M：Mr.MorrisR：BanquetReservationist上一页designspecialmenushoneymoonsuitemakethefinaldecisionScene3:TheRestaurantisFullJ:Goodevening,sir.WelcometoSkylightRestaurant.Haveyoumadeareservation?W:Wehaven't.ButIwonderifyoucanfindatableforus.J:I'msorry,therestaurantisfullnow.Butifyouwouldliketowait,youaretodoso.W:Howlongdoyouthinkwe'llhavetowait?J:I'mafraidthattherewillbeabouttwentytothirtyminutes.W:Well,itseemsabitlate.Doyouthinkwe'dbettertryanotherplace?J:It'snoteasytofindaquietplaceatthishour.I'lltry.Wouldyoupleasefirst?I'llassoonaswegetatableavailable.W:Thankyou.J:It'smypleasure.Wouldyoucomethisway,please?C:ClerkG:Guest下一页hadthetablereservedmorethanwelcometakeaseatandhavesomedrinkshaveyouseatedPracticeTheguest'snameisLindaChen.ShecallsthehoteltomakeabookingatFreshrestaurant.It'sfor2peopleat7:00p.m.onFridayMarch18th.Youtakethereservationandasksomequestions.Finally,youconfirmthebooking.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Aguestphonesarestaurantandwantstoknowwhattimetherestaurantopens.Hewantstoreserveatableforsixat7p.m.Buttherearenotablesfreeuntil8:30p.m.Youtakethephoneorderanddealwiththeproblem.Task2SupplementaryReadingTakingRestaurantReservations餐厅预订ServiceContent服务内容-RestaurantReservationisanintegralpartofoperationsatanyfinediningrestaurant.Advancereservationsprovideanopportunitytoavoidsurprisestobot